Service Manual
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Replacing the Optical Drive 21 6 Memory Module(s 23 Removing the Memory Module(s 23 Replacing the Memory Module(s 24 7 Keyboard 27 Removing the Keyboard 27 Replacing the Keyboard 29 8 Palm-Rest Assembly 31 Removing the Palm-Rest Assembly 31 Replacing the Palm-Rest Assembly 34 9 Hot-Key Board 37 Removing the Hot-Key Board 37 Replacing the Hot-Key Board 38 10 Power Button Board 41 Removing the Power Button Board 41 Replacing the Power Button Board 42 4 Contents
Replacing the Optical Drive 21 6 Memory Module(s 23 Removing the Memory Module(s 23 Replacing the Memory Module(s 24 7 Keyboard 27 Removing the Keyboard 27 Replacing the Keyboard 29 8 Palm-Rest Assembly 31 Removing the Palm-Rest Assembly 31 Replacing the Palm-Rest Assembly 34 9 Hot-Key Board 37 Removing the Hot-Key Board 37 Replacing the Hot-Key Board 38 10 Power Button Board 41 Removing the Power Button Board 41 Replacing the Power Button Board 42 4 Contents
Service Manual
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Removing the Display Brackets 62 Replacing the Display Brackets 63 14 Camera Module 65 Removing the Camera Module 65 Replacing the Camera Module 66 15 Hinge Cover 69 Removing the Hinge Cover 69 Replacing the Hinge Cover 71 16 VGA Connector Board 73 Removing the VGA Connector Board 73 Replacing the VGA Connector Board 74 17 System Board 77 Removing the System Board 77 Replacing the System Board 81 Entering the Service Tag in the BIOS 82 18 Speakers 83 Removing the Speakers 83 Replacing the Speakers 84 6 Contents
Removing the Display Brackets 62 Replacing the Display Brackets 63 14 Camera Module 65 Removing the Camera Module 65 Replacing the Camera Module 66 15 Hinge Cover 69 Removing the Hinge Cover 69 Replacing the Hinge Cover 71 16 VGA Connector Board 73 Removing the VGA Connector Board 73 Replacing the VGA Connector Board 74 17 System Board 77 Removing the System Board 77 Replacing the System Board 81 Entering the Service Tag in the BIOS 82 18 Speakers 83 Removing the Speakers 83 Replacing the Speakers 84 6 Contents
Service Manual
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19 Coin-Cell Battery 87 Removing the Coin-Cell Battery 87 Replacing the Coin-Cell Battery 88 20 Thermal Cooling Assembly 89 Removing the Thermal Cooling Assembly 89 Replacing the Thermal Cooling Assembly 90 21 Processor Module 91 Removing the Processor Module 91 Replacing the Processor Module 92 22 Hard-Drive Assembly 95 Removing the Hard-Drive Assembly 95 Replacing the Hard-Drive Assembly 97 23 I/O Board 99 Removing the I/O Board 99 Replacing the I/O Board 100 24 AC-Adapter Connector 101 Removing the AC-Adapter Connector 101 Contents 7
19 Coin-Cell Battery 87 Removing the Coin-Cell Battery 87 Replacing the Coin-Cell Battery 88 20 Thermal Cooling Assembly 89 Removing the Thermal Cooling Assembly 89 Replacing the Thermal Cooling Assembly 90 21 Processor Module 91 Removing the Processor Module 91 Replacing the Processor Module 92 22 Hard-Drive Assembly 95 Removing the Hard-Drive Assembly 95 Replacing the Hard-Drive Assembly 97 23 I/O Board 99 Removing the I/O Board 99 Replacing the I/O Board 100 24 AC-Adapter Connector 101 Removing the AC-Adapter Connector 101 Contents 7
Service Manual
Page 10
... oriented and aligned. Damage due to servicing that the work surface is not covered by your warranty. WARNING: Before working inside your computer, read the safety information that both connectors are disconnecting this type of cable, press in -1 media card reader. 5 Disconnect your computer and all attached devices from their electrical outlets. 6 Disconnect all attached devices. Hold a component such as a connector...
... oriented and aligned. Damage due to servicing that the work surface is not covered by your warranty. WARNING: Before working inside your computer, read the safety information that both connectors are disconnecting this type of cable, press in -1 media card reader. 5 Disconnect your computer and all attached devices from their electrical outlets. 6 Disconnect all attached devices. Hold a component such as a connector...
Service Manual
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1 2 3 1 captive screw 2 module cover 3 tabs (2) Replacing the Module Cover 1 Follow the instructions in "Before You Begin" on page 9. 2 Align the tabs on the module cover with the slots on the computer base and gently snap the cover in damage to the computer base. 4 Replace the battery (see "Replacing the Battery" on the computer, replace all screws and ensure that secures the module cover to the computer. 18 Module Cover CAUTION: Before turning on page 16). Failure to do so may result in place. 3 Tighten the captive screw that no stray screws remain inside the computer.
1 2 3 1 captive screw 2 module cover 3 tabs (2) Replacing the Module Cover 1 Follow the instructions in "Before You Begin" on page 9. 2 Align the tabs on the module cover with the slots on the computer base and gently snap the cover in damage to the computer base. 4 Replace the battery (see "Replacing the Battery" on the computer, replace all screws and ensure that secures the module cover to the computer. 18 Module Cover CAUTION: Before turning on page 16). Failure to do so may result in place. 3 Tighten the captive screw that no stray screws remain inside the computer.
Service Manual
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... a certified service technician should perform repairs on the type of memory supported by installing memory modules on each end of the computer. See "Specifications" in "Before You Begin" on page 9. 2 Remove the battery (see "Removing the Battery" on page 15). 3 Remove the module cover (see "Removing the Module Cover" on page 15) before working inside the computer. Removing the Memory Module(s) 1 Follow the instructions in your Setup Guide for information on your computer. NOTE: Memory modules purchased from...
... a certified service technician should perform repairs on the type of memory supported by installing memory modules on each end of the computer. See "Specifications" in "Before You Begin" on page 9. 2 Remove the battery (see "Removing the Battery" on page 15). 3 Remove the module cover (see "Removing the Module Cover" on page 15) before working inside the computer. Removing the Memory Module(s) 1 Follow the instructions in your Setup Guide for information on your computer. NOTE: Memory modules purchased from...
Service Manual
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NOTE: If the memory module is not installed properly, the computer may not boot. 24 Memory 1 3 2 1 memory-module connector 2 securing clips (2) 3 memory module Replacing the Memory Module(s) CAUTION: If you need to install memory modules in two connectors, install a memory module in the memory-module connector. 3 Slide the memory module firmly into the slot at a 45-degree angle, and press the memory module down until it . If you install a memory module in the connector labeled "DIMM B." 1 Follow the instructions in "Before...
NOTE: If the memory module is not installed properly, the computer may not boot. 24 Memory 1 3 2 1 memory-module connector 2 securing clips (2) 3 memory module Replacing the Memory Module(s) CAUTION: If you need to install memory modules in two connectors, install a memory module in the memory-module connector. 3 Slide the memory module firmly into the slot at a 45-degree angle, and press the memory module down until it . If you install a memory module in the connector labeled "DIMM B." 1 Follow the instructions in "Before...
Service Manual
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... 9. 2 Replace the power button board (see "Replacing the Power Button Board" on page 42). 3 Replace the hot-key board (see "Replacing the Hot-Key Board" on page 38). 4 Align the tabs on the palm-rest assembly with the slots on the computer base and gently snap the palm-rest assembly in "Replacing the Optical Drive" on page 21. 10 Replace the module cover (see "Replacing the Module Cover" on page 18). 11 Replace the battery (see "Replacing the Battery...
... 9. 2 Replace the power button board (see "Replacing the Power Button Board" on page 42). 3 Replace the hot-key board (see "Replacing the Hot-Key Board" on page 38). 4 Align the tabs on the palm-rest assembly with the slots on the computer base and gently snap the palm-rest assembly in "Replacing the Optical Drive" on page 21. 10 Replace the module cover (see "Replacing the Module Cover" on page 18). 11 Replace the battery (see "Replacing the Battery...
Service Manual
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... instructions in "Replacing the Optical Drive" on page 21. 8 Replace the module cover (see "Replacing the Module Cover" on page 18). 9 Replace the battery (see "Replacing the Battery" on the palm- rest assembly and replace the screw. 3 Route the hot-key board cable through the slot on the palm-rest assembly. 4 Turn the palm-rest assembly over. 5 Replace the palm-rest assembly (see "Replacing the Palm-Rest Assembly" on page 35). 6 Replace the keyboard...
... instructions in "Replacing the Optical Drive" on page 21. 8 Replace the module cover (see "Replacing the Module Cover" on page 18). 9 Replace the battery (see "Replacing the Battery" on the palm- rest assembly and replace the screw. 3 Route the hot-key board cable through the slot on the palm-rest assembly. 4 Turn the palm-rest assembly over. 5 Replace the palm-rest assembly (see "Replacing the Palm-Rest Assembly" on page 35). 6 Replace the keyboard...
Service Manual
Page 48
... Replace the module cover (see "Replacing the Module Cover" on page 18). 11 Replace the battery (see "Replacing the Keyboard" on page 29). 9 Follow the instructions from a source other end of the Mini-Card down into the slot on page 16). NOTE: If you must install the appropriate drivers and utilities. 48 Wireless Mini-Card(s) Connectors on the Mini-Card WLAN (2 antenna cables) Main WLAN (white triangle) Auxiliary WLAN (black triangle...
... Replace the module cover (see "Replacing the Module Cover" on page 18). 11 Replace the battery (see "Replacing the Keyboard" on page 29). 9 Follow the instructions from a source other end of the Mini-Card down into the slot on page 16). NOTE: If you must install the appropriate drivers and utilities. 48 Wireless Mini-Card(s) Connectors on the Mini-Card WLAN (2 antenna cables) Main WLAN (white triangle) Auxiliary WLAN (black triangle...
Service Manual
Page 82
... as soon as you have replaced the system board, enter the computer Service Tag in the BIOS of the replacement system board. 22 Enter the service tag (see the Dell logo to enter the system setup program. 4 Navigate to do so may result in -1 media card reader. Entering the Service Tag in the BIOS 1 Ensure that the AC adapter is installed properly. 2 Turn on the computer, replace all screws and ensure that...
... as soon as you have replaced the system board, enter the computer Service Tag in the BIOS of the replacement system board. 22 Enter the service tag (see the Dell logo to enter the system setup program. 4 Navigate to do so may result in -1 media card reader. Entering the Service Tag in the BIOS 1 Ensure that the AC adapter is installed properly. 2 Turn on the computer, replace all screws and ensure that...
Service Manual
Page 97
... the system board. 7 Replace the screw that secure the hard-drive bracket to the hard drive. 5 Place the hard-drive assembly on the system board. 6 Slide the hard-drive assembly to connect it to the connector on page 9. 2 Remove the new hard drive from its packaging. 3 2 1 1 screws (4) 3 hard drive 2 hard-drive bracket Replacing the Hard-Drive Assembly 1 Follow the instructions in the hard-drive bracket. 4 Replace the four screws that secures the hard-drive assembly to the system board. Hard-Drive Assembly...
... the system board. 7 Replace the screw that secure the hard-drive bracket to the hard drive. 5 Place the hard-drive assembly on the system board. 6 Slide the hard-drive assembly to connect it to the connector on page 9. 2 Remove the new hard drive from its packaging. 3 2 1 1 screws (4) 3 hard drive 2 hard-drive bracket Replacing the Hard-Drive Assembly 1 Follow the instructions in the hard-drive bracket. 4 Replace the four screws that secures the hard-drive assembly to the system board. Hard-Drive Assembly...
Setup Guide
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... Adapter 6 Connect the Network Cable (Optional 7 Press the Power Button 8 Set Up the Operating System 9 Create System Recovery Media (Recommended 10 Enable or Disable Wireless (Optional 12 Connect to the Internet (Optional 14 Using Your Inspiron Laptop 16 Right View Features 16 Left View Features 18 Back View Features 22 Front View Features 24 Status Lights and Indicators 26 Disabling Battery Charging 27 Computer Base and Keyboard Features 28 Touch Pad Gestures 32 Multimedia Control Keys 34 Using the Optical Drive 36 Display Features 38 Removing...
... Adapter 6 Connect the Network Cable (Optional 7 Press the Power Button 8 Set Up the Operating System 9 Create System Recovery Media (Recommended 10 Enable or Disable Wireless (Optional 12 Connect to the Internet (Optional 14 Using Your Inspiron Laptop 16 Right View Features 16 Left View Features 18 Back View Features 22 Front View Features 24 Status Lights and Indicators 26 Disabling Battery Charging 27 Computer Base and Keyboard Features 28 Touch Pad Gestures 32 Multimedia Control Keys 34 Using the Optical Drive 36 Display Features 38 Removing...
Setup Guide
Page 6
Contents Power Problems 51 Memory Problems 53 Lockups and Software Problems 53 Using Support Tools 56 Dell Support Center 56 My Dell Downloads 57 Hardware Troubleshooter 58 Dell Diagnostics 58 Restoring Your Operating System 60 System Restore 61 Dell DataSafe Local Backup 62 System Recovery Media 65 Dell Factory Image Restore 66 Getting Help 68 Technical Support and Customer Service 69 DellConnect 69 Online Services 70 Automated Order-Status Service 71 Product Information 71 Returning Items for Repair Under Warranty or...
Contents Power Problems 51 Memory Problems 53 Lockups and Software Problems 53 Using Support Tools 56 Dell Support Center 56 My Dell Downloads 57 Hardware Troubleshooter 58 Dell Diagnostics 58 Restoring Your Operating System 60 System Restore 61 Dell DataSafe Local Backup 62 System Recovery Media 65 Dell Factory Image Restore 66 Getting Help 68 Technical Support and Customer Service 69 DellConnect 69 Online Services 70 Automated Order-Status Service 71 Product Information 71 Returning Items for Repair Under Warranty or...
Setup Guide
Page 12
... not support rewritable discs. 10 You will require the following to the hardware, software, drivers, or other system settings have left the computer in when you set up Microsoft Windows. You can be used to restore your computer to the operating state it was in an undesirable operating state. The system recovery media can use the system recovery media if changes to create the system recovery media: • Dell DataSafe Local Backup • USB key...
... not support rewritable discs. 10 You will require the following to the hardware, software, drivers, or other system settings have left the computer in when you set up Microsoft Windows. You can be used to restore your computer to the operating state it was in an undesirable operating state. The system recovery media can use the system recovery media if changes to create the system recovery media: • Dell DataSafe Local Backup • USB key...
Setup Guide
Page 52
... troubleshooting information for your problem using the following guidelines, see "Using Support Tools" on page 56 or "Contacting Dell" on page 76) for advanced service instructions. Chipset error RAM read/write failure Real Time Clock failure Video card or chip failure Processor failure Display failure If you installed or replaced the memory module, ensure that the memory module is seated properly. See the Service Manual at support.dell.com. NOTE: To replace parts, see "Contacting Dell...
... troubleshooting information for your problem using the following guidelines, see "Using Support Tools" on page 56 or "Contacting Dell" on page 76) for advanced service instructions. Chipset error RAM read/write failure Real Time Clock failure Video card or chip failure Processor failure Display failure If you installed or replaced the memory module, ensure that the memory module is seated properly. See the Service Manual at support.dell.com. NOTE: To replace parts, see "Contacting Dell...
Setup Guide
Page 54
... - The computer is in standby mode or the display may not be responding. • Press a key on the keyboard, move the connected mouse or a finger on the touch pad, or press the power button to resume normal operation. • If the display is on. • If the problem persists, contact Dell (see "Contacting Dell" on page 76). If the power light is solid white and the computer...
... - The computer is in standby mode or the display may not be responding. • Press a key on the keyboard, move the connected mouse or a finger on the touch pad, or press the power button to resume normal operation. • If the display is on. • If the problem persists, contact Dell (see "Contacting Dell" on page 76). If the power light is solid white and the computer...
Setup Guide
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... start up - Ensure that resolves the problem. • See the software documentation for minimum memory requirements. If a program stops responding - Press simultaneously. 2. If you are not using to the electrical outlet. Click Applications. 3. If necessary, install additional memory (see the Service Manual at support.dell.com/manuals). • Reseat the memory module(s) into the connector(s) (see the Service Manual at support.dell.com/manuals). • If the problem persists, contact Dell...
... start up - Ensure that resolves the problem. • See the software documentation for minimum memory requirements. If a program stops responding - Press simultaneously. 2. If you are not using to the electrical outlet. Click Applications. 3. If necessary, install additional memory (see the Service Manual at support.dell.com/manuals). • Reseat the memory module(s) into the connector(s) (see the Service Manual at support.dell.com/manuals). • If the problem persists, contact Dell...
Setup Guide
Page 82
.../3420M/ A8-3500M/3520M Memory module connector Memory module capacities Minimum memory Maximum memory two user-accessible SODIMM connectors 1 GB, 2 GB, and 4 GB 2 GB 8 GB 80 To launch the Dell Support Center, click Start → All Programs→ Dell→ Dell Support Center→ Launch Dell Support Center. For more information regarding the configuration of your computer. NOTE: Offerings may need when setting up, updating drivers for, and upgrading your computer, see...
.../3420M/ A8-3500M/3520M Memory module connector Memory module capacities Minimum memory Maximum memory two user-accessible SODIMM connectors 1 GB, 2 GB, and 4 GB 2 GB 8 GB 80 To launch the Dell Support Center, click Start → All Programs→ Dell→ Dell Support Center→ Launch Dell Support Center. For more information regarding the configuration of your computer. NOTE: Offerings may need when setting up, updating drivers for, and upgrading your computer, see...
Setup Guide
Page 92
Index P power indicator light 25 power problems, solving 51 power strips, using 6 problems, solving 50 products information and purchasing 71 R resources, finding more 78 restoring factory image 66 S Service Tag locating 74 setup, before you begin 5 shipping products for return or repair 72 software features 46 90 software problems 53 solving problems 50 specifications 80 support e-mail addresses 70 support sites worldwide 70 System Recovery Media 65 system reinstall options 60 System Restore 61 T Touch Pad Gestures 32 U Using the Emergency Eject Hole 36 V ventilation, ensuring 5
Index P power indicator light 25 power problems, solving 51 power strips, using 6 problems, solving 50 products information and purchasing 71 R resources, finding more 78 restoring factory image 66 S Service Tag locating 74 setup, before you begin 5 shipping products for return or repair 72 software features 46 90 software problems 53 solving problems 50 specifications 80 support e-mail addresses 70 support sites worldwide 70 System Recovery Media 65 system reinstall options 60 System Restore 61 T Touch Pad Gestures 32 U Using the Emergency Eject Hole 36 V ventilation, ensuring 5