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Maintenance and Service Guide - Page 2
... latest user guides, go to http://www.hp.com/support, and follow the instructions to find ...Manuals.
ISP fees may apply and additional requirements may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to most models. Software terms
By installing...errors or omissions contained herein. Nothing herein should be liable for HP products and services...
Maintenance and Service Guide - Page 5
...Accessing support information ...30
5 Removal and replacement procedures for authorized service provider parts 33
Component replacement ...update ...60 Downloading a BIOS update ...60 Installing a BIOS update ...60
7 Computer Setup (BIOS), TPM, and HP Sure Start...62
Using Computer Setup...62 Navigating and selecting in Computer Setup ...62 Restoring factory settings in Computer Setup ...62 Updating...
Maintenance and Service Guide - Page 22
..., or the model number. Labels 15 Labels
The labels affixed to the illustration that you might be in this section: the bottom of the computer, inside the battery bay, under the service door, on ...this information before you might need when you troubleshoot system problems or travel internationally with the computer. Enables airflow to cool internal components and prevent overheating....
Maintenance and Service Guide - Page 38
... & Troubleshooting.
4. Select Advisories to www.hp.com.
2. Go to view technical bulletins. Post-operating system failures are logged in the BIOS Event Log. Chrome:
1.
Technical bulletins
To locate technical bulletins:
1. Repair professionals
5. Place the cursor over Problem solving to display more options.
3. Accessing support information 31 Press the power button...
Maintenance and Service Guide - Page 45
... the WLAN module #1 Aux terminal.
38 Chapter 5 Removal and replacement procedures for authorized service provider parts Prepare the computer for disassembly (see Preparation for use in the ... these steps:
1. NOTE: Models have either one or two WLAN antennas. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. Remove the bottom cover (...
Maintenance and Service Guide - Page 52
...3060, 6 GB Intel Core i7-12700H, Arc A370M, 4 GB Intel Core 15-12500H, Arc A370M, 4 GB
Spare part number
N12357-601 N14910-601 N14909-601 N14908-601 N12356-601 N12355-601 N12354-...: After replacing the system board or the display panel assembly, it is necessary to run the service tool to have been disconnected from the defective system board and install them on the replacement system board...
Maintenance and Service Guide - Page 61
... & Drivers to Help and Support at http://www.hp.com. b. To remove the panel, use tweezers to create a gap so that is installed under the left (3) and
right corners of the tape. Display panels are accessible in WQXGA (2560×1600), antiglare, 400 nits
54 Chapter 5 Removal and replacement procedures for authorized service provider parts a. You...
Maintenance and Service Guide - Page 66
... Setup Utility (BIOS). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of the BIOS version. Starting Setup Utility (BIOS)
You have several ways to your notebook. or - Select the Search icon in the taskbar, type support in Setup Utility (BIOS). Under My notebook, select Specifications. ● Setup...
Maintenance and Service Guide - Page 67
... taskbar, type support in the search box, and then select File Explorer.
2. At the download area, follow these steps. 1. b. You will need this path when you can check for a BIOS update on -screen instructions.
4. Select your BIOS version, make a note of damage to the computer or an unsuccessful installation, download and install a BIOS update only when...
Maintenance and Service Guide - Page 71
...later, after the download is complete.
Installing a BIOS update BIOS installation procedures vary. If no instructions are displayed on -screen instructions.
64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Complete the installation by following the on -screen instructions. 4.
Select the Search icon in the taskbar, type support in the search box, and then select File Explorer...
Maintenance and Service Guide - Page 72
...NOTE: If you change the TPM setting to Hidden, TPM is not visible in Computer Setup: 1. Using HP Sure Start (select products only)
Select computer models are configured with relevant local laws...automatically restores the BIOS to http://www.hp.com/support. Select Find your product, and then follow the on -screen instructions. See Using Computer Setup on this system, you shall bear all the ...
Maintenance and Service Guide - Page 84
...continued)
256 GB*
512 GB*
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual drive specifications can differ slightly. Contact support for details.
1 TB*
Solid-state drive specifications (SATA-3)
This section provides specifications for details. NOTE: Certain restrictions and exclusions apply.
NOTE: Certain restrictions and exclusions apply. Table 10-4 Solid...
Maintenance and Service Guide - Page 88
... side 4 touchpad 8 computer major components 18 Computer Setup navigating and selecting 62 restoring factory settings 62 starting 62 computer specifications 75 connectors power 5 control zone 8
D
decrease screen brightness action key 13
display specifications 75, 76
display assembly subcomponents 20
display assembly panel removal 43 spare part numbers 43
display back cover illustrated 20 spare...
Maintenance and Service Guide - Page 89
...with top cover
spare part numbers 57 keys
action 12 camera privacy 12 esc 12 fn 12 Windows 12
L
labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15
left control zone,... removal 44 spare part numbers 44 power cord requirements for all countries 78 requirements for specific countries and regions 78 set requirements 78 power cords, spare part numbers 22 power...
Maintenance and Service Guide - Page 90
... 2 serial number, computer 15 service labels, locating 15 serviceability, product
description 3 setup utility
navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6
software locating 4
software installed locating 4
solid-state drive product description 1 removal and replacement 39 specifications 76, 77
spare part country codes 57 speaker
removal 48...
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