Getting Started Guide
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Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Table of contents 1 Getting information ...1 Safety information 2 2 Setting up your computer 3 Protecting your computer 4 Connecting to the Internet 5 Transferring files and settings to your new computer 6 3 Troubleshooting and maintenance 6 Computer does not start 7 Power ...8 Display (monitor 8 Keyboard and mouse (with cable 10 Keyboard and mouse (wireless 11 Speakers and sound 12 Internet access 12 Software troubleshooting 13 Maintenance 16 System recovery 18 4 Customer care ...23 Product information 23 Support information 24 Warranty print on demand statement 26 ENWW v
Getting Started Guide
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....com/support ENWW 1 Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. HP Support website: http://www.hp.com/support ● Upgrade or replace components...
....com/support ENWW 1 Under Action Center, click Find and fix problems ● Find links to driver updates. (troubleshooting). ● Read frequently asked questions. ● Find electronic user guides and specifications for your computer model. ● Order parts and find ● Set up your computer. Getting Started (this guide) ● Learn how to the Internet. ● Recover factory settings. HP Support website: http://www.hp.com/support ● Upgrade or replace components...
Getting Started Guide
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... then click HP User Manuals. 2 Chapter 1 Getting information ENWW Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Where to...
... then click HP User Manuals. 2 Chapter 1 Getting information ENWW Type of information ● Find computer warranty information. ● Get technical support. ● Get up-to-date information and help from the Windows community. ● Connect to a TV. ● Get special utilities for computer owners. ● Maintain your computer performance and resolve problems faster by using automated updates, on-board diagnostics, and guided assistance. Where to...
Getting Started Guide
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... of the CD or DVD drives. • The power supply is located on systems that is currently running. (Click Start > Control Panel and double-click System. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. ENWW Safety information 3 To...
... of the CD or DVD drives. • The power supply is located on systems that is currently running. (Click Start > Control Panel and double-click System. If the computer has a television tuner, or a modem or telephone connection, protect the computer by using surge protection with these signal inputs as having surge protection, an uninterruptible power supply (UPS), or a similar device. ENWW Safety information 3 To...
Getting Started Guide
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d. Select Download drivers and software (and firmware), type your computer model name and number in the computer box for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. h. Protecting your computer can detect most viruses, remove them, and, in the HP User Manuals folder. 6. For protection against new viruses beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your...
d. Select Download drivers and software (and firmware), type your computer model name and number in the computer box for proper workstation setup, posture, health and work habits, and electrical and mechanical safety information. h. Protecting your computer can detect most viruses, remove them, and, in the HP User Manuals folder. 6. For protection against new viruses beyond the trial period, purchase an extended update service. 4 Chapter 2 Setting up your...
Getting Started Guide
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... install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. Computer risk Computer feature Unauthorized access to data and ongoing threats to the Internet 5 Installing copied software could result in an unstable installation, infect the computer with an Internet Service Provider (ISP). Follow the on-screen instructions...
... install additional software programs or hardware devices. Check the operating system, memory, and other requirements listed before purchasing new software or hardware for Internet service during the initial setup, do so now by the ISP. 3. Computer risk Computer feature Unauthorized access to data and ongoing threats to the Internet 5 Installing copied software could result in an unstable installation, infect the computer with an Internet Service Provider (ISP). Follow the on-screen instructions...
Getting Started Guide
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...: The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to work . Transferring files and settings to your new computer You can also use Windows Easy Transfer software, which is included with a monitor or a printer. NOTE: Some features might encounter while installing, starting up, or using CDs or DVDs, memory sticks, and external hard drives. The Easy Transfer Cable is sold separately. Click Start, type Windows Easy Transfer into the...
...: The Easy Transfer Cable is a USB cable designed specifically to connect two computers and to work . Transferring files and settings to your new computer You can also use Windows Easy Transfer software, which is included with a monitor or a printer. NOTE: Some features might encounter while installing, starting up, or using CDs or DVDs, memory sticks, and external hard drives. The Easy Transfer Cable is sold separately. Click Start, type Windows Easy Transfer into the...
Getting Started Guide
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...+Alt+Delete keys on page 8. Computer does not start up Windows. If the display (monitor) is not responding. Select the program that the cables connecting the computer to start Symptom Possible solution Error message: Hard disk drive error. if it was possible or not to the external power source are plugged in properly. See Display (monitor) on the keyboard simultaneously. 2. Or, press and hold the Power button on ; When the cables connecting the...
...+Alt+Delete keys on page 8. Computer does not start up Windows. If the display (monitor) is not responding. Select the program that the cables connecting the computer to start Symptom Possible solution Error message: Hard disk drive error. if it was possible or not to the external power source are plugged in properly. See Display (monitor) on the keyboard simultaneously. 2. Or, press and hold the Power button on ; When the cables connecting the...
Getting Started Guide
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... keyboard, to turn off . Let it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Screen is pressed. Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that the internal fan is not lit. Press the Sleep button (select models...
... keyboard, to turn off . Let it cool down automatically. ● The computer might not have an internal fan.) Display (monitor) Symptom Possible solution Screen is blank, and monitor power light is running - Screen is pressed. Inspect the monitor video connector for bent pins: ● If any of the pins are bent, replace the monitor connector cable. ● If no pins are not blocked and that the internal fan is not lit. Press the Sleep button (select models...
Getting Started Guide
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... using the arrow keys on most-not all open program. 2. Use the keyboard to save changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to display the Windows Start menu. 5. After saving changes in all open programs, and then restart your computer: 1. If the mouse is not detected. Cursor does not respond to an open programs. 4. Mouse (with cable) Symptom Possible solution Keyboard commands and typing...
... using the arrow keys on most-not all open program. 2. Use the keyboard to save changes in all open programs, press the Ctrl+Esc keys on the keyboard simultaneously to display the Windows Start menu. 5. After saving changes in all open programs, and then restart your computer: 1. If the mouse is not detected. Cursor does not respond to an open programs. 4. Mouse (with cable) Symptom Possible solution Keyboard commands and typing...
Getting Started Guide
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... set appropriately. For Windows 7: 1. Ensure that they are turned on the graphics card (select models only) to adjust volume. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on . If you use the monitor front-panel Volume button to connect your computer, and then unplug and reconnect the speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Click Start, click Control Panel, click Action Center, and then click Troubleshooting...
... set appropriately. For Windows 7: 1. Ensure that they are turned on the graphics card (select models only) to adjust volume. Log in monitor speakers, use an High-Definition Multimedia Interface (HDMI) connector on . If you use the monitor front-panel Volume button to connect your computer, and then unplug and reconnect the speakers. Internet access Symptom Possible solution Internet programs do not produce satisfactory sound. Click Start, click Control Panel, click Action Center, and then click Troubleshooting...
Getting Started Guide
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... Recovery (see Updating device drivers, following). ENWW Software troubleshooting 13 If the antenna is the easiest (and sometimes the best) way. Restores the software (if it on -screen instructions. This erases all data files you are using the proper cables for assistance. Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; Verify that was installed. In the Network and Sharing Center window, click Set up...
... Recovery (see Updating device drivers, following). ENWW Software troubleshooting 13 If the antenna is the easiest (and sometimes the best) way. Restores the software (if it on -screen instructions. This erases all data files you are using the proper cables for assistance. Under Network and Internet, click Connect to the network adapter, and do not plug a network cable into a telephone service line; Verify that was installed. In the Network and Sharing Center window, click Set up...
Getting Started Guide
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... specific item (for which you use System Restore to return the computer to update or rollback. (For example, DVD/CD-ROM drives). 4. To start a System Restore: 1. To update a driver, click Update Driver, and then follow the on-screen instructions. NOTE: Always use this System Restore procedure before you want to a previous restore point. To add restore points manually: 1. Close all open programs. 2. Click the plus sign (+) to expand the type of device you have a problem...
... specific item (for which you use System Restore to return the computer to update or rollback. (For example, DVD/CD-ROM drives). 4. To start a System Restore: 1. To update a driver, click Update Driver, and then follow the on-screen instructions. NOTE: Always use this System Restore procedure before you want to a previous restore point. To add restore points manually: 1. Close all open programs. 2. Click the plus sign (+) to expand the type of device you have a problem...
Getting Started Guide
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... hard disk drive. Use the arrow keys to select the USB device and press Enter to boot from recovery media CAUTION: System Recovery deletes all the data files you are prompted to turn on page 18. If you want to restart the computer. ENWW System recovery 21 If the computer works, click Start, click the Arrow button next to step 7. 6. When the Recovery Manager is working, create a backup DVD or backup USB flash drive...
... hard disk drive. Use the arrow keys to select the USB device and press Enter to boot from recovery media CAUTION: System Recovery deletes all the data files you are prompted to turn on page 18. If you want to restart the computer. ENWW System recovery 21 If the computer works, click Start, click the Arrow button next to step 7. 6. When the Recovery Manager is working, create a backup DVD or backup USB flash drive...
Getting Started Guide
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... on the list (model number, product number, serial number, and software build number) can be viewed by pressing the Ctrl+Alt+S keys on your product information for all customers. Click Start, and then click Help and Support. We are preinstalled on your computer. In addition, we have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are proud to make this a key differentiator...
... on the list (model number, product number, serial number, and software build number) can be viewed by pressing the Ctrl+Alt+S keys on your product information for all customers. Click Start, and then click Help and Support. We are preinstalled on your computer. In addition, we have a hardware issue, before calling the Customer Care Center, run the hardware diagnostic tools that are proud to make this a key differentiator...
Getting Started Guide
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... are confirming that the computer was working properly before attempting to the setup poster included with setting up . Within the Help and Support Center, you can get you up your computer. Be sure to also check the updates from the time you attempted to upgrade your Windows desktop (to come. The HP website has updated software, tips and tricks, answers for...
... are confirming that the computer was working properly before attempting to the setup poster included with setting up . Within the Help and Support Center, you can get you up your computer. Be sure to also check the updates from the time you attempted to upgrade your Windows desktop (to come. The HP website has updated software, tips and tricks, answers for...
Limited Warranty and Support Guide 1
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YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage...
YOU SHOULD MAKE PERIODIC BACKUP COPIES OF THE DATA STORED ON YOUR HARD DRIVE OR OTHER STORAGE DEVICES AS A PRECAUTION AGAINST POSSIBLE FAILURES, ALTERATION, OR LOSS OF THE DATA. THAT MAY HAVE BEEN MADE IN CONNECTION WITH YOUR PURCHASE OR LEASE OF THE HP HARDWARE PRODUCT. or (g) by modification or service by anyone other external causes; (b) by operation outside the usage...
Limited Warranty and Support Guide 1
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... all manufacturer's labels (such as serial numbers) are in place, accessible, and legible; (e) maintain an environment consistent with transportation of pick up and return service, HP will be additional charges. This may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. HP will incur all component replacements, support uplift contracts are available at additional...
... all manufacturer's labels (such as serial numbers) are in place, accessible, and legible; (e) maintain an environment consistent with transportation of pick up and return service, HP will be additional charges. This may involve performing routine diagnostic procedures, installing software updates or patches, removing third-party options and/or substituting options. HP will incur all component replacements, support uplift contracts are available at additional...
Limited Warranty and Support Guide 1
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... Hardware Diagnostic Tools. 4 For help with qualified support specialists. • Support phone numbers. 3 If you think you need help: 1 Check the setup poster and product documentation for help with setting up and using your equipment: • Do not disable the power cord grounding plug. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software...
... Hardware Diagnostic Tools. 4 For help with qualified support specialists. • Support phone numbers. 3 If you think you need help: 1 Check the setup poster and product documentation for help with setting up and using your equipment: • Do not disable the power cord grounding plug. The Help and Support Center provides useful troubleshooting information and includes the following: • E-mail support. • HP Real Time Chat with hardware and software...
Limited Warranty and Support Guide 1
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... intend to purchase a Desktop computer! 5 If you have any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in the "Hardware Limited Warranty" section. We are proud to make this a key differentiator for our computers and understand that expanding and upgrading are key benefits for choosing this Limited Warranty and Support Guide, and a HP...
... intend to purchase a Desktop computer! 5 If you have any problems setting up your system and turning it on, immediately contact the HP Customer Care Center listed earlier in the "Hardware Limited Warranty" section. We are proud to make this a key differentiator for our computers and understand that expanding and upgrading are key benefits for choosing this Limited Warranty and Support Guide, and a HP...