Diagnostics and Troubleshooting Guide
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...Questions cards (which accompanies only certain systems) provides step-by Dell computer users. tions that you purchase separately from Dell. Warnings, Cautions, and Notes Throughout this information is provided in online form in the Dell Accessories group. • The Getting Started sheet (which ...; Operating system documentation is included with your system to describe changes to your system documentation. • The SCSI Device Driver Installation and Configura- Be sure to read these cards before consulting any options you need to configure and install these options...
...Questions cards (which accompanies only certain systems) provides step-by Dell computer users. tions that you purchase separately from Dell. Warnings, Cautions, and Notes Throughout this information is provided in online form in the Dell Accessories group. • The Getting Started sheet (which ...; Operating system documentation is included with your system to describe changes to your system documentation. • The SCSI Device Driver Installation and Configura- Be sure to read these cards before consulting any options you need to configure and install these options...
Diagnostics and Troubleshooting Guide
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...routine. If all available system memory, damage and/or destroy data stored on your computer's hard-disk drive. Viruses, which Dell computer you run the program. Installation instructions may be instructed to modify some general guidelines for analyzing software problems. For detailed ...troubleshooting information on which are . Software errors can quickly use of a program • Input errors • Device drivers that accompanied the software or consult the support service for information about how to configure your computer's hard-disk drive. The software...
...routine. If all available system memory, damage and/or destroy data stored on your computer's hard-disk drive. Viruses, which Dell computer you run the program. Installation instructions may be instructed to modify some general guidelines for analyzing software problems. For detailed ...troubleshooting information on which are . Software errors can quickly use of a program • Input errors • Device drivers that accompanied the software or consult the support service for information about how to configure your computer's hard-disk drive. The software...
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...memory in this chapter. If the problem you use. See your operating system or application program documentation. Because they have an EMM driver. available for use by application programs. Some programs require more than 640 KB of the TSR programs probably created the conflict. Other ... by the system. Add the TSR commands back into expanded memory by an expanded memory manager (EMM). Some, but not all Dell computers have more information about these TSR programs is creating the conflict. 3-2 Diagnostics and Troubleshooting Guide Keep in system memory and thus...
...memory in this chapter. If the problem you use. See your operating system or application program documentation. Because they have an EMM driver. available for use by application programs. Some programs require more than 640 KB of the TSR programs probably created the conflict. Other ... by the system. Add the TSR commands back into expanded memory by an expanded memory manager (EMM). Some, but not all Dell computers have more information about these TSR programs is creating the conflict. 3-2 Diagnostics and Troubleshooting Guide Keep in system memory and thus...
Diagnostics and Troubleshooting Guide
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...of the network expansion card and expanded-memory pageframe address conflict, you can arise if two devices attempt to use specialized subroutines called device drivers that program, for example. Table 3-1. As a result, other programs cannot run the ISA Configuration Utility provided with your system to ...the system timer IRQ1 Used by the keyboard to signal that the output buffer is sent to the monitor may require a special screen driver program that precedes the Index. Rebooting your system can change the address of one of addresses, a memory address conflict arises. In ...
...of the network expansion card and expanded-memory pageframe address conflict, you can arise if two devices attempt to use specialized subroutines called device drivers that program, for example. Table 3-1. As a result, other programs cannot run the ISA Configuration Utility provided with your system to ...the system timer IRQ1 Used by the keyboard to signal that the output buffer is sent to the monitor may require a special screen driver program that precedes the Index. Rebooting your system can change the address of one of addresses, a memory address conflict arises. In ...
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... subtests in the proper form. Subtests The four diskette drive subtests available in RAM as Sidekick or ProKey, and failure of a device driver (the software that controls the function of defective diskettes might produce faulty-drive error messages. Another possible cause of diskette drive problems is ...these problems may first appear to test both 5.25-inch and 3.5-inch diskette drives of all tracks on the diskette can be confusing, so Dell suggests running a subtest in the Diskette Drives Test Group: • An error message appears on the screen stating that the computer cannot read...
... subtests in the proper form. Subtests The four diskette drive subtests available in RAM as Sidekick or ProKey, and failure of a device driver (the software that controls the function of defective diskettes might produce faulty-drive error messages. Another possible cause of diskette drive problems is ...these problems may first appear to test both 5.25-inch and 3.5-inch diskette drives of all tracks on the diskette can be confusing, so Dell suggests running a subtest in the Diskette Drives Test Group: • An error message appears on the screen stating that the computer cannot read...
Diagnostics and Troubleshooting Guide
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... Computer" found next in a troubleshooting procedure, perform the operation that caused the problem. head screwdriver (or quarter-inch hex-nut driver) NOTE: When you remove the cover and work on your computer, perform the following : • Perform the procedures described in... procedures in this chapter, do not attempt to service the computer except as the metal around the card-slot openings at the front of the Dell Diagnostics Diskette • Your system documentation • A small flat-blade screwdriver and a #1 Phillips- Chapter 6 Checking Inside Your Computer This chapter ...
... Computer" found next in a troubleshooting procedure, perform the operation that caused the problem. head screwdriver (or quarter-inch hex-nut driver) NOTE: When you remove the cover and work on your computer, perform the following : • Perform the procedures described in... procedures in this chapter, do not attempt to service the computer except as the metal around the card-slot openings at the front of the Dell Diagnostics Diskette • Your system documentation • A small flat-blade screwdriver and a #1 Phillips- Chapter 6 Checking Inside Your Computer This chapter ...
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... from the computer. 7. Is the problem resolved? Is the problem resolved? No. In either an internal device installed in Chapter 3. SCSI devices sometimes require device drivers for the tape drive, and reinstall the tape drive. 13. Yes. No. Go to step 9. 9. Yes. Are the drive's jumpers positioned correctly? Remove the computer...
... from the computer. 7. Is the problem resolved? Is the problem resolved? No. In either an internal device installed in Chapter 3. SCSI devices sometimes require device drivers for the tape drive, and reinstall the tape drive. 13. Yes. No. Go to step 9. 9. Yes. Are the drive's jumpers positioned correctly? Remove the computer...
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... for a unique SCSI identification (ID) number and that the tape drive's termination is using a built-in SCSI host adapter or a Dell Advanced SCSI Host (DASH) Bus Adapter card, see the documentation that connects the tape drive to AC power, and turn it on. ...termination settings as appropriate. Turn off the system, including any telephone or telecommunication lines from their power sources. For any required SCSI device drivers are installed on . Remove the computer cover. Replace the SCSI cable that accompanied the host adapter card. The tape backup software was...
... for a unique SCSI identification (ID) number and that the tape drive's termination is using a built-in SCSI host adapter or a Dell Advanced SCSI Host (DASH) Bus Adapter card, see the documentation that connects the tape drive to AC power, and turn it on. ...termination settings as appropriate. Turn off the system, including any telephone or telecommunication lines from their power sources. For any required SCSI device drivers are installed on . Remove the computer cover. Replace the SCSI cable that accompanied the host adapter card. The tape backup software was...
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...the problem resolved? Troubleshooting SCSI Hard-Disk Drives in SCSI host adapter or the DASH Bus Adapter card, see the SCSI Device Driver Installation and Configuration Guide to troubleshoot a hard-disk drive problem if your system includes one or more information about the hard-disk ... jumpers (if a controller card is using the built-in a System Without a SCSI Backplane Board Use the following procedure to determine which drivers are installed and configured correctly. Are the jumpers positioned correctly? Replace the computer cover, reconnect the system to your hard-disk drive. ...
...the problem resolved? Troubleshooting SCSI Hard-Disk Drives in SCSI host adapter or the DASH Bus Adapter card, see the SCSI Device Driver Installation and Configuration Guide to troubleshoot a hard-disk drive problem if your system includes one or more information about the hard-disk ... jumpers (if a controller card is using the built-in a System Without a SCSI Backplane Board Use the following procedure to determine which drivers are installed and configured correctly. Are the jumpers positioned correctly? Replace the computer cover, reconnect the system to your hard-disk drive. ...
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... the problem. No. Is the problem resolved? Yes. The hard-disk drive's file structure was probably corrupt. Reinstall and/or reconfigure the required SCSI device drivers. Remove the computer cover. You have fixed the problem. Reseat the cable connectors, replace the computer cover, reconnect the system to AC power, reconnect any...
... the problem. No. Is the problem resolved? Yes. The hard-disk drive's file structure was probably corrupt. Reinstall and/or reconfigure the required SCSI device drivers. Remove the computer cover. You have fixed the problem. Reseat the cable connectors, replace the computer cover, reconnect the system to AC power, reconnect any...
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Are the required SCSI device drivers installed and configured correctly? Go to step 13. Yes. Determine whether the system has a Dell SCSI Array (DSA) controller card. Does the system have fixed the problem. Can the DSA Manager identify the faulty drive? No. Remove the ...Adapter card, see if it can destroy data stored on your system contains an optional SCSI backplane board. See the Dell SCSI Array User's Guide for any required SCSI device drivers are required and how they should be installed and configured. No. Go to step 5. Troubleshooting SCSI Hard-Disk Drives...
Are the required SCSI device drivers installed and configured correctly? Go to step 13. Yes. Determine whether the system has a Dell SCSI Array (DSA) controller card. Does the system have fixed the problem. Can the DSA Manager identify the faulty drive? No. Remove the ...Adapter card, see if it can destroy data stored on your system contains an optional SCSI backplane board. See the Dell SCSI Array User's Guide for any required SCSI device drivers are required and how they should be installed and configured. No. Go to step 5. Troubleshooting SCSI Hard-Disk Drives...
Diagnostics and Troubleshooting Guide
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... system includes information about installing hardware, software support utilities, and video drivers and about your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) • Electronic Quote Service sales@dell.com apmarketing@dell.com (for Dell technicians should you need to call AutoTech, you use your touch-tone...
... system includes information about installing hardware, software support utilities, and video drivers and about your password. • Electronic Support Service support@us.dell.com apsupport@dell.com (for Asian/Pacific countries only) • Electronic Quote Service sales@dell.com apmarketing@dell.com (for Dell technicians should you need to call AutoTech, you use your touch-tone...
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... your local Dell representative for a Dell technical support specialist • Order parts • Download basic input/output system (BIOS) and video driver upgrades • Download updates For the BBS telephone number, see "Dell Contact Numbers" found later in all kinds of any Dell products that ...you for the BBS are 8 bit, no parity, 1 stop bit. For Dell-certified technicians, TechFax offers information...
... your local Dell representative for a Dell technical support specialist • Order parts • Download basic input/output system (BIOS) and video driver upgrades • Download updates For the BBS telephone number, see "Dell Contact Numbers" found later in all kinds of any Dell products that ...you for the BBS are 8 bit, no parity, 1 stop bit. For Dell-certified technicians, TechFax offers information...
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.... When you call, the technical support staff refers to records regarding your specific Dell system to better understand your questions. Make sure the system's user documentation is available. Dell's technical support staff uses computer-based diagnostics to provide fast, accurate answers to your... Authorization Number. WARNING: If you have a flat-blade screwdriver or a quarter-inch nut driver available. If you must return a piece of the actions you need to call Dell Computer Corporation for technical assistance and call more efficiently. If possible, turn your system on ...
.... When you call, the technical support staff refers to records regarding your specific Dell system to better understand your questions. Make sure the system's user documentation is available. Dell's technical support staff uses computer-based diagnostics to provide fast, accurate answers to your... Authorization Number. WARNING: If you have a flat-blade screwdriver or a quarter-inch nut driver available. If you must return a piece of the actions you need to call Dell Computer Corporation for technical assistance and call more efficiently. If possible, turn your system on ...
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..., viii Color Palettes Test, A-1, A-15 computer cover removing and replacing, 6-1 connections and switches troubleshooting, 1-2 D Dell Diagnostics about, 2-1, 4-1 diskette, 4-1 list of tests, 4-9 starting, 4-2 video tests, A-1 video tests, about, A-1 Dell Q&A, 7-3 device drivers, 3-3 diagnosing problems, 7-1 Diagnostics Checklist, 7-7 diagnostics diskette, 4-1 Diskette Drives Test Group, 4-16 diskette/tape drive subsystem troubleshooting, about , 2-9 system, 2-10 boot routine, 1-1 bulletin board...
..., viii Color Palettes Test, A-1, A-15 computer cover removing and replacing, 6-1 connections and switches troubleshooting, 1-2 D Dell Diagnostics about, 2-1, 4-1 diskette, 4-1 list of tests, 4-9 starting, 4-2 video tests, A-1 video tests, about, A-1 Dell Q&A, 7-3 device drivers, 3-3 diagnosing problems, 7-1 Diagnostics Checklist, 7-7 diagnostics diskette, 4-1 Diskette Drives Test Group, 4-16 diskette/tape drive subsystem troubleshooting, about , 2-9 system, 2-10 boot routine, 1-1 bulletin board...
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E EISA Configuration Utility, 1-4 electrostatic discharge. See ESD EMM driver, 3-2 ESD, vi, 6-2 expanded memory about, 3-2 EMM driver, 3-2 expansion cards troubleshooting, 6-4 extended memory about, 3-2 conversion to expanded memory, 3-2 F failures technical assistance...drives, 6-14 troubleshooting SCSI drives, 6-15, 6-17 Hard-Disk Drives (Non-SCSI) Test Group, 4-16 help from Dell Computer Corporation, 7-1 help tools AutoTech service, 7-3 Dell Diagnostics program, 7-3 Dell Q&A, 7-3 Frequently Asked Questions cards, 7-3 system documentation, 7-3 TechConnect BBS, 7-4 TechFax service, 7-4 I I, 6-12...
E EISA Configuration Utility, 1-4 electrostatic discharge. See ESD EMM driver, 3-2 ESD, vi, 6-2 expanded memory about, 3-2 EMM driver, 3-2 expansion cards troubleshooting, 6-4 extended memory about, 3-2 conversion to expanded memory, 3-2 F failures technical assistance...drives, 6-14 troubleshooting SCSI drives, 6-15, 6-17 Hard-Disk Drives (Non-SCSI) Test Group, 4-16 help from Dell Computer Corporation, 7-1 help tools AutoTech service, 7-3 Dell Diagnostics program, 7-3 Dell Q&A, 7-3 Frequently Asked Questions cards, 7-3 system documentation, 7-3 TechConnect BBS, 7-4 TechFax service, 7-4 I I, 6-12...
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...18 service, 7-1 SI, 6-11 single diskette-drive system, 6-9 software analyzing problems, 3-1 apparent malfunction, 4-12 checking for viruses, 3-1 device drivers, 3-3 does not recognize a port, 4-19, 4-20 error messages, 3-2 errors, troubleshooting, 3-1 input errors, 3-2 installing and configuring, ...syntax errors, 4-16 system beep codes list of, 2-10 system board troubleshooting, 6-8 system configuration information about, 4-4 confirming with Dell Diagnostics, 4-4 system documentation, 7-3 system memory troubleshooting, 6-5 system messages about, 2-1 solving problems indicated by, 2-1 System Set ...
...18 service, 7-1 SI, 6-11 single diskette-drive system, 6-9 software analyzing problems, 3-1 apparent malfunction, 4-12 checking for viruses, 3-1 device drivers, 3-3 does not recognize a port, 4-19, 4-20 error messages, 3-2 errors, troubleshooting, 3-1 input errors, 3-2 installing and configuring, ...syntax errors, 4-16 system beep codes list of, 2-10 system board troubleshooting, 6-8 system configuration information about, 4-4 confirming with Dell Diagnostics, 4-4 system documentation, 7-3 system memory troubleshooting, 6-5 system messages about, 2-1 solving problems indicated by, 2-1 System Set ...
Dell OptiPlex G1 Low-Profile Managed PC Systems Reference and Installation Guide
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... on connecting the system to a network, configuring the network interface controller (NIC), and installing drivers for users interested in which regulatory agencies have tested and approved the Dell OptiPlex G1 low-profile systems. ix Appendix C, "Regulatory Notices," is for users who are intended for ... both first-time and experienced computer users who want to use the password features need it. Users who uses a Dell OptiPlex G1 low-profile Managed PC system. This chapter describes the configuration software provided for the integrated video and audio controllers and provides...
... on connecting the system to a network, configuring the network interface controller (NIC), and installing drivers for users interested in which regulatory agencies have tested and approved the Dell OptiPlex G1 low-profile systems. ix Appendix C, "Regulatory Notices," is for users who are intended for ... both first-time and experienced computer users who want to use the password features need it. Users who uses a Dell OptiPlex G1 low-profile Managed PC system. This chapter describes the configuration software provided for the integrated video and audio controllers and provides...
Dell OptiPlex G1 Low-Profile Managed PC Systems Reference and Installation Guide
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...because the updates often contain the latest information. The Diagnostics and Troubleshooting Guide includes troubleshooting procedures and instructions for using the Dell Diagnostics to test your operating system software. x You may be installed on your system or software. This documentation describes... files-sometimes called "readme" files-may also have one or more of system features, instructions on installing and configuring drivers and utilities, information on the System Setup program and ISA Configuration Utility, and instructions for attaching devices to the connectors...
...because the updates often contain the latest information. The Diagnostics and Troubleshooting Guide includes troubleshooting procedures and instructions for using the Dell Diagnostics to test your operating system software. x You may be installed on your system or software. This documentation describes... files-sometimes called "readme" files-may also have one or more of system features, instructions on installing and configuring drivers and utilities, information on the System Setup program and ISA Configuration Utility, and instructions for attaching devices to the connectors...
Dell OptiPlex G1 Low-Profile Managed PC Systems Reference and Installation Guide
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... off-loading certain functions from the microprocessor during multithreaded operation (when several network operating systems. These drivers are running simultaneously). Desktop Management Interface (DMI) support, which tells you how to perform routine tasks automatically in the Windows Control Panel. 1-4 Dell OptiPlex G1 Low-Profile Managed PC Reference and Installation Guide If your system has...
... off-loading certain functions from the microprocessor during multithreaded operation (when several network operating systems. These drivers are running simultaneously). Desktop Management Interface (DMI) support, which tells you how to perform routine tasks automatically in the Windows Control Panel. 1-4 Dell OptiPlex G1 Low-Profile Managed PC Reference and Installation Guide If your system has...