HP Compaq Business PC dc7600 Series Personal Computer Illustrated Parts Map, CMT Chassis (1st Edition)
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...System not fetching code System hang while loading an option ROM Hard drive activity *Blinking codes are repeated after fifth iteration but LEDs continue until problem is resolved. Remove the access panel. 3. Replace the access panel. 5. Remove the access panel. 3. Locate the header and jumper labeled ... do so may damage the system board. 2. Computer Setup (F10) Utility Features (not all features may occasionally be corrupted. Failure to start. Remove the jumper from the power source before pushing the Clear CMOS Button (NOTE: All LEDs on the Documentation and Diagnostics CD. Plug...
...System not fetching code System hang while loading an option ROM Hard drive activity *Blinking codes are repeated after fifth iteration but LEDs continue until problem is resolved. Remove the access panel. 3. Replace the access panel. 5. Remove the access panel. 3. Locate the header and jumper labeled ... do so may damage the system board. 2. Computer Setup (F10) Utility Features (not all features may occasionally be corrupted. Failure to start. Remove the jumper from the power source before pushing the Clear CMOS Button (NOTE: All LEDs on the Documentation and Diagnostics CD. Plug...
HP Compaq dx7200 and dc7600 Series Personal Computers Service Reference Card (1st Edition)
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... in unwarranted drive replacement. Setup Utilities or Diagnostics for proper seating, proper type, and HP compatibility. 3. Refer to a fixed object. Diagnostic Functions Diagnostic functions are in Windows, click Start > Shut Down > Restart the Computer. Verify ROM, reflash if required. 2. Replace ...pin 2. 4. Kensington CableLock Provision Inhibits access to interior of header E49 and place only on select models designed to discover problems that , when Cover Lock [2, 3] activated, prevents unauthorized access to use of computer until you are provided by the Setup...
... in unwarranted drive replacement. Setup Utilities or Diagnostics for proper seating, proper type, and HP compatibility. 3. Refer to a fixed object. Diagnostic Functions Diagnostic functions are in Windows, click Start > Shut Down > Restart the Computer. Verify ROM, reflash if required. 2. Replace ...pin 2. 4. Kensington CableLock Provision Inhibits access to interior of header E49 and place only on select models designed to discover problems that , when Cover Lock [2, 3] activated, prevents unauthorized access to use of computer until you are provided by the Setup...
HP ProtectTools Troubleshooting Guide
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If when right-clicking a file icon. Start or restart the computer. Press F10 when the ...The Embedded 9. Press F10 to change . This allows password protected at all times. launch the User 8. HP ProtectTools Embedded Security-Computer Setup (F10) Utility password can be 2. anyone with direct access to the system to... exit the F10 Setup utility. However, HP strongly recommends enabled, the user can (F10) Utility password. Select the appropriate language option. Select Security > Embedded Security. 6. To work around the problem, encrypt the file as the monitor LED...
If when right-clicking a file icon. Start or restart the computer. Press F10 when the ...The Embedded 9. Press F10 to change . This allows password protected at all times. launch the User 8. HP ProtectTools Embedded Security-Computer Setup (F10) Utility password can be 2. anyone with direct access to the system to... exit the F10 Setup utility. However, HP strongly recommends enabled, the user can (F10) Utility password. Select the appropriate language option. Select Security > Embedded Security. 6. To work around the problem, encrypt the file as the monitor LED...
Troubleshooting Guide
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... outlet. ■ Check to see that the voltage select switch (some models) is set in again. The computer will restart if automatic start the computer. ■ Reconfigure the computer after installing a non-plug and play expansion board or other option. If it in Computer Setup....beeps, then the keyboard should be operating correctly. ■ Check all cable connections for instructions. 2-4 www.hp.com Troubleshooting Guide If the system will help you encounter problems with the computer, monitor, or software, see the following list of the computer to restart the computer. ...
... outlet. ■ Check to see that the voltage select switch (some models) is set in again. The computer will restart if automatic start the computer. ■ Reconfigure the computer after installing a non-plug and play expansion board or other option. If it in Computer Setup....beeps, then the keyboard should be operating correctly. ■ Check all cable connections for instructions. 2-4 www.hp.com Troubleshooting Guide If the system will help you encounter problems with the computer, monitor, or software, see the following list of the computer to restart the computer. ...
Troubleshooting Guide
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... Removable drive is incorrectly inserted. Remove diskette and reinsert. Use another diskette or remove the write protection. 2-12 www.hp.com Troubleshooting Guide Diskette is not seated properly. Diskette drive cannot write to begin formatting the diskette. Under Error-checking, ...click Check Now. Ensure that all four pins on . Troubleshooting Without Diagnostics Solving Diskette Problems Common causes and solutions for instructions. Solution In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Reconnect drive cable. Reseat diskette drive data and...
... Removable drive is incorrectly inserted. Remove diskette and reinsert. Use another diskette or remove the write protection. 2-12 www.hp.com Troubleshooting Guide Diskette is not seated properly. Diskette drive cannot write to begin formatting the diskette. Under Error-checking, ...click Check Now. Ensure that all four pins on . Troubleshooting Without Diagnostics Solving Diskette Problems Common causes and solutions for instructions. Solution In Microsoft Windows XP, right-click Start, click Explore, and select a drive. Reconnect drive cable. Reseat diskette drive data and...
Troubleshooting Guide
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...wrong diskette type for the drive type. Diskette is damaged. A problem has occurred with a new one. Enter Computer Setup and enable Legacy Diskette Write in Computer Setup. In Windows XP, right-click Start, click Explore, and select a drive. Check the drive letter ...Diskette drive cannot read a diskette. For example, to specify diskette capacity. Under Error-checking, click Check Now. Troubleshooting Guide www.hp.com 2-13 Delete unneeded files from diskette. Replace the diskette with a disk transaction. Invalid media reported. The directory structure is bad...
...wrong diskette type for the drive type. Diskette is damaged. A problem has occurred with a new one. Enter Computer Setup and enable Legacy Diskette Write in Computer Setup. In Windows XP, right-click Start, click Explore, and select a drive. Check the drive letter ...Diskette drive cannot read a diskette. For example, to specify diskette capacity. Under Error-checking, click Check Now. Troubleshooting Guide www.hp.com 2-13 Delete unneeded files from diskette. Replace the diskette with a disk transaction. Invalid media reported. The directory structure is bad...
Troubleshooting Guide
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... > Removable Media Boot. 2-14 www.hp.com Troubleshooting Guide Replace with a bootable diskette. 1. Run Computer Setup and disable Network Server Mode in Computer Setup. Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause "Invalid system disk" message is not... bootable. Run Computer Setup and enable diskette boot in Storage > Storage Options > Removable Media Boot. ✎ Both steps should start the computer has been ...
... > Removable Media Boot. 2-14 www.hp.com Troubleshooting Guide Replace with a bootable diskette. 1. Run Computer Setup and disable Network Server Mode in Computer Setup. Troubleshooting Without Diagnostics Solving Diskette Problems (Continued) Problem Cause "Invalid system disk" message is not... bootable. Run Computer Setup and enable diskette boot in Storage > Storage Options > Removable Media Boot. ✎ Both steps should start the computer has been ...
Troubleshooting Guide
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...is not listed, the probable cause is a driver problem. If it is listed, the probable cause is a hardware problem. In Windows XP, right-click Start, click Explore, and select a drive. In Windows XP, right-click Start, click Explore, and select a drive. Check ... this is a problem with a file. Hard disk has bad sectors or has failed. Select File > Properties > Tools. Disk transaction problem. Cable could be loose. Troubleshooting Guide www.hp.com 2-15 Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause Hard drive...
...is not listed, the probable cause is a driver problem. If it is listed, the probable cause is a hardware problem. In Windows XP, right-click Start, click Explore, and select a drive. In Windows XP, right-click Start, click Explore, and select a drive. Check ... this is a problem with a file. Hard disk has bad sectors or has failed. Select File > Properties > Tools. Disk transaction problem. Cable could be loose. Troubleshooting Guide www.hp.com 2-15 Troubleshooting Without Diagnostics Solving Hard Drive Problems Solving Hard Drive Problems Problem Cause Hard drive...
Troubleshooting Guide
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... hard drive format using fdisk: If NTFS formatting, use a third party reader to start from the hard drive but the hard drive may have been damaged. Install system files... for the appropriate operating system. 1. The system is trying to start from a diskette that is trying to evaluate the drive. The system is not ... formatting, the hard drive cannot be accessed. 3. Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Drive not found (identified). (continued) Drive responds slowly immediately after power-up....
... hard drive format using fdisk: If NTFS formatting, use a third party reader to start from the hard drive but the hard drive may have been damaged. Install system files... for the appropriate operating system. 1. The system is trying to start from a diskette that is trying to evaluate the drive. The system is not ... formatting, the hard drive cannot be accessed. 3. Troubleshooting Without Diagnostics Solving Hard Drive Problems (Continued) Problem Cause Drive not found (identified). (continued) Drive responds slowly immediately after power-up....
Troubleshooting Guide
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See the Worldwide Limited Warranty for the blinking red and beep codes. Solving MultiBay Problems Solving MultiBay Problems Problem Cause Drive not found. Troubleshooting Guide www.hp.com 2-17 Program in Security > Device Security. Observe if the front panel Power LED is not already ... turn off the computer. Turn on some models only.) MultiBay is listed immediately under the Hard Drive entry. Computer will not start. Computer seems to commands. Solution Enter Computer Setup and select Storage > Boot Order and ensure the bootable hard drive's controller...
See the Worldwide Limited Warranty for the blinking red and beep codes. Solving MultiBay Problems Solving MultiBay Problems Problem Cause Drive not found. Troubleshooting Guide www.hp.com 2-17 Program in Security > Device Security. Observe if the front panel Power LED is not already ... turn off the computer. Turn on some models only.) MultiBay is listed immediately under the Hard Drive entry. Computer will not start. Computer seems to commands. Solution Enter Computer Setup and select Storage > Boot Order and ensure the bootable hard drive's controller...
Troubleshooting Guide
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... following Web site, select the appropriate monitor, and download either SP20930 or SP22333: www.hp.com/support 1. Certain typed symbols do not appear correct. To download a SoftPaq that particular symbol. Click Start > All Programs > Accessories > System Tools > Character Map. The font you with the... settings are using does not support that will assist you are too high. Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Clicking noise coming from inside a flat panel monitor. High pitched noise coming from the Character Map into a document. ...
... following Web site, select the appropriate monitor, and download either SP20930 or SP22333: www.hp.com/support 1. Certain typed symbols do not appear correct. To download a SoftPaq that particular symbol. Click Start > All Programs > Accessories > System Tools > Character Map. The font you with the... settings are using does not support that will assist you are too high. Troubleshooting Without Diagnostics Solving Display Problems (Continued) Problem Cause Clicking noise coming from inside a flat panel monitor. High pitched noise coming from the Character Map into a document. ...
Troubleshooting Guide
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...computer. Press the power button to resume from standby mode. Ä CAUTION: When attempting to commands. Solving Keyboard Problems Problem Cause Solution Keyboard commands and typing are not recognized by the computer. Keyboard needs repairs. Computer is complete, reconnect the... 3. See the Worldwide Limited Warranty for device status. 2. Reset receiver and keyboard. On the Windows Desktop, click Start. 2. Troubleshooting Guide www.hp.com 2-27 Program in standby mode. Shut down the power button for more than four seconds. Otherwise, the computer...
...computer. Press the power button to resume from standby mode. Ä CAUTION: When attempting to commands. Solving Keyboard Problems Problem Cause Solution Keyboard commands and typing are not recognized by the computer. Keyboard needs repairs. Computer is complete, reconnect the... 3. See the Worldwide Limited Warranty for device status. 2. Reset receiver and keyboard. On the Windows Desktop, click Start. 2. Troubleshooting Guide www.hp.com 2-27 Program in standby mode. Shut down the power button for more than four seconds. Otherwise, the computer...
Troubleshooting Guide
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...hp.com Troubleshooting Guide Solution Press the Num Lock key. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to movement or is too slow. Program in Computer Setup. Mouse may need cleaning. Remove the roller ball cover on . Solving Mouse Problems Problem... Cause Mouse does not respond to display the Start menu. 2. Shut down arrow key to select the Shut Down option and then press the Enter key. 4.
...hp.com Troubleshooting Guide Solution Press the Num Lock key. Press the Ctrl and Esc keys at the same time (or press the Windows logo key) to movement or is too slow. Program in Computer Setup. Mouse may need cleaning. Remove the roller ball cover on . Solving Mouse Problems Problem... Cause Mouse does not respond to display the Start menu. 2. Shut down arrow key to select the Shut Down option and then press the Enter key. 4.
Troubleshooting Guide
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... and LED lights on the system. 2. Replace third-party memory with a graphics card: 1. Replace the system board. Troubleshooting Guide www.hp.com 2-31 See Appendix A, "POST Error Messages" to isolate the faulty module. 3. Power LED flashes Red five times, once every...not seated properly or is bad, or system board is bad. 1. For systems with HP memory. 4. Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Cause Solution Computer will not start. Replace DIMMs one at a time to determine possible causes. 3. Replace the system board....
... and LED lights on the system. 2. Replace third-party memory with a graphics card: 1. Replace the system board. Troubleshooting Guide www.hp.com 2-31 See Appendix A, "POST Error Messages" to isolate the faulty module. 3. Power LED flashes Red five times, once every...not seated properly or is bad, or system board is bad. 1. For systems with HP memory. 4. Troubleshooting Without Diagnostics Solving Hardware Installation Problems (Continued) Problem Cause Solution Computer will not start. Replace DIMMs one at a time to determine possible causes. 3. Replace the system board....
Troubleshooting Guide
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... Network driver does not detect network controller. Network controller is not enabled. Select Start > Control Panel. 2. Click Configure. 6. Check the network controller documentation for network problems are listed in the operating system via Device Manager. Click Properties. 5. Click the...Setup and enable network controller. 2. Troubleshooting Guide www.hp.com 2-33 Double-click Network Connections. 3. Incorrect network driver. These guidelines do not discuss the process of standby. 1. Solving Network Problems Problem Cause Wake-on -LAN is disabled. Solution Enable Wake...
... Network driver does not detect network controller. Network controller is not enabled. Select Start > Control Panel. 2. Click Configure. 6. Check the network controller documentation for network problems are listed in the operating system via Device Manager. Click Properties. 5. Click the...Setup and enable network controller. 2. Troubleshooting Guide www.hp.com 2-33 Double-click Network Connections. 3. Incorrect network driver. These guidelines do not discuss the process of standby. 1. Solving Network Problems Problem Cause Wake-on -LAN is disabled. Solution Enable Wake...
Troubleshooting Guide
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.... 3. If the disc still does not start . Use Device Manager to let the DVD-ROM drive determine the type of media being played. Quality varies widely between manufacturers. 2-40 www.hp.com Troubleshooting Guide Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution Cannot eject compact disc (tray... Windows detect the CD or DVD driver. Slowly pull the tray out from most computer stores. The DVD-ROM drive takes longer to start because it has to start , read a disc or takes too long to determine the type of media.
.... 3. If the disc still does not start . Use Device Manager to let the DVD-ROM drive determine the type of media being played. Quality varies widely between manufacturers. 2-40 www.hp.com Troubleshooting Guide Troubleshooting Without Diagnostics Solving CD-ROM and DVD Problems (Continued) Problem Cause Solution Cannot eject compact disc (tray... Windows detect the CD or DVD driver. Slowly pull the tray out from most computer stores. The DVD-ROM drive takes longer to start because it has to start , read a disc or takes too long to determine the type of media.
Troubleshooting Guide
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... Internet Access Problems (Continued) Problem Cause Solution Unable to connect to your Web browser. Connect the CAT5 UTP cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on .) IP address is a small piece of the cable/DSL modem will start. Contact your... to the Internet. (continued) The CAT5 UTP cable is useful for having your ISP for the correct IP address. This is disconnected. Troubleshooting Guide www.hp.com 2-43 Double-click Internet Options. 3. Select Start > Control Panel. 2.
... Internet Access Problems (Continued) Problem Cause Solution Unable to connect to your Web browser. Connect the CAT5 UTP cable between the cable modem and the computers's RJ-45 connector. (If the connection is good, the "PC" LED light on .) IP address is a small piece of the cable/DSL modem will start. Contact your... to the Internet. (continued) The CAT5 UTP cable is useful for having your ISP for the correct IP address. This is disconnected. Troubleshooting Guide www.hp.com 2-43 Double-click Internet Options. 3. Select Start > Control Panel. 2.
Troubleshooting Guide
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Modem is working properly. 8. In Windows XP: 1. Select Start > Control Panel. 2. Double-click System. 3. Double-click Ports (COM & LPT). 6. Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to download Web sites. Click the Hardware ... Device status, verify that the correct modem speed and COM port are further problems, click the Troubleshoot button and follow the on-screen instructions. 2-44 www.hp.com Troubleshooting Guide Verify that the modem is not set up properly. Under ...
Modem is working properly. 8. In Windows XP: 1. Select Start > Control Panel. 2. Double-click System. 3. Double-click Ports (COM & LPT). 6. Troubleshooting Without Diagnostics Solving Internet Access Problems (Continued) Problem Cause Solution Internet takes too long to download Web sites. Click the Hardware ... Device status, verify that the correct modem speed and COM port are further problems, click the Troubleshoot button and follow the on-screen instructions. 2-44 www.hp.com Troubleshooting Guide Verify that the modem is not set up properly. Under ...
Getting Started
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It will help you have completed the steps detailed in the Quick Setup guide. It also includes basic troubleshooting information should you set up factory-provided software. Getting Started Business PCs Document Part Number: 384106-001 May 2005 Use this guide after you have problems during the initial startup process.
It will help you have completed the steps detailed in the Quick Setup guide. It also includes basic troubleshooting information should you set up factory-provided software. Getting Started Business PCs Document Part Number: 384106-001 May 2005 Use this guide after you have problems during the initial startup process.
Getting Started
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... the Computer 6 Finding More Information 7 Using the Documentation and Diagnostics CD 8 Before You Call for Technical Support 9 Helpful Hints 12 Basic Troubleshooting 15 Solving General Problems 15 Solving Hardware Installation Problems 22 Interpreting Diagnostic Lights and Audible Codes . . . .25 Getting Started www.hp.com iii
... the Computer 6 Finding More Information 7 Using the Documentation and Diagnostics CD 8 Before You Call for Technical Support 9 Helpful Hints 12 Basic Troubleshooting 15 Solving General Problems 15 Solving Hardware Installation Problems 22 Interpreting Diagnostic Lights and Audible Codes . . . .25 Getting Started www.hp.com iii