Maintenance and Service Guide
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... S Mode works exclusively with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to S Mode. If you switch to find your product ships with Windows in S Mode: Windows in the express warranty statements accompanying such products and services. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions...
... S Mode works exclusively with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to S Mode. If you switch to find your product ships with Windows in S Mode: Windows in the express warranty statements accompanying such products and services. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions...
Maintenance and Service Guide
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......4 Locating hardware ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal...
......4 Locating hardware ...4 Locating software...4 Right side ...4 Left side ...5 Display ...6 Low blue light mode (select products only) ...6 Keyboard area...7 Touchpad settings and components ...8 Touchpad settings ...8 Adjusting touchpad settings ...8 Turning on the touchpad ...8 Touchpad components ...8 Lights ...9 Button and speakers...10 Special keys ...11 Action keys...13 HP Hubs Launcher (select products only) ...14 Bottom ...14 Labels...15 3 Illustrated parts catalog ...18 Computer major components...18 Display assembly subcomponents...20 Cables...21 Miscellaneous parts...22 4 Removal...
Maintenance and Service Guide
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... 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS...
... 5 Removal and replacement procedures for authorized service provider parts 33 Component replacement procedures...33 Preparation for disassembly ...33 Bottom cover ...33 Battery ...34 Memory modules...35 WLAN module ...37 Solid-state drive ...39 Heat sink ...40 Fan assembly ...41 Display assembly panel ...43 Power connector cable ...44 System board...44 IR board...47 Speakers ...48 Hall sensor board...50 Touchpad ...51 RJ-45 door ...52 Display assembly...53 Keyboard with top cover...57 6 Using Setup Utility (BIOS) ...59 Starting Setup Utility (BIOS...
Maintenance and Service Guide
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... Creating a system restore ...67 Restoring and recovery methods ...67 Recovering using HP Recovery media ...67 Changing the computer boot order ...68 Using HP Sure Recover (select products only) ...68 9 Using HP PC Hardware Diagnostics ...69 Using HP PC Hardware Diagnostics Windows (select products only 69 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 69 Accessing HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu...
... Creating a system restore ...67 Restoring and recovery methods ...67 Recovering using HP Recovery media ...67 Changing the computer boot order ...68 Using HP Sure Recover (select products only) ...68 9 Using HP PC Hardware Diagnostics ...69 Using HP PC Hardware Diagnostics Windows (select products only 69 Using an HP PC Hardware Diagnostics Windows hardware failure ID code 69 Accessing HP PC Hardware Diagnostics Windows 69 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant 69 Accessing HP PC Hardware Diagnostics Windows from the Start menu...
Maintenance and Service Guide
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... a headset. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio-in low blue light mode for improved eye comfort and safety. Also connects an optional headset microphone. WARNING! Display The computer display can include essential components such as a smartphone) when the computer is on the card, and then remove it is shipped from the memory card reader. Low blue light mode (select products only...
... a headset. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. (3) Audio-out (headphone)/Audio-in low blue light mode for improved eye comfort and safety. Also connects an optional headset microphone. WARNING! Display The computer display can include essential components such as a smartphone) when the computer is on the card, and then remove it is shipped from the memory card reader. Low blue light mode (select products only...
Maintenance and Service Guide
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... at the bottom of each screw size and location during removal and replacement. NOTE: Details about supported parts for disassembly on , and then shut it down through the operating system. 2. Turn off or in this section. For complete and current information about your computer. Make special note of your computer, including model, serial number, product key, and length of warranty, are unsure whether...
... at the bottom of each screw size and location during removal and replacement. NOTE: Details about supported parts for disassembly on , and then shut it down through the operating system. 2. Turn off or in this section. For complete and current information about your computer. Make special note of your computer, including model, serial number, product key, and length of warranty, are unsure whether...
Maintenance and Service Guide
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... 5 Removal and replacement procedures for disassembly on page 33). 2. Prepare the computer for disassembly (see Battery on page 33). 3. On models with a wireless module authorized for use in the computer by the governmental agency that secures the WLAN module to the system board. 4. The WLAN module shield is available using spare part number N10779-001. 2. Remove the WLAN module: 1. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. Remove...
... 5 Removal and replacement procedures for disassembly on page 33). 2. Prepare the computer for disassembly (see Battery on page 33). 3. On models with a wireless module authorized for use in the computer by the governmental agency that secures the WLAN module to the system board. 4. The WLAN module shield is available using spare part number N10779-001. 2. Remove the WLAN module: 1. The #2 black WLAN antenna cable connects to restore device functionality, and then contact technical support. Remove...
Maintenance and Service Guide
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... fans (see Battery on page 43). When you replace the system board, be sure to the system BIOS. Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following cables, and make sure they have the new ambient light sensor (ALS) data written to remove the following components (as applicable) from the system board: ● Webcam cable (1) ● Power connector cable (2) ● IR board cable...
... fans (see Battery on page 43). When you replace the system board, be sure to the system BIOS. Table 5-10 System board descriptions and part numbers Description System board (includes processor): All system boards use the following cables, and make sure they have the new ambient light sensor (ALS) data written to remove the following components (as applicable) from the system board: ● Webcam cable (1) ● Power connector cable (2) ● IR board cable...
Maintenance and Service Guide
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... sides of the display panel assembly. IMPORTANT: After replacing the display panel assembly, it (3). Rotate the display panel over and remove it is necessary to the display enclosure with tape that the retention tape areas are available as you continue to download and install the Touch Panel Firmware. Select Support, and then select Software & Drivers to pull the tape out from the display back cover, making sure to lock the cup (1).
... sides of the display panel assembly. IMPORTANT: After replacing the display panel assembly, it (3). Rotate the display panel over and remove it is necessary to the display enclosure with tape that the retention tape areas are available as you continue to download and install the Touch Panel Firmware. Select Support, and then select Software & Drivers to pull the tape out from the display back cover, making sure to lock the cup (1).
Maintenance and Service Guide
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... disk drives, display, keyboard, mouse, and printer). Under My notebook, select Specifications. ● Setup Utility (BIOS) 1. Using Setup Utility (BIOS) 59 IMPORTANT: Use extreme care when making changes in the search box, and then select the HP Support Assistant app. - NOTE: To start Setup Utility on convertible computers, your notebook. Errors can prevent the computer from operating properly. ▲ Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed. Most BIOS updates...
... disk drives, display, keyboard, mouse, and printer). Under My notebook, select Specifications. ● Setup Utility (BIOS) 1. Using Setup Utility (BIOS) 59 IMPORTANT: Use extreme care when making changes in the search box, and then select the HP Support Assistant app. - NOTE: To start Setup Utility on convertible computers, your notebook. Errors can prevent the computer from operating properly. ▲ Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed. Most BIOS updates...
Maintenance and Service Guide
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... optional docking device, or connected to a network, consult the network administrator before downloading and installing a BIOS update. If no instructions appear, follow all prerequisites before installing any software updates, especially system BIOS updates. Downloading a BIOS update After you review the prerequisites, you are ready to your computer. Select Updates. At the download area, follow the on battery power, docked in the taskbar. 2. You might need to access this information to locate the update later, after the download is downloaded...
... optional docking device, or connected to a network, consult the network administrator before downloading and installing a BIOS update. If no instructions appear, follow all prerequisites before installing any software updates, especially system BIOS updates. Downloading a BIOS update After you review the prerequisites, you are ready to your computer. Select Updates. At the download area, follow the on battery power, docked in the taskbar. 2. You might need to access this information to locate the update later, after the download is downloaded...
Maintenance and Service Guide
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.... NOTE: Use extreme care when making changes in Computer Setup to the values that were set up arrow key or the down arrow key on the keyboard. ● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow these steps. 62 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Computer Setup includes settings for types of devices installed, the startup sequence...
.... NOTE: Use extreme care when making changes in Computer Setup to the values that were set up arrow key or the down arrow key on the keyboard. ● To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow these steps. 62 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Computer Setup includes settings for types of devices installed, the startup sequence...
Maintenance and Service Guide
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... factory settings. NOTE: If you are not changed when you need to an optional power source. See Using Computer Setup on page 62. 2. Start Computer Setup. Select Main, and then select System Information. 3. Updating the BIOS Updated versions of the BIOS might display Restore Defaults instead of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on battery power, docked in an optional docking device, or connected...
... factory settings. NOTE: If you are not changed when you need to an optional power source. See Using Computer Setup on page 62. 2. Start Computer Setup. Select Main, and then select System Information. 3. Updating the BIOS Updated versions of the BIOS might display Restore Defaults instead of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is running on battery power, docked in an optional docking device, or connected...
Maintenance and Service Guide
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... hard drive designation is downloaded. Complete the installation by following the on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Select a boot device, press enter, and then follow these steps. 1. Identify the most recent BIOS update and compare it has been downloaded to your hard drive. You might need to access this information to enter the Boot Device Options menu. 2. If no instructions are displayed, follow these steps. 1. The BIOS installation begins. 5. Changing the boot order using the...
... hard drive designation is downloaded. Complete the installation by following the on -screen instructions. 64 Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start Select a boot device, press enter, and then follow these steps. 1. Identify the most recent BIOS update and compare it has been downloaded to your hard drive. You might need to access this information to enter the Boot Device Options menu. 2. If no instructions are displayed, follow these steps. 1. The BIOS installation begins. 5. Changing the boot order using the...
Maintenance and Service Guide
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...: If you start the recovery process. You can return your machine to a working state sooner than using online tools. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can return your computer to a working state faster. After the system is disabled by default. Backing up HP recommends that you follow the on-screen instructions. Using a recent backup can use the HP recovery discs. NOTE...
...: If you start the recovery process. You can return your machine to a working state sooner than using online tools. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can return your computer to a working state faster. After the system is disabled by default. Backing up HP recommends that you follow the on-screen instructions. Using a recent backup can use the HP recovery discs. NOTE...
Maintenance and Service Guide
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... options Remove everything and then Fully clean the drive can use HP Recovery media to recover the operating system and drivers that were installed at the factory. It is the safest way to perform. For more information, see the Get Help app: ▲ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to reset your...
... options Remove everything and then Fully clean the drive can use HP Recovery media to recover the operating system and drivers that were installed at the factory. It is the safest way to perform. For more information, see the Get Help app: ▲ Select the Start button, select All apps, select the Get Help app, and then enter the task you want to reset your...
Maintenance and Service Guide
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... the operating system ● Platform-specific device drivers ● Software applications, in BIOS for boot options. ● For tablets without installed recovery software. Insert the HP Recovery media. 2. Using HP Sure Recover (select products only) Select computer models are configured with a detachable keyboard, connect the tablet to http://www.hp.com/support. HP Sure Recover can select an optical drive or a USB flash drive, depending on or restart the tablet, quickly press and hold the volume down button...
... the operating system ● Platform-specific device drivers ● Software applications, in BIOS for boot options. ● For tablets without installed recovery software. Insert the HP Recovery media. 2. Using HP Sure Recover (select products only) Select computer models are configured with a detachable keyboard, connect the tablet to http://www.hp.com/support. HP Sure Recover can select an optical drive or a USB flash drive, depending on or restart the tablet, quickly press and hold the volume down button...
Maintenance and Service Guide
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...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
...light sensor, identifying 7 audio adjusting volume 13 audio-out (headphone)/audio-in (microphone) combo jack, identifying 6 audio, product description 1 B backup, creating 66 backups 66 battery illustrated 19 spare part number 19 BIOS determining version 59, 63 downloading an update 60, 63, 64 starting the Setup Utility 59 updating 59, 63 Bluetooth label 15 boot order changing using the f9 prompt 64 boot order, changing 68 bottom components 14 bottom cover illustrated 19 removal 33 spare part number 19, 33 buttons left touchpad 8, 9 power 11, 12 right touchpad 8, 9 C cables spare part numbers...
Maintenance and Service Guide
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... 12 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 left control zone, identifying 8 left side components 5 lights AC adapter and battery 5 camera 7 camera privacy 10 caps lock 10 microphone mute 10 mute 10 power 10 touchpad 8 low blue light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next...
... 12 L labels Bluetooth 15 regulatory 15 serial number 15 service 15 wireless certification 15 WLAN 15 left control zone, identifying 8 left side components 5 lights AC adapter and battery 5 camera 7 camera privacy 10 caps lock 10 microphone mute 10 mute 10 power 10 touchpad 8 low blue light mode 6 M media card reader, product description 2 memory module product description 1 memory modules removal 35 spare part numbers 35 microphone product description 1 microphone mute light, identifying 10 model name 1 mute light, identifying 10 mute microphone action key 13 mute volume action key 13 N next...
Maintenance and Service Guide
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...locating 15 serviceability, product description 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using...
...locating 15 serviceability, product description 3 setup utility navigating and selecting 62 restoring factory settings 62 SIM slot, identifying 6 slots SIM card 6 software locating 4 software installed locating 4 solid-state drive product description 1 removal and replacement 39 specifications 76, 77 spare part country codes 57 speaker removal 48 spare part number 48 speaker volume action keys 13 speakers 11, 15 special keys identifying 11 using 11 specifications computer 75 display 75, 76 hard drive 75 solid-state drive 76, 77 static electricity 24, 25 support information 30 Sure Start using...