Quick Reference Guide
Page 4
... 60 Solving Problems 61 Dell Diagnostics 61 System Lights 65 Diagnostic Lights 66 Beep Codes 70 Resolving Software and Hardware Incompatibilities 72 Restoring Your Operating System 73 Using Microsoft Windows System Restore . . . . 73 Using Dell™ PC Restore and Dell Factory Image Restore 75 Using the Drivers and Utilities Media 78 Reinstalling Drivers and Utilities 79...
... 60 Solving Problems 61 Dell Diagnostics 61 System Lights 65 Diagnostic Lights 66 Beep Codes 70 Resolving Software and Hardware Incompatibilities 72 Restoring Your Operating System 73 Using Microsoft Windows System Restore . . . . 73 Using Dell™ PC Restore and Dell Factory Image Restore 75 Using the Drivers and Utilities Media 78 Reinstalling Drivers and Utilities 79...
Quick Reference Guide
Page 62
...diagnostics utility partition has been found, run (see the Microsoft® Windows® desktop. See "Using the Drivers and Utilities Media" on page 78 for instructions. 3 Connect the computer to run the Dell Diagnostics from the Drivers and Utilities media (an optional CD). Turn on your hard drive....you to a docking device (docked), undock it. Then shut down the computer. this takes you see "Dell Diagnostics Main Menu" on page 63 for more information about the optional Drivers and Utilities CD. NOTE: If you want to an electrical outlet. 4 Turn on your hard drive. exits...
...diagnostics utility partition has been found, run (see the Microsoft® Windows® desktop. See "Using the Drivers and Utilities Media" on page 78 for instructions. 3 Connect the computer to run the Dell Diagnostics from the Drivers and Utilities media (an optional CD). Turn on your hard drive....you to a docking device (docked), undock it. Then shut down the computer. this takes you see "Dell Diagnostics Main Menu" on page 63 for more information about the optional Drivers and Utilities CD. NOTE: If you want to an electrical outlet. 4 Turn on your hard drive. exits...
Quick Reference Guide
Page 63
... Dell Diagnostics from the numbered list. Then shut down and restart the computer. Performs a thorough check of devices. Quick Reference Guide 63 If multiple versions are listed, select the version appropriate for your part. If you wait too long and the Windows logo appears, continue to wait until you to start the Drivers...
... Dell Diagnostics from the numbered list. Then shut down and restart the computer. Performs a thorough check of devices. Quick Reference Guide 63 If multiple versions are listed, select the version appropriate for your part. If you wait too long and the Windows logo appears, continue to wait until you to start the Drivers...
Quick Reference Guide
Page 75
... drive to the operating state it was in certain countries or on . Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last method to Windows XP. Any programs or files added since you received your computer. Enabling System ...Restore NOTE: Windows Vista does not disable System Restore; Windows XP: Dell PC Restore Using PC Restore: 1 Turn on the hard drive and removes any programs or drivers installed after you received your operating system. During the boot process...
... drive to the operating state it was in certain countries or on . Use Dell PC Restore (Windows XP) or Dell Factory Image Restore (Windows Vista) only as the last method to Windows XP. Any programs or files added since you received your computer. Enabling System ...Restore NOTE: Windows Vista does not disable System Restore; Windows XP: Dell PC Restore Using PC Restore: 1 Turn on the hard drive and removes any programs or drivers installed after you received your operating system. During the boot process...
Quick Reference Guide
Page 78
... Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. 78 Quick Reference Guide The Confirm Data Deletion screen appears. Identifying Drivers If you want to continue reformatting the hard drive and restoring the... Windows operating system. Many drivers, such as the keyboard driver, come with any device, identify whether the driver is the source of your operating system. You may contain drivers for your problem and, if necessary, update the driver. Using the Drivers and Utilities Media NOTICE: The Drivers ...
... Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. 78 Quick Reference Guide The Confirm Data Deletion screen appears. Identifying Drivers If you want to continue reformatting the hard drive and restoring the... Windows operating system. Many drivers, such as the keyboard driver, come with any device, identify whether the driver is the source of your operating system. You may contain drivers for your problem and, if necessary, update the driver. Using the Drivers and Utilities Media NOTICE: The Drivers ...
Quick Reference Guide
Page 79
... If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to see "Reinstalling Drivers and Utilities" on the device icon. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your administrator to continue. Windows XP: 1 Click Start→ My Computer→ Properties→ Hardware→ Device...
... If a problem occurs on your computer after you install or update a driver, use Windows Device Driver Rollback to see "Reinstalling Drivers and Utilities" on the device icon. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your administrator to continue. Windows XP: 1 Click Start→ My Computer→ Properties→ Hardware→ Device...
Quick Reference Guide
Page 80
... return your computer to the operating state that existed before you are installing the driver. 80 Quick Reference Guide otherwise, contact your computer. NOTE: The User Account Control window may appear. If you installed the new driver. Windows Vista: 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device Manager. 3 Right...
... return your computer to the operating state that existed before you are installing the driver. 80 Quick Reference Guide otherwise, contact your computer. NOTE: The User Account Control window may appear. If you installed the new driver. Windows Vista: 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device Manager. 3 Right...
Quick Reference Guide
Page 83
..., 70 C CDs operating system, 9 computer beep codes, 70 restore to previous state, 73 cover opening, 22, 32, 43 D Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6... online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 70 diagnostic lights, 65-66 F Factory Image Restore...
..., 70 C CDs operating system, 9 computer beep codes, 70 restore to previous state, 73 cover opening, 22, 32, 43 D Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6... online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 70 diagnostic lights, 65-66 F Factory Image Restore...
Quick Reference Guide
Page 85
T troubleshooting diagnostic lights, 65-66 Help and Support Center, 9 restore to previous state, 73 U User's Guide, 6 W warranty information, 6 Windows Vista Factory Image Restore, 75 System Restore, 73 Windows XP Device Driver Rollback, 79 Help and Support Center, 9 PC Restore, 75 reinstalling, 9 System Restore, 73 Index 85
T troubleshooting diagnostic lights, 65-66 Help and Support Center, 9 restore to previous state, 73 U User's Guide, 6 W warranty information, 6 Windows Vista Factory Image Restore, 75 System Restore, 73 Windows XP Device Driver Rollback, 79 Help and Support Center, 9 PC Restore, 75 reinstalling, 9 System Restore, 73 Index 85
User's Guide
Page 14
... The computer stops responding 336 A program stops responding 336 A program crashes repeatedly 337 A program is designed for an earlier Windows operating system 337 A solid blue screen appears 337 Other software problems 337 Memory Problems 338 Mouse Problems 338 Network Problems 339... 347 Beep Codes 350 System Messages 351 Dell Diagnostics 353 When to Use the Dell Diagnostics 353 Starting the Dell Diagnostics From Your Hard Drive . . . . . 353 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 354 Dell Diagnostics Main Menu 355 Drivers 356 14 Contents
... The computer stops responding 336 A program stops responding 336 A program crashes repeatedly 337 A program is designed for an earlier Windows operating system 337 A solid blue screen appears 337 Other software problems 337 Memory Problems 338 Mouse Problems 338 Network Problems 339... 347 Beep Codes 350 System Messages 351 Dell Diagnostics 353 When to Use the Dell Diagnostics 353 Starting the Dell Diagnostics From Your Hard Drive . . . . . 353 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 354 Dell Diagnostics Main Menu 355 Drivers 356 14 Contents
User's Guide
Page 15
... Using Windows Device Driver Rollback 357 Manually Reinstalling Drivers 358 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems. . . . . 358 Restoring Your Operating System 359 Using Microsoft Windows System Restore 359 Starting System Restore 360 Undoing the Last System Restore 360 Enabling System Restore 360 Using Dell...
... Using Windows Device Driver Rollback 357 Manually Reinstalling Drivers 358 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems. . . . . 358 Restoring Your Operating System 359 Using Microsoft Windows System Restore 359 Starting System Restore 360 Undoing the Last System Restore 360 Enabling System Restore 360 Using Dell...
User's Guide
Page 19
...configuration. • How to use Windows XP • How to work with programs and files • How to support.dell.com, select your region or business segment, and enter your Dell computer. Find It Here • Solutions - Certified drivers, patches, and software updates •...? Contact information, service call status and support history, service contract, online discussions with other Dell customers • Upgrades - Proactive e-mail notification of your Service Tag. 2 Select Drivers & Downloads and click Go. for your operating system and support for components, such as ...
...configuration. • How to use Windows XP • How to work with programs and files • How to support.dell.com, select your region or business segment, and enter your Dell computer. Find It Here • Solutions - Certified drivers, patches, and software updates •...? Contact information, service call status and support history, service contract, online discussions with other Dell customers • Upgrades - Proactive e-mail notification of your Service Tag. 2 Select Drivers & Downloads and click Go. for your operating system and support for components, such as ...
User's Guide
Page 20
... is located on your computer. See "Reinstalling Windows XP or Windows Vista" on the operating system you reinstall your operating system, use the Operating System media. Your operating system product key label is already installed on your computer. To reinstall your operating system, use the Drivers and Utilities media to reinstall my operating... you ordered. 20 Finding Information NOTE: The color of your media varies based on page 363. What Are You Looking For? • How to reinstall drivers for the devices that came with your computer.
... is located on your computer. See "Reinstalling Windows XP or Windows Vista" on the operating system you reinstall your operating system, use the Operating System media. Your operating system product key label is already installed on your computer. To reinstall your operating system, use the Drivers and Utilities media to reinstall my operating... you ordered. 20 Finding Information NOTE: The color of your media varies based on page 363. What Are You Looking For? • How to reinstall drivers for the devices that came with your computer.
User's Guide
Page 337
.... 2 Follow the instructions on a floppy disk, CD, or DVD. If you are unable to get a response by pressing a key on the screen. Windows XP: The Program Compatibility Wizard configures a program so that it runs in its documentation or on the screen. A solid blue screen appears TU R N T...installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. See the software documentation for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Other software ...
.... 2 Follow the instructions on a floppy disk, CD, or DVD. If you are unable to get a response by pressing a key on the screen. Windows XP: The Program Compatibility Wizard configures a program so that it runs in its documentation or on the screen. A solid blue screen appears TU R N T...installed and configured properly. • Verify that the device drivers do not conflict with the program. • If necessary, uninstall and then reinstall the program. See the software documentation for an earlier Windows operating system RUN THE PROGRAM COMPATIBILITY WIZARD - Other software ...
User's Guide
Page 339
...Drivers" on page 358. See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows... 358. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R - C H E C K T H E N E T W O R K L I V E R - Replace the network cable. R U N TH E H A R D W A R E TR O U B L E S H O O T E R - See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 356. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in...
...Drivers" on page 358. See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows... 358. C H E C K T H E N E T W O R K C A B L E C O N N E C T O R - C H E C K T H E N E T W O R K L I V E R - Replace the network cable. R U N TH E H A R D W A R E TR O U B L E S H O O T E R - See "Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 356. CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in...
User's Guide
Page 342
... the scanner documentation for your scanner is unlocked (if the scanner has a locking tab or button). VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - REINSTALL THE PRINTER DRIVER - Scanner Problems CAUTION: Before you need technical assistance for information on cable connections. • Ensure that the volume on the setup diagram supplied...
... the scanner documentation for your scanner is unlocked (if the scanner has a locking tab or button). VERIFY THAT THE SCANNER IS RECOGNIZED BY MICROSOFT WINDOWS - REINSTALL THE PRINTER DRIVER - Scanner Problems CAUTION: Before you need technical assistance for information on cable connections. • Ensure that the volume on the setup diagram supplied...
User's Guide
Page 343
... controls, adjust the volume, bass, or treble to support.dell.com. The screen is difficult to read CHECK THE MONITOR ... into the headphone connector (see the monitor's documentation. See "Drivers" on page 358. Ensure that the electrical outlet is not .... For information about your screen. Ensure that the headphone cable is normal for interference. Click or double-click the speaker icon in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 356. A D J U S T TH E W I C A L O U T L E T - Sound from headphones C H E C K T H E...
... controls, adjust the volume, bass, or treble to support.dell.com. The screen is difficult to read CHECK THE MONITOR ... into the headphone connector (see the monitor's documentation. See "Drivers" on page 358. Ensure that the electrical outlet is not .... For information about your screen. Ensure that the headphone cable is normal for interference. Click or double-click the speaker icon in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems" on page 356. A D J U S T TH E W I C A L O U T L E T - Sound from headphones C H E C K T H E...
User's Guide
Page 353
...procedures before you see the Microsoft Windows desktop, and then shut down for extended periods of the procedures in system setup and is active. If the problem persists, you may need to test displays in this section and run the Dell Diagnostics before you want to replace... and release in the Product Information Guide. Enter the system setup program (see "Contacting Dell" on page 370). 1 Ensure that the computer is resting on the keyboard; Start the Dell Diagnostics from the Drivers and Utilities media (an optional CD). if a key appears to an electrical outlet that...
...procedures before you see the Microsoft Windows desktop, and then shut down for extended periods of the procedures in system setup and is active. If the problem persists, you may need to test displays in this section and run the Dell Diagnostics before you want to replace... and release in the Product Information Guide. Enter the system setup program (see "Contacting Dell" on page 370). 1 Ensure that the computer is resting on the keyboard; Start the Dell Diagnostics from the Drivers and Utilities media (an optional CD). if a key appears to an electrical outlet that...
User's Guide
Page 354
... Main Menu. 9 Close the Main Menu window to select Test System and then press . NOTE: It is recommended that you see a message stating that appears. 6 Type 1 to start the Drivers and Utilities CD menu. 7 Type 2 to start the Dell Diagnostics from the menu that no diagnostics utility partition ...continue to wait until you want to select the test you see the Windows desktop. 4 Use the up to thirty minutes or more to select Diagnostics from your Drivers and Utilities media (see "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on page 354). 5 Press any error...
... Main Menu. 9 Close the Main Menu window to select Test System and then press . NOTE: It is recommended that you see a message stating that appears. 6 Type 1 to start the Drivers and Utilities CD menu. 7 Type 2 to start the Dell Diagnostics from the menu that no diagnostics utility partition ...continue to wait until you want to select the test you see the Windows desktop. 4 Use the up to thirty minutes or more to select Diagnostics from your Drivers and Utilities media (see "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on page 354). 5 Press any error...
User's Guide
Page 357
..., click Continue; otherwise, contact your Drivers and Utilities media provide approved drivers for Dell™ computers. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your administrator to continue. If you install drivers obtained from other sources, your administrator to see "Reinstalling Drivers and Utilities" on the device icon. Windows XP: 1 Click Start→...
..., click Continue; otherwise, contact your Drivers and Utilities media provide approved drivers for Dell™ computers. Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your administrator to continue. If you install drivers obtained from other sources, your administrator to see "Reinstalling Drivers and Utilities" on the device icon. Windows XP: 1 Click Start→...