End User License Agreement
Page 2
...notwithstanding this EULA or if you may only be governed by the terms and conditions of the HP Product with /for which the recovery solution was originally purchased. LIMITATION ON REVERSE ENGINEERING. This EULA is expressly provided for your license is automatically terminated. After upgrading, ... Product and user documentation are protected by HP unless HP provides other terms will also terminate upon conditions set forth elsewhere in such recovery solution shall be used for restoring the hard disk of such license. You may make a one-time transfer of a conflict between...
...notwithstanding this EULA or if you may only be governed by the terms and conditions of the HP Product with /for which the recovery solution was originally purchased. LIMITATION ON REVERSE ENGINEERING. This EULA is expressly provided for your license is automatically terminated. After upgrading, ... Product and user documentation are protected by HP unless HP provides other terms will also terminate upon conditions set forth elsewhere in such recovery solution shall be used for restoring the hard disk of such license. You may make a one-time transfer of a conflict between...
Hard Drive White Paper
Page 5
... Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another....readable information. Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;227463 • Periodically use the Microsoft Recovery Console to run, at a minimum, the chkdsk /p /r commands to check your hard drive: - Please refer to... removable media. • Regularly check the HP Web site for any errors, bad sectors and/or recovery of data to the hard drive. During Defrag, data is decreased. Windows XP: http://support.microsoft.com/default.aspx...
... Policy, or as an alternative, place the notebook into Standby mode before transporting it from one location to another....readable information. Windows 2000: http://support.microsoft.com/default.aspx?scid=kb;EN-US;227463 • Periodically use the Microsoft Recovery Console to run, at a minimum, the chkdsk /p /r commands to check your hard drive: - Please refer to... removable media. • Regularly check the HP Web site for any errors, bad sectors and/or recovery of data to the hard drive. During Defrag, data is decreased. Windows XP: http://support.microsoft.com/default.aspx...
Maintenance and Service Guide
Page 23
Figure 1-7. Press the power button to press the reset button on the bottom of the notebook. Resetting the Notebook NOTE: To boot from a CD, insert a bootable CD (such as the temporary boot device. If the system will not allow a software shutdown, press and hold ... ctrl+alt+del, and then select Shut Down > Restart. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Service Manual Product Information 1-17 If this happens, try the following in the order listed. Press the...
Figure 1-7. Press the power button to press the reset button on the bottom of the notebook. Resetting the Notebook NOTE: To boot from a CD, insert a bootable CD (such as the temporary boot device. If the system will not allow a software shutdown, press and hold ... ctrl+alt+del, and then select Shut Down > Restart. Press esc when the HP logo appears, and then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. Service Manual Product Information 1-17 If this happens, try the following in the order listed. Press the...
Maintenance and Service Guide
Page 41
... the factory software installation, see the readme.txt file in the root directory of the Recovery CDs.) CAUTION: Do not interrupt the following procedure describes how to reboot the notebook, press ctrl+alt+del, and then follow the displayed instructions. When the dialog box appears..., follow any instructions that appear. 8. This process can install the factory software on the drive door to the notebook. 2. When the operating system has been installed and while Windows is your drive designation), and then press enter. 9. Then type D:\SWSETUP...
... the factory software installation, see the readme.txt file in the root directory of the Recovery CDs.) CAUTION: Do not interrupt the following procedure describes how to reboot the notebook, press ctrl+alt+del, and then follow the displayed instructions. When the dialog box appears..., follow any instructions that appear. 8. This process can install the factory software on the drive door to the notebook. 2. When the operating system has been installed and while Windows is your drive designation), and then press enter. 9. Then type D:\SWSETUP...
Maintenance and Service Guide
Page 89
... not interrupt it . 3. If you must replace the motherboard. When the process completes, press the power button to the notebook. 4. Installation utilities and instructions for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. Using e-DiagTools for Windows CAUTION: The BIOS update completely replaces the previous BIOS, so follow these before performing...
... not interrupt it . 3. If you must replace the motherboard. When the process completes, press the power button to the notebook. 4. Installation utilities and instructions for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. Using e-DiagTools for Windows CAUTION: The BIOS update completely replaces the previous BIOS, so follow these before performing...
Maintenance and Service Guide
Page 101
Check battery level on hard drive, use Recovery CDs to check hard disk. CD/DVD drive Motherboard ...Check boot order in floppy drive. Make sure CD/DVD is bootable. If available, try another battery. Restart notebook. Check for corrupt files on battery LEDs. See page 5-2. Check battery contacts. Use BIOS Setup to optimize hard... disk. Use Disk Defragmenter to check default boot order. If notebook boots from CD in disk's Properties sheet to reinstall factory software onto hard drive, replace hard drive. Symptom...
Check battery level on hard drive, use Recovery CDs to check hard disk. CD/DVD drive Motherboard ...Check boot order in floppy drive. Make sure CD/DVD is bootable. If available, try another battery. Restart notebook. Check for corrupt files on battery LEDs. See page 5-2. Check battery contacts. Use BIOS Setup to optimize hard... disk. Use Disk Defragmenter to check default boot order. If notebook boots from CD in disk's Properties sheet to reinstall factory software onto hard drive, replace hard drive. Symptom...
Maintenance and Service Guide
Page 105
... to reformat hard disk and reinstall factory software. Check hard disk using Tools tab in disk's Properties sheet. Use Recovery CDs to reformat hard disk and reinstall factory software. DVD may be double-sided. Service Manual Troubleshooting and Diagnostics 3-13 ...and write quality can vary for proper insertion, dirt, or damage. Repair Center: Likely Causes Hard drive No response from floppy drive. Restart notebook. CD/DVD drive Repair Center: Comments Make sure floppy drive is installed properly. Make sure CD/DVD drive is installed and connected correctly....
... to reformat hard disk and reinstall factory software. Check hard disk using Tools tab in disk's Properties sheet. Use Recovery CDs to reformat hard disk and reinstall factory software. DVD may be double-sided. Service Manual Troubleshooting and Diagnostics 3-13 ...and write quality can vary for proper insertion, dirt, or damage. Repair Center: Likely Causes Hard drive No response from floppy drive. Restart notebook. CD/DVD drive Repair Center: Comments Make sure floppy drive is installed properly. Make sure CD/DVD drive is installed and connected correctly....
Maintenance and Service Guide
Page 106
CD/DVD drive Motherboard If software was removed, use the Recovery CDs to DVD player software help for different region. Avoid touching touch pad while booting or resuming. Try reinserting ribbon cable in connector on number ... sure disk is erratic Keyboard Some or all keys do not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Clean with Yadapter do not work properly Embedded numeric keypad does not work Call Center: Suggestions Repair Center: Likely Causes DVDs contain embedded...
CD/DVD drive Motherboard If software was removed, use the Recovery CDs to DVD player software help for different region. Avoid touching touch pad while booting or resuming. Try reinserting ribbon cable in connector on number ... sure disk is erratic Keyboard Some or all keys do not work PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Clean with Yadapter do not work properly Embedded numeric keypad does not work Call Center: Suggestions Repair Center: Likely Causes DVDs contain embedded...
Maintenance and Service Guide
Page 113
...F3 and then any key to display the Support Ticket. 14. In e-Diagtools for repair and/or follow-up actions. Boot from the Recovery CD or DVD. To add information about your support agent, select e-Mail. e-Diagtools for Windows. 13. Select View to exit and ... in the Connect window and enter the settings recommended by your notebook's hard disk. To help interpret the results of the notebook's components require service. Exit. In Windows, select Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows can also run it...
...F3 and then any key to display the Support Ticket. 14. In e-Diagtools for repair and/or follow-up actions. Boot from the Recovery CD or DVD. To add information about your support agent, select e-Mail. e-Diagtools for Windows. 13. Select View to exit and ... in the Connect window and enter the settings recommended by your notebook's hard disk. To help interpret the results of the notebook's components require service. Exit. In Windows, select Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for Windows can also run it...
Maintenance and Service Guide
Page 116
...area Display external L2 cache size Load custom defaults (optional) Display shadow-area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize Intelligent System Monitoring ...initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize BIOS Data Area 3-24 Troubleshooting...
...area Display external L2 cache size Load custom defaults (optional) Display shadow-area message Display possible high address for UMB recovery Display error messages Check for configuration errors Check for keyboard errors Set up hardware interrupt vectors Initialize Intelligent System Monitoring ...initialization Detect and install external RS232 ports Configure non-MCD IDE controllers Detect and install external parallel ports Initialize PC-compatible PnP ISA devices Re-initialize onboard I/O ports Configure Motherboard Configurable Devices (optional) Initialize BIOS Data Area 3-24 Troubleshooting...
Maintenance and Service Guide
Page 118
... for PCMCIA Initialize digitizer and display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize...
... for PCMCIA Initialize digitizer and display message Unknown interrupt Initialize the chipset Initialize the bridge Initialize the CPU Initialize system timer Initialize system I/O Check force recovery boot Checksum BIOS ROM Go to BIOS Set Huge Segment Initialize Multi Processor Initialize OEM special code Initialize PIC and DMA Initialize Memory type Initialize...
Service Manual
Page 63
..., and press the power button to press the reset button on the bottom of the notebook. Service Manual Product Information 1-57 Press Esc when the HP logo appears, then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. If this happens, try the following in... the order listed. Figure 1-7. Resetting the Notebook Note To boot from a CD, insert a bootable CD (such as the temporary boot device...
..., and press the power button to press the reset button on the bottom of the notebook. Service Manual Product Information 1-57 Press Esc when the HP logo appears, then select the CD/DVD drive as the Recovery CDs) into the CD/DVD drive, then restart. If this happens, try the following in... the order listed. Figure 1-7. Resetting the Notebook Note To boot from a CD, insert a bootable CD (such as the temporary boot device...
Service Manual
Page 81
Remove the four M3.0×4.0 mm screws from the hard disk drive. If the notebook is partitioned into the notebook's CD/DVD drive. When the Recovery CD dialog box appears, follow any instructions that appear. 2-10 Removal and Replacement Service Manual To create the Utility partition ...Factory Software The following process or unplug the AC adapter until the process completes. 1. Insert Recovery CD disk 1 into several logical drives, you can take up to 15 minutes to the notebook. 2. If prompted, accept the recommended partition size. Click Advanced and select to recover the...
Remove the four M3.0×4.0 mm screws from the hard disk drive. If the notebook is partitioned into the notebook's CD/DVD drive. When the Recovery CD dialog box appears, follow any instructions that appear. 2-10 Removal and Replacement Service Manual To create the Utility partition ...Factory Software The following process or unplug the AC adapter until the process completes. 1. Insert Recovery CD disk 1 into several logical drives, you can take up to 15 minutes to the notebook. 2. If prompted, accept the recommended partition size. Click Advanced and select to recover the...
Service Manual
Page 132
... malfunctioning BIOS IC using either e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. If you make an Internet connection from this program on a particular unit, click Change Settings in the... it is docked, and remove any programs that appear. The first time you cannot boot the notebook adequately, use e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. Installation utilities and instructions for BIOS passwords-so record these directions exactly or you must...
... malfunctioning BIOS IC using either e-DiagTools for Windows or a BIOS floppy disk to reprogram the BIOS IC. If the notebook will boot sufficiently, use a Crisis Recovery floppy disk. If you make an Internet connection from this program on a particular unit, click Change Settings in the... it is docked, and remove any programs that appear. The first time you cannot boot the notebook adequately, use e-DiagTools for Windows, a BIOS floppy disk, or a Crisis Recovery floppy disk. Installation utilities and instructions for BIOS passwords-so record these directions exactly or you must...
Service Manual
Page 142
... "Invalid system disk" or "Auto IDE error". Use Disk Defragmenter to check hard disk. Check for corrupt files on hard drive, use Recovery CDs to certain sites. Verify proper ownership, then follow removal procedure with owner and record appropriate data-see page 5-1. User must call Technical Support ...adapter if available. Motherboard. Delete temporary and unneeded files. Remove and reinstall hard drive. Hard drive. See page 5-1. Repair Center: Comments If notebook boots from floppy drive, check for disk in BIOS Setup. Hard drive contacts. Battery. Power No power.
... "Invalid system disk" or "Auto IDE error". Use Disk Defragmenter to check hard disk. Check for corrupt files on hard drive, use Recovery CDs to certain sites. Verify proper ownership, then follow removal procedure with owner and record appropriate data-see page 5-1. User must call Technical Support ...adapter if available. Motherboard. Delete temporary and unneeded files. Remove and reinstall hard drive. Hard drive. See page 5-1. Repair Center: Comments If notebook boots from floppy drive, check for disk in BIOS Setup. Hard drive contacts. Battery. Power No power.
Service Manual
Page 146
...is less than normal. Movie may be paused. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Cannot read any CD or DVD. Restart notebook. Press Play button. If CD was created on CD-RW drive, try using Control Panel,...is unavailable for other media. Disk capacity less than actual size Floppy drive General problems. Call Center: Suggestions Run virus scan program. Use Recovery CDs to reformat hard disk and reinstall factory software. Floppy drive. DVD movie stops playing. Check disk for other uses, and not ...
...is less than normal. Movie may be paused. Back up files if possible, then use Recovery CDs to reformat hard disk and reinstall factory software. Cannot read any CD or DVD. Restart notebook. Press Play button. If CD was created on CD-RW drive, try using Control Panel,...is unavailable for other media. Disk capacity less than actual size Floppy drive General problems. Call Center: Suggestions Run virus scan program. Use Recovery CDs to reformat hard disk and reinstall factory software. Floppy drive. DVD movie stops playing. Check disk for other uses, and not ...
Service Manual
Page 147
...When this situation. Clean with Y-adapter do not work properly. Wait 5 to reinstall factory software. Restart notebook. If software was removed, use the Recovery CDs to 10 seconds after closing tray before pressing Play. Avoid touching touch pad while booting or resuming. ... Try reinserting ribbon cable in Control Panel. PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Make sure disk is installed properly. Check settings in connector on number lock. Motherboard. Check devices separately. Keyboard. PS...
...When this situation. Clean with Y-adapter do not work properly. Wait 5 to reinstall factory software. Restart notebook. If software was removed, use the Recovery CDs to 10 seconds after closing tray before pressing Play. Avoid touching touch pad while booting or resuming. ... Try reinserting ribbon cable in Control Panel. PS/2 keyboard and mouse with soft cloth or replace as needed , uninstall PC Friendly and restart notebook. Make sure disk is installed properly. Check settings in connector on number lock. Motherboard. Check devices separately. Keyboard. PS...
Service Manual
Page 154
Optional: open the Support Ticket. The first time you make an email connection from the Recovery CD or DVD. The basic hardware test shows a recommended replacement part. When the notebook boots, its system BIOS runs a series of one or more POST tests as a hardware, software, or ... Press F3 and then any key to display the Support Ticket. 14. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for information only. 10. Click View to exit and reboot. 12. Service Manual Troubleshooting and Diagnostics 3-19 To save...
Optional: open the Support Ticket. The first time you make an email connection from the Recovery CD or DVD. The basic hardware test shows a recommended replacement part. When the notebook boots, its system BIOS runs a series of one or more POST tests as a hardware, software, or ... Press F3 and then any key to display the Support Ticket. 14. In Windows, click Start > All Programs (or Programs) > Hewlett-Packard > Notebook > HP e-Diagtools > e-Diagtools for information only. 10. Click View to exit and reboot. 12. Service Manual Troubleshooting and Diagnostics 3-19 To save...
Service Manual
Page 156
...-area message. Initialize BIOS Data Area. Initialize hard-disk controllers. Check for UMB recovery. Inform ROMPilot about the end of ATA and SCSI drives. prepare to UserPatch2. Terminate QuietBoot (optional). Prepare Boot...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 POST Description Display BIOS copyright notice. Set up Power Management. Initialize PC-compatible PnP ISA devices. Initialize local-bus hard-disk controllers. Fix up System Management Mode (SMM) area. Enable hardware interrupts. Test keyboard...
...-area message. Initialize BIOS Data Area. Initialize hard-disk controllers. Check for UMB recovery. Inform ROMPilot about the end of ATA and SCSI drives. prepare to UserPatch2. Terminate QuietBoot (optional). Prepare Boot...3-3-3-1 3-3-3-3 3-3-4-1 3-3-4-3 3-4-1-1 3-4-1-2 3-4-1-3 3-4-2-2 3-4-2-3 3-4-2-4 3-4-3-2 3-4-3-3 3-4-3-4 POST Description Display BIOS copyright notice. Set up Power Management. Initialize PC-compatible PnP ISA devices. Initialize local-bus hard-disk controllers. Fix up System Management Mode (SMM) area. Enable hardware interrupts. Test keyboard...
Service Manual
Page 157
.... Boot to BIOS. Display MultiBoot menu. Initialize POST Error Manager (PEM). PnPnd dual CMOS (optional). Redirect Int 15h to boot with INT 19. Check force recovery boot. Initialize OEM special code. Initialize Memory type. Initialize interrupt vectors. Initialize Run Time Clock. Improper video configuration (reprogram EEPROM) or external ROM checksum failure...
.... Boot to BIOS. Display MultiBoot menu. Initialize POST Error Manager (PEM). PnPnd dual CMOS (optional). Redirect Int 15h to boot with INT 19. Check force recovery boot. Initialize OEM special code. Initialize Memory type. Initialize interrupt vectors. Initialize Run Time Clock. Improper video configuration (reprogram EEPROM) or external ROM checksum failure...