EMC PowerEdge Servers Troubleshooting Guide
Page 3
Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems......7 Safety instructions...9 Chapter 2: Diagnostic indicators...10 Status LED indicators...10 System health and system ID indicator codes...11 iDRAC Quick Sync 2 indicator codes...11 iDRAC Direct LED indicator codes...12 NIC indicator codes...12 Power supply unit indicator codes...13 Non-redundant power supply unit ...
Laptop connection 40 Troubleshooting a serial Input Output device...40 Troubleshooting a NIC...41 NIC teaming on a PowerEdge Server...41 Troubleshooting a wet system...41 Troubleshooting a damaged system...42 Troubleshooting the system battery...43 Troubleshooting cooling problems......7 Safety instructions...9 Chapter 2: Diagnostic indicators...10 Status LED indicators...10 System health and system ID indicator codes...11 iDRAC Quick Sync 2 indicator codes...11 iDRAC Direct LED indicator codes...12 NIC indicator codes...12 Power supply unit indicator codes...13 Non-redundant power supply unit ...
EMC PowerEdge Servers Troubleshooting Guide
Page 5
... not recognize the server 98 Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...
... not recognize the server 98 Unable to connect to iDRAC port through a switch...99 Lifecycle Controller is not recognizing USB in UEFI mode 99 Guidance on remote desktop services ...99 Chapter 6: Troubleshooting operating system issues 100 How to install the operating system on a Dell PowerEdge Server 100 Locating the VMware and Windows licensing...
EMC PowerEdge Servers Troubleshooting Guide
Page 8
..., click Manuals & documents. • Using search engines: ○ Type the name and version of the iDRAC documents. Additional documentation resources for iDRAC. www.dell.com/openmanagemanuals > OpenManage Essentials For information about earlier versions of the document in the table. 2. Configuring your .... NOTE: To locate the product name and model, see the Dell OpenManage Systems Management Overview Guide. For information about systems management software offered by Dell, see the front of iDRAC available on your system For information about setting up your system, ...
..., click Manuals & documents. • Using search engines: ○ Type the name and version of the iDRAC documents. Additional documentation resources for iDRAC. www.dell.com/openmanagemanuals > OpenManage Essentials For information about earlier versions of the document in the table. 2. Configuring your .... NOTE: To locate the product name and model, see the Dell OpenManage Systems Management Overview Guide. For information about systems management software offered by Dell, see the front of iDRAC available on your system For information about setting up your system, ...
EMC PowerEdge Servers Troubleshooting Guide
Page 10
... 2. Restart the system and run embedded diagnostics (ePSA). Topics: • Status LED indicators • System health and system ID indicator codes • iDRAC Quick Sync 2 indicator codes • iDRAC Direct LED indicator codes • NIC indicator codes • Power supply unit indicator codes • Non-redundant power supply unit indicator codes •...
... 2. Restart the system and run embedded diagnostics (ePSA). Topics: • Status LED indicators • System health and system ID indicator codes • iDRAC Quick Sync 2 indicator codes • iDRAC Direct LED indicator codes • NIC indicator codes • Power supply unit indicator codes • Non-redundant power supply unit indicator codes •...
EMC PowerEdge Servers Troubleshooting Guide
Page 11
... to system health mode. Status LED indicators (continued) Icon Description Condition PCIe indicator The indicator turns solid amber if a PCIe card experiences an error. iDRAC Quick Sync 2 indicators Table 4. Blinking amber Indicates that the system is turned off , restart the system. Press the system health and system ID button...by the system firmware and agents that the system is experiencing a fault. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is not active.
... to system health mode. Status LED indicators (continued) Icon Description Condition PCIe indicator The indicator turns solid amber if a PCIe card experiences an error. iDRAC Quick Sync 2 indicators Table 4. Blinking amber Indicates that the system is turned off , restart the system. Press the system health and system ID button...by the system firmware and agents that the system is experiencing a fault. If the problem persists, see the Error Code Lookup page at qrl.dell.com iDRAC Quick Sync 2 indicator codes NOTE: iDRAC Quick Sync 2 module (optional) is not active.
EMC PowerEdge Servers Troubleshooting Guide
Page 12
... through NIC, and the link LED indicator indicates the speed of the iDRAC subsystem. NIC indicators 1. Table 4. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Figure 3. For more information, see the Getting...
... through NIC, and the link LED indicator indicates the speed of the iDRAC subsystem. NIC indicators 1. Table 4. If the problem persists, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanualsor Dell OpenManage Server Administrator User's Guide at www.dell.com/openmanagemanuals Restart the system. Figure 3. For more information, see the Getting...
EMC PowerEdge Servers Troubleshooting Guide
Page 39
...to another USB port on your system. • Compare the technical specification of the system with the external device to video hardware. In iDRAC Settings Utility, ensure that in BIOS the RAID setting is configured as Automatic or Standard OS Use. 5. For any other similar external device...known working fine. To enter UEFI, Press F2. 10. Save the setting, and reboot the server. 13. If the issue persists, contact Dell Technical Support for SATA drives. 12. Troubleshooting external connections Before troubleshooting any external devices, ensure that the device is working fine. • ...
...to another USB port on your system. • Compare the technical specification of the system with the external device to video hardware. In iDRAC Settings Utility, ensure that in BIOS the RAID setting is configured as Automatic or Standard OS Use. 5. For any other similar external device...known working fine. To enter UEFI, Press F2. 10. Save the setting, and reboot the server. 13. If the issue persists, contact Dell Technical Support for SATA drives. 12. Troubleshooting external connections Before troubleshooting any external devices, ensure that the device is working fine. • ...
EMC PowerEdge Servers Troubleshooting Guide
Page 40
... cable. 2. Laptop connection For information about configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. In the iDRAC Settings Utility, ensure that you are enabled on the device. See the System board jumper setting...not connected to enable or disable the USB options. 9. On the iDRAC Settings Utility screen, ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. If your USB storage device is either Enabled or ...
... cable. 2. Laptop connection For information about configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals Steps 1. In the iDRAC Settings Utility, ensure that you are enabled on the device. See the System board jumper setting...not connected to enable or disable the USB options. 9. On the iDRAC Settings Utility screen, ensure that all troubleshooting fails, see Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals. If your USB storage device is either Enabled or ...
EMC PowerEdge Servers Troubleshooting Guide
Page 43
...is not removed or has not failed. • The expansion card installation guidelines have been followed. Ensure that is not authorized by Dell is required or set in your product. Troubleshooting the system battery Prerequisites CAUTION: Many repairs may only be done by one of ... Turn off for system battery messages. Reconnect the system to a custom value. If the system seems to servicing that the following methods: From the iDRAC web GUI: 1. • processor(s) and heat sink(s) • memory modules • drive carriers or cage 4. Next steps If the problem ...
...is not removed or has not failed. • The expansion card installation guidelines have been followed. Ensure that is not authorized by Dell is required or set in your product. Troubleshooting the system battery Prerequisites CAUTION: Many repairs may only be done by one of ... Turn off for system battery messages. Reconnect the system to a custom value. If the system seems to servicing that the following methods: From the iDRAC web GUI: 1. • processor(s) and heat sink(s) • memory modules • drive carriers or cage 4. Next steps If the problem ...
EMC PowerEdge Servers Troubleshooting Guide
Page 44
... issues Install the system cover. From RACADM commands: 1. Read and follow the safety instructions that is not authorized by Dell is referenced by the online or telephone service and support team. Damage due to servicing that are shipped with your product...command racadm help system.thermalsettings For more information, see the Getting help section. Insert a known working inside your system section. Steps 1. Select iDRAC Settings > Thermal, and set a higher fan speed from the electrical outlet. 3. Steps 1. Follow the safety guidelines listed in the After...
... issues Install the system cover. From RACADM commands: 1. Read and follow the safety instructions that is not authorized by Dell is referenced by the online or telephone service and support team. Damage due to servicing that are shipped with your product...command racadm help system.thermalsettings For more information, see the Getting help section. Insert a known working inside your system section. Steps 1. Select iDRAC Settings > Thermal, and set a higher fan speed from the electrical outlet. 3. Steps 1. Follow the safety guidelines listed in the After...
EMC PowerEdge Servers Troubleshooting Guide
Page 46
...product. Test the system memory using the ePSA to test the general hardware to servicing that are any available updates on firmware (BIOS and iDRAC firmware). 6. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b. Reinstall one of the expansion...If the problem persists, see the Getting help section. If the issue persists, contact Dell Tech Support team. . 46 Troubleshooting hardware issues Remove all configurations and data is not covered by Dell is backed up prior to ensure that the processor and heat sink are no other ...
...product. Test the system memory using the ePSA to test the general hardware to servicing that are any available updates on firmware (BIOS and iDRAC firmware). 6. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. b. Reinstall one of the expansion...If the problem persists, see the Getting help section. If the issue persists, contact Dell Tech Support team. . 46 Troubleshooting hardware issues Remove all configurations and data is not covered by Dell is backed up prior to ensure that the processor and heat sink are no other ...
EMC PowerEdge Servers Troubleshooting Guide
Page 49
... them. 5. In addition, you import the configuration, the VD Mgmt screen displays detailed configuration information. Import b. Update the iDRAC firmware 4. About this task You can view the foreign configuration from the iDRAC web interface 3. If you can use the VD Mgmt menu to import the existing configuration to the latest version...The controller is generating L1, L2 and L3 errors. Press to display the available actions: a. On the VD Mgmt screen, highlight the Controller #. 3. Clear the iDRAC logs from the Foreign View tab without importing the configuration.
... them. 5. In addition, you import the configuration, the VD Mgmt screen displays detailed configuration information. Import b. Update the iDRAC firmware 4. About this task You can view the foreign configuration from the iDRAC web interface 3. If you can use the VD Mgmt menu to import the existing configuration to the latest version...The controller is generating L1, L2 and L3 errors. Press to display the available actions: a. On the VD Mgmt screen, highlight the Controller #. 3. Clear the iDRAC logs from the Foreign View tab without importing the configuration.
EMC PowerEdge Servers Troubleshooting Guide
Page 51
... identified in the dialog box before proceeding. 5. Run the update by executing "./SAS-RAID_Firmware_XXXXX_LN_XXXXX.BIN" from the shell. 4. NOTE: If the issue persists, Dell recommends that you downloaded the file and double-click the new file. 4. For more information about troubleshooting the PERC battery, see Additional Information for 30... About this task If the PERC battery is no hardware failure, perform the following steps: Steps 1. Boot to the latest version. Update the iDRAC firmware to the operating system, and clear logs. 4. Troubleshooting hardware issues 51
... identified in the dialog box before proceeding. 5. Run the update by executing "./SAS-RAID_Firmware_XXXXX_LN_XXXXX.BIN" from the shell. 4. NOTE: If the issue persists, Dell recommends that you downloaded the file and double-click the new file. 4. For more information about troubleshooting the PERC battery, see Additional Information for 30... About this task If the PERC battery is no hardware failure, perform the following steps: Steps 1. Boot to the latest version. Update the iDRAC firmware to the operating system, and clear logs. 4. Troubleshooting hardware issues 51
EMC PowerEdge Servers Troubleshooting Guide
Page 52
... is called pinned cache, and is not available for storage purpose About this task When a foreign configuration exists in RAID capable unconfigured state. Upgrade the iDRAC firmware/PERC.
... is called pinned cache, and is not available for storage purpose About this task When a foreign configuration exists in RAID capable unconfigured state. Upgrade the iDRAC firmware/PERC.
EMC PowerEdge Servers Troubleshooting Guide
Page 82
...or changes its RAID level. For more information, go to Changing the RAID level on one of updates should be: • CMC • iDRAC/LCC • BIOS • PERC • SPERC • VRTX mainboard • NIC driver • NIC firmware • Switch firmware ...drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages Issue: Solution: The...
...or changes its RAID level. For more information, go to Changing the RAID level on one of updates should be: • CMC • iDRAC/LCC • BIOS • PERC • SPERC • VRTX mainboard • NIC driver • NIC firmware • Switch firmware ...drivers/driversdetails?driverId=CPMVM VRTX drivers and downloads website: http://www.dell.com/support/home/us/en/19/product-support/product/poweredge-vrtx/drivers Troubleshooting memory or battery errors on the PERC controller on Dell PowerEdge servers Interpreting LCD and Embedded Diagnostic event messages Issue: Solution: The...
EMC PowerEdge Servers Troubleshooting Guide
Page 88
... It offers a single-user virtual console session and virtual media in addition to iDRAC port through a switch • Lifecycle Controller is not recognizing USB in UEFI mode • Guidance on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable... to install Microsoft Windows Server 2012 • JAVA support in iDRAC • How to specify language and keyboard type • Message ...
... It offers a single-user virtual console session and virtual media in addition to iDRAC port through a switch • Lifecycle Controller is not recognizing USB in UEFI mode • Guidance on Dell EMC PowerEdge servers • Unable to create a partition or locate the partition and unable... to install Microsoft Windows Server 2012 • JAVA support in iDRAC • How to specify language and keyboard type • Message ...
EMC PowerEdge Servers Troubleshooting Guide
Page 89
... access License Management portal. The Manage Licenses tab lists the licenses that must be associated with iDRAC7. For more information on iDRAC You can upgrade the iDRAC license from Dell at a time. To activate the license: • Log in to an asset. Request for the vFlash SD card. ... it also allows for an upgrade if available. Not only does this eliminate the possibility of a new PowerEdge server with the asset. NOTE: All the licenses must be bound to the iDRAC web interface • On the left navigation pane, clickOverview, click Server, and then click Licenses. •...
... access License Management portal. The Manage Licenses tab lists the licenses that must be associated with iDRAC7. For more information on iDRAC You can upgrade the iDRAC license from Dell at a time. To activate the license: • Log in to an asset. Request for the vFlash SD card. ... it also allows for an upgrade if available. Not only does this eliminate the possibility of a new PowerEdge server with the asset. NOTE: All the licenses must be bound to the iDRAC web interface • On the left navigation pane, clickOverview, click Server, and then click Licenses. •...
EMC PowerEdge Servers Troubleshooting Guide
Page 90
... • On the left navigation pane of BIOS or host system times. For information about the fields, see the iDRAC 9 RACADM Command Line Interface Reference Guide available at Dell.com/idracmanuals. 90 Server management software issues For more e-mail addresses. If you must have multiple licenses, expand the Licenses...alerts from the License Options drop-down list. • Save and click OK. The license is successful. For more information on the iDRAC licensing feature, see En.community.dell.com/techcenter/extras/m/white_papers/20067892 How to one or more information on the...
... • On the left navigation pane of BIOS or host system times. For information about the fields, see the iDRAC 9 RACADM Command Line Interface Reference Guide available at Dell.com/idracmanuals. 90 Server management software issues For more e-mail addresses. If you must have multiple licenses, expand the Licenses...alerts from the License Options drop-down list. • Save and click OK. The license is successful. For more information on the iDRAC licensing feature, see En.community.dell.com/techcenter/extras/m/white_papers/20067892 How to one or more information on the...
EMC PowerEdge Servers Troubleshooting Guide
Page 91
...8226; Click Overview, select iDRAC Setting, and then select Network. • In the Network Settings section, select the Auto Dedicated NIC. NOTE: Auto Dedicated NIC is disabled by default, this feature is always disabled and not supported. NOTE: For the Dell PowerEdge blade servers, the NIC ...Selection field is always set up Auto Dedicated NIC feature The Auto Dedicated NIC feature provides the option to automatically reroute the iDRAC management traffic for the scenarios such as connecting a ...
...8226; Click Overview, select iDRAC Setting, and then select Network. • In the Network Settings section, select the Auto Dedicated NIC. NOTE: Auto Dedicated NIC is disabled by default, this feature is always disabled and not supported. NOTE: For the Dell PowerEdge blade servers, the NIC ...Selection field is always set up Auto Dedicated NIC feature The Auto Dedicated NIC feature provides the option to automatically reroute the iDRAC management traffic for the scenarios such as connecting a ...
EMC PowerEdge Servers Troubleshooting Guide
Page 95
...boot device. NOTE: It is compatible with Hyper-V 4. For detailed information about supported operating systems on Dell EMC PowerEdge servers Dell EMC PowerEdge servers are trying to update. • Read the Release Notes for the firmware, if available, to... check for any special instructions or compatibility information. • Reboot the system and retry the update. Some of the system. If you are unable to update the firmware for a component or are iDRAC...
...boot device. NOTE: It is compatible with Hyper-V 4. For detailed information about supported operating systems on Dell EMC PowerEdge servers Dell EMC PowerEdge servers are trying to update. • Read the Release Notes for the firmware, if available, to... check for any special instructions or compatibility information. • Reboot the system and retry the update. Some of the system. If you are unable to update the firmware for a component or are iDRAC...