Diagnostics and Troubleshooting Guide
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... Checking Inside Your Computer 6-1 Safety First-For You and Your Computer 6-1 Removing and Replacing the Computer Cover 6-1 Troubleshooting a Wet Computer 6-2 Troubleshooting a ...Drive 6-11 Troubleshooting a SCSI Tape Drive 6-12 Troubleshooting Hard-Disk Drives 6-14 Troubleshooting IDE Hard-Disk Drives 6-14 Troubleshooting SCSI Hard-Disk Drives in a System Without a SCSI Backplane Board 6-15 Troubleshooting SCSI Hard-Disk Drives in a System With a SCSI Backplane Board 6-17 Chapter 7 Getting Help 7-1 Technical Assistance 7-1 Help Tools 7-2 Frequently Asked Questions Cards 7-3 Dell...
... Checking Inside Your Computer 6-1 Safety First-For You and Your Computer 6-1 Removing and Replacing the Computer Cover 6-1 Troubleshooting a Wet Computer 6-2 Troubleshooting a ...Drive 6-11 Troubleshooting a SCSI Tape Drive 6-12 Troubleshooting Hard-Disk Drives 6-14 Troubleshooting IDE Hard-Disk Drives 6-14 Troubleshooting SCSI Hard-Disk Drives in a System Without a SCSI Backplane Board 6-15 Troubleshooting SCSI Hard-Disk Drives in a System With a SCSI Backplane Board 6-17 Chapter 7 Getting Help 7-1 Technical Assistance 7-1 Help Tools 7-2 Frequently Asked Questions Cards 7-3 Dell...
Diagnostics and Troubleshooting Guide
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write-protect tab to carry out the command. Chapter 6. An old, unsupported version of the microprocessor is Remove the diskette from drive A and move the activated. Replace the indicated microprocessor with a current version of an abbreviation or acronym used in a .... The CPU1 message appears only on the add-in be rebooted until an appropriate hardware change has been made. The hard-disk drive failed initialization. The hard-disk drive failed initialization. The operating system is B0 step or below ! Respond by specific information-for example, PRINTER OUT OF...
write-protect tab to carry out the command. Chapter 6. An old, unsupported version of the microprocessor is Remove the diskette from drive A and move the activated. Replace the indicated microprocessor with a current version of an abbreviation or acronym used in a .... The CPU1 message appears only on the add-in be rebooted until an appropriate hardware change has been made. The hard-disk drive failed initialization. The hard-disk drive failed initialization. The operating system is B0 step or below ! Respond by specific information-for example, PRINTER OUT OF...
Diagnostics and Troubleshooting Guide
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...documentation for instructions. See your system documentation for instructions. The operating system cannot read from drive A and restart the computer. See Chapter 4, "Running the Dell Diagnostics." Run the ISA Configuration Utility to configure one that contains an operating system. If... message persists, reinstall your harddisk drive does not have a bootable operating system installed on harddisk drive Table 2-1. Boot the computer with a diskette that has a bootable operating system, or remove the diskette from the diskette or hard-disk drive. A nonbootable diskette is in ...
...documentation for instructions. See your system documentation for instructions. The operating system cannot read from drive A and restart the computer. See Chapter 4, "Running the Dell Diagnostics." Run the ISA Configuration Utility to configure one that contains an operating system. If... message persists, reinstall your harddisk drive does not have a bootable operating system installed on harddisk drive Table 2-1. Boot the computer with a diskette that has a bootable operating system, or remove the diskette from the diskette or hard-disk drive. A nonbootable diskette is in ...
Diagnostics and Troubleshooting Guide
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...only after you have backed up your data and replace your hard-disk drive by calling your hard-disk drive. functioning, or one or more SIMMs troller Test in this table, see the abbreviation and acronym list that drive [0/1] on the [primary/ secondary] EIDE controller is not the...loose. If a replacement drive is not immediately available and the drive is operating outside of an abbreviation or acronym used in the Dell Diagnostics. NOTE: For the full name of normal specifications. POST has queried the EIDE drive for its operating specifications. Remove the drive from the call that ...
...only after you have backed up your data and replace your hard-disk drive by calling your hard-disk drive. functioning, or one or more SIMMs troller Test in this table, see the abbreviation and acronym list that drive [0/1] on the [primary/ secondary] EIDE controller is not the...loose. If a replacement drive is not immediately available and the drive is operating outside of an abbreviation or acronym used in the Dell Diagnostics. NOTE: For the full name of normal specifications. POST has queried the EIDE drive for its operating specifications. Remove the drive from the call that ...
Diagnostics and Troubleshooting Guide
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... or by typing in the result file, you restart the diagnostics. Test Limits NOTE: The Dell Diagnostics sets default limits on all error messages appear only on a diskette that is clear for.... The result file is created on the screen. Press to the operating system environment, remove your operating system environment. The values you selected under Test Limits remain in the previous ...for status messages. The RAM Test Group, the Video Test Group, the Diskette Drives Test Group, the Hard-Disk Drives (Non-SCSI) Test Group, the Serial/Infrared Ports Test Group, the Parallel ...
... or by typing in the result file, you restart the diagnostics. Test Limits NOTE: The Dell Diagnostics sets default limits on all error messages appear only on a diskette that is clear for.... The result file is created on the screen. Press to the operating system environment, remove your operating system environment. The values you selected under Test Limits remain in the previous ...for status messages. The RAM Test Group, the Video Test Group, the Diskette Drives Test Group, the Hard-Disk Drives (Non-SCSI) Test Group, the Serial/Infrared Ports Test Group, the Parallel ...
Diagnostics and Troubleshooting Guide
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... the associated interface. Hard-Disk Drives (Non-SCSI) Disk Controller Test Forced Error-Correction-Code Test Seek Test Read Test Write Test Tests drives that precedes the Index... Table 4-2. IDE CD ROM Drives Drive Controller Test Seek Test Read Test Audio Output Test Eject Removable Media Tests an IDE drive that uses removable diskettes (3.5-inch or 5.25-inch... PS/2 mouse). Also tests the associated interface. Also tests the associated interface. Dell Diagnostics Tests (continued) Test Groups Subtests Description Video Video Memory Test Video Hardware Test...
... the associated interface. Hard-Disk Drives (Non-SCSI) Disk Controller Test Forced Error-Correction-Code Test Seek Test Read Test Write Test Tests drives that precedes the Index... Table 4-2. IDE CD ROM Drives Drive Controller Test Seek Test Read Test Audio Output Test Eject Removable Media Tests an IDE drive that uses removable diskettes (3.5-inch or 5.25-inch... PS/2 mouse). Also tests the associated interface. Also tests the associated interface. Dell Diagnostics Tests (continued) Test Groups Subtests Description Video Video Memory Test Video Hardware Test...
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.... ognize that you have a small amount of space that might prompt you check your SCSI hard-disk drive to determine the amount of the device for a specified track on the device and to position...; Read Test Positions the read/write heads at each block of available space, your software and the Dell Diagnostics do not rec- NOTE: To conduct the Audio Output Test, you should not be read correctly...data tracks (such as part of the test group. • Eject Removable Media Causes a CD-ROM drive to eject its CD or a SCSI tape drive to eject its internal self-test. • Seek Test Checks the...
.... ognize that you have a small amount of space that might prompt you check your SCSI hard-disk drive to determine the amount of the device for a specified track on the device and to position...; Read Test Positions the read/write heads at each block of available space, your software and the Dell Diagnostics do not rec- NOTE: To conduct the Audio Output Test, you should not be read correctly...data tracks (such as part of the test group. • Eject Removable Media Causes a CD-ROM drive to eject its CD or a SCSI tape drive to eject its internal self-test. • Seek Test Checks the...
Diagnostics and Troubleshooting Guide
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..." in the safety instructions at the front of your computer by following steps: 1. Let the computer dry for instructions. Remove all the expansion-card connections in your system documentation. Go to AC power. If an external device (such as video-...device attached to troubleshoot a damaged computer: 1. Check all expansion cards installed in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") Do the tests complete successfully? Verify the diskette/tape drive, hard-disk drive, and all the alternating current (AC) power cables from the computer. 2.
..." in the safety instructions at the front of your computer by following steps: 1. Let the computer dry for instructions. Remove all the expansion-card connections in your system documentation. Go to AC power. If an external device (such as video-...device attached to troubleshoot a damaged computer: 1. Check all expansion cards installed in the Dell Diagnostics. (See Chapter 4, "Running the Dell Diagnostics.") Do the tests complete successfully? Verify the diskette/tape drive, hard-disk drive, and all the alternating current (AC) power cables from the computer. 2.
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... the remaining expansion cards that you reinstalled all expansion cards except the hard-disk drive controller card (if one of the expansion cards without encountering a test failure? Go to troubleshoot system memory: 1. 10. Have you removed in socket A. If a random-access memory (RAM) error message appears...Enter the System Setup program to On, the Num Lock indicator should turn it from AC power, and remove the computer cover. 16. If the Num Lock category in the Dell Diagnostics. Yes. Replace the computer cover, reconnect the system to step 11. 11. Go to AC...
... the remaining expansion cards that you reinstalled all expansion cards except the hard-disk drive controller card (if one of the expansion cards without encountering a test failure? Go to troubleshoot system memory: 1. 10. Have you removed in socket A. If a random-access memory (RAM) error message appears...Enter the System Setup program to On, the Num Lock indicator should turn it from AC power, and remove the computer cover. 16. If the Num Lock category in the Dell Diagnostics. Yes. Replace the computer cover, reconnect the system to step 11. 11. Go to AC...
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... See Chapter 7, "Getting Help," for instructions on obtaining technical assistance. 12. Yes. Remove all of the expansion cards you reinstalled all expansion cards except the hard-disk drive controller card and the video expansion card (if they are installed). 4. Replace the computer... cover, reconnect the system to find the problem: 1. Remove the Dell Diagnostics Diskette from drive A , turn it from their power...
... See Chapter 7, "Getting Help," for instructions on obtaining technical assistance. 12. Yes. Remove all of the expansion cards you reinstalled all expansion cards except the hard-disk drive controller card and the video expansion card (if they are installed). 4. Replace the computer... cover, reconnect the system to find the problem: 1. Remove the Dell Diagnostics Diskette from drive A , turn it from their power...
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...2. In any of either the boot routine or the Dell Diagnostics, the problem may be caused by turning the computer off, allowing the hard-disk drive(s) to have fixed the problem. Insert the Dell Diagnostics Diskette into the following conditions: • The system...working keyboard, and run the Diskette Drives Test Group in the next subsection, "Checking the Diskette/Tape Drive Subsystem," to remove it. Troubleshooting the Diskette/ Tape Drive Subsystem If the monitor displays a system error message indicating a diskette drive problem during execution of the following ...
...2. In any of either the boot routine or the Dell Diagnostics, the problem may be caused by turning the computer off, allowing the hard-disk drive(s) to have fixed the problem. Insert the Dell Diagnostics Diskette into the following conditions: • The system...working keyboard, and run the Diskette Drives Test Group in the next subsection, "Checking the Diskette/Tape Drive Subsystem," to remove it. Troubleshooting the Diskette/ Tape Drive Subsystem If the monitor displays a system error message indicating a diskette drive problem during execution of the following ...
Diagnostics and Troubleshooting Guide
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... power sources. Reinstall the tape backup software as instructed in SCSI host adapter or a Dell Advanced SCSI Host (DASH) Bus Adapter card, see the documentation that connects the tape drive to AC power, and turn it on . The tape backup software was configured incorrectly....See the documentation for the tape drive for instructions on the hard-disk drive and are configured correctly. Yes. Are the drivers installed and configured correctly? Go to step 9. Yes. If the tape drive is enabled or disabled as appropriate. Yes. Then remove the computer cover. 13. If ...
... power sources. Reinstall the tape backup software as instructed in SCSI host adapter or a Dell Advanced SCSI Host (DASH) Bus Adapter card, see the documentation that connects the tape drive to AC power, and turn it on . The tape backup software was configured incorrectly....See the documentation for the tape drive for instructions on the hard-disk drive and are configured correctly. Yes. Are the drivers installed and configured correctly? Go to step 9. Yes. If the tape drive is enabled or disabled as appropriate. Yes. Then remove the computer cover. 13. If ...
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... computer cover, reconnect the system to AC power, and turn on your hard-disk drive. 1. Yes. Remove the hard-disk drive. 6-14 Diagnostics and Troubleshooting Guide See Chapter 7, "Getting Help," for the installed hard-disk drive? Troubleshooting Hard-Disk Drives Hard-disk drive problems can also use the automatic drive-type detect feature to AC power, reconnect any telephone or telecommunication lines...
... computer cover, reconnect the system to AC power, and turn on your hard-disk drive. 1. Yes. Remove the hard-disk drive. 6-14 Diagnostics and Troubleshooting Guide See Chapter 7, "Getting Help," for the installed hard-disk drive? Troubleshooting Hard-Disk Drives Hard-disk drive problems can also use the automatic drive-type detect feature to AC power, reconnect any telephone or telecommunication lines...
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...this guide. 7. Are the cables firmly connected? Is the problem resolved? No. Go to step 12. 12. Remove the hard-disk drive. 11. Go to step 9. 9. Reinstall the hard-disk drive. See Chapter 7, "Getting Help," for instructions on . Turn off the system, disconnect it on. Yes. Go...power, reconnect any attached peripherals, and disconnect all the AC power cables from the computer, and remove the computer cover. 10. Partition and logically format the hard-disk drive. Reseat the cable connectors, replace the computer cover, reconnect the system to AC power, reconnect ...
...this guide. 7. Are the cables firmly connected? Is the problem resolved? No. Go to step 12. 12. Remove the hard-disk drive. 11. Go to step 9. 9. Reinstall the hard-disk drive. See Chapter 7, "Getting Help," for instructions on . Turn off the system, disconnect it on. Yes. Go...power, reconnect any attached peripherals, and disconnect all the AC power cables from the computer, and remove the computer cover. 10. Partition and logically format the hard-disk drive. Reseat the cable connectors, replace the computer cover, reconnect the system to AC power, reconnect ...
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...have a DSA controller card? Verify that any of each hard-disk drive carrier. Go to step 5. 5. Is the problem resolved? Go to step 4. 4. Determine whether the system has a Dell SCSI Array (DSA) controller card. No. See the Dell SCSI Array User's Guide for any required SCSI device ...configured correctly? No. Yes. Yes. Remove the computer cover. Go to step 3. Boot the system from a diskette, and enter the System Setup program. Change both of each drive carrier? Press the release button on the front of the hard-disk drive categories set to None? CAUTION: This...
...have a DSA controller card? Verify that any of each hard-disk drive carrier. Go to step 5. 5. Is the problem resolved? Go to step 4. 4. Determine whether the system has a Dell SCSI Array (DSA) controller card. No. See the Dell SCSI Array User's Guide for any required SCSI device ...configured correctly? No. Yes. Yes. Remove the computer cover. Go to step 3. Boot the system from a diskette, and enter the System Setup program. Change both of each drive carrier? Press the release button on the front of the hard-disk drive categories set to None? CAUTION: This...
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... the SCSI ID switch settings so that does not conflict with the SCSI host adapter. The drive bay was configured incorrectly. No. Is the drive bay configured for each hard-disk drive carrier. Is the problem resolved? Also make sure that the SCSI ID cable is oriented correctly...host adapter. Go to step 13. No. The drive carrier was installed incorrectly. No. Remove the drive carrier from the READ_ONLY jumper pins and then reinstalling the drive with the SCSI ID for a unique SCSI ID that each drive bay is installed on cable connections and the correct ...
... the SCSI ID switch settings so that does not conflict with the SCSI host adapter. The drive bay was configured incorrectly. No. Is the drive bay configured for each hard-disk drive carrier. Is the problem resolved? Also make sure that the SCSI ID cable is oriented correctly...host adapter. Go to step 13. No. The drive carrier was installed incorrectly. No. Remove the drive carrier from the READ_ONLY jumper pins and then reinstalling the drive with the SCSI ID for a unique SCSI ID that each drive bay is installed on cable connections and the correct ...
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... system documentation for the location of pins on cable connections and the correct installation of the SCSI ID cable. Remove a drive carrier from its bay, and check all the other drive carriers. Yes. Yes. Is the problem resolved? Go to step 24. Turn off the system, including any...backplane board. Go to step 23. 22. You have fixed the problem. The SCSI cable was corrupted. Partition and logically format the hard-disk drive. 18. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their power sources. 21. Go...
... system documentation for the location of pins on cable connections and the correct installation of the SCSI ID cable. Remove a drive carrier from its bay, and check all the other drive carriers. Yes. Yes. Is the problem resolved? Go to step 24. Turn off the system, including any...backplane board. Go to step 23. 22. You have fixed the problem. The SCSI cable was corrupted. Partition and logically format the hard-disk drive. 18. Turn off the system, including any attached peripherals, and disconnect all the AC power cables from their power sources. 21. Go...
Dell OptiPlex G1 Low-Profile Managed PC Systems Reference and Installation Guide
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... Upgrade 6-8 Installing a DIMM 6-10 Removing a DIMM 6-10 Adding Video Memory 6-11 Upgrading the Microprocessor 6-12 Replacing the System Battery 6-16 Removing and Replacing Front-Panel Inserts 7-2 Connecting Drives 7-3 Installing a Drive in the 5.25-Inch Drive Bay 7-5 EIDE Drive Addressing 7-9 Installing an EIDE Hard-Disk Drive 7-10 Partitioning and Logically Formatting Your EIDE Hard-Disk Drive 7-13 ICU Error Messages B-1 Configuration...
... Upgrade 6-8 Installing a DIMM 6-10 Removing a DIMM 6-10 Adding Video Memory 6-11 Upgrading the Microprocessor 6-12 Replacing the System Battery 6-16 Removing and Replacing Front-Panel Inserts 7-2 Connecting Drives 7-3 Installing a Drive in the 5.25-Inch Drive Bay 7-5 EIDE Drive Addressing 7-9 Installing an EIDE Hard-Disk Drive 7-10 Partitioning and Logically Formatting Your EIDE Hard-Disk Drive 7-13 ICU Error Messages B-1 Configuration...
Dell OptiPlex G1 Low-Profile Managed PC Systems Reference and Installation Guide
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... 6-4. Installing a DIMM 6-10 Figure 6-8. Installing a Video-Memory Upgrade Module 6-11 Figure 6-10. System Battery and Battery Socket 6-18 Figure 7-1. Removing the Front-Panel Insert for the 3.5-Inch Bay 7-3 Figure 7-4. Removing the Hard-Disk Drive Bracket 7-11 Figure 7-12. Card Resource Usage Dialog Box 3-14 Figure 4-1. Disconnecting the Microprocessor Using the Tabbed Guide-Bracket Assembly...
... 6-4. Installing a DIMM 6-10 Figure 6-8. Installing a Video-Memory Upgrade Module 6-11 Figure 6-10. System Battery and Battery Socket 6-18 Figure 7-1. Removing the Front-Panel Insert for the 3.5-Inch Bay 7-3 Figure 7-4. Removing the Hard-Disk Drive Bracket 7-11 Figure 7-12. Card Resource Usage Dialog Box 3-14 Figure 4-1. Disconnecting the Microprocessor Using the Tabbed Guide-Bracket Assembly...
Dell OptiPlex G1 Mini Tower Managed PC Systems Reference and Installation Guide
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...Card Resource Usage Dialog Box 3-14 Figure 4-1. Inside the Chassis 5-8 Figure 5-6. System Board Features 6-2 Figure 6-2. Removing a DIMM 6-11 Figure 6-9. Removing the Front Bezel 7-2 Figure 7-3. Removing a Drive 7-6 Figure 7-7. Configuration Settings Dialog Box for Assigning a DMA Channel 3-8 Figure 3-7. Specify I /O Ports and Connectors... a DIMM 6-10 Figure 6-8. System Battery and Battery Socket 6-18 Figure 7-1. Removing the Front-Panel Insert for a 5.25-Inch Bay 7-3 Figure 7-4. DC Power Cable Connector 7-4 Figure 7-5. Removing the Hard-Disk Drive Bracket 7-11 xx
...Card Resource Usage Dialog Box 3-14 Figure 4-1. Inside the Chassis 5-8 Figure 5-6. System Board Features 6-2 Figure 6-2. Removing a DIMM 6-11 Figure 6-9. Removing the Front Bezel 7-2 Figure 7-3. Removing a Drive 7-6 Figure 7-7. Configuration Settings Dialog Box for Assigning a DMA Channel 3-8 Figure 3-7. Specify I /O Ports and Connectors... a DIMM 6-10 Figure 6-8. System Battery and Battery Socket 6-18 Figure 7-1. Removing the Front-Panel Insert for a 5.25-Inch Bay 7-3 Figure 7-4. DC Power Cable Connector 7-4 Figure 7-5. Removing the Hard-Disk Drive Bracket 7-11 xx