Service Manual
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...printer symptoms 2-5 High-capacity feeder (2000-sheet) symptoms 2-5 Paper tray symptoms 2-6 Duplex option symptoms 2-6 Envelope feeder symptoms 2-6 Output expander 2-6 StapleSmart finisher 2-7 Messages and error codes 2-8 Service error codes 2-8 User status displays 2-31 User attendance messages 2-32 User line 2 link messages 2-43 Check device connection messages 2-43 User attendance messages-paper jams and paper... tray service check 2-110 Output expander service check 2-111 Paper feed service check 2-113 Paper size sensing service check 2-114 Parallel port service check 2-117...
...printer symptoms 2-5 High-capacity feeder (2000-sheet) symptoms 2-5 Paper tray symptoms 2-6 Duplex option symptoms 2-6 Envelope feeder symptoms 2-6 Output expander 2-6 StapleSmart finisher 2-7 Messages and error codes 2-8 Service error codes 2-8 User status displays 2-31 User attendance messages 2-32 User line 2 link messages 2-43 Check device connection messages 2-43 User attendance messages-paper jams and paper... tray service check 2-110 Output expander service check 2-111 Paper feed service check 2-113 Paper size sensing service check 2-114 Parallel port service check 2-117...
Service Manual
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... feeder-electrical 3-32 Autoconnect cabling and connectors 3-32 Duplex Option 3-32 Option microcode 3-32 Print quality troubleshooting 3-33 Paper feed jams 3-37 Access doors and trays 3-37 Clearing printer jams 3-37 250 Paper Jam Check MP Feeder 3-38 260 Paper Jam Check Env Feeder 3-39 23x and 24x jams 3-40 200 and 201 Paper Jam Remove Cartridge 3-41 vi Service Manual
... feeder-electrical 3-32 Autoconnect cabling and connectors 3-32 Duplex Option 3-32 Option microcode 3-32 Print quality troubleshooting 3-33 Paper feed jams 3-37 Access doors and trays 3-37 Clearing printer jams 3-37 250 Paper Jam Check MP Feeder 3-38 260 Paper Jam Check Env Feeder 3-39 23x and 24x jams 3-40 200 and 201 Paper Jam Remove Cartridge 3-41 vi Service Manual
Service Manual
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... paper The following paper characteristics affect print quality and reliability. When loading paper, note the recommended print side on the Dell Web site at www.dell.com. The laser printing process heats paper to high temperatures of any paper you can automatically feed paper weights...and 205°C (401°F) for laser printers. Paper characteristics The following papers are considering using paper narrower than or equal to feed properly, causing jams. For best performance, use 75 g/m2 (20 lb) xerographic, grain long paper. Paper lighter than 60 g/m2 (16 lb)...
... paper The following paper characteristics affect print quality and reliability. When loading paper, note the recommended print side on the Dell Web site at www.dell.com. The laser printing process heats paper to high temperatures of any paper you can automatically feed paper weights...and 205°C (401°F) for laser printers. Paper characteristics The following papers are considering using paper narrower than or equal to feed properly, causing jams. For best performance, use 75 g/m2 (20 lb) xerographic, grain long paper. Paper lighter than 60 g/m2 (16 lb)...
Service Manual
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...Dell Web site at www.dell.com. For detailed information, refer to determine whether your printer. • Use transparencies designed specifically for use in the Local Printer Setup Utility, or from MarkVision™. • For best performance, use envelopes made from the operator panel, the printer driver, in laser printers... The printer can be set to Transparency to help prevent jams. Check...laser printers that are considering using with the printer before buying large quantities. Envelopes You can use in laser printers. • Set the Paper Size/Type in the Paper...
...Dell Web site at www.dell.com. For detailed information, refer to determine whether your printer. • Use transparencies designed specifically for use in the Local Printer Setup Utility, or from MarkVision™. • For best performance, use envelopes made from the operator panel, the printer driver, in laser printers... The printer can be set to Transparency to help prevent jams. Check...laser printers that are considering using with the printer before buying large quantities. Envelopes You can use in laser printers. • Set the Paper Size/Type in the Paper...
Service Manual
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...user error message displays, go to "User status displays" on the first line of the printer. User status and attendance messages • User status messages provide the user with a print cartridge, paper jam, option, port, and so on page 2-5. Symptom tables If your fingers are shown. Diagnostic... is displayed, go to "User attendance messages" on page 2-32 and "User attendance messages-paper jams and paper handling errors (2xx.xx)" on page 2-4 without an error, and you lift or set the printer down. Make sure your machine completes the "Power-On Self Test (POST) sequence" on...
...user error message displays, go to "User status displays" on the first line of the printer. User status and attendance messages • User status messages provide the user with a print cartridge, paper jam, option, port, and so on page 2-5. Symptom tables If your fingers are shown. Diagnostic... is displayed, go to "User attendance messages" on page 2-32 and "User attendance messages-paper jams and paper handling errors (2xx.xx)" on page 2-4 without an error, and you lift or set the printer down. Make sure your machine completes the "Power-On Self Test (POST) sequence" on...
Service Manual
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.... Go to "Print quality-black bands on outer edges of printed page" on page 2-122. Operator panel-display is blank. Paper feed problems-base printer or integrated 500-sheet paper tray Paper jams at exit of copy. Go to "Fuser solenoid service check" on page 2-95. Symptom tables Base... printer symptoms Symptom Action Dead machine Operator panel-one or more operator panel buttons fail" on page 2-107. Go to "...
.... Go to "Print quality-black bands on outer edges of printed page" on page 2-122. Operator panel-display is blank. Paper feed problems-base printer or integrated 500-sheet paper tray Paper jams at exit of copy. Go to "Fuser solenoid service check" on page 2-95. Symptom tables Base... printer symptoms Symptom Action Dead machine Operator panel-one or more operator panel buttons fail" on page 2-107. Go to "...
Service Manual
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...option service check" on page 2-84. Go to "Input tray(s) service check" on page 2-103. Paper does not feed all the way into base printer. Paper feed problem with 250-Sheet Paper Tray. Media fails to pass through the Duplex Option. Action Go to the next higher mounted option....option service check" on page 2-84. Go to "Envelope feeder service check" on page 2-82. Paper jams at Paper Removal Tray. Envelopes do not feed from lower option through from the lower attached Paper Tray option to "Input tray(s) service check" on page 2-103. Go to "Input tray(s) ...
...option service check" on page 2-84. Go to "Input tray(s) service check" on page 2-103. Paper does not feed all the way into base printer. Paper feed problem with 250-Sheet Paper Tray. Media fails to pass through the Duplex Option. Action Go to the next higher mounted option....option service check" on page 2-84. Go to "Envelope feeder service check" on page 2-82. Paper jams at Paper Removal Tray. Envelopes do not feed from lower option through from the lower attached Paper Tray option to "Input tray(s) service check" on page 2-103. Go to "Input tray(s) ...
Service Manual
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... Action Go to "Main drive service check" on page 2-106. Go to "Main drive service check" on page 2-106. POR the printer several times, if the error code continues to system board cable is installed correctly. If the correct supply is type 1. • Faulty motor... shield removal" on page 4-77. 2-26 Service Manual Motor is type 0. • Defective motor cable • Defective main drive motor • Paper jams Loss of lock detected by higher level code. Motor is type 0. • Faulty motor sensor • Faulty system board Overspeed detected during position control...
... Action Go to "Main drive service check" on page 2-106. Go to "Main drive service check" on page 2-106. POR the printer several times, if the error code continues to system board cable is installed correctly. If the correct supply is type 1. • Faulty motor... shield removal" on page 4-77. 2-26 Service Manual Motor is type 0. • Defective motor cable • Defective main drive motor • Paper jams Loss of lock detected by higher level code. Motor is type 0. • Faulty motor sensor • Faulty system board Overspeed detected during position control...
Service Manual
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.../action This messages displays for the following actions may prevent the printer from the printer, possibly to clear a paper jam or to remove the option. • The duplex option may be taken: • Press to the printer but a communications problem may be attached to cancel the delete operation... reattach or reconnect it . • Press to "Input tray(s) service check" on ). For example, there may prevent the printer from the printer, possibly to clear a paper jam or to uninstall the option. • The option may be a poor connection or a hardware failure. When the user has ...
.../action This messages displays for the following actions may prevent the printer from the printer, possibly to clear a paper jam or to remove the option. • The duplex option may be taken: • Press to the printer but a communications problem may be attached to cancel the delete operation... reattach or reconnect it . • Press to "Input tray(s) service check" on ). For example, there may prevent the printer from the printer, possibly to clear a paper jam or to uninstall the option. • The option may be a poor connection or a hardware failure. When the user has ...
Service Manual
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... Bin 2, or Bin 3 This messages displays for the following conditions: • The specified output bin may have been removed from the printer, possibly to clear a paper jam or to remove the option. • The option may be displayed, go to "Input tray(s) service check" on ). If the ...6, or Bins 6 to 10 This messages displays for the following conditions: • The specified output bins may have been removed from the printer, possibly to clear a paper jam or to remove the option. • The option(s) may be a poor connection or a hardware failure. For example, there may be ...
... Bin 2, or Bin 3 This messages displays for the following conditions: • The specified output bin may have been removed from the printer, possibly to clear a paper jam or to remove the option. • The option may be displayed, go to "Input tray(s) service check" on ). If the ...6, or Bins 6 to 10 This messages displays for the following conditions: • The specified output bins may have been removed from the printer, possibly to clear a paper jam or to remove the option. • The option(s) may be a poor connection or a hardware failure. For example, there may be ...
Service Manual
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.... Serial Port is attached to Enable Option Insert Duplex Front Cover Close Duplex Rear Door A printer option, Input Tray, or Envelope Feeder has been attached while the printer is attached to clear a paper jam. Infrared Port x is powered on . The specified device could have been removed from the... printer, for service. If the option is power cycled. To use the option, the printer must first be attached to turn off...
.... Serial Port is attached to Enable Option Insert Duplex Front Cover Close Duplex Rear Door A printer option, Input Tray, or Envelope Feeder has been attached while the printer is attached to clear a paper jam. Infrared Port x is powered on . The specified device could have been removed from the... printer, for service. If the option is power cycled. To use the option, the printer must first be attached to turn off...
Service Manual
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... or more images to "Input sensor service check" on page 2-103. User attendance messages-paper jams and paper handling errors (2xx.xx) When the printer jams, the appropriate jam message will be displayed on page 3-13. See "Sensor Test (input tray)" on the printer operator panel. If you select Show Areas on page 2-103. 2-44 Service Manual
... or more images to "Input sensor service check" on page 2-103. User attendance messages-paper jams and paper handling errors (2xx.xx) When the printer jams, the appropriate jam message will be displayed on page 3-13. See "Sensor Test (input tray)" on the printer operator panel. If you select Show Areas on page 2-103. 2-44 Service Manual
Service Manual
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... board connections. • Replace the main drive motor. Fuser page count between 100,000 and 199,999. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be operating properly. See "Fuser assembly removal" on page... Fuser page count between 0 and 99,999. • Page jammed on page 4-58. 2-46 Service Manual Expected wide page not detected by narrow media sensor, possible accordion jam. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes ...
... board connections. • Replace the main drive motor. Fuser page count between 100,000 and 199,999. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be operating properly. See "Fuser assembly removal" on page... Fuser page count between 0 and 99,999. • Page jammed on page 4-58. 2-46 Service Manual Expected wide page not detected by narrow media sensor, possible accordion jam. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes ...
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... • Check fuser for wear or contamination. Fuser page count between 100,000 and 199,999. • Page jammed on fuser input guide. • Page did not enter or exit fuser nip cleanly. • Narrow media sensor not...PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. If a problem is narrow, then turn off first sheet detection (engine settings 3 = 16). See "Fuser assembly removal" on page 2-92. Expected wide page not detected by narrow media sensor, possible accordion jam. User attendance messages-paper jams and paper...
... • Check fuser for wear or contamination. Fuser page count between 100,000 and 199,999. • Page jammed on fuser input guide. • Page did not enter or exit fuser nip cleanly. • Narrow media sensor not...PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. If a problem is narrow, then turn off first sheet detection (engine settings 3 = 16). See "Fuser assembly removal" on page 2-92. Expected wide page not detected by narrow media sensor, possible accordion jam. User attendance messages-paper jams and paper...
Service Manual
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...page is found , replace the fuser assembly. Fuser page count between 300,000 and 399,999 • Page jammed on page 2-106. 2-48 Service Manual In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. If a problem ... correctly. • Check fuser entry guide for toner build up . • Check fuser for wear or contamination. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .22 201 .24 201 .30 201 .31 Page did...
...page is found , replace the fuser assembly. Fuser page count between 300,000 and 399,999 • Page jammed on page 2-106. 2-48 Service Manual In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. If a problem ... correctly. • Check fuser entry guide for toner build up . • Check fuser for wear or contamination. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .22 201 .24 201 .30 201 .31 Page did...
Service Manual
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...be functioning properly. Expected wide page not detected by narrow media sensor, possible accordion jam. Main drive motor identification failed. See "Fuser assembly removal" on page 2-93. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be...replace the fuser assembly. If no problem is narrow, then turn off first sheet detection (engine settings 3 = 16). User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .32 201 .34 201 .40 201 .41 Page ...
...be functioning properly. Expected wide page not detected by narrow media sensor, possible accordion jam. Main drive motor identification failed. See "Fuser assembly removal" on page 2-93. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be...replace the fuser assembly. If no problem is narrow, then turn off first sheet detection (engine settings 3 = 16). User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .32 201 .34 201 .40 201 .41 Page ...
Service Manual
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... assembly. Go to preserve data. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Expected wide page not detected by narrow media sensor, possible accordion jam. If a problem is found , replace the fuser assembly....• Check the fuser entry guide for toner build up . • Check the fuser for wear or contamination. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .42 201 .44 201 .50 201 .51 Page...
... assembly. Go to preserve data. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Expected wide page not detected by narrow media sensor, possible accordion jam. If a problem is found , replace the fuser assembly....• Check the fuser entry guide for toner build up . • Check the fuser for wear or contamination. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .42 201 .44 201 .50 201 .51 Page...
Service Manual
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... working. See "Fuser assembly removal" on page 4-27. • The fuser exit sensor may not be functioning properly. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Fuser page count is found , replace the fuser ... did not reach exit sensor. Go to the motor and system board. See "Fuser assembly removal" on page 2-92. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .52 201 .54 201 .90 201 .91 Page did not...
... working. See "Fuser assembly removal" on page 4-27. • The fuser exit sensor may not be functioning properly. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Fuser page count is found , replace the fuser ... did not reach exit sensor. Go to the motor and system board. See "Fuser assembly removal" on page 2-92. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 201 .52 201 .54 201 .90 201 .91 Page did not...
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User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible ... on page 4-27. • The fuser exit sensor may not be functioning properly. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Go to "Fuser...narrow, then turn off first sheet detection (engine settings 3 = 16). Fuser page count is not available. • Page jammed on page 2-92. • If label media, ensure front edge meets 1/8 inch requirement. • Check the fuser for...
User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible ... on page 4-27. • The fuser exit sensor may not be functioning properly. In Diagnostics mode, select PRINTER SETUP and Engine Setting 3. • The fuser narrow media sensor may not be functioning properly. Go to "Fuser...narrow, then turn off first sheet detection (engine settings 3 = 16). Fuser page count is not available. • Page jammed on page 2-92. • If label media, ensure front edge meets 1/8 inch requirement. • Check the fuser for...
Service Manual
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... the fuser and area around the fuser assembly for any signs of damage, a loose spring, or binding parts. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 202 .22 202 .23 202 .24 202 .26 Exit sensor covered too long. ... options(s) that may be installed for correct installation and alignment. • The fuser exit sensor may have been cleared from front or rear of the printer, a partial piece of page may be torn off in the fuser covering the narrow media sensor. • The narrow media sensor or flag may ...
... the fuser and area around the fuser assembly for any signs of damage, a loose spring, or binding parts. User attendance messages-paper jams and paper handling errors (2xx.xx) Error code Sub codes Description Possible causes Action 202 .22 202 .23 202 .24 202 .26 Exit sensor covered too long. ... options(s) that may be installed for correct installation and alignment. • The fuser exit sensor may have been cleared from front or rear of the printer, a partial piece of page may be torn off in the fuser covering the narrow media sensor. • The narrow media sensor or flag may ...