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Reference Guide HP Notebook Series Document Part Number: 370697-001 June 2004 This guide explains how to set up, operate, maintain, and troubleshoot your notebook. It also provides information on modem commands, safety, and regulatory information. The last chapter provides additional reference material on battery pack and power management, external device connections, and modem and network connections.
Reference Guide HP Notebook Series Document Part Number: 370697-001 June 2004 This guide explains how to set up, operate, maintain, and troubleshoot your notebook. It also provides information on modem commands, safety, and regulatory information. The last chapter provides additional reference material on battery pack and power management, external device connections, and modem and network connections.
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...4-6 To Turn Wireless Communication On and Off . . . . . 4-7 5 Add-On Devices Connecting External Devices 5-1 To Insert or Remove a PC Card 5-1 To Connect an Audio Device 5-3 To Connect a TV to Your Notebook (Select Models Only 5-4 Switching the Display to the External Monitor (Select Models Only 5-5 To Connect a 1394 Device (Select Models Only... the Hard Drive 5-12 To Replace the Hard Drive 5-12 To Replace the Hard Drive Holder 5-13 To Prepare a New Hard Drive 5-14 6 Troubleshooting Troubleshooting Your Notebook 6-1 Audio Problems 6-2 CD-ROM and DVD Problems 6-3 Reference Guide v
...4-6 To Turn Wireless Communication On and Off . . . . . 4-7 5 Add-On Devices Connecting External Devices 5-1 To Insert or Remove a PC Card 5-1 To Connect an Audio Device 5-3 To Connect a TV to Your Notebook (Select Models Only 5-4 Switching the Display to the External Monitor (Select Models Only 5-5 To Connect a 1394 Device (Select Models Only... the Hard Drive 5-12 To Replace the Hard Drive 5-12 To Replace the Hard Drive Holder 5-13 To Prepare a New Hard Drive 5-14 6 Troubleshooting Troubleshooting Your Notebook 6-1 Audio Problems 6-2 CD-ROM and DVD Problems 6-3 Reference Guide v
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...9632; Press the power button for at least 4 seconds until the display shuts down Windows. Use the arrow keys to restart. See "Configuring Your Notebook" in the "Troubleshooting" chapter in this guide. Press the power button again to restart. -or- ■ Insert the tip of a paper clip into the reset ...button on the bottom of the notebook, then press the power button to select the boot device, then press enter. When the logo screen appears,...
...9632; Press the power button for at least 4 seconds until the display shuts down Windows. Use the arrow keys to restart. See "Configuring Your Notebook" in the "Troubleshooting" chapter in this guide. Press the power button again to restart. -or- ■ Insert the tip of a paper clip into the reset ...button on the bottom of the notebook, then press the power button to select the boot device, then press enter. When the logo screen appears,...
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...select the option to Quick Lock, press that button. -or■ Press ctrl+alt+del, then select Lock Computer. See "Configuring Your Notebook" in Windows as well as through the BIOS Setup utility. Select Start > Control Panel > Performance and Maintenance > Power Options. 4. ...Windows 1. Select Start > Control Panel > User Accounts, then select your normal logon steps. You can protect your notebook from access by another user when you set up password protection, which is running, lock the notebook before leaving it unattended, or set passwords in the "Troubleshooting" chapter.
...select the option to Quick Lock, press that button. -or■ Press ctrl+alt+del, then select Lock Computer. See "Configuring Your Notebook" in Windows as well as through the BIOS Setup utility. Select Start > Control Panel > Performance and Maintenance > Power Options. 4. ...Windows 1. Select Start > Control Panel > User Accounts, then select your normal logon steps. You can protect your notebook from access by another user when you set up password protection, which is running, lock the notebook before leaving it unattended, or set passwords in the "Troubleshooting" chapter.
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If you also need to prepare it to be able to restore the Windows software and operating system that were originally installed on your notebook. Add-On Devices To Prepare a New Hard Drive When you install a new hard drive, you want to work with your notebook, follow the system recovery procedures described in the "Troubleshooting" chapter of this guide. 5-14 Reference Guide
If you also need to prepare it to be able to restore the Windows software and operating system that were originally installed on your notebook. Add-On Devices To Prepare a New Hard Drive When you install a new hard drive, you want to work with your notebook, follow the system recovery procedures described in the "Troubleshooting" chapter of this guide. 5-14 Reference Guide
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... chapter contains solutions to contact a Customer Care Center for troubleshooting: ■ Use the Windows troubleshooters. Here are presented. Try the solutions one at the top of the keyboard. ■ See the Microsoft Windows manual shipped with your notebook. Reference Guide 6-1 Select Start > Help and Support. ■ Select the question ...Touch key located at a time, in the order in which they are some other sources of problems you might have with the notebook. ■ Refer to the Worldwide Telephone Numbers booklet to many types of information for help and support.
... chapter contains solutions to contact a Customer Care Center for troubleshooting: ■ Use the Windows troubleshooters. Here are presented. Try the solutions one at the top of the keyboard. ■ See the Microsoft Windows manual shipped with your notebook. Reference Guide 6-1 Select Start > Help and Support. ■ Select the question ...Touch key located at a time, in the order in which they are some other sources of problems you might have with the notebook. ■ Refer to the Worldwide Telephone Numbers booklet to many types of information for help and support.
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... indicator light goes off. ■ When you may find that the sound does not operate properly. Troubleshooting Audio Problems If No Sound is Audible ■ If your notebook in MS-DOS mode (for recording sound. The notebook does not have a built-in microphone. ■ Check the software controls for example, when running MS...
... indicator light goes off. ■ When you may find that the sound does not operate properly. Troubleshooting Audio Problems If No Sound is Audible ■ If your notebook in MS-DOS mode (for recording sound. The notebook does not have a built-in microphone. ■ Check the software controls for example, when running MS...
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... skip. Clean the disc with the label facing up. ■ Clean the disc. ■ Wait 5 to 10 seconds after closing the tray to give the notebook time to recognize the disc. Select Start > Turn Off Computer > Restart. Reference Guide 6-3 If the disc is badly scratched, it will probably have regional codes... ■ Make sure the CD or DVD is bootable. ■ Make sure the CD-ROM/DVD drive is placed in the drive with a soft cloth. Troubleshooting CD-ROM and DVD Problems If You Cannot Boot from being played outside the region of the world in which they are trying to change...
... skip. Clean the disc with the label facing up. ■ Clean the disc. ■ Wait 5 to 10 seconds after closing the tray to give the notebook time to recognize the disc. Select Start > Turn Off Computer > Restart. Reference Guide 6-3 If the disc is badly scratched, it will probably have regional codes... ■ Make sure the CD or DVD is bootable. ■ Make sure the CD-ROM/DVD drive is placed in the drive with a soft cloth. Troubleshooting CD-ROM and DVD Problems If You Cannot Boot from being played outside the region of the world in which they are trying to change...
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..., type C:\Program Files\Accessories. This will wake the display if it to open a .doc file in Display-off mode. ■ If the notebook is trying to warm up. 6-4 Reference Guide In widescreen format, black bands appear at the top of the keyboard to switch to the display selected...Move the mouse or tap the TouchPad. One-Touch button at the top and bottom of a double-sided DVD has a different format (standard or widescreen). Troubleshooting ■ Restart the system: remove the disc from the drive, and select Start > Turn Off Computer > Restart. ■ If you are not using ...
..., type C:\Program Files\Accessories. This will wake the display if it to open a .doc file in Display-off mode. ■ If the notebook is trying to warm up. 6-4 Reference Guide In widescreen format, black bands appear at the top of the keyboard to switch to the display selected...Move the mouse or tap the TouchPad. One-Touch button at the top and bottom of a double-sided DVD has a different format (standard or widescreen). Troubleshooting ■ Restart the system: remove the disc from the drive, and select Start > Turn Off Computer > Restart. ■ If you are not using ...
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... desktop icons and labels. Reference Guide 6-5 Select Start > Control Panel > Appearance and Themes > Display. ■ Try adjusting the size of the notebook. ■ Remove and reinsert the hard drive. In the BIOS Setup utility, try setting Video Display Device to Both in the System Devices menu. ...coming from elsewhere, such as from the fan or a PC Card drive. ■ Back up the drive immediately. If an External Display Does Not Work ■ Check the connections. ■ The external monitor may not be detected. Troubleshooting If the Screen Is Difficult to Read ■ Try ...
... desktop icons and labels. Reference Guide 6-5 Select Start > Control Panel > Appearance and Themes > Display. ■ Try adjusting the size of the notebook. ■ Remove and reinsert the hard drive. In the BIOS Setup utility, try setting Video Display Device to Both in the System Devices menu. ...coming from elsewhere, such as from the fan or a PC Card drive. ■ Back up the drive immediately. If an External Display Does Not Work ■ Check the connections. ■ The external monitor may not be detected. Troubleshooting If the Screen Is Difficult to Read ■ Try ...
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...infrared ports is not blocked, and that the ports face each other programs that drive CPU usage toward 100 percent can increase the notebook temperature. Troubleshooting If Files Are Corrupted ■ Open My Computer, and the disk you can format the hard disk and reinstall the original factory... section of this guide. Infrared Problems By default, the optional infrared port is located on the bottom and sides of the notebook are clear. ■ Keep in the "Troubleshooting" chapter of the Tools tab. ■ Run the virus-scanning program. ■ If necessary, you want to scan....
...infrared ports is not blocked, and that the ports face each other programs that drive CPU usage toward 100 percent can increase the notebook temperature. Troubleshooting If Files Are Corrupted ■ Open My Computer, and the disk you can format the hard disk and reinstall the original factory... section of this guide. Infrared Problems By default, the optional infrared port is located on the bottom and sides of the notebook are clear. ■ Keep in the "Troubleshooting" chapter of the Tools tab. ■ Run the virus-scanning program. ■ If necessary, you want to scan....
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... Manager: 1. If this happens, try the following: press a key on the light. ■ Do not touch the TouchPad while the notebook is rebooting or resuming from Standby mode. If the Pointer Is Difficult to restore normal operation. ■ If an external mouse is using... the infrared port. Select Start > Control Panel > Printers and Other Hardware > Mouse. Troubleshooting ■ Check settings in or external devices. Reference Guide 6-7 Select Start > Turn Off Computer > Restart. Select the infrared port and make sure...
... Manager: 1. If this happens, try the following: press a key on the light. ■ Do not touch the TouchPad while the notebook is rebooting or resuming from Standby mode. If the Pointer Is Difficult to restore normal operation. ■ If an external mouse is using... the infrared port. Select Start > Control Panel > Printers and Other Hardware > Mouse. Troubleshooting ■ Check settings in or external devices. Reference Guide 6-7 Select Start > Turn Off Computer > Restart. Select the infrared port and make sure...
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... a Netware server is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for a notebook. Select Start > Control Panel > Performance and Maintenance > System. If the network interface is 330 feet (100 meters). ■ Select Start > Help and Support > and use the Networking troubleshooter. ■ Open the hardware Device Manager. Try connecting at a different network station...
... a Netware server is Category 3, 4, or 5 for 10Base-T operation, or Category 5 for a notebook. Select Start > Control Panel > Performance and Maintenance > System. If the network interface is 330 feet (100 meters). ■ Select Start > Help and Support > and use the Networking troubleshooter. ■ Open the hardware Device Manager. Try connecting at a different network station...
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... But Does Not Start After Adding RAM You installed an incompatible type of display memory is shown in your notebook is not running low on free space. ■ If you are having memory problems while running applications. The amount of RAM. Reference Guide 6-9 You can ...do this in Windows Help. If Memory Does Not Increase After Adding RAM Make sure your notebook is used for running MS-DOS programs, use the MS-DOS or Application and Software troubleshooter in Control Panel under your network connection uses a proxy server, try enabling the option for bypassing the...
... But Does Not Start After Adding RAM You installed an incompatible type of display memory is shown in your notebook is not running low on free space. ■ If you are having memory problems while running applications. The amount of RAM. Reference Guide 6-9 You can ...do this in Windows Help. If Memory Does Not Increase After Adding RAM Make sure your notebook is used for running MS-DOS programs, use the MS-DOS or Application and Software troubleshooter in Control Panel under your network connection uses a proxy server, try enabling the option for bypassing the...
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... recognized by the modem. Your telephone company can cause symptoms similar to eliminate. ■ If you are in the line. Call-waiting can provide instructions. Troubleshooting Modem Problems If the Modem Seems Slow ■ Excess static or noise on a line reduces the overall transmission speed of problem. ■ If you have...
... recognized by the modem. Your telephone company can cause symptoms similar to eliminate. ■ If you are in the line. Call-waiting can provide instructions. Troubleshooting Modem Problems If the Modem Seems Slow ■ Excess static or noise on a line reduces the overall transmission speed of problem. ■ If you have...
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... is disabled, try to a different modem. If the Modem Is Not Detected ■ Check the modem setup. Select Start > Control Panel > Performance and Maintenance > System. Troubleshooting If the Modem Dials Incorrectly ■ Check the telephone number you have a problem. In a hotel, ask for a data line. ■ Try another device. ■ If...
... is disabled, try to a different modem. If the Modem Is Not Detected ■ Check the modem setup. Select Start > Control Panel > Performance and Maintenance > System. Troubleshooting If the Modem Dials Incorrectly ■ Check the telephone number you have a problem. In a hotel, ask for a data line. ■ Try another device. ■ If...
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... printer. ■ Try turning off . If the Modem Does Not Fax ■ If you entered commands as extra settings for a data line. 6-12 Reference Guide Troubleshooting If the Modem Dials, But You Cannot Hear It ■ If your communications software, check the commands. Make sure the parity, speed, word length, and...
... printer. ■ Try turning off . If the Modem Does Not Fax ■ If you entered commands as extra settings for a data line. 6-12 Reference Guide Troubleshooting If the Modem Dials, But You Cannot Hear It ■ If your communications software, check the commands. Make sure the parity, speed, word length, and...
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...Device Manager. If a Network PC Card Stops Communicating Properly ■ The card may have been reset if the notebook entered Standby or shut off. Exit any applications, then remove and reinsert the card. ■ Check settings in another notebook to see whether the card ... connections. Troubleshooting If the Modem Clicks Repeatedly, But Does Not Connect ■ Make sure you are using an analog telephone line (2, 3, or 4 wires). PC Card (PCMCIA) Problems If the Notebook Does Not Recognize a PC Card ■ Remove and reinsert the PC Card. ■ Restart the notebook. Reference Guide...
...Device Manager. If a Network PC Card Stops Communicating Properly ■ The card may have been reset if the notebook entered Standby or shut off. Exit any applications, then remove and reinsert the card. ■ Check settings in another notebook to see whether the card ... connections. Troubleshooting If the Modem Clicks Repeatedly, But Does Not Connect ■ Make sure you are using an analog telephone line (2, 3, or 4 wires). PC Card (PCMCIA) Problems If the Notebook Does Not Recognize a PC Card ■ Remove and reinsert the PC Card. ■ Restart the notebook. Reference Guide...
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.... ■ Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out. ■ If the notebook hard drive frequently runs (as a virus-scanning program) can affect performance. ■ Press ctrl+alt+del and use Task Manager to...additional memory. ■ Check the amount of the notebook) while the notebook appears to its swap file on the notebook hard disk. Delete temporary and unneeded files. 6-14 Reference Guide Select Modem to disable the modem. Troubleshooting If a PC Card Modem Is Not Working Disable the internal modem...
.... ■ Some file browsers respond slowly while processing graphics or waiting for broken network connections to time out. ■ If the notebook hard drive frequently runs (as a virus-scanning program) can affect performance. ■ Press ctrl+alt+del and use Task Manager to...additional memory. ■ Check the amount of the notebook) while the notebook appears to its swap file on the notebook hard disk. Delete temporary and unneeded files. 6-14 Reference Guide Select Modem to disable the modem. Troubleshooting If a PC Card Modem Is Not Working Disable the internal modem...
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Also avoid turning the notebook off and reset the notebook. Save your work, shut down Windows immediately, and insert a charged battery pack or plug in the AC adapter or insert a charged battery pack. Reference Guide 6-15 Troubleshooting If the Notebook Stops Responding ■ Press ctrl+alt+del and... use Task Manager to end the application that the battery charging light on the notebook is on. One-Touch button to switch display devices while ...
Also avoid turning the notebook off and reset the notebook. Save your work, shut down Windows immediately, and insert a charged battery pack or plug in the AC adapter or insert a charged battery pack. Reference Guide 6-15 Troubleshooting If the Notebook Stops Responding ■ Press ctrl+alt+del and... use Task Manager to end the application that the battery charging light on the notebook is on. One-Touch button to switch display devices while ...