User Guide
Page 27
... Off* On Does not use up a toner cartridge or PHD unit when you need to replace it before the end of the paper. Environment Sensor Info Purpose: To output the printer's internal environment sensor information to print in the specified paper size, type, and color mode. CAUTION: Using the Refresh Mode consumes extra toner...
... Off* On Does not use up a toner cartridge or PHD unit when you need to replace it before the end of the paper. Environment Sensor Info Purpose: To output the printer's internal environment sensor information to print in the specified paper size, type, and color mode. CAUTION: Using the Refresh Mode consumes extra toner...
User Guide
Page 65
... Insert PHD Replace Cart. 093-NNN Replace XXX Cartridge 010-351 Restart Printer Replace Fuser Now Contact Support Replace PHD 091-935 Replace PHD Now Contact Support A communication card error occurred between the network protocol adapter and control card. Clear the paper path. Replace the fuser. If this does not solve the problem, contact Dell. The printer detects a paper jam. See "Contacting Dell...
... Insert PHD Replace Cart. 093-NNN Replace XXX Cartridge 010-351 Restart Printer Replace Fuser Now Contact Support Replace PHD 091-935 Replace PHD Now Contact Support A communication card error occurred between the network protocol adapter and control card. Clear the paper path. Replace the fuser. If this does not solve the problem, contact Dell. The printer detects a paper jam. See "Contacting Dell...
User Guide
Page 66
...the current print job. Clean the CTD sensor. See "Cleaning the CTD Sensor Inside the Printer". To avoid this does not solve the problem, contact Dell. See "Contacting Dell". XXX indicates printer cover. Incorrect paper size is loaded in the specified trays. Load the specified paper in ... the current print job, and conduct the next print job, if any . To avoid this does not solve the problem, replace the PHD unit. Install additional printer memory. See "Printing Held and Proof Print Jobs". Press (Set) button to open . Press Menu button to cancel the ...
...the current print job. Clean the CTD sensor. See "Cleaning the CTD Sensor Inside the Printer". To avoid this does not solve the problem, contact Dell. See "Contacting Dell". XXX indicates printer cover. Incorrect paper size is loaded in the specified trays. Load the specified paper in ... the current print job, and conduct the next print job, if any . To avoid this does not solve the problem, replace the PHD unit. Install additional printer memory. See "Printing Held and Proof Print Jobs". Press (Set) button to open . Press Menu button to cancel the ...
User Guide
Page 78
...After you replace the PHD unit, click Chart Print on the Diagnosis tab. 5. Is the problem recovered? 4 1. On the Paper/Output tab, change the Paper Type setting. The task is being used. Is the problem recovered? Verify that the dispense motor for the printer. 5 ... Chart button. Replace the PHD unit if you have a spare. 1. Replace the PHD unit. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2. The 4 Colors Configuration Chart is complete. The task is printed. Go to action 6. The task is printed. Contact Dell. Part of the toner ...
...After you replace the PHD unit, click Chart Print on the Diagnosis tab. 5. Is the problem recovered? 4 1. On the Paper/Output tab, change the Paper Type setting. The task is being used. Is the problem recovered? Verify that the dispense motor for the printer. 5 ... Chart button. Replace the PHD unit if you have a spare. 1. Replace the PHD unit. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2. The 4 Colors Configuration Chart is complete. The task is printed. Go to action 6. The task is printed. Contact Dell. Part of the toner ...
User Guide
Page 79
... button. The 4 Colors Configuration Chart is printed. Toner smears or print comes off. Try changing the Paper Type setting in the printer driver. Replace the fuser if you have a spare. Go to action 2. Ensure that the PHD unit is complete. Replace the PHD unit if you have a spare. 1. No Go to action 4. Contact Dell. Contact Dell. See "Supported...
... button. The 4 Colors Configuration Chart is printed. Toner smears or print comes off. Try changing the Paper Type setting in the printer driver. Replace the fuser if you have a spare. Go to action 2. Ensure that the PHD unit is complete. Replace the PHD unit if you have a spare. 1. No Go to action 4. Contact Dell. Contact Dell. See "Supported...
User Guide
Page 80
... Play of toner in the Status Monitor. 1 2. Dell. The task is complete. Contact Dell. Action Yes No The toner cartridges may be replaced. Replace the toner cartridges as necessary. The task is complete. Replace the PHD unit if you have a spare. Launch the Tool ...? See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". Contact Go to action 4. Yes The task is complete. The 4 Colors Configuration Chart is using non-Dell brand toner cartridges, disable the Non-Dell Toner option. 1. Streaks appear on the Printer Maintenance tab....
... Play of toner in the Status Monitor. 1 2. Dell. The task is complete. Contact Dell. Action Yes No The toner cartridges may be replaced. Replace the toner cartridges as necessary. The task is complete. Replace the PHD unit if you have a spare. Launch the Tool ...? See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". Contact Go to action 4. Yes The task is complete. The 4 Colors Configuration Chart is using non-Dell brand toner cartridges, disable the Non-Dell Toner option. 1. Streaks appear on the Printer Maintenance tab....
User Guide
Page 81
... Pitch Configuration Chart button. The task is black. Replace the fuser. Replace the PHD unit if you have a spare. 1. Contact Dell. Launch the Tool Box, and click Chart Print on your output with that the Output Color is set to Color (Auto). Is the cause of the printer - Replace the PHD unit. Replace the fuser if you have a spare. 1. See...
... Pitch Configuration Chart button. The task is black. Replace the fuser. Replace the PHD unit if you have a spare. 1. Contact Dell. Launch the Tool Box, and click Chart Print on your output with that the Output Color is set to Color (Auto). Is the cause of the printer - Replace the PHD unit. Replace the fuser if you have a spare. 1. See...
User Guide
Page 82
...; Adjust BTR. 2. Adjust the setting for the printer. 2b Is the problem recovered? Contact Dell. Click the Ghost Configuration Chart button. 1 The Ghost Configuration Chart is printed. Is the type of print media being used. 3. Replace the PHD unit. Click the Ghost Configuration Chart button. Contact Dell. Replace the PHD unit. After you have a spare. 1. The task...
...; Adjust BTR. 2. Adjust the setting for the printer. 2b Is the problem recovered? Contact Dell. Click the Ghost Configuration Chart button. 1 The Ghost Configuration Chart is printed. Is the type of print media being used. 3. Replace the PHD unit. Click the Ghost Configuration Chart button. Contact Dell. Replace the PHD unit. After you have a spare. 1. The task...
User Guide
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... is complete. Click the 4 Colors Configuration Chart button. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2. Is the problem recovered? After you replace the PHD unit, click Chart Print on the Diagnosis tab. 2 3. No Contact Dell. Fog Action Execute the PHD Refresh Mode. Replace the PHD unit if you start the PHD Refresh Mode, click Chart...
... is complete. Click the 4 Colors Configuration Chart button. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2. Is the problem recovered? After you replace the PHD unit, click Chart Print on the Diagnosis tab. 2 3. No Contact Dell. Fog Action Execute the PHD Refresh Mode. Replace the PHD unit if you start the PHD Refresh Mode, click Chart...
User Guide
Page 84
... Tool Box, and click Chart Print on the Printer Maintenance tab. 1 2. Launch the Tool Box, and click Adjust Altitude on the Diagnosis tab. 2. Replace the PHD unit if you have a spare. Jagged characters No Go to On. The task is complete. Contact Dell. If using the MQ Chart. 1. The task... is recommended for the printer, operating system, and the application being used. 3 Is the...
... Tool Box, and click Chart Print on the Printer Maintenance tab. 1 2. Launch the Tool Box, and click Adjust Altitude on the Diagnosis tab. 2. Replace the PHD unit if you have a spare. Jagged characters No Go to On. The task is complete. Contact Dell. If using the MQ Chart. 1. The task... is recommended for the printer, operating system, and the application being used. 3 Is the...
User Guide
Page 85
... click Developer Stir Mode on the Diagnosis tab. 2. After you replace the PHD unit, click Chart Print on print media other than envelopes, go to action 2b. Is the problem recovered? Contact Dell. Creased/stained paper Action Yes Verify that the correct print media ... Chart button. 1 The Pitch Configuration Chart is printed. Replace the PHD unit if you have a spare. No Contact Dell. The Pitch Configuration Chart is printed. Replace the PHD unit. Does the output match with the pattern for the printer. 1 The task is complete. Click the Pitch Configuration ...
... click Developer Stir Mode on the Diagnosis tab. 2. After you replace the PHD unit, click Chart Print on print media other than envelopes, go to action 2b. Is the problem recovered? Contact Dell. Creased/stained paper Action Yes Verify that the correct print media ... Chart button. 1 The Pitch Configuration Chart is printed. Replace the PHD unit if you have a spare. No Contact Dell. The Pitch Configuration Chart is printed. Replace the PHD unit. Does the output match with the pattern for the printer. 1 The task is complete. Click the Pitch Configuration ...
User Guide
Page 86
... to action 3. 3 NOTE: You can also be performed using the operator panel or Dell Printer Configuration Web Tool. Remove the toner cartridges, fuser, and PHD unit. See "Removing the Used Toner Cartridge", "Replacing the Print Head Device (PHD) Unit" and the fuser replacement guide, Replacing the Fuser. 1 2. Launch the Tool Box, and click Machine Check on the...
... to action 3. 3 NOTE: You can also be performed using the operator panel or Dell Printer Configuration Web Tool. Remove the toner cartridges, fuser, and PHD unit. See "Removing the Used Toner Cartridge", "Replacing the Print Head Device (PHD) Unit" and the fuser replacement guide, Replacing the Fuser. 1 2. Launch the Tool Box, and click Machine Check on the...
User Guide
Page 87
... New Settings button. 4. The top and side margins are set correctly on the Printer Maintenance tab. 1 2. Contact Dell. Click Auto Correct under Color Registration Adjustments. Contact Dell. Action Execute auto color registration adjustment. Replace the PHD unit if you have a spare. Replace the PHD unit. Click the Color Regi Chart button to action 3a. 3b. 1. Is the problem recovered? See...
... New Settings button. 4. The top and side margins are set correctly on the Printer Maintenance tab. 1 2. Contact Dell. Click Auto Correct under Color Registration Adjustments. Contact Dell. Action Execute auto color registration adjustment. Replace the PHD unit if you have a spare. Replace the PHD unit. Click the Color Regi Chart button to action 3a. 3b. 1. Is the problem recovered? See...
User Guide
Page 88
... recovered? Go to install the fuser, see the fuser replacement guide, Replacing the Fuser. 1 Is the problem resolved? See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 1 Is the problem recovered? Contact Dell. For information on how to action 4a. Action Ensure that... 2b l Envelope - 2c If performing manual duplex printing, go to action 3a. The task is complete. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2 Is the problem recovered? The task is complete. Go to action 2d. Regi jam Action Ensure that ...
... recovered? Go to install the fuser, see the fuser replacement guide, Replacing the Fuser. 1 Is the problem resolved? See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 1 Is the problem recovered? Contact Dell. For information on how to action 4a. Action Ensure that... 2b l Envelope - 2c If performing manual duplex printing, go to action 3a. The task is complete. See "Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2 Is the problem recovered? The task is complete. Go to action 2d. Regi jam Action Ensure that ...
User Guide
Page 89
...Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2 Is the problem recovered? Contact Dell. Go to action 3b. Fan the print media. 3b Is the problem recovered? See "Removing the Optional 250-Sheet Feeder" and "Installing the Optional 250-Sheet Feeder". This also occurs when the printer... you have a spare. Contacting Service When you call customer service. Replace the PHD unit if you heat the room in winter. Go to describe the problem you are experiencing or the error message on the printer. l Ensure the option is not damp. 3a Is the problem ...
...Replacing the Print Head Device (PHD) Unit" and "Installing the PHD Unit". 2 Is the problem recovered? Contact Dell. Go to action 3b. Fan the print media. 3b Is the problem recovered? See "Removing the Optional 250-Sheet Feeder" and "Installing the Optional 250-Sheet Feeder". This also occurs when the printer... you have a spare. Contacting Service When you call customer service. Replace the PHD unit if you heat the room in winter. Go to describe the problem you are experiencing or the error message on the printer. l Ensure the option is not damp. 3a Is the problem ...
User Guide
Page 100
... Dell Supplies Management System window appears. 2. Back to Contents Page Maintaining Your Printer Determining the Status of Supplies Conserving Supplies Ordering Supplies Storing Print Media Storing Consumables Replacing Toner Cartridges Replacing the Print Head Device (PHD) Unit Replacing Retard Roller Cleaning the Feed Roller Inside the Printer Cleaning the CTD Sensor Inside the Printer Adjusting Color Registration Periodically, your printer...
... Dell Supplies Management System window appears. 2. Back to Contents Page Maintaining Your Printer Determining the Status of Supplies Conserving Supplies Ordering Supplies Storing Print Media Storing Consumables Replacing Toner Cartridges Replacing the Print Head Device (PHD) Unit Replacing Retard Roller Cleaning the Feed Roller Inside the Printer Cleaning the CTD Sensor Inside the Printer Adjusting Color Registration Periodically, your printer...
User Guide
Page 103
...colored film) of the printer carefully. If the belt unit remains open the front cover. 4. Scratches, dirt, or oil from the printer. 3. Open the belt unit. NOTICE: To protect the drums of the following procedures, read and follow the safety instructions in your hands on the film of the belt unit may deteriorate. Replacing... the Print Head Device (PHD) Unit CAUTION...
...colored film) of the printer carefully. If the belt unit remains open the front cover. 4. Scratches, dirt, or oil from the printer. 3. Open the belt unit. NOTICE: To protect the drums of the following procedures, read and follow the safety instructions in your hands on the film of the belt unit may deteriorate. Replacing... the Print Head Device (PHD) Unit CAUTION...
User Guide
Page 106
..., parts, or components not supplied by phone, see "Contacting Dell". CAUTION: To prevent electric shock, always turn off the printer and disconnect the power cable from the PHD unit. CAUTION: Before performing any of the printer. To order by Dell. 7. NOTICE: Ensure that you do not hit the belt... safety instructions in the paper tray clean helps ensure the best possible copies. Close the front cover. 10. Replacing Retard Roller Keeping the retard roller in your printer. Close the belt unit by pushing it stops. It is recommended to clean the separator at regular intervals...
..., parts, or components not supplied by phone, see "Contacting Dell". CAUTION: To prevent electric shock, always turn off the printer and disconnect the power cable from the PHD unit. CAUTION: Before performing any of the printer. To order by Dell. 7. NOTICE: Ensure that you do not hit the belt... safety instructions in the paper tray clean helps ensure the best possible copies. Close the front cover. 10. Replacing Retard Roller Keeping the retard roller in your printer. Close the belt unit by pushing it stops. It is recommended to clean the separator at regular intervals...