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... requires Compaq operating system-dependent drivers. Events in this guide. Specifically, it can: I Resolve resource conflicts in areas such as memory, port addresses, and interrupts (IRQs) I Configure PCI boards automatically I Provide switch and jumper settings I Manage installation of memory, processor upgrades, and mass storage devices such as hard drives, tape drives, and diskette drives I Store configuration information in nonvolatile memory I From within Compaq Survey Utility How to run it is Array Diagnostics Utility (ADU) A Windows-based tool designed to run Compaq System...
... requires Compaq operating system-dependent drivers. Events in this guide. Specifically, it can: I Resolve resource conflicts in areas such as memory, port addresses, and interrupts (IRQs) I Configure PCI boards automatically I Provide switch and jumper settings I Manage installation of memory, processor upgrades, and mass storage devices such as hard drives, tape drives, and diskette drives I Store configuration information in nonvolatile memory I From within Compaq Survey Utility How to run it is Array Diagnostics Utility (ADU) A Windows-based tool designed to run Compaq System...
ProLiant 8500 Servers Maintenance and Service Guide
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...F10 key) Probable Source of Problem A critical fan is not properly programmed. Check fans. 2. Flash the ROM as indicated. Reseat the processor. 2. Serial number in server setup utility. 4. A PCI device generated a parity error 2. continued Check fan cable connections. A processor internal failure occurred. Replace the processor if the failure recurs. As indicated to the boot controller. Verify configuration. Check SCSI cable, attached drives, and SCSI IDs. 1. Remove diskette from diskette drive. 2. Check boot order in BIOS is incorrect. Remove recently added PCI adapters...
...F10 key) Probable Source of Problem A critical fan is not properly programmed. Check fans. 2. Flash the ROM as indicated. Reseat the processor. 2. Serial number in server setup utility. 4. A PCI device generated a parity error 2. continued Check fan cable connections. A processor internal failure occurred. Replace the processor if the failure recurs. As indicated to the boot controller. Verify configuration. Check SCSI cable, attached drives, and SCSI IDs. 1. Remove diskette from diskette drive. 2. Check boot order in BIOS is incorrect. Remove recently added PCI adapters...
ProLiant 8500 Servers Maintenance and Service Guide
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... board failure Non-booted ROM image is corrupt - If supported, remove the processor and update system to latest ROM. Run the server setup utility and correct. Board replaced, configuration not updated EISA or PCI board not found Run the server setup utility and correct. Run the server setup utility and correct. Replace failed assembly as indicated. Run Compaq Diagnostics. Run Compaq Diagnostics. Replace failed assembly as indicated. Configuration incorrect Invalid time or date in configuration memory Configuration memory incorrect Nonvolatile configuration corrupt or jumper installed...
... board failure Non-booted ROM image is corrupt - If supported, remove the processor and update system to latest ROM. Run the server setup utility and correct. Board replaced, configuration not updated EISA or PCI board not found Run the server setup utility and correct. Run the server setup utility and correct. Replace failed assembly as indicated. Run Compaq Diagnostics. Run Compaq Diagnostics. Replace failed assembly as indicated. Configuration incorrect Invalid time or date in configuration memory Configuration memory incorrect Nonvolatile configuration corrupt or jumper installed...
ProLiant 8500 Servers Maintenance and Service Guide
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... your server user documentation and replace as indicated. Indicated Processor Power Module (PPM) failed. Compare Compaq part numbers from installed memory modules with a PPM that supports redundancy. 3-10 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 180-Log Reinitialized None 201-Memory Error 202-Memory Type Mismatch None 2 short 203-Memory Address Error 207-ECC Corrected Single Bits Errors in DIMM in slot X failed Run Compaq Diagnostics and replace failed processor. RAM failure detected...
... your server user documentation and replace as indicated. Indicated Processor Power Module (PPM) failed. Compare Compaq part numbers from installed memory modules with a PPM that supports redundancy. 3-10 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 180-Log Reinitialized None 201-Memory Error 202-Memory Type Mismatch None 2 short 203-Memory Address Error 207-ECC Corrected Single Bits Errors in DIMM in slot X failed Run Compaq Diagnostics and replace failed processor. RAM failure detected...
ProLiant 8500 Servers Maintenance and Service Guide
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... drive. 3. Replace the diskette drive, the cable, or both. 3. If you have recently added new hardware, remove it to parallel port X. Remove diskette from working correctly. 1. 3-12 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 304-Keyboard or None System Unit Error 40X-Parallel Port X Address Assignment Conflict 404-Parallel Port Address Conflict Detected. Run Compaq Diagnostics to see if the hardware is the cause of the conflict. Recommended Action 1. Run the server setup utility...
... drive. 3. Replace the diskette drive, the cable, or both. 3. If you have recently added new hardware, remove it to parallel port X. Remove diskette from working correctly. 1. 3-12 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 304-Keyboard or None System Unit Error 40X-Parallel Port X Address Assignment Conflict 404-Parallel Port Address Conflict Detected. Run Compaq Diagnostics to see if the hardware is the cause of the conflict. Recommended Action 1. Run the server setup utility...
ProLiant 8500 Servers Maintenance and Service Guide
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... add external battery) as soon as possible. Install missing fan. Primary power supply has failed. Real-time clock system battery is not spinning. Reseat fan cable. Check fans. Check fans. Check fans in system environment. continued Check fan in system environment. Replace the failed fan. Replace the failed fan. Waiting for system to reassign the serial port address and manually resolve the conflict. Reseat fan cable. 3-16 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps...
... add external battery) as soon as possible. Install missing fan. Primary power supply has failed. Real-time clock system battery is not spinning. Reseat fan cable. Check fans. Check fans. Check fans in system environment. continued Check fan in system environment. Replace the failed fan. Replace the failed fan. Waiting for system to reassign the serial port address and manually resolve the conflict. Reseat fan cable. 3-16 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps...
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... drive is part of a non-fault tolerant configuration, back up all data afterward. -OrIf this drive is reasonable for you replace the drive. Press F1 key to do not replace this drive is part of Problem Hard drive predictive failure condition detected. If this drive unless all other drives in the array are on-line! Physical Drive Position Change(s) Detected - 3-18 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1720-Slot X Drive...
... drive is part of a non-fault tolerant configuration, back up all data afterward. -OrIf this drive is reasonable for you replace the drive. Press F1 key to do not replace this drive is part of Problem Hard drive predictive failure condition detected. If this drive unless all other drives in the array are on-line! Physical Drive Position Change(s) Detected - 3-18 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1720-Slot X Drive...
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... Problem 1751-Fixed Disk 1 failed Identify command None Fixed disk drive error detected. 1752-Slot X Drive None The array controller cannot Array - None SMART-2 Controller error Recommended Action Run the server setup utility and correct. Remove the array controller and replace with the SMART-2/E 8-bit Option ROM due to EISA bus limitations. Reattach or replace array accelerator. No action required. 3-20 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of installed...
... Problem 1751-Fixed Disk 1 failed Identify command None Fixed disk drive error detected. 1752-Slot X Drive None The array controller cannot Array - None SMART-2 Controller error Recommended Action Run the server setup utility and correct. Remove the array controller and replace with the SMART-2/E 8-bit Option ROM due to EISA bus limitations. Reattach or replace array accelerator. No action required. 3-20 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of installed...
ProLiant 8500 Servers Maintenance and Service Guide
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.... Verify internal plenum cooling fan in progress. If fan is eliminated. If the routing is correct, replace cables on the specified port until this indicates a redundant power supply failure. Internal and external drives cannot both attached to the server. 2. The indicated SCSI bus is resolved. continued SCSI Bus Termination Error - Verify cabling to the same SCSI port. 3-22 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1776-Slot X Drive None...
.... Verify internal plenum cooling fan in progress. If fan is eliminated. If the routing is correct, replace cables on the specified port until this indicates a redundant power supply failure. Internal and external drives cannot both attached to the server. 2. The indicated SCSI bus is resolved. continued SCSI Bus Termination Error - Verify cabling to the same SCSI port. 3-22 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1776-Slot X Drive None...
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... displayed inadvertently due to a bad power cable connection to restart the computer with the drive array disabled. -Or- Check cable for proper routing. -Or- 3-26 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action *1788-Slot X Drive Array Reports Incorrect Drive Replacement. The following SCSI drive(s) were incorrectly replaced: SCSI Port Y: SCSI ID Z. If the message is due to a defective SCSI cable, replace the cable...
... displayed inadvertently due to a bad power cable connection to restart the computer with the drive array disabled. -Or- Check cable for proper routing. -Or- 3-26 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Recommended Action *1788-Slot X Drive Array Reports Incorrect Drive Replacement. The following SCSI drive(s) were incorrectly replaced: SCSI Port Y: SCSI ID Z. If the message is due to a defective SCSI cable, replace the cable...
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3-28 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1794-Drive Array - None Array accelerator Battery Charge Low. Array accelerator is temporarily disabled. 1796-Drive Array - Recommended Action Replace the array accelerator board if batteries do not recharge within 36 power-on hours. Hard parity error while reading data from posted-writes memory 1. continued Array accelerator is disabled. 1798-Drive Array - Posted writes are disabled. Array accelerator...
3-28 Compaq ProLiant 8500 Server Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps 1794-Drive Array - None Array accelerator Battery Charge Low. Array accelerator is temporarily disabled. 1796-Drive Array - Recommended Action Replace the array accelerator board if batteries do not recharge within 36 power-on hours. Hard parity error while reading data from posted-writes memory 1. continued Array accelerator is disabled. 1798-Drive Array - Posted writes are disabled. Array accelerator...
ProLiant 8500 Servers Maintenance and Service Guide
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... board and retest. Keyboard controller self-test failed. Replace the processor board and retest. 1. Replace the system board and retest. Refresh detect test failed. Verify the speaker connection and retest. 2. Replace the processor board and retest. 3. Speed test slow mode out of diagnostic error codes identifies failures with processor and system board functions. Check switch and jumper settings and retest. 4. CMOS clock load data test failed. Cache test failed. Replace the system board and retest. 1. Verify cable connections and retest. 3. Replace the battery...
... board and retest. Keyboard controller self-test failed. Replace the processor board and retest. 1. Replace the system board and retest. Refresh detect test failed. Verify the speaker connection and retest. 2. Replace the processor board and retest. 3. Speed test slow mode out of diagnostic error codes identifies failures with processor and system board functions. Check switch and jumper settings and retest. 4. CMOS clock load data test failed. Cache test failed. Replace the system board and retest. 1. Verify cable connections and retest. 3. Replace the battery...
ProLiant 8500 Servers Maintenance and Service Guide
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.... Network card external loopback failed. Check the media connection at the controller and Multistation Access Unit (MAU). 4. Network card transmit failed. Network card internal failed. Network card initialization failed. Network card internal loopback failed. Replace the system board and retest. 6000 - 6099, Compaq NIC Boards Test Error Codes The 6000 series of Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP) settings. 5. Network card configuration failed. Network card reset failed. Check the media speed (4/16) and type of diagnostic error codes identifies failures...
.... Network card external loopback failed. Check the media connection at the controller and Multistation Access Unit (MAU). 4. Network card transmit failed. Network card internal failed. Network card initialization failed. Network card internal loopback failed. Replace the system board and retest. 6000 - 6099, Compaq NIC Boards Test Error Codes The 6000 series of Unshielded Twisted Pair/Shielded Twisted Pair (UTP/STP) settings. 5. Network card configuration failed. Network card reset failed. Check the media speed (4/16) and type of diagnostic error codes identifies failures...
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... software to start the operating system. For local (attended) servers located onsite, you specified in the System Configuration Utility (for five minutes reduces server downtime and allows the server to be restarted. If the ASR-2 timer counts down to zero before being reset, due to manually diagnose the problem. For remote and off-site (unattended) servers, setting the software error recovery timeout for example, 10 minutes). You cannot enable...
... software to start the operating system. For local (attended) servers located onsite, you specified in the System Configuration Utility (for five minutes reduces server downtime and allows the server to be restarted. If the ASR-2 timer counts down to zero before being reset, due to manually diagnose the problem. For remote and off-site (unattended) servers, setting the software error recovery timeout for example, 10 minutes). You cannot enable...
ProLiant 8500 Servers Maintenance and Service Guide
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... System Configuration Utility. 3-70 Compaq ProLiant 8500 Server Maintenance and Service Guide Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to and from the system partition. To use the reconstruction feature, you select Boot to run locally. Memory Fault Recovery Tracking This feature inspects the operation of the monitor. Also provides the capability for remote file transfer services to a replaced drive if a drive fails. Disk-based diagnostics can access through...
... System Configuration Utility. 3-70 Compaq ProLiant 8500 Server Maintenance and Service Guide Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to and from the system partition. To use the reconstruction feature, you select Boot to run locally. Memory Fault Recovery Tracking This feature inspects the operation of the monitor. Also provides the capability for remote file transfer services to a replaced drive if a drive fails. Disk-based diagnostics can access through...
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...manageable configurations with Insight Version Control and Integration Server Maintenance. I Comprehensive fault management-provides for easily managing network devices. In Compaq servers, every hardware subsystem, such as visual control of -band connection for server management to monitor and update versions of -band devices, online or offline, from the Compaq Insight Manager database to operator over LANs, WANs, and modems. I Workstation management-monitors and manages Compaq Professional Workstations. Diagnostic Tools 3-73 Compaq Insight Manager Compaq Insight Manager is supported...
...manageable configurations with Insight Version Control and Integration Server Maintenance. I Comprehensive fault management-provides for easily managing network devices. In Compaq servers, every hardware subsystem, such as visual control of -band connection for server management to monitor and update versions of -band devices, online or offline, from the Compaq Insight Manager database to operator over LANs, WANs, and modems. I Workstation management-monitors and manages Compaq Professional Workstations. Diagnostic Tools 3-73 Compaq Insight Manager Compaq Insight Manager is supported...
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12 Compaq ProLiant 8500 Server Maintenance and Service Guide network IP address, setting 3-65 net mask, setting 3-65 router address, setting 3-65 network protocol, setting 3-64 NIC part number 1-10 test error codes 3-39 no SCSI devices detected 3-8 non-hot-plug devices, removal preparation 2-4 non-hot-pluggable parts, preparation procedures 2-3 non-system disk or disk error 3-8 O operating system, booting into 3-65 P pager booting Compaq Utilities from 3-63 serial interface, selecting 3-64 setting dial string 3-63 setting message 3-63 settings 3-63 testing 3-64 parallel port connector, ...
12 Compaq ProLiant 8500 Server Maintenance and Service Guide network IP address, setting 3-65 net mask, setting 3-65 router address, setting 3-65 network protocol, setting 3-64 NIC part number 1-10 test error codes 3-39 no SCSI devices detected 3-8 non-hot-plug devices, removal preparation 2-4 non-hot-pluggable parts, preparation procedures 2-3 non-system disk or disk error 3-8 O operating system, booting into 3-65 P pager booting Compaq Utilities from 3-63 serial interface, selecting 3-64 setting dial string 3-63 setting message 3-63 settings 3-63 testing 3-64 parallel port connector, ...
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..., 3-21, 3-22, 3-23, 3-24, 3-25, 3-26, 3-27, 3-28 array controller 3-20 battery 3-27 beeps only 3-7 controllers 3-27 drive array 3-20 fans 3-8, 3-16, 3-17 hard drives 3-18, 3-19 memory 3-7, 3-8 non-numeric series 3-8 parity errors 3-8 PCI Hot Plug 3-17 power supply 3-17 resume 3-8 Run System Configuration Utility 3-8 SCSI cables 3-17 serial ports 3-15, 3-16 Power On/Standby switch removing 2-53 replacing 2-54 power supplies part number 1-3 removing 2-51 replacing 2-51 power supply configuration error 3-17 POST messages 3-17 power switch assembly with tray 18-GB 1-12 9-GB 1-12 Wide...
..., 3-21, 3-22, 3-23, 3-24, 3-25, 3-26, 3-27, 3-28 array controller 3-20 battery 3-27 beeps only 3-7 controllers 3-27 drive array 3-20 fans 3-8, 3-16, 3-17 hard drives 3-18, 3-19 memory 3-7, 3-8 non-numeric series 3-8 parity errors 3-8 PCI Hot Plug 3-17 power supply 3-17 resume 3-8 Run System Configuration Utility 3-8 SCSI cables 3-17 serial ports 3-15, 3-16 Power On/Standby switch removing 2-53 replacing 2-54 power supplies part number 1-3 removing 2-51 replacing 2-51 power supply configuration error 3-17 POST messages 3-17 power switch assembly with tray 18-GB 1-12 9-GB 1-12 Wide...
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..., defined 3-69 Survey Utility, viewing 3-54 switch and jumper settings, obtaining 3-3 system configuration accessing 3-5 determining 3-4 messages 3-4 System Configuration CD, booting from software error 3-58 unattended 3-58 shipping screw loosening 2-19 slot X drive array array accelerator memory size change detected 3-19 controller failure 3-23 disk consistency initialization in systems with an ISA card 3-20 physical drive position change(s) detected 3-18 ProLiant drive storage enclosure problem detected 3-22 recovery needed 3-25 Index 15 replacement drive(s) detected OR previously failed...
..., defined 3-69 Survey Utility, viewing 3-54 switch and jumper settings, obtaining 3-3 system configuration accessing 3-5 determining 3-4 messages 3-4 System Configuration CD, booting from software error 3-58 unattended 3-58 shipping screw loosening 2-19 slot X drive array array accelerator memory size change detected 3-19 controller failure 3-23 disk consistency initialization in systems with an ISA card 3-20 physical drive position change(s) detected 3-18 ProLiant drive storage enclosure problem detected 3-22 recovery needed 3-25 Index 15 replacement drive(s) detected OR previously failed...
ProLiant 8500 Servers Maintenance and Service Guide
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... assembly removing 2-52 replacing 2-52 system midplane assembly, part number 1-3 system partition, accessing utilities from 3-5 System ROM corrupt 3-71 system unit dimensions 5-2 power supply specifications 5-2 weight 5-2 T tables ADU diagnostic messages 3-44 advanced VGA board test error codes 3-38 ASR-2 features 3-60 ASR-2 IML or critical error log messages 3-67 Compaq network interface controller boards test error codes 3-39 Compaq servers remote management features 3-70 Compaq System Configuration Utility pager settings for booting into Compaq utilities 3-63 diskette drive test error codes...
... assembly removing 2-52 replacing 2-52 system midplane assembly, part number 1-3 system partition, accessing utilities from 3-5 System ROM corrupt 3-71 system unit dimensions 5-2 power supply specifications 5-2 weight 5-2 T tables ADU diagnostic messages 3-44 advanced VGA board test error codes 3-38 ASR-2 features 3-60 ASR-2 IML or critical error log messages 3-67 Compaq network interface controller boards test error codes 3-39 Compaq servers remote management features 3-70 Compaq System Configuration Utility pager settings for booting into Compaq utilities 3-63 diskette drive test error codes...