Quick Reference Guide
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... 60 Solving Problems 61 Dell Diagnostics 61 System Lights 65 Diagnostic Lights 66 Beep Codes 70 Resolving Software and Hardware Incompatibilities 72 Restoring Your Operating System 73 Using Microsoft Windows System Restore . . . . 73 Using Dell™ PC Restore and Dell Factory Image Restore 75 Using the Drivers and Utilities Media 78 Reinstalling Drivers and Utilities 79...
... 60 Solving Problems 61 Dell Diagnostics 61 System Lights 65 Diagnostic Lights 66 Beep Codes 70 Resolving Software and Hardware Incompatibilities 72 Restoring Your Operating System 73 Using Microsoft Windows System Restore . . . . 73 Using Dell™ PC Restore and Dell Factory Image Restore 75 Using the Drivers and Utilities Media 78 Reinstalling Drivers and Utilities 79...
Quick Reference Guide
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... utility partition on page 63 for more information. See "Starting the Dell Diagnostics From Your Hard Drive" on page 62 or "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on your docking device for instructions. 3... Connect the computer to a docking device (docked), undock it. If you to the MPMemory Diagnostic • Test System - See the documentation that no diagnostics utility partition has been found, run (see the Microsoft® Windows...
... utility partition on page 63 for more information. See "Starting the Dell Diagnostics From Your Hard Drive" on page 62 or "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on your docking device for instructions. 3... Connect the computer to a docking device (docked), undock it. If you to the MPMemory Diagnostic • Test System - See the documentation that no diagnostics utility partition has been found, run (see the Microsoft® Windows...
Quick Reference Guide
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If multiple versions are listed, select the version appropriate for your computer. 9 When the Dell Diagnostics Main Menu appears, select the test you want to run (see the Windows desktop. Quick Reference Guide 63 Then shut down and restart the computer. This test typically takes 10 to ... loads and the Main Menu screen appears, click the button for one time only. Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional) 1 Insert the Drivers and Utilities CD (optional). 2 Shut down your part. NOTE: The next steps change the boot sequence for the option you ...
If multiple versions are listed, select the version appropriate for your computer. 9 When the Dell Diagnostics Main Menu appears, select the test you want to run (see the Windows desktop. Quick Reference Guide 63 Then shut down and restart the computer. This test typically takes 10 to ... loads and the Main Menu screen appears, click the button for one time only. Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional) 1 Insert the Drivers and Utilities CD (optional). 2 Shut down your part. NOTE: The next steps change the boot sequence for the option you ...
Quick Reference Guide
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...tab and ensure that Turn off System Restore is automatically disabled. Windows XP: Dell PC Restore Using PC Restore: 1 Turn on . Using Dell™ PC Restore and Dell Factory Image Restore NOTICE: Using Dell PC Restore or Dell Factory Image Restore permanently deletes all data before using PC Restore or...steps below apply only to the operating state it was in certain countries or on the hard drive and removes any programs or drivers installed after you received your computer-including data files-are permanently deleted from the hard drive. These options restore your computer. ...
...tab and ensure that Turn off System Restore is automatically disabled. Windows XP: Dell PC Restore Using PC Restore: 1 Turn on . Using Dell™ PC Restore and Dell Factory Image Restore NOTICE: Using Dell PC Restore or Dell Factory Image Restore permanently deletes all data before using PC Restore or...steps below apply only to the operating state it was in certain countries or on the hard drive and removes any programs or drivers installed after you received your computer-including data files-are permanently deleted from the hard drive. These options restore your computer. ...
Quick Reference Guide
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... you : • Upgrade your operating system. • Reinstall your Microsoft Windows operating system. Ensure that you experience a problem with your operating system. • Connect or install a new device. Using the Drivers and Utilities Media NOTICE: The Drivers and Utilities media may contain drivers for operating systems that are installing software appropriate for your problem...
... you : • Upgrade your operating system. • Reinstall your Microsoft Windows operating system. Ensure that you experience a problem with your operating system. • Connect or install a new device. Using the Drivers and Utilities Media NOTICE: The Drivers and Utilities media may contain drivers for operating systems that are installing software appropriate for your problem...
Quick Reference Guide
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... administrator on page 79). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your administrator to replace the driver with a [!]) on the computer, click Continue; NOTE: The User Account Control window may appear. otherwise, contact your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties...
... administrator on page 79). Reinstalling Drivers and Utilities NOTICE: The Dell Support website at support.dell.com and your administrator to replace the driver with a [!]) on the computer, click Continue; NOTE: The User Account Control window may appear. otherwise, contact your Drivers and Utilities media provide approved drivers for which the new driver was installed and click Properties...
Quick Reference Guide
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...hard drive as described in the previous section: Windows XP: 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager. 2 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 3 Double-...Restore (see "Restoring Your Operating System" on the computer, click Continue; Manually Reinstalling Drivers After extracting the driver files to your computer to which you installed the new driver. Windows Vista: 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device Manager...
...hard drive as described in the previous section: Windows XP: 1 Click Start→ My Computer→ Properties→ Hardware→ Device Manager. 2 Double-click the type of device for which you are installing the driver (for example, Audio or Video). 3 Double-...Restore (see "Restoring Your Operating System" on the computer, click Continue; Manually Reinstalling Drivers After extracting the driver files to your computer to which you installed the new driver. Windows Vista: 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device Manager...
Quick Reference Guide
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..., 70 C CDs operating system, 9 computer beep codes, 70 restore to previous state, 73 cover opening, 22, 32, 43 D Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6... online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 70 diagnostic lights, 65-66 F Factory Image Restore...
..., 70 C CDs operating system, 9 computer beep codes, 70 restore to previous state, 73 cover opening, 22, 32, 43 D Dell support site, 8 diagnostic lights, 65-66 diagnostics beep codes, 70 lights, 65-66 documentation End User License Agreement, 6 ergonomics, 6... online, 8 Product Information Guide, 6 regulatory, 6 safety, 6 documentation (continued) User's Guide, 6 warranty, 6 drivers identifying, 78 reinstalling, 79 E End User License Agreement, 6 ergonomics information, 6 error messages beep codes, 70 diagnostic lights, 65-66 F Factory Image Restore...
Quick Reference Guide
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T troubleshooting diagnostic lights, 65-66 Help and Support Center, 9 restore to previous state, 73 U User's Guide, 6 W warranty information, 6 Windows Vista Factory Image Restore, 75 System Restore, 73 Windows XP Device Driver Rollback, 79 Help and Support Center, 9 PC Restore, 75 reinstalling, 9 System Restore, 73 Index 85
T troubleshooting diagnostic lights, 65-66 Help and Support Center, 9 restore to previous state, 73 U User's Guide, 6 W warranty information, 6 Windows Vista Factory Image Restore, 75 System Restore, 73 Windows XP Device Driver Rollback, 79 Help and Support Center, 9 PC Restore, 75 reinstalling, 9 System Restore, 73 Index 85
User's Guide
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... The computer stops responding 336 A program stops responding 336 A program crashes repeatedly 337 A program is designed for an earlier Windows operating system 337 A solid blue screen appears 337 Other software problems 337 Memory Problems 338 Mouse Problems 338 Network Problems 339... 347 Beep Codes 350 System Messages 351 Dell Diagnostics 353 When to Use the Dell Diagnostics 353 Starting the Dell Diagnostics From Your Hard Drive . . . . . 353 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 354 Dell Diagnostics Main Menu 355 Drivers 356 14 Contents
... The computer stops responding 336 A program stops responding 336 A program crashes repeatedly 337 A program is designed for an earlier Windows operating system 337 A solid blue screen appears 337 Other software problems 337 Memory Problems 338 Mouse Problems 338 Network Problems 339... 347 Beep Codes 350 System Messages 351 Dell Diagnostics 353 When to Use the Dell Diagnostics 353 Starting the Dell Diagnostics From Your Hard Drive . . . . . 353 Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional 354 Dell Diagnostics Main Menu 355 Drivers 356 14 Contents
User's Guide
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... Using Windows Device Driver Rollback 357 Manually Reinstalling Drivers 358 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems. . . . . 358 Restoring Your Operating System 359 Using Microsoft Windows System Restore 359 Starting System Restore 360 Undoing the Last System Restore 360 Enabling System Restore 360 Using Dell...
... Using Windows Device Driver Rollback 357 Manually Reinstalling Drivers 358 Troubleshooting Software and Hardware Problems in the Microsoft® Windows® XP and Microsoft Windows Vista® Operating Systems. . . . . 358 Restoring Your Operating System 359 Using Microsoft Windows System Restore 359 Starting System Restore 360 Undoing the Last System Restore 360 Enabling System Restore 360 Using Dell...
User's Guide
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...Click the topic that describes your selections. operating system and installs the updates appropriate for your configuration. • How to use Windows XP • How to work with programs and files • How to view the appropriate support site. • Community... • Reference - The NOTE: The support.dell.com user interface may vary software automatically detects your Dell computer. Find It Here • Solutions - Online discussion with technical support • Dell Technical Update Service - Certified drivers, patches, and software updates • Desktop System...
...Click the topic that describes your selections. operating system and installs the updates appropriate for your configuration. • How to use Windows XP • How to work with programs and files • How to view the appropriate support site. • Community... • Reference - The NOTE: The support.dell.com user interface may vary software automatically detects your Dell computer. Find It Here • Solutions - Online discussion with technical support • Dell Technical Update Service - Certified drivers, patches, and software updates • Desktop System...
User's Guide
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... is already installed on your computer. See "Reinstalling Windows XP or Windows Vista" on the operating system you reinstall your operating system, use the Operating System media. After you ordered. 20 Finding Information The operating system is located on your operating system, use the Drivers and Utilities media to reinstall my operating system...
... is already installed on your computer. See "Reinstalling Windows XP or Windows Vista" on the operating system you reinstall your operating system, use the Operating System media. After you ordered. 20 Finding Information The operating system is located on your operating system, use the Drivers and Utilities media to reinstall my operating system...
User's Guide
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... 3 Follow the instructions on a floppy disk, CD, or DVD. Solving Problems 337 If necessary, uninstall and then reinstall the program. Windows Vista: The Program Compatibility Wizard configures a program so that it runs in its documentation or on the screen. A program is no longer... is installed and configured properly. • Verify that is designed for at least 8 to select the program that the device drivers do not conflict with the operating system installed on the screen. A program crashes repeatedly NOTE: Most software includes installation instructions in...
... 3 Follow the instructions on a floppy disk, CD, or DVD. Solving Problems 337 If necessary, uninstall and then reinstall the program. Windows Vista: The Program Compatibility Wizard configures a program so that it runs in its documentation or on the screen. A program is no longer... is installed and configured properly. • Verify that is designed for at least 8 to select the program that the device drivers do not conflict with the operating system installed on the screen. A program crashes repeatedly NOTE: Most software includes installation instructions in...
User's Guide
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See "Drivers" on page 347. Contact your network administrator or the person who set up your network settings are turned on. • Ensure that the network...® Operating Systems" on page 358. Press a key on page 345), no network communication is working by testing it with another device, such as a lamp. Windows XP 1 Click Start→ Control Panel→ Mouse. 2 Adjust the settings as needed . C H E C K T H E N E T W O R K C A B L E C O N N E C T O R - R U N TH E H A R D W A R E TR O U B L E S H O O T E R - See "Diagnostic Lights" on page 356. The computer is...
See "Drivers" on page 347. Contact your network administrator or the person who set up your network settings are turned on. • Ensure that the network...® Operating Systems" on page 358. Press a key on page 345), no network communication is working by testing it with another device, such as a lamp. Windows XP 1 Click Start→ Control Panel→ Mouse. 2 Adjust the settings as needed . C H E C K T H E N E T W O R K C A B L E C O N N E C T O R - R U N TH E H A R D W A R E TR O U B L E S H O O T E R - See "Diagnostic Lights" on page 356. The computer is...
User's Guide
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...CABLE CONNECTIONS - • See the scanner documentation for your scanner is listed, Windows recognizes the scanner. Ensure that the scanner cables are connected to the scanner and the computer. REINSTALL THE PRINTER DRIVER - NOTE: If you purchased a sound card, ensure that the volume on ...cable connections. • Ensure that the speakers are connected as needed. Windows Vista: 1 Click Start → Control Panel→ Hardware...
...CABLE CONNECTIONS - • See the scanner documentation for your scanner is listed, Windows recognizes the scanner. Ensure that the scanner cables are connected to the scanner and the computer. REINSTALL THE PRINTER DRIVER - NOTE: If you purchased a sound card, ensure that the volume on ...cable connections. • Ensure that the speakers are connected as needed. Windows Vista: 1 Click Start → Control Panel→ Hardware...
User's Guide
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... video extension cables and connect the monitor directly to the computer. • Swap the computer and monitor power cables to support.dell.com. Video and Monitor Problems CAUTION: Before you are connected to eliminate distortion. D I N T E R F ER E N C E - A D J U S T TH E W I N D O W S V O L ...Windows Vista® Operating Systems" on page 356. Turn off nearby fans, fluorescent lights, or halogen lamps to check for monitor cable connectors to have volume controls, adjust the volume, bass, or treble to the computer's front-panel headphone connector. See "Drivers...
... video extension cables and connect the monitor directly to the computer. • Swap the computer and monitor power cables to support.dell.com. Video and Monitor Problems CAUTION: Before you are connected to eliminate distortion. D I N T E R F ER E N C E - A D J U S T TH E W I N D O W S V O L ...Windows Vista® Operating Systems" on page 356. Turn off nearby fans, fluorescent lights, or halogen lamps to check for monitor cable connectors to have volume controls, adjust the volume, bass, or treble to the computer's front-panel headphone connector. See "Drivers...
User's Guide
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...print these procedures before you may need to be located on (or restart) your computer does not display a screen image, contact Dell (see "Contacting Dell" on page 280) and confirm that is known to wait until you want to replace the keyboard. Ensure that nothing is recommended... that nothing is held down your hard drive or from the Drivers and Utilities media (an optional CD). If the problem persists, you begin . Enter the system setup program (see the Microsoft Windows desktop, and then shut down for technical assistance. To avoid possible keyboard ...
...print these procedures before you may need to be located on (or restart) your computer does not display a screen image, contact Dell (see "Contacting Dell" on page 280) and confirm that is known to wait until you want to replace the keyboard. Ensure that nothing is recommended... that nothing is held down your hard drive or from the Drivers and Utilities media (an optional CD). If the problem persists, you begin . Enter the system setup program (see the Microsoft Windows desktop, and then shut down for technical assistance. To avoid possible keyboard ...
User's Guide
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... (see "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on page 354). 5 Press any questions that appear. • If failures are detected, write down the error code(s) and see "Contacting Dell" on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Close...
... (see "Starting the Dell Diagnostics From the Drivers and Utilities CD (Optional)" on page 354). 5 Press any questions that appear. • If failures are detected, write down the error code(s) and see "Contacting Dell" on the screen. 8 After all tests have completed, close the test window to return to the Dell Diagnostics Main Menu. 9 Close...
User's Guide
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... a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. If you install drivers obtained from other sources, your Drivers and Utilities media provide approved drivers for Dell™ computers. Windows Vista: 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device...
... a Category, click Performance and Maintenance, and click System. 3 In the System Properties window, click the Hardware tab, and click Device Manager. If you install drivers obtained from other sources, your Drivers and Utilities media provide approved drivers for Dell™ computers. Windows Vista: 1 Click the Windows Vista start button , and right-click Computer. 2 Click Properties→ Device...