Owner's Manual
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...States and/or other than its own. Dell Inc. Model PP26L June 2007 P/N WM391 Rev. Reproduction in this document is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Wi-Fi Catcher, and Dell MediaDirect are registered trademarks of your computer.... Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you how to avoid the problem. All rights reserved. NOTICE: A...
...States and/or other than its own. Dell Inc. Model PP26L June 2007 P/N WM391 Rev. Reproduction in this document is strictly forbidden. Trademarks used in this text: Dell, the DELL logo, Inspiron, Wi-Fi Catcher, and Dell MediaDirect are registered trademarks of your computer.... Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you how to avoid the problem. All rights reserved. NOTICE: A...
Owner's Manual
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11 Troubleshooting 93 Dell Technical Update Service 93 Dell Diagnostics 93 Dell Support Utility 97 Drive Problems 98 Optical drive problems 99 Hard drive problems 100 E-Mail, Modem, and Internet Problems 100 Error Messages 102 ExpressCard Problems 107 IEEE 1394 Device Problems 107 Keyboard Problems 108 External Keyboard problems 108 Unexpected characters 109 Lockups and Software Problems 109 The computer does not start...
11 Troubleshooting 93 Dell Technical Update Service 93 Dell Diagnostics 93 Dell Support Utility 97 Drive Problems 98 Optical drive problems 99 Hard drive problems 100 E-Mail, Modem, and Internet Problems 100 Error Messages 102 ExpressCard Problems 107 IEEE 1394 Device Problems 107 Keyboard Problems 108 External Keyboard problems 108 Unexpected characters 109 Lockups and Software Problems 109 The computer does not start...
Owner's Manual
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...No sound from integrated speakers 117 No sound from external speakers 117 No sound from headphones 118 Remote Control Problems 118 Touch Pad or Mouse Problems 118 Video and Display Problems 119 If the display is blank 119 If the display is difficult to read 120 If only part of...display is readable 120 Drivers 121 What Is a Driver 121 Identifying Drivers 121 Reinstalling Drivers and Utilities 122 Troubleshooting Software and Hardware Problems 124 Restoring Your Operating System 124 Using Microsoft Windows System Restore . . . . 124 Using the Operating System Media 125 Contents 9
...No sound from integrated speakers 117 No sound from external speakers 117 No sound from headphones 118 Remote Control Problems 118 Touch Pad or Mouse Problems 118 Video and Display Problems 119 If the display is blank 119 If the display is difficult to read 120 If only part of...display is readable 120 Drivers 121 What Is a Driver 121 Identifying Drivers 121 Reinstalling Drivers and Utilities 122 Troubleshooting Software and Hardware Problems 124 Restoring Your Operating System 124 Using Microsoft Windows System Restore . . . . 124 Using the Operating System Media 125 Contents 9
Owner's Manual
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... Removing the FCM 152 Replacing the FCM 153 Coin-Cell Battery 154 Removing the Coin-Cell Battery 154 Replacing the Coin-Cell Battery 155 13 Dell™ QuickSet Features 157 14 Traveling With Your Computer 159 Identifying Your Computer 159 Packing the Computer 159 Travel Tips 160 Traveling by Air 160... Getting Help 161 Obtaining Assistance 161 Technical Support and Customer Service . . . . . 162 DellConnect 162 Online Services 162 AutoTech Service 163 Automated Order-Status Service 163 Problems With Your Order 163 Contents 11
... Removing the FCM 152 Replacing the FCM 153 Coin-Cell Battery 154 Removing the Coin-Cell Battery 154 Replacing the Coin-Cell Battery 155 13 Dell™ QuickSet Features 157 14 Traveling With Your Computer 159 Identifying Your Computer 159 Packing the Computer 159 Travel Tips 160 Traveling by Air 160... Getting Help 161 Obtaining Assistance 161 Technical Support and Customer Service . . . . . 162 DellConnect 162 Online Services 162 AutoTech Service 163 Automated Order-Status Service 163 Problems With Your Order 163 Contents 11
Owner's Manual
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...click Help and Support. 2 In Search Help, type a word or phrase that describes your problem, and then press or click the magnifying glass. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. • Information on page 157. 18 Finding ...Information Find It Here • Software upgrades and troubleshooting Dell Support Utility hints - Frequently asked questions, hot topics, and...
...click Help and Support. 2 In Search Help, type a word or phrase that describes your problem, and then press or click the magnifying glass. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen. • Information on page 157. 18 Finding ...Information Find It Here • Software upgrades and troubleshooting Dell Support Utility hints - Frequently asked questions, hot topics, and...
Owner's Manual
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... Your Computer 21 Hardware screen, you made when purchasing your computer, your computer has one of video controller installed in your computer information and diagnose problems. 3 Under My Computer Information, select Hardware. To determine your computer's video controller configuration: 1 Click Start , and then click Help and Support. 2 Under Pick a Task, click...
... Your Computer 21 Hardware screen, you made when purchasing your computer, your computer has one of video controller installed in your computer information and diagnose problems. 3 Under My Computer Information, select Hardware. To determine your computer's video controller configuration: 1 Click Start , and then click Help and Support. 2 Under Pick a Task, click...
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...: When you attach a commercially available antitheft device to the computer (see "Security Cable Lock" on page 91). Fan noise is normal and does not indicate a problem with electrical outlets worldwide. About Your Computer 27 The AC adapter converts AC power to the computer. The computer turns the fan on or off...
...: When you attach a commercially available antitheft device to the computer (see "Security Cable Lock" on page 91). Fan noise is normal and does not indicate a problem with electrical outlets worldwide. About Your Computer 27 The AC adapter converts AC power to the computer. The computer turns the fan on or off...
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.... 2 Click Start , and then click Control Panel. 3 Under Network and Internet, click Connect to the Internet. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on your ISP to connect: • Choose Broadband if you will use a DSL modem, cable TV modem, or satellite modem. •...
.... 2 Click Start , and then click Control Panel. 3 Under Network and Internet, click Connect to the Internet. If you are having problems connecting to the Internet, see "E-Mail, Modem, and Internet Problems" on your ISP to connect: • Choose Broadband if you will use a DSL modem, cable TV modem, or satellite modem. •...
Owner's Manual
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...and then returns you connect the computer to an electrical outlet or install a battery while the computer is longer with a battery, see "Power Problems" on . Charging the Battery NOTE: Charge time is connected to conserve power. If the battery is too hot to continue charging the battery.... the battery from being used in your computer or being in a hot environment, the battery may lose data. For more information about resolving problems with the computer turned on page 114. Using a Battery 49 The battery is hot from overcharging. To exit Sleep state, press the power...
...and then returns you connect the computer to an electrical outlet or install a battery while the computer is longer with a battery, see "Power Problems" on . Charging the Battery NOTE: Charge time is connected to conserve power. If the battery is too hot to continue charging the battery.... the battery from being used in your computer or being in a hot environment, the battery may lose data. For more information about resolving problems with the computer turned on page 114. Using a Battery 49 The battery is hot from overcharging. To exit Sleep state, press the power...
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Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring ...
Under Pick a Task, click Use Tools to view your computer information and diagnose problems. Then, under My Computer Information, select Hardware. 5 In the display devices section, select the appropriate option for using either a single display or multiple displays, ensuring ...
Owner's Manual
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... components. • An activated Mobile Broadband ExpressCard or activated Subscriber Identity Module (SIM) for your service provider • The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the... the utility is listed under Modems. Setting Up and Using Networks 87 Checking Your Dell Mobile Broadband Card Depending on what you selected when you purchased your computer information and diagnose problems. 2 Under Tools, click My Computer Information→ Find information about the hardware installed...
... components. • An activated Mobile Broadband ExpressCard or activated Subscriber Identity Module (SIM) for your service provider • The Dell Mobile Broadband Card Utility (already installed on your computer if you purchased the card when you purchased your computer, or on the... the utility is listed under Modems. Setting Up and Using Networks 87 Checking Your Dell Mobile Broadband Card Depending on what you selected when you purchased your computer information and diagnose problems. 2 Under Tools, click My Computer Information→ Find information about the hardware installed...
Owner's Manual
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... begin any of software and hardware updates for the Dell Technical Update service, go to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on your Drivers and Utilities media (see "Contacting Dell" on Dell computers. NOTE: The Dell Diagnostics only operate on page 166). Troubleshooting 93...
... begin any of software and hardware updates for the Dell Technical Update service, go to Use the Dell Diagnostics If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" on your Drivers and Utilities media (see "Contacting Dell" on Dell computers. NOTE: The Dell Diagnostics only operate on page 166). Troubleshooting 93...
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... Main Menu window to highlight CD/DVD/CD-RW, and then press . NOTE: It is held down -arrow keys to exit the Dell Diagnostics and restart the computer. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics ...Troubleshooting 95 NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the keyboard is recommended that appears, and then press . 6 Type 1 to start...
... Main Menu window to highlight CD/DVD/CD-RW, and then press . NOTE: It is held down -arrow keys to exit the Dell Diagnostics and restart the computer. Option Test Memory Test System Exit Function Run the stand-alone memory test Run System Diagnostics Exit the Diagnostics ...Troubleshooting 95 NOTE: Write down any error codes and problem descriptions exactly as they appear and follow the instructions on the keyboard is recommended that appears, and then press . 6 Type 1 to start...
Owner's Manual
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...ready. After you have your part. Write down the error code and problem description exactly as it appears and follow the instructions on page 166). If you cannot resolve the problem, contact Dell (see "Contacting Dell" on the screen. NOTE: The Service Tag for your input to ...recommended that you are having. Tests a specific device in the computer. For any problem encountered during a test, a message appears with an error code and a description of system devices. When contacting Dell support, have selected the Test System option from the Custom Test or Symptom Tree ...
...ready. After you have your part. Write down the error code and problem description exactly as it appears and follow the instructions on page 166). If you cannot resolve the problem, contact Dell (see "Contacting Dell" on the screen. NOTE: The Service Tag for your input to ...recommended that you are having. Tests a specific device in the computer. For any problem encountered during a test, a message appears with an error code and a description of system devices. When contacting Dell support, have selected the Test System option from the Custom Test or Symptom Tree ...
Owner's Manual
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... Tab Results Errors Help Configuration Parameters Function Displays the results of the screen. Displays error conditions encountered, error codes, and the problem description. Displays your computing environment • View the Dell Support Utility settings • Access the help file for the selected device. This utility provides self-support information, software updates, and...
... Tab Results Errors Help Configuration Parameters Function Displays the results of the screen. Displays error conditions encountered, error codes, and the problem description. Displays your computing environment • View the Dell Support Utility settings • Access the help file for the selected device. This utility provides self-support information, software updates, and...
Owner's Manual
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...software to eliminate the possibility that the Show icon on page 165 as you begin any of the Dell Support window. Ensure that the original media is checked. Drive Problems CAUTION: Before you complete these checks. Viruses can sometimes prevent Windows from the Start menu, go... to support.dell.com and download the software. C LEAN THE DRIVE OR DISK - For more information about the Dell Support Utility, click the question mark ...
...software to eliminate the possibility that the Show icon on page 165 as you begin any of the Dell Support window. Ensure that the original media is checked. Drive Problems CAUTION: Before you complete these checks. Viruses can sometimes prevent Windows from the Start menu, go... to support.dell.com and download the software. C LEAN THE DRIVE OR DISK - For more information about the Dell Support Utility, click the question mark ...
Owner's Manual
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... a CD-RW or DVD+/-RW drive C LOSE OTHER PROGRAMS - If the stream is inserted properly. Troubleshooting 99 Problems writing to the drive. See the help files for information on Sleep state. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in...
... a CD-RW or DVD+/-RW drive C LOSE OTHER PROGRAMS - If the stream is inserted properly. Troubleshooting 99 Problems writing to the drive. See the help files for information on Sleep state. Optical drive problems NOTE: High-speed optical drive vibration is normal and may cause noise, which does not indicate a defect in...
Owner's Manual
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... → Computer. 2 Right-click Local Disk (C:). 3 Click Properties→ Tools→ Check Now. NOTE: Connect the modem to a digital telephone network. E-Mail, Modem, and Internet Problems CAUTION: Before you insert the telephone line connector into the modem. 100 Troubleshooting C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S... of bad sectors, and then click Start. If you cannot open your administrator to continue the desired action. 4 Click to remove the checkmark. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N...
... → Computer. 2 Right-click Local Disk (C:). 3 Click Properties→ Tools→ Check Now. NOTE: Connect the modem to a digital telephone network. E-Mail, Modem, and Internet Problems CAUTION: Before you insert the telephone line connector into the modem. 100 Troubleshooting C H E C K T H E M I C R O S O F T O U T L O O K ® E X P R E S... of bad sectors, and then click Start. If you cannot open your administrator to continue the desired action. 4 Click to remove the checkmark. Hard drive problems A L L O W T H E C O M P U T E R T O C O O L B E F O R E T U R N I N...
Owner's Manual
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Follow the instructions on certain computers). If all commands receive responses, the modem is not available on the screen to identify and resolve modem problems (Modem Helper is operating properly. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start , and then click Control Panel....infected with Windows. Ensure that the modem is 3 m (10 ft) or more information, go to support.dell.com and search for a dial tone. • If you are having problems connecting to the Internet, your modem. 6 Click Properties, click the Diagnostics tab, and then click Query ...
Follow the instructions on certain computers). If all commands receive responses, the modem is not available on the screen to identify and resolve modem problems (Modem Helper is operating properly. VERIFY THAT THE MODEM IS COMMUNICATING WITH WINDOWS 1 Click the Start , and then click Control Panel....infected with Windows. Ensure that the modem is 3 m (10 ft) or more information, go to support.dell.com and search for a dial tone. • If you are having problems connecting to the Internet, your modem. 6 Click Properties, click the Diagnostics tab, and then click Query ...
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... the Product Information Guide. Restart the computer. The primary cache internal to commands from the computer (see "Drive Problems" on page 139). DISK C : FAILED I N I T I A L I Z A T I Z E H A S C H A N G E D - E X T E N D E D M E M O R Y S I O N - Enable the Pointing Device option in the Dell Diagnostics (see "ExpressCards" on page 93). BA D C O M M A N D OR F I ...card (see "Dell Diagnostics" on page 75). For an external mouse, check the cable connection. If the problem persists, contact Dell (see "Contacting Dell" on page 166). Contact Dell (see "Contacting Dell" on page...
... the Product Information Guide. Restart the computer. The primary cache internal to commands from the computer (see "Drive Problems" on page 139). DISK C : FAILED I N I T I A L I Z A T I Z E H A S C H A N G E D - E X T E N D E D M E M O R Y S I O N - Enable the Pointing Device option in the Dell Diagnostics (see "ExpressCards" on page 93). BA D C O M M A N D OR F I ...card (see "Dell Diagnostics" on page 75). For an external mouse, check the cable connection. If the problem persists, contact Dell (see "Contacting Dell" on page 166). Contact Dell (see "Contacting Dell" on page...