Diagnostics and Troubleshooting Guide
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... your system if you ordered your system documentation. • The SCSI Device Driver Installation and Configura- Example: "Use the format command to configure and install these updates before calling Dell for experienced users or technicians. tions that helps you need to run the ...Guide contains information required when installing SCSI devices on your operating system software. • Documentation is provided in online form in the Dell Accessories group. • The Getting Started sheet (which accompany only certain systems) provide detailed answers to read these options in ...
... your system if you ordered your system documentation. • The SCSI Device Driver Installation and Configura- Example: "Use the format command to configure and install these updates before calling Dell for experienced users or technicians. tions that helps you need to run the ...Guide contains information required when installing SCSI devices on your operating system software. • Documentation is provided in online form in the Dell Accessories group. • The Getting Started sheet (which accompany only certain systems) provide detailed answers to read these options in ...
Diagnostics and Troubleshooting Guide
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... provide details about how your computer's operating system is configured, what type of a program • Input errors • Device drivers that you run the program. Installing and Configuring Software When you obtain software, check it for information about how to configure your operating...most computers have several application programs installed in transferring the appropriate program files to your computer's hard-disk drive. Viruses, which Dell computer you in addition to modify some general guidelines for ones of the programs they infect. You may conflict with MS-DOS...
... provide details about how your computer's operating system is configured, what type of a program • Input errors • Device drivers that you run the program. Installing and Configuring Software When you obtain software, check it for information about how to configure your operating...most computers have several application programs installed in transferring the appropriate program files to your computer's hard-disk drive. Viruses, which Dell computer you in addition to modify some general guidelines for ones of the programs they infect. You may conflict with MS-DOS...
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...application program to make sure the values or characters you unexpected results. These programs are generated by the system. Because they have an EMM driver. If the problem you were experiencing does not recur, one of these TSR programs. Typically, your computer, MS-DOS recognizes memory in... need to use . Improper use of an EMM can result when other programs require use of all Dell computers have more information on the System Setup program.) • The EMM driver is using the System Setup program. (See your system documentation for Memory Address Conflicts" found later in...
...application program to make sure the values or characters you unexpected results. These programs are generated by the system. Because they have an EMM driver. If the problem you were experiencing does not recur, one of these TSR programs. Typically, your computer, MS-DOS recognizes memory in... need to use . Improper use of an EMM can result when other programs require use of all Dell computers have more information on the System Setup program.) • The EMM driver is using the System Setup program. (See your system documentation for Memory Address Conflicts" found later in...
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...that program, for example. Table 3-1. To avoid this type of conflict, you can arise if two devices attempt to use specialized subroutines called device drivers that expects a certain kind of video mode or monitor. If you are installing a Plug and Play card in the range of CC000h through IRQ15...the primary IDE controller IRQ15 Used by the keyboard to signal that the output buffer is sent to the monitor may require a special screen driver program that can also cause problems with Plug and Play capabilities, the default settings can move the network card to an address block in ...
...that program, for example. Table 3-1. To avoid this type of conflict, you can arise if two devices attempt to use specialized subroutines called device drivers that expects a certain kind of video mode or monitor. If you are installing a Plug and Play card in the range of CC000h through IRQ15...the primary IDE controller IRQ15 Used by the keyboard to signal that the output buffer is sent to the monitor may require a special screen driver program that can also cause problems with Plug and Play capabilities, the default settings can move the network card to an address block in ...
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... the Mouse Test? that all tracks on the diskette can be written to test both 5.25-inch and 3.5-inch diskette drives of a device driver (the software that all capacities. Hard-Disk Drives (Non-SCSI) Test Group The subtests in accor- The test results can be read correctly ... Troubleshooting Guide Mouse or touch pad problems are as Sidekick or ProKey, and failure of all tracks on the diskette can be confusing, so Dell suggests running a subtest in an incorrect form (usually called a syntax error). Three sources of RAM-related problems include the configuration of a ...
... the Mouse Test? that all tracks on the diskette can be written to test both 5.25-inch and 3.5-inch diskette drives of a device driver (the software that all capacities. Hard-Disk Drives (Non-SCSI) Test Group The subtests in accor- The test results can be read correctly ... Troubleshooting Guide Mouse or touch pad problems are as Sidekick or ProKey, and failure of all tracks on the diskette can be confusing, so Dell suggests running a subtest in an incorrect form (usually called a syntax error). Three sources of RAM-related problems include the configuration of a ...
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head screwdriver (or quarter-inch hex-nut driver) NOTE: When you observe the following : • Perform the procedures described in "Checking Con- While working inside your computer, you start any of the Dell Diagnostics Diskette • Your system documentation • A small flat-blade ...telephone or telecommunication lines from their power sources. Doing so reduces the potential for removing the computer cover are in Dell documentation. Removing and Replacing the Computer Cover To troubleshoot problems inside your computer, do the following precautions. Working inside...
head screwdriver (or quarter-inch hex-nut driver) NOTE: When you observe the following : • Perform the procedures described in "Checking Con- While working inside your computer, you start any of the Dell Diagnostics Diskette • Your system documentation • A small flat-blade ...telephone or telecommunication lines from their power sources. Doing so reduces the potential for removing the computer cover are in Dell documentation. Removing and Replacing the Computer Cover To troubleshoot problems inside your computer, do the following precautions. Working inside...
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... in one or more SCSI cables. No. You have fixed the problem. Go to troubleshoot a SCSI tape drive: 1. Yes. Yes. SCSI devices sometimes require device drivers for the tape drive, and reinstall the tape drive. 13. Correct the drive's jumper settings according to the interface connector on the back panel of...
... in one or more SCSI cables. No. You have fixed the problem. Go to troubleshoot a SCSI tape drive: 1. Yes. Yes. SCSI devices sometimes require device drivers for the tape drive, and reinstall the tape drive. 13. Correct the drive's jumper settings according to the interface connector on the back panel of...
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... drive was corrupted. You have fixed the problem. Verify that connects the tape drive to step 4. 4. Yes. The SCSI device drivers were installed or configured incorrectly or were corrupted. You have fixed the problem. Is the problem resolved? Turn off the system, including...Protecting Against Electrostatic Discharge" in the tape-backup software documentation. If the tape drive is using a built-in SCSI host adapter or a Dell Advanced SCSI Host (DASH) Bus Adapter card, see the documentation that the tape drive's termination is enabled or disabled as appropriate. Yes. ...
... drive was corrupted. You have fixed the problem. Verify that connects the tape drive to step 4. 4. Yes. The SCSI device drivers were installed or configured incorrectly or were corrupted. You have fixed the problem. Is the problem resolved? Turn off the system, including...Protecting Against Electrostatic Discharge" in the tape-backup software documentation. If the tape drive is using a built-in SCSI host adapter or a Dell Advanced SCSI Host (DASH) Bus Adapter card, see the documentation that the tape drive's termination is enabled or disabled as appropriate. Yes. ...
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...SCSI host adapter or the DASH Bus Adapter card, see the SCSI Device Driver Installation and Configuration Guide to determine which drivers are installed and configured correctly. Go to step 13. Yes. Are the required SCSI device drivers installed and configured correctly? Go to step 4. Yes. Is the problem ..., and turn on obtaining technical assistance. Replace the computer cover, reconnect the system to AC power, reconnect any required SCSI device drivers are required and how they should be installed and configured. You have fixed the problem.
...SCSI host adapter or the DASH Bus Adapter card, see the SCSI Device Driver Installation and Configuration Guide to determine which drivers are installed and configured correctly. Go to step 13. Yes. Are the required SCSI device drivers installed and configured correctly? Go to step 4. Yes. Is the problem ..., and turn on obtaining technical assistance. Replace the computer cover, reconnect the system to AC power, reconnect any required SCSI device drivers are required and how they should be installed and configured. You have fixed the problem.
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... power, reconnect any telephone or telecommunication lines from the computer. 6. If possible, restore the files to step 9. 9. Reinstall and/or reconfigure the required SCSI device drivers. No. Go to the drive. Go to step 5. 5. The hard-disk drive was probably corrupt. Is the problem resolved? The cables were loose. No. The...
... power, reconnect any telephone or telecommunication lines from the computer. 6. If possible, restore the files to step 9. 9. Reinstall and/or reconfigure the required SCSI device drivers. No. Go to the drive. Go to step 5. 5. The hard-disk drive was probably corrupt. Is the problem resolved? The cables were loose. No. The...
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... correctly? Is the problem resolved? Determine whether the system has a Dell SCSI Array (DSA) controller card. Go to step 26. See the Dell SCSI Array User's Guide for any required SCSI device drivers are required and how they should be installed and configured. Yes. ...faulty. You have a DSA controller card? Yes. Yes. Checking Inside Your Computer 6-17 CAUTION: This troubleshooting procedure can determine which drivers are installed and configured correctly. Yes. Yes. No. No. Is the hard-disk drive failure indicator on or blinking for instructions...
... correctly? Is the problem resolved? Determine whether the system has a Dell SCSI Array (DSA) controller card. Go to step 26. See the Dell SCSI Array User's Guide for any required SCSI device drivers are required and how they should be installed and configured. Yes. ...faulty. You have a DSA controller card? Yes. Yes. Checking Inside Your Computer 6-17 CAUTION: This troubleshooting procedure can determine which drivers are installed and configured correctly. Yes. Yes. No. No. Is the hard-disk drive failure indicator on or blinking for instructions...
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...telephone to select the subjects that were purchased with your system includes information about installing hardware, software support utilities, and video drivers and about your e-mail address as user: anonymous, and use this diagnostic program to call AutoTech, you have a ... asked by typing GO DELL. See Chapter 4, "Running the Dell Diagnostics," for instructions on sale • Installation instructions for Dell technicians should you call Dell. When you need further instructions on the Dell Q&A icon. To view the Dell Q&A, open the Dell Accessories program group or ...
...telephone to select the subjects that were purchased with your system includes information about installing hardware, software support utilities, and video drivers and about your e-mail address as user: anonymous, and use this diagnostic program to call AutoTech, you have a ... asked by typing GO DELL. See Chapter 4, "Running the Dell Diagnostics," for instructions on sale • Installation instructions for Dell technicians should you call Dell. When you need further instructions on the Dell Q&A icon. To view the Dell Q&A, open the Dell Accessories program group or ...
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...a week, you for the information needed to a Dell technician • Request a follow-up call the Dell TechFax line toll-free for a Dell technical support specialist • Order parts • Download basic input/output system (BIOS) and video driver upgrades • Download updates For the BBS telephone number..., see "Dell Contact Numbers" found later in this chapter. Using a touch-tone phone, you can call or leave a...
...a week, you for the information needed to a Dell technician • Request a follow-up call the Dell TechFax line toll-free for a Dell technical support specialist • Order parts • Download basic input/output system (BIOS) and video driver upgrades • Download updates For the BBS telephone number..., see "Dell Contact Numbers" found later in this chapter. Using a touch-tone phone, you can call or leave a...
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... you have a flat-blade screwdriver or a quarter-inch nut driver available. You should also have taken to resolve the problem. ... electrical outlets. 7-6 Diagnostics and Troubleshooting Guide WARNING: If you must return a piece of hardware to Dell, a technician will be able to inform the support technician of the actions you call, the technical support staff..., or try other troubleshooting steps possible only at or near the system. If you need to call Dell Computer Corporation for technical assistance and call more efficiently. NOTE: Have your system on the checklist, and...
... you have a flat-blade screwdriver or a quarter-inch nut driver available. You should also have taken to resolve the problem. ... electrical outlets. 7-6 Diagnostics and Troubleshooting Guide WARNING: If you must return a piece of hardware to Dell, a technician will be able to inform the support technician of the actions you call, the technical support staff..., or try other troubleshooting steps possible only at or near the system. If you need to call Dell Computer Corporation for technical assistance and call more efficiently. NOTE: Have your system on the checklist, and...
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..., viii Color Palettes Test, A-1, A-15 computer cover removing and replacing, 6-1 connections and switches troubleshooting, 1-2 D Dell Diagnostics about, 2-1, 4-1 diskette, 4-1 list of tests, 4-9 starting, 4-2 video tests, A-1 video tests, about, A-1 Dell Q&A, 7-3 device drivers, 3-3 diagnosing problems, 7-1 Diagnostics Checklist, 7-7 diagnostics diskette, 4-1 Diskette Drives Test Group, 4-16 diskette/tape drive subsystem troubleshooting, about , 2-9 system, 2-10 boot routine, 1-1 bulletin board...
..., viii Color Palettes Test, A-1, A-15 computer cover removing and replacing, 6-1 connections and switches troubleshooting, 1-2 D Dell Diagnostics about, 2-1, 4-1 diskette, 4-1 list of tests, 4-9 starting, 4-2 video tests, A-1 video tests, about, A-1 Dell Q&A, 7-3 device drivers, 3-3 diagnosing problems, 7-1 Diagnostics Checklist, 7-7 diagnostics diskette, 4-1 Diskette Drives Test Group, 4-16 diskette/tape drive subsystem troubleshooting, about , 2-9 system, 2-10 boot routine, 1-1 bulletin board...
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E EISA Configuration Utility, 1-4 electrostatic discharge. See ESD EMM driver, 3-2 ESD, vi, 6-2 expanded memory about, 3-2 EMM driver, 3-2 expansion cards troubleshooting, 6-4 extended memory about, 3-2 conversion to expanded memory, 3-2 F failures technical assistance...drives, 6-14 troubleshooting SCSI drives, 6-15, 6-17 Hard-Disk Drives (Non-SCSI) Test Group, 4-16 help from Dell Computer Corporation, 7-1 help tools AutoTech service, 7-3 Dell Diagnostics program, 7-3 Dell Q&A, 7-3 Frequently Asked Questions cards, 7-3 system documentation, 7-3 TechConnect BBS, 7-4 TechFax service, 7-4 I I, 6-12...
E EISA Configuration Utility, 1-4 electrostatic discharge. See ESD EMM driver, 3-2 ESD, vi, 6-2 expanded memory about, 3-2 EMM driver, 3-2 expansion cards troubleshooting, 6-4 extended memory about, 3-2 conversion to expanded memory, 3-2 F failures technical assistance...drives, 6-14 troubleshooting SCSI drives, 6-15, 6-17 Hard-Disk Drives (Non-SCSI) Test Group, 4-16 help from Dell Computer Corporation, 7-1 help tools AutoTech service, 7-3 Dell Diagnostics program, 7-3 Dell Q&A, 7-3 Frequently Asked Questions cards, 7-3 system documentation, 7-3 TechConnect BBS, 7-4 TechFax service, 7-4 I I, 6-12...
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...18 service, 7-1 SI, 6-11 single diskette-drive system, 6-9 software analyzing problems, 3-1 apparent malfunction, 4-12 checking for viruses, 3-1 device drivers, 3-3 does not recognize a port, 4-19, 4-20 error messages, 3-2 errors, troubleshooting, 3-1 input errors, 3-2 installing and configuring, ...syntax errors, 4-16 system beep codes list of, 2-10 system board troubleshooting, 6-8 system configuration information about, 4-4 confirming with Dell Diagnostics, 4-4 system documentation, 7-3 system memory troubleshooting, 6-5 system messages about, 2-1 solving problems indicated by, 2-1 System Set ...
...18 service, 7-1 SI, 6-11 single diskette-drive system, 6-9 software analyzing problems, 3-1 apparent malfunction, 4-12 checking for viruses, 3-1 device drivers, 3-3 does not recognize a port, 4-19, 4-20 error messages, 3-2 errors, troubleshooting, 3-1 input errors, 3-2 installing and configuring, ...syntax errors, 4-16 system beep codes list of, 2-10 system board troubleshooting, 6-8 system configuration information about, 4-4 confirming with Dell Diagnostics, 4-4 system documentation, 7-3 system memory troubleshooting, 6-5 system messages about, 2-1 solving problems indicated by, 2-1 System Set ...
Dell OptiPlex G1 Low-Profile Managed PC Systems Reference and Installation Guide
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...memory modules (DIMMs), additional video memory, expansion cards, or drives. Appendix C, "Regulatory Notices," is intended for anyone who uses a Dell OptiPlex G1 low-profile Managed PC system. Everyone should read Chapter 1, "Introduction," for an overview of the system features, instructions on how to ... and information on where to get help if you need to a network, configuring the network interface controller (NIC), and installing drivers for the integrated video and audio controllers and provides information on connecting the system to read Chapter 3, "Using the ISA Configuration ...
...memory modules (DIMMs), additional video memory, expansion cards, or drives. Appendix C, "Regulatory Notices," is intended for anyone who uses a Dell OptiPlex G1 low-profile Managed PC system. Everyone should read Chapter 1, "Introduction," for an overview of the system features, instructions on how to ... and information on where to get help if you need to a network, configuring the network interface controller (NIC), and installing drivers for the integrated video and audio controllers and provides information on connecting the system to read Chapter 3, "Using the ISA Configuration ...
Dell OptiPlex G1 Low-Profile Managed PC Systems Reference and Installation Guide
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...Dell Diagnostics to test your computer system. This documentation describes how to install (if necessary), configure, and use your computer system. Technical information files-sometimes called "readme" files-may also have one or more of system features, instructions on installing and configuring drivers... documentation is included with any other documentation because the updates often contain the latest information. Dell Computer Corporation ("Dell") manufactures its hardware products from Dell. You may be installed on your system: The Getting Started sheet provides step-by-step...
...Dell Diagnostics to test your computer system. This documentation describes how to install (if necessary), configure, and use your computer system. Technical information files-sometimes called "readme" files-may also have one or more of system features, instructions on installing and configuring drivers... documentation is included with any other documentation because the updates often contain the latest information. Dell Computer Corporation ("Dell") manufactures its hardware products from Dell. You may be installed on your system: The Getting Started sheet provides step-by-step...
Dell OptiPlex G1 Low-Profile Managed PC Systems Reference and Installation Guide
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...Dell OptiPlex G1 Low-Profile Managed PC Reference and Installation Guide Dell Diagnostics for a conflict-free configuration. Desktop Management Interface (DMI) support, which tells you how to improve performance by off-loading certain functions from the microprocessor during multithreaded operation (when several network operating systems. These drivers... System Setup Program." Network device drivers for your computer system's software and hardware. If your system has a Dell-installed Windows 95 operating system, DMI is included with your Dell computer system: Utilities that enable ...
...Dell OptiPlex G1 Low-Profile Managed PC Reference and Installation Guide Dell Diagnostics for a conflict-free configuration. Desktop Management Interface (DMI) support, which tells you how to improve performance by off-loading certain functions from the microprocessor during multithreaded operation (when several network operating systems. These drivers... System Setup Program." Network device drivers for your computer system's software and hardware. If your system has a Dell-installed Windows 95 operating system, DMI is included with your Dell computer system: Utilities that enable ...