Owner's Manual
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... RAID Level 1 Configuration 29 Configuring Your Hard Drives for RAID 30 Using the Nvidia MediaShield ROM Utility 30 Using Nvidia MediaShield 31 2 Solving Problems 33 Troubleshooting Tips 33 Battery Problems 33 Drive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E-Mail, Modem, and Internet Problems 35 Error...
... RAID Level 1 Configuration 29 Configuring Your Hard Drives for RAID 30 Using the Nvidia MediaShield ROM Utility 30 Using Nvidia MediaShield 31 2 Solving Problems 33 Troubleshooting Tips 33 Battery Problems 33 Drive Problems 34 CD and DVD drive problems 34 Hard drive problems 35 E-Mail, Modem, and Internet Problems 35 Error...
Owner's Manual
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... and Monitor Problems 47 If the screen is blank 47 If the screen is difficult to read 48 3 Troubleshooting Tools 49 Diagnostic Lights 49 Dell Diagnostics 52 Dell Diagnostics Main Menu 52 Drivers 53 What Is a Driver 53 Identifying Drivers 53 Reinstalling Drivers 54 Resolving Software ...and Hardware Incompatibilities 55 Restoring Your Operating System 55 Using Microsoft Windows XP System Restore 56 Using Dell PC Restore 57 Using the Operating System CD 59 4 Removing and Installing Parts 61 Before You Begin 61 Recommended Tools 61 ...
... and Monitor Problems 47 If the screen is blank 47 If the screen is difficult to read 48 3 Troubleshooting Tools 49 Diagnostic Lights 49 Dell Diagnostics 52 Dell Diagnostics Main Menu 52 Drivers 53 What Is a Driver 53 Identifying Drivers 53 Reinstalling Drivers 54 Resolving Software ...and Hardware Incompatibilities 55 Restoring Your Operating System 55 Using Microsoft Windows XP System Restore 56 Using Dell PC Restore 57 Using the Operating System CD 59 4 Removing and Installing Parts 61 Before You Begin 61 Recommended Tools 61 ...
Owner's Manual
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... • Downloads - Certified drivers, patches, and software updates • Desktop System Software (DSS)- DSS provides critical updates for Dell™ 3.5-inch USB floppy drives, optical drives, and USB devices. Troubleshooting hints and tips, articles Dell Support Website - Computer documentation, details on the screen. 10 Finding Information Contact information, service call status and support...
... • Downloads - Certified drivers, patches, and software updates • Desktop System Software (DSS)- DSS provides critical updates for Dell™ 3.5-inch USB floppy drives, optical drives, and USB devices. Troubleshooting hints and tips, articles Dell Support Website - Computer documentation, details on the screen. 10 Finding Information Contact information, service call status and support...
Owner's Manual
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... you connect occasionally, such as printers and keyboards. For adequate cooling, do not use the back USB connectors for more information. NOTICE: Ensure that you troubleshoot a computer problem based on page 22. Use the lights to attach headphones and most kinds of this button indicates power state. For information on using...
... you connect occasionally, such as printers and keyboards. For adequate cooling, do not use the back USB connectors for more information. NOTICE: Ensure that you troubleshoot a computer problem based on page 22. Use the lights to attach headphones and most kinds of this button indicates power state. For information on using...
Owner's Manual
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...new battery exploding if it is properly connected. • If an error message appears on page 122). Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures ...and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see "Replacing the ...
...new battery exploding if it is properly connected. • If an error message appears on page 122). Solving Problems Troubleshooting Tips Follow these tips when you troubleshoot your computer: • If you added or removed a part before the problem started, review the installation procedures ...and ensure that the part is correctly installed. • If a peripheral device does not work properly, contact Dell (see "Replacing the ...
Owner's Manual
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.... 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that your computer. • Ensure that the device drivers do not conflict...
.... 2 In the welcome screen, click Next. 3 Follow the instructions on the screen. Other software problems CHECK THE SOFTWARE DOCUMENTATION OR CONTACT THE SOFTWARE MANUFACTURER FOR TROUBLESHOOTING INFORMATION - • Ensure that the program is installed and configured properly. • Verify that your computer. • Ensure that the device drivers do not conflict...
Owner's Manual
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... the 12-volt power connector (12V) is securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. E L I M I N A T E I N G A M B E R - Some possible causes of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you begin any of...
... the 12-volt power connector (12V) is securely connected to the same electrical outlet Printer Problems CAUTION: Before you need technical assistance for setup and troubleshooting information. E L I M I N A T E I N G A M B E R - Some possible causes of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: If you begin any of...
Owner's Manual
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... - 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R - RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS - • See the scanner documentation for cable connection information. • Ensure that...
... - 1 Click the Start button, click Control Panel, and then click Printers and Other Hardware. 2 Click Scanners and Cameras. See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R - RESTART THE COMPUTER AND TRY THE SCANNER AGAIN CHECK THE CABLE CONNECTIONS - • See the scanner documentation for cable connection information. • Ensure that...
Owner's Manual
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... is installed, check that the monitor is normal for monitor cable connectors to the card, rather than the video connector on the setup diagram for troubleshooting procedures. If the power light is off, firmly press the button to ensure that the monitor cable is working by testing it with another device...
... is installed, check that the monitor is normal for monitor cable connectors to the card, rather than the video connector on the setup diagram for troubleshooting procedures. If the power light is off, firmly press the button to ensure that the monitor cable is working by testing it with another device...
Owner's Manual
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.... If the computer starts normally, reinstall an additional module. To help you troubleshoot a problem, your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 68), and then restart the computer. When the computer starts ...reinstall one module (see "Front View of the same type into a working memory of the Computer" on page 122). Troubleshooting Tools 49 Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any of the lights identify the problem. If the computer malfunctions, the color...
.... If the computer starts normally, reinstall an additional module. To help you troubleshoot a problem, your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 68), and then restart the computer. When the computer starts ...reinstall one module (see "Front View of the same type into a working memory of the Computer" on page 122). Troubleshooting Tools 49 Troubleshooting Tools Diagnostic Lights CAUTION: Before you begin any of the lights identify the problem. If the computer malfunctions, the color...
Owner's Manual
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... memory of the same type into your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 122). • Ensure that no special memory module/memory connector placement requirements exist (see "Memory Installation Guidelines" on ...know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see "Installing Memory" on page 122). 50 Troubleshooting Tools No memory modules are compatible with your computer (see "Memory Installation Guidelines" on page 66). •...
... memory of the same type into your computer (see "Installing Memory" on page 68). • If the problem persists, contact Dell (see "Contacting Dell" on page 122). • Ensure that no special memory module/memory connector placement requirements exist (see "Memory Installation Guidelines" on ...know works and restart the computer. • If the problem persists or the computer has integrated graphics, contact Dell (see "Installing Memory" on page 122). 50 Troubleshooting Tools No memory modules are compatible with your computer (see "Memory Installation Guidelines" on page 66). •...
Owner's Manual
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... are properly connected to the system board from the hard drive, CD drive, and DVD drive (see "Contacting Dell" on page 122). After POST is functioning properly. • If the problem persists, contact Dell (see "Drives" on page 85). • If there is an error message on your screen identifying a problem with... drive), check the device to ensure that it is complete, all four diagnostic lights turn green briefly before turning off to indicate normal operating condition. Troubleshooting Tools 51
... are properly connected to the system board from the hard drive, CD drive, and DVD drive (see "Contacting Dell" on page 122). After POST is functioning properly. • If the problem persists, contact Dell (see "Drives" on page 85). • If there is an error message on your screen identifying a problem with... drive), check the device to ensure that it is complete, all four diagnostic lights turn green briefly before turning off to indicate normal operating condition. Troubleshooting Tools 51
Owner's Manual
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... common symptoms encountered and allows you to answer questions periodically. If you to select a test based on your computer. 2 When the DELL™ logo appears, press immediately. Then shut down the error code and problem description and follow the safety instructions in "Solving Problems... the possibility of each test screen. This test typically takes an hour or more and requires you contact Dell, technical support will ask for your Service Tag. 52 Troubleshooting Tools Write down your computer, perform the checks in the Product Information Guide. Tests a specific device. ...
... common symptoms encountered and allows you to answer questions periodically. If you to select a test based on your computer. 2 When the DELL™ logo appears, press immediately. Then shut down the error code and problem description and follow the safety instructions in "Solving Problems... the possibility of each test screen. This test typically takes an hour or more and requires you contact Dell, technical support will ask for your Service Tag. 52 Troubleshooting Tools Write down your computer, perform the checks in the Product Information Guide. Tests a specific device. ...
Owner's Manual
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... more information. Many drivers, such as a printer, mouse, or keyboard. The device list may not display the names of the screen. A driver is needed. The Dell Diagnostics obtains configuration information for running the test. A driver acts like a translator between the device and any device, identify whether the driver is the source... controls a device such as the keyboard driver, come with any other programs that only its own set of the test and any error conditions encountered. Troubleshooting Tools 53
... more information. Many drivers, such as a printer, mouse, or keyboard. The device list may not display the names of the screen. A driver is needed. The Dell Diagnostics obtains configuration information for running the test. A driver acts like a translator between the device and any device, identify whether the driver is the source... controls a device such as the keyboard driver, come with any other programs that only its own set of the test and any error conditions encountered. Troubleshooting Tools 53
Owner's Manual
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...and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers. Windows XP 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System... Back Driver. If you are installing the driver. 54 Troubleshooting Tools Using Windows XP Device Driver Rollback If a problem occurs on page 56). Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which you install drivers obtained ...
...and Maintenance. 3 Click System. 4 In the System Properties window, click the Hardware tab. 5 Click Device Manager. 6 Right-click the device for Dell™ computers. Windows XP 1 Click the Start button and click Control Panel. 2 Under Pick a Category, click Performance and Maintenance. 3 Click System... Back Driver. If you are installing the driver. 54 Troubleshooting Tools Using Windows XP Device Driver Rollback If a problem occurs on page 56). Reinstalling Drivers NOTICE: The Dell Support website at support.dell.com provides approved drivers for which you install drivers obtained ...
Owner's Manual
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... to the operating state it to resolve the incompatibility. Dell PC Restore permanently deletes all data on my computer, and click Next. Restoring Your Operating System You can use the Hardware Troubleshooter to restore your operating system. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support...
... to the operating state it to resolve the incompatibility. Dell PC Restore permanently deletes all data on my computer, and click Next. Restoring Your Operating System You can use the Hardware Troubleshooter to restore your operating system. To resolve incompatibilities using the Hardware Troubleshooter: 1 Click the Start button and click Help and Support...
Owner's Manual
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...two or more restore points are available, click the restore point that is automatically selected. To change the restore point, you set your Dell™ computer to the Windows Classic view. If that you want to restore your computer to an earlier operating state (without affecting ...see and select restore points. If a calendar date has only one restore point, then that allows you can undo the restoration. 56 Troubleshooting Tools Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you install a device driver, use ...
...two or more restore points are available, click the restore point that is automatically selected. To change the restore point, you set your Dell™ computer to the Windows Classic view. If that you want to restore your computer to an earlier operating state (without affecting ...see and select restore points. If a calendar date has only one restore point, then that allows you can undo the restoration. 56 Troubleshooting Tools Using Microsoft Windows XP System Restore The Microsoft Windows XP operating system provides System Restore to allow you install a device driver, use ...
Owner's Manual
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...again. During the boot process, a blue bar with www.dell.com appears at the top of free hard-disk space available, System Restore is complete. 1 Click the Start button, point to restore your operating system problem. Troubleshooting Tools 57 Use PC Restore only if System Restore did ... and Maintenance. 3 Click System. 4 Click the System Restore tab. 5 Ensure that appears, click Restore. 4 On the next screen, click Confirm. Using Dell PC Restore NOTICE: Using Dell PC Restore permanently deletes all data on all data before using PC Restore. If possible, back up all computers. Use...
...again. During the boot process, a blue bar with www.dell.com appears at the top of free hard-disk space available, System Restore is complete. 1 Click the Start button, point to restore your operating system problem. Troubleshooting Tools 57 Use PC Restore only if System Restore did ... and Maintenance. 3 Click System. 4 Click the System Restore tab. 5 Ensure that appears, click Restore. 4 On the next screen, click Confirm. Using Dell PC Restore NOTICE: Using Dell PC Restore permanently deletes all data on all data before using PC Restore. If possible, back up all computers. Use...
Owner's Manual
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...completely reboot. 6 When prompted, click Yes. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK. Dell PC Restore enables you to restore your hard drive to the operating state it , and you will not be able to use it to ...a local administrator, a message appears stating that the partition was turned on to close the PC Restore Removal window. 8 Restart the computer. 58 Troubleshooting Tools NOTE: If you do not remove PC Restore from your computer, even to return your computer's hard drive, a message appears stating that you...
...completely reboot. 6 When prompted, click Yes. The System Restore screen appears and the computer restarts. 8 After the computer restarts, click OK. Dell PC Restore enables you to restore your hard drive to the operating state it , and you will not be able to use it to ...a local administrator, a message appears stating that the partition was turned on to close the PC Restore Removal window. 8 Restart the computer. 58 Troubleshooting Tools NOTE: If you do not remove PC Restore from your computer, even to return your computer's hard drive, a message appears stating that you...
Owner's Manual
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...drive. Click Exit if the Install Windows XP message appears. 3 Restart the computer. 4 Press immediately after the DELL™ logo appears. Reinstalling Windows XP The reinstallation process can overwrite files and possibly affect programs installed on page ...primary hard drive is the first drive detected by the computer. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you installed the new device driver (see the Windows desktop, and then shut down ... system to the operating state it was in before you to complete. Troubleshooting Tools 59
...drive. Click Exit if the Install Windows XP message appears. 3 Restart the computer. 4 Press immediately after the DELL™ logo appears. Reinstalling Windows XP The reinstallation process can overwrite files and possibly affect programs installed on page ...primary hard drive is the first drive detected by the computer. Therefore, do not reinstall Windows XP unless a Dell technical support representative instructs you installed the new device driver (see the Windows desktop, and then shut down ... system to the operating state it was in before you to complete. Troubleshooting Tools 59