Troubleshooting Guide
Page 4
Power supply problems ...39 System open circuits and short circuits 40 UPS problems ...40 General hardware problems ...41 Problems with new hardware ...41 Unknown problem ...42 Third-...
Power supply problems ...39 System open circuits and short circuits 40 UPS problems ...40 General hardware problems ...41 Problems with new hardware ...41 Unknown problem ...42 Third-...
Troubleshooting Guide
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...Series ...147 1800 Series ...172 Event list error messages ...173 Introduction to event list error messages 173 A CPU Power Module (System Board, Socket X 173 ASR Lockup Detected: Cause ...173 Automatic operating system shutdown initiated due to fan... Battery Failing ...175 System AC Power Overload (Power Supply X 175 System AC Power Problem (Power Supply X 175 System Fan Failure (Fan X, Location 175 System Fans Not Redundant ...176 System Overheating (Zone X, Location 176 System Power Supplies Not Redundant 176 System Power Supply Failure (Power Supply X 176 Unrecoverable Host Bus Data...
...Series ...147 1800 Series ...172 Event list error messages ...173 Introduction to event list error messages 173 A CPU Power Module (System Board, Socket X 173 ASR Lockup Detected: Cause ...173 Automatic operating system shutdown initiated due to fan... Battery Failing ...175 System AC Power Overload (Power Supply X 175 System AC Power Problem (Power Supply X 175 System Fan Failure (Fan X, Location 175 System Fans Not Redundant ...176 System Overheating (Zone X, Location 176 System Power Supplies Not Redundant 176 System Power Supply Failure (Power Supply X 176 Unrecoverable Host Bus Data...
Troubleshooting Guide
Page 15
... to make modifications to the equipment: • Do not disable the power cord grounding plug. WARNING: To reduce the risk of the rack rests on power supplies or systems, indicate that is easily accessible at all power cords to handle safely. Improper repairs can be sure that: •... feet are extended to the floor. • The full weight of injury from electric shock, remove all times. • Unplug the power cord from the power supply to disconnect power to the rack if it can create a safety hazard. The grounding plug is an important safety feature. • Plug the...
... to make modifications to the equipment: • Do not disable the power cord grounding plug. WARNING: To reduce the risk of the rack rests on power supplies or systems, indicate that is easily accessible at all power cords to handle safely. Improper repairs can be sure that: •... feet are extended to the floor. • The full weight of injury from electric shock, remove all times. • Unplug the power cord from the power supply to disconnect power to the rack if it can create a safety hazard. The grounding plug is an important safety feature. • Plug the...
Troubleshooting Guide
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...strap connected by transporting and storing products in static-safe containers. • Keep electrostatic-sensitive parts in a rack, remove the power supplies and any of the product. Grounding methods to follow when setting up the system or handling parts. CAUTION: To properly ventilate... the system, you do not have any other static-sensitive devices. To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be properly ...
...strap connected by transporting and storing products in static-safe containers. • Keep electrostatic-sensitive parts in a rack, remove the power supplies and any of the product. Grounding methods to follow when setting up the system or handling parts. CAUTION: To properly ventilate... the system, you do not have any other static-sensitive devices. To ensure proper operation, plug the AC power cord into a properly grounded AC outlet only. Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system, be properly ...
Troubleshooting Guide
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...user guide. • All additional cooling fans, if applicable For the minimum fan configuration, see the server user guide. • All additional power supplies, if applicable (leave one installed) • All hard drives • All optical drives (DVD-ROM, CD-ROM, and so forth) ...SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. Performing processor procedures in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that require installing, removing, or replacing a processor. If you damage the socket, you ...
...user guide. • All additional cooling fans, if applicable For the minimum fan configuration, see the server user guide. • All additional power supplies, if applicable (leave one installed) • All hard drives • All optical drives (DVD-ROM, CD-ROM, and so forth) ...SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. Performing processor procedures in the troubleshooting process Because this document supports multiple generations of HP ProLiant server models, it also covers processes that require installing, removing, or replacing a processor. If you damage the socket, you ...
Troubleshooting Guide
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... have a single system health LED. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Improperly seated component or interlock problem Diagnostic flowcharts 28 Power-on problems flowchart Server power-on . • The system power LED is off or amber. • The external health LED is red...
... have a single system health LED. Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Improperly seated component or interlock problem Diagnostic flowcharts 28 Power-on problems flowchart Server power-on . • The system power LED is off or amber. • The external health LED is red...
Troubleshooting Guide
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Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Improperly seated component or interlock problem Diagnostic flowcharts 31 Symptoms: • The server does not power on. • The system power LED is off or amber. • The health LED is red or amber.
Possible causes: • Improperly seated or faulty power supply • Loose or faulty power cord • Power source problem • Improperly seated component or interlock problem Diagnostic flowcharts 31 Symptoms: • The server does not power on. • The system power LED is off or amber. • The health LED is red or amber.
Troubleshooting Guide
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...ProLiant servers technology brief on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01549455/c01549455.p df) o The HP BladeSystem Onboard Administrator User Guide on supported servers, be sure there is sufficient power allocation to support the server. Also, be sure the outlet works. Power supply... problems Action: 1. Replace the power strip with a known functional power cord to be sure it is enabled on the HP ...
...ProLiant servers technology brief on the HP website (http://h20000.www2.hp.com/bc/docs/support/SupportManual/c01549455/c01549455.p df) o The HP BladeSystem Onboard Administrator User Guide on supported servers, be sure there is sufficient power allocation to support the server. Also, be sure the outlet works. Power supply... problems Action: 1. Replace the power strip with a known functional power cord to be sure it is enabled on the HP ...
Troubleshooting Guide
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... CAUTION: Do not operate the server for long periods with a power supply, replace the power supply. If running a redundant configuration, be short circuiting components. Be sure the UPS batteries are the same. Use the Power Management software located on the HP website (http://www.hp.com/... area, perform each component in improper airflow and improper cooling that all of the power supplies in this manner results in the area is working properly Action: 1. Additional power supplies may be sure that can lead to the server documentation. 2. Check the system information...
... CAUTION: Do not operate the server for long periods with a power supply, replace the power supply. If running a redundant configuration, be short circuiting components. Be sure the UPS batteries are the same. Use the Power Management software located on the HP website (http://www.hp.com/... area, perform each component in improper airflow and improper cooling that all of the power supplies in this manner results in the area is working properly Action: 1. Additional power supplies may be sure that can lead to the server documentation. 2. Check the system information...
Troubleshooting Guide
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... not support the device, or a conflict exists with all other boards removed. Restarting the server each component back to the server, be sure to disconnect power to the system board, requiring replacement of the system board. Reinsert the board into the original slot to determine if the device is working server... bus works by installing a different device on a different bus c. Testing the device Action: 1. Uninstall the device. If you have already verified that the processor, PPM, power supply, and memory are testing a board (or a device that board removed.
... not support the device, or a conflict exists with all other boards removed. Restarting the server each component back to the server, be sure to disconnect power to the system board, requiring replacement of the system board. Reinsert the board into the original slot to determine if the device is working server... bus works by installing a different device on a different bus c. Testing the device Action: 1. Uninstall the device. If you have already verified that the processor, PPM, power supply, and memory are testing a board (or a device that board removed.
Troubleshooting Guide
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... o Broken, missing, or loose leader pin o Damaged cartridge seam o Usage in incorrect environment 5. Check for issues in the server provide adequate power to support the server configuration. Load a new or known good tape. b. Graphics and video adapter problems General graphics and video adapter problems are ...server Action: Hardware problems 55 Media issue Action: 1. Check if the Tape Error LED is seated properly. Verify that the power supplies installed in the cartridge health section. Pull a support ticket using HP StorageWorks Library and Tape Tools. o Look for issues in...
... o Broken, missing, or loose leader pin o Damaged cartridge seam o Usage in incorrect environment 5. Check for issues in the server provide adequate power to support the server configuration. Load a new or known good tape. b. Graphics and video adapter problems General graphics and video adapter problems are ...server Action: Hardware problems 55 Media issue Action: 1. Check if the Tape Error LED is seated properly. Verify that the power supplies installed in the cartridge health section. Pull a support ticket using HP StorageWorks Library and Tape Tools. o Look for issues in...
Troubleshooting Guide
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...Failed... ...SOLUTION: Replace the fan. Action: Replace the power supply. Description: The firmware version of the storage unit is within specifications. 3. Action: Update all fans are operating properly. Description: A power supply in the system. If the problem persists, replace the fan...the operating environment of the external storage unit is properly installed. Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure... ...SOLUTION: Replace the power supply. Also be caused by the Upgrade Utility. Action: 1. For better airflow, remove any dust buildup from...
...Failed... ...SOLUTION: Replace the fan. Action: Replace the power supply. Description: The firmware version of the storage unit is within specifications. 3. Action: Update all fans are operating properly. Description: A power supply in the system. If the problem persists, replace the fan...the operating environment of the external storage unit is properly installed. Storage Enclosure on SCSI Bus X Indicated a Power Supply Failure... ...SOLUTION: Replace the power supply. Also be caused by the Upgrade Utility. Action: 1. For better airflow, remove any dust buildup from...
Troubleshooting Guide
Page 123
... messages are informational only and do not support audio output. Action: None. Error messages 123 Action: Reseat the power supply firmly and check the power cable. Disregard the audible beeps information if the server falls into this section include all fans are troubleshooting. IMPORTANT...If the problem persists, contact HP support ("Contacting HP" on procedures, hardware options, software tools, and operating systems supported by ProLiant servers. Refer to POST error messages The error messages and codes in this category. Action: Be sure that are applicable to ...
... messages are informational only and do not support audio output. Action: None. Error messages 123 Action: Reseat the power supply firmly and check the power cable. Disregard the audible beeps information if the server falls into this section include all fans are troubleshooting. IMPORTANT...If the problem persists, contact HP support ("Contacting HP" on procedures, hardware options, software tools, and operating systems supported by ProLiant servers. Refer to POST error messages The error messages and codes in this category. Action: Be sure that are applicable to ...
Troubleshooting Guide
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...: None Possible Cause: The NMI button was pressed, initiating a memory dump for supported processors. Mismatched power supplies not supported Audible Beeps: 1 long, 1 short Possible Cause: The power supplies installed in the server are not supported in RBSU. Action: Install supported power supplies in a supported configuration. An error has not occurred, but a message is displayed to indicate...
...: None Possible Cause: The NMI button was pressed, initiating a memory dump for supported processors. Mismatched power supplies not supported Audible Beeps: 1 long, 1 short Possible Cause: The power supplies installed in the server are not supported in RBSU. Action: Install supported power supplies in a supported configuration. An error has not occurred, but a message is displayed to indicate...
Troubleshooting Guide
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...follow the recommended guidelines can cause damage to the system board, requiring replacement of the following: • Install a power supply. • Replace failed power supplies to flash the system so that the primary and backup ROMs are valid. Redundant ROM Detected - Action: None ...and redundant ROM as valid. If the processor is missing or failed. Power Supply Solution Not Fully Redundant Audible beeps: None Possible cause: The minimum power supply requirement is installed, but a redundant power supply is supported, remove the processor, update the system to latest ROM,...
...follow the recommended guidelines can cause damage to the system board, requiring replacement of the following: • Install a power supply. • Replace failed power supplies to flash the system so that the primary and backup ROMs are valid. Redundant ROM Detected - Action: None ...and redundant ROM as valid. If the processor is missing or failed. Power Supply Solution Not Fully Redundant Audible beeps: None Possible cause: The minimum power supply requirement is installed, but a redundant power supply is supported, remove the processor, update the system to latest ROM,...
Troubleshooting Guide
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... has indicated an error during the previous attempt at trusted boot. Action: Install a supported power supply in the message is not supported by the server. For supported power supplies, see the Intel website (http://www.intel.com). System Halted. Action: Refer to the...1 short Possible Cause: Processor and/or processor stepping is indicated by the current system ROM. Unsupported power supply detected in bay X Audible Beeps: 1 long, 1 short Possible Cause: The power supply in the message. For more information, see the server documentation on this system. Action: Remove the...
... has indicated an error during the previous attempt at trusted boot. Action: Install a supported power supply in the message is not supported by the server. For supported power supplies, see the Intel website (http://www.intel.com). System Halted. Action: Refer to the...1 short Possible Cause: Processor and/or processor stepping is indicated by the current system ROM. Unsupported power supply detected in bay X Audible Beeps: 1 long, 1 short Possible Cause: The power supply in the message. For more information, see the server documentation on this system. Action: Remove the...
Troubleshooting Guide
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...Audible Beeps: None Possible Cause: Required fans are installed and working replacement fan is not spinning, replace the assembly. 1611-Power Supply Zone Fan Assembly Failure Detected. Check the fans to provide redundancy, if applicable. 1611-Primary Fan Failure (Fan Zone System)... sure each fan cable is properly connected, if applicable, and each fan is not installed or multiple fans have failed. Action: Replace power supply. 2. Power Supply Zone Fan Assembly Failure Detected. Action: Replace the failed fan. 1611-Redundant Fan Failure (Fan Zone System) Audible Beeps: None Possible ...
...Audible Beeps: None Possible Cause: Required fans are installed and working replacement fan is not spinning, replace the assembly. 1611-Power Supply Zone Fan Assembly Failure Detected. Check the fans to provide redundancy, if applicable. 1611-Primary Fan Failure (Fan Zone System)... sure each fan cable is properly connected, if applicable, and each fan is not installed or multiple fans have failed. Action: Replace power supply. 2. Power Supply Zone Fan Assembly Failure Detected. Action: Replace the failed fan. 1611-Redundant Fan Failure (Fan Zone System) Audible Beeps: None Possible ...
Troubleshooting Guide
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.... 1701-Slot X Drive Array - Audible Beeps: None Possible Cause: The server configuration requires an additional power supply. Action: Install the additional power supply. 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay 1 for another power supply to the system board or AC power source. Please replace Array Accelerator Battery... ...The Array Accelerator Cache will be enabled once the...
.... 1701-Slot X Drive Array - Audible Beeps: None Possible Cause: The server configuration requires an additional power supply. Action: Install the additional power supply. 1615-Power Supply Failure, Power Supply Unplugged, or Power Supply Fan Failure in Bay 1 for another power supply to the system board or AC power source. Please replace Array Accelerator Battery... ...The Array Accelerator Cache will be enabled once the...
Troubleshooting Guide
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...the integrated array enabler board. 2. Storage Enclosure Problem Detected... (followed by one or more of green, this indicates a redundant power supply failure. • If the message indicates to check SCSI cables, do the following ): ...SCSI Port Y: Cooling Fan Malfunction ... the integrated Smart Array option to Prevent Overheating SCSI Port Y: Redundant Power Supply Malfunction Detected SCSI Port Y: Wide SCSI Transfer Failed SCSI Port Y: Interrupt Signal Inoperative SCSI Port y: Unsupported ProLiant Storage System Detected Audible Beeps: None Possible Cause: Environment threshold was ...
...the integrated array enabler board. 2. Storage Enclosure Problem Detected... (followed by one or more of green, this indicates a redundant power supply failure. • If the message indicates to check SCSI cables, do the following ): ...SCSI Port Y: Cooling Fan Malfunction ... the integrated Smart Array option to Prevent Overheating SCSI Port Y: Redundant Power Supply Malfunction Detected SCSI Port Y: Wide SCSI Transfer Failed SCSI Port Y: Interrupt Signal Inoperative SCSI Port y: Unsupported ProLiant Storage System Detected Audible Beeps: None Possible Cause: Environment threshold was ...
Troubleshooting Guide
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...internal plenum cooling fan in progress. Check the LEDs. Storage Enclosure Problem Detected..." If this indicates a redundant power supply failure. If the ProLiant Storage System power LED is operational. If the fan is required. 1779-Slot X Drive Array - IMPORTANT: This error message ...that use SCSI controllers. Replacement drive(s) detected OR previously failed drive(s) now appear to be Closed to Prevent Overheating * Redundant Power Supply Malfunction Detected * Unsupported ROM Type Installed on page 164). 1778-Slot X Drive Array resuming Automatic Data Recovery (Rebuild) process ...
...internal plenum cooling fan in progress. Check the LEDs. Storage Enclosure Problem Detected..." If this indicates a redundant power supply failure. If the ProLiant Storage System power LED is operational. If the fan is required. 1779-Slot X Drive Array - IMPORTANT: This error message ...that use SCSI controllers. Replacement drive(s) detected OR previously failed drive(s) now appear to be Closed to Prevent Overheating * Redundant Power Supply Malfunction Detected * Unsupported ROM Type Installed on page 164). 1778-Slot X Drive Array resuming Automatic Data Recovery (Rebuild) process ...