Troubleshooting Guide
Page 8
...The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) • Updated HP SIM reports a drive fault on a hard drive managed by an HP Smart Array controller (on page 46) •... Updated The fault LED is illuminated on a hard drive managed by an HP Smart Array controller (on page 46) • Updated No hard drives are recognized (on page 47) •...
...The twelfth edition of the HP ProLiant Servers Troubleshooting Guide, part number 375445-403, includes the following additions and updates: • Updated Power source problems (on page 39) • Updated HP SIM reports a drive fault on a hard drive managed by an HP Smart Array controller (on page 46) •... Updated The fault LED is illuminated on a hard drive managed by an HP Smart Array controller (on page 46) • Updated No hard drives are recognized (on page 47) •...
Troubleshooting Guide
Page 22
... A predictive failure alert has been received for fault tolerance and all other drives in the array are grouped together into the same drive array. • Drives must be the same capacity to a Smart Array controller. SAS and SATA hard drive LED combinations NOTE: Predictive failure alerts can occur only when ...the server is connected to an array controller, you may terminate the current operation and cause data loss. or (3) it is not being accessed or being updated The drive has...
... A predictive failure alert has been received for fault tolerance and all other drives in the array are grouped together into the same drive array. • Drives must be the same capacity to a Smart Array controller. SAS and SATA hard drive LED combinations NOTE: Predictive failure alerts can occur only when ...the server is connected to an array controller, you may terminate the current operation and cause data loss. or (3) it is not being accessed or being updated The drive has...
Troubleshooting Guide
Page 42
... replacing boards or other components were not accidentally unseated during the installation of the new hardware component. 8. If you need the latest Smart Array Controller device driver. Be sure all cables are connected to the correct locations and are set to the minimum hardware configuration (on page 18).".... For more information, see "Breaking the server down and disconnect power to be sure all cards or devices that are using a Smart Array controller, you do not run HP Insight Diagnostics (on the inside of the server access panel or the server documentation. 11. If the "...
... replacing boards or other components were not accidentally unseated during the installation of the new hardware component. 8. If you need the latest Smart Array Controller device driver. Be sure all cables are connected to the correct locations and are set to the minimum hardware configuration (on page 18).".... For more information, see "Breaking the server down and disconnect power to be sure all cards or devices that are using a Smart Array controller, you do not run HP Insight Diagnostics (on the inside of the server access panel or the server documentation. 11. If the "...
Troubleshooting Guide
Page 44
... the button cell to boot is not damaged and is inconsistent, or drive cannot read from the drive. 3. If a battery fails completely, the HP Smart Array controller detects this pressure release occurs, the battery no loose connections (on the cable so that only supports CDs. If attempting to boot from a USB CD...
... the button cell to boot is not damaged and is inconsistent, or drive cannot read from the drive. 3. If a battery fails completely, the HP Smart Array controller detects this pressure release occurs, the battery no loose connections (on the cable so that only supports CDs. If attempting to boot from a USB CD...
Troubleshooting Guide
Page 46
... and service guide. • If the drive fault LED is still present, run the appropriate array diagnostic software (on page 78). Perform the actions recommended by an HP Smart Array controller Action: • If the drive fault LED is illuminated, see the drive LED combination tables ...or later ("HP Insight Diagnostics" on page 77), insert the SmartStart CD and run the appropriate array diagnostic software (on page 78). Perform the actions recommended by an HP Smart Array controller Action: • If the drive fault LED is illuminated, see the drive LED combination tables in...
... and service guide. • If the drive fault LED is still present, run the appropriate array diagnostic software (on page 78). Perform the actions recommended by an HP Smart Array controller Action: • If the drive fault LED is illuminated, see the drive LED combination tables ...or later ("HP Insight Diagnostics" on page 77), insert the SmartStart CD and run the appropriate array diagnostic software (on page 78). Perform the actions recommended by an HP Smart Array controller Action: • If the drive fault LED is illuminated, see the drive LED combination tables in...
Troubleshooting Guide
Page 47
... may overheat and cause sluggish response or drive failure. 6. If the controller supports license keys and the configuration is dual domain, be sure the hard drive is working by the server Action: 1. When using an array controller, be sure the license key is set properly. Be sure no power ...problems (on page 72). Be sure that the boot controller order is installed. Be sure no device conflict exists. 3. To determine the proper...
... may overheat and cause sluggish response or drive failure. 6. If the controller supports license keys and the configuration is dual domain, be sure the hard drive is working by the server Action: 1. When using an array controller, be sure the license key is set properly. Be sure no power ...problems (on page 72). Be sure that the boot controller order is installed. Be sure no device conflict exists. 3. To determine the proper...
Troubleshooting Guide
Page 48
... the drive Action: 1. Be sure that USB is not defective by installing the hard drive in RBSU. 2. When the drive is a replacement drive on an array controller, be sure that the server boots from the SD card. 2. Run the repair utility for the operating system. 2. When a TPM is installed and is being...
... the drive Action: 1. Be sure that USB is not defective by installing the hard drive in RBSU. 2. When the drive is a replacement drive on an array controller, be sure that the server boots from the SD card. 2. Run the repair utility for the operating system. 2. When a TPM is installed and is being...
Troubleshooting Guide
Page 66
... does not occur for the target system. Command-line syntax error If the correct command-line syntax is not used for all the servers or array controllers that you are upgrading can be guaranteed, it is possible for the target computer, and then restart the process.
... does not occur for the target system. Command-line syntax error If the correct command-line syntax is not used for all the servers or array controllers that you are upgrading can be guaranteed, it is possible for the target computer, and then restart the process.
Troubleshooting Guide
Page 72
... stripe size migration • Suggests the optimum configuration for HP ProLiant Servers User Guide on the HP website (http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00729544/c00729544.pdf). For more information about the controller and its features, see the HP Smart Array Controllers for an unconfigured system • Provides different operating modes...
... stripe size migration • Suggests the optimum configuration for HP ProLiant Servers User Guide on the HP website (http://bizsupport1.austin.hp.com/bc/docs/support/SupportManual/c00729544/c00729544.pdf). For more information about the controller and its features, see the HP Smart Array Controllers for an unconfigured system • Provides different operating modes...
Troubleshooting Guide
Page 73
... create the first logical drive, assign RAID levels, and establish online spare configurations. ACU Diagnostics never collects information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website (http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01608507/c01608507.pdf). This option...
... create the first logical drive, assign RAID levels, and establish online spare configurations. ACU Diagnostics never collects information about the controller and its features, see the HP Smart Array Controllers for HP ProLiant Servers User Guide on the HP website (http://bizsupport2.austin.hp.com/bc/docs/support/SupportManual/c01608507/c01608507.pdf). This option...
Troubleshooting Guide
Page 77
... faster than offline testing. For more information or to download the utility, refer to diagnose Smart Array SCSI hard drives. Using the diagnosis feature reduces downtime and provides information on page 77) provides ...://www.hp.com/servers/diags). HP Insight Diagnostics survey functionality HP Insight Diagnostics (on ProLiant servers. Software tools and solutions 77 Smart Array SCSI Diagnosis feature NOTE: This feature is a combination of a logical volume. To ...® and Linux versions, the utility helps to a Smart Array controller and configured as part of drive history and...
... faster than offline testing. For more information or to download the utility, refer to diagnose Smart Array SCSI hard drives. Using the diagnosis feature reduces downtime and provides information on page 77) provides ...://www.hp.com/servers/diags). HP Insight Diagnostics survey functionality HP Insight Diagnostics (on ProLiant servers. Software tools and solutions 77 Smart Array SCSI Diagnosis feature NOTE: This feature is a combination of a logical volume. To ...® and Linux versions, the utility helps to a Smart Array controller and configured as part of drive history and...
Troubleshooting Guide
Page 81
... • Deploys necessary component updates only • Downloads the latest components from Web • Enables direct update of servers and array controllers. System Online ROM flash component utility This utility is a customizable subscription sign-up service that may not be supported by each target... is not available on page 80)." Software tools and solutions 81 For operating systems supported by the server, see "Firmware (on HP ProLiant G6 servers or later. This tool has the following features: • Works offline and online • Supports Microsoft® Windows NT...
... • Deploys necessary component updates only • Downloads the latest components from Web • Enables direct update of servers and array controllers. System Online ROM flash component utility This utility is a customizable subscription sign-up service that may not be supported by each target... is not available on page 80)." Software tools and solutions 81 For operating systems supported by the server, see "Firmware (on HP ProLiant G6 servers or later. This tool has the following features: • Works offline and online • Supports Microsoft® Windows NT...
Troubleshooting Guide
Page 93
...options, software tools, and operating systems supported by the server. IMPORTANT: This guide provides information for proper seating on an array controller. Some information may not apply to ADU error messages This section contains a complete alphabetical list of times that write memory ... X Description: Number of the last 32 parity errors on transfers to memory on the array accelerator board. Action: Install an array accelerator board on the array controller board. If an array accelerator board is installed, check for multiple servers. Accelerator Error Log Description: List of ...
...options, software tools, and operating systems supported by the server. IMPORTANT: This guide provides information for proper seating on an array controller. Some information may not apply to ADU error messages This section contains a complete alphabetical list of times that write memory ... X Description: Number of the last 32 parity errors on transfers to memory on the array accelerator board. Action: Install an array accelerator board on the array controller board. If an array accelerator board is installed, check for multiple servers. Accelerator Error Log Description: List of ...
Troubleshooting Guide
Page 96
... By a Loose Pin on Diagnostics screen for a different controller from the one physically present in use with array accelerator board. Action: Try reseating the cache to array controller. Refer to other messages on One of the RAM Chips Description: Cache has been disabled due to recharge them. Array Accelerator Battery Pack X not Fully Charged Description: Battery...
... By a Loose Pin on Diagnostics screen for a different controller from the one physically present in use with array accelerator board. Action: Try reseating the cache to array controller. Refer to other messages on One of the RAM Chips Description: Cache has been disabled due to recharge them. Array Accelerator Battery Pack X not Fully Charged Description: Battery...
Troubleshooting Guide
Page 97
..." on the front panel may not function properly. Action: Run the server setup utility to the controller in this controller. Controller Communication Failure Occurred Description: Controller communication failure occurred. NVRAM Configuration not Present Description: EISA NVRAM does not contain a configuration for a different array controller board. ADU was previously configured and you believe drive swapping has occurred.
..." on the front panel may not function properly. Action: Run the server setup utility to the controller in this controller. Controller Communication Failure Occurred Description: Controller communication failure occurred. NVRAM Configuration not Present Description: EISA NVRAM does not contain a configuration for a different array controller board. ADU was previously configured and you believe drive swapping has occurred.
Troubleshooting Guide
Page 98
...command has disabled posted-writes. Drive (Bay) X Has Loose Cable Description: The array controller could not communicate with this drive with a Signature of Zero Description: ADU ("Array diagnostic software" on the controller. Error messages 98 Drive (Bay) X has Insufficient Capacity for its internal POST.... Action: 1. If the problem persists, power down the system and replace the cable. 5. Controller Reported POST Error. Run ACU ("Array Configuration Utility" on page 72) to the latest firmware version ("Firmware maintenance" on this physical drive is below the...
...command has disabled posted-writes. Drive (Bay) X Has Loose Cable Description: The array controller could not communicate with this drive with a Signature of Zero Description: ADU ("Array diagnostic software" on the controller. Error messages 98 Drive (Bay) X has Insufficient Capacity for its internal POST.... Action: 1. If the problem persists, power down the system and replace the cable. 5. Controller Reported POST Error. Run ACU ("Array Configuration Utility" on page 72) to the latest firmware version ("Firmware maintenance" on this physical drive is below the...
Troubleshooting Guide
Page 101
... to Cache Error Description: This logical drive failed due to communicate over the link connecting the redundant controllers. Action: Be sure both controllers are using ACU ("Array Configuration Utility" on hours. Insufficient adapter resources Description: The adapter does not have been placed in ... have sufficient resources to perform posted-write operations to configure the controller and NVRAM. Identify Logical Drive Data did not Match with NVRAM Description: The identify unit data from the array controller does not match with the information stored in a system that has...
... to Cache Error Description: This logical drive failed due to communicate over the link connecting the redundant controllers. Action: Be sure both controllers are using ACU ("Array Configuration Utility" on hours. Insufficient adapter resources Description: The adapter does not have been placed in ... have sufficient resources to perform posted-write operations to configure the controller and NVRAM. Identify Logical Drive Data did not Match with NVRAM Description: The identify unit data from the array controller does not match with the information stored in a system that has...
Troubleshooting Guide
Page 105
...: To stamp without destroying the current configuration: 1. SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s) Description: The monitor and performance threshold for the array controller. 5. Change the array accelerator back to stamp the drive with monitor and performance features. Action: 1. SCSI Port X, Drive ID Y Firmware Needs Upgrading Description: Drive firmware may cause...
...: To stamp without destroying the current configuration: 1. SCSI Port X, Drive ID Y Has Exceeded the Following Threshold(s) Description: The monitor and performance threshold for the array controller. 5. Change the array accelerator back to stamp the drive with monitor and performance features. Action: 1. SCSI Port X, Drive ID Y Firmware Needs Upgrading Description: Drive firmware may cause...
Troubleshooting Guide
Page 106
...communicate with the volume. SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match Description: The copies of the array controller has been updated. SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Power Monitor and Performance Data... ...... for this hard drive has been generated, indicating that this drive at the earliest opportunity. Restart the system. 4. Refer to reinitialize the array accelerator board. Reconnect the cable securely. 3. The drive may remain disabled until it is reinitialized. Refer to be replaced. SCSI Port ...
...communicate with the volume. SCSI Port X, Drive ID Y RIS Copies Within This Drive Do Not Match Description: The copies of the array controller has been updated. SCSI Port X, Drive ID Y...S.M.A.R.T. Predictive Failure Errors Have Been Detected in the Power Monitor and Performance Data... ...... for this hard drive has been generated, indicating that this drive at the earliest opportunity. Restart the system. 4. Refer to reinitialize the array accelerator board. Reconnect the cable securely. 3. The drive may remain disabled until it is reinitialized. Refer to be replaced. SCSI Port ...
Troubleshooting Guide
Page 111
... threshold violation may not be Disabled or Failed ...SOLUTION: Power down the server. 2. Verify that the controller is fully seated. 3. Error messages 111 Description: ADU ("Array diagnostic software" on , replace the drive. Action: If the hard drive amber LED is not seated ... the mirrored memory was returned from the array accelerator board that the controller is on page 78) requested the identify controller data from both sides of ADU ("Array diagnostic software" on SCSI Port X, Drive ID Y Description: The array controller cannot communicate with Drive on page 78)....
... threshold violation may not be Disabled or Failed ...SOLUTION: Power down the server. 2. Verify that the controller is fully seated. 3. Error messages 111 Description: ADU ("Array diagnostic software" on , replace the drive. Action: If the hard drive amber LED is not seated ... the mirrored memory was returned from the array accelerator board that the controller is on page 78) requested the identify controller data from both sides of ADU ("Array diagnostic software" on SCSI Port X, Drive ID Y Description: The array controller cannot communicate with Drive on page 78)....