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Troubleshooting and Maintenance Guide - Page 2
.... This computer may require upgraded and/or separately purchased hardware, drivers and/or software to another...specifications, in the express warranty statements accompanying such products and services. The storage capacity of decimal (base 10) capacity. One of Microsoft Corporation in all memory above 3 GB is not limited to 1,073,741,824 bytes.
Microsoft and Windows are set...
Troubleshooting and Maintenance Guide - Page 3
... (monitor) ...3 Keyboard and mouse (with cable) ...3 Keyboard and mouse (wireless) ...4 Speakers and sound ...5 Internet access ...5 Software troubleshooting ...6
3 System recovery ...8 Choosing a system recovery method 8 System recovery options ...8 Recovery media ...10
4 Maintenance ...12 Schedules and tasks... the keyboard and mouse ...13 Cleaning the touch screen (select models only 13
iii
Troubleshooting and Maintenance Guide - Page 5
...an extended update service.
Unauthorized access to ensure proper use of the computer or User password
user account
A password is a group of your system and its data from unauthorized access.
Review these features to Setup Utility, Administrator password BIOS settings, and ... on your computer can detect most viruses, remove them, and, in most cases, repair damage caused by viruses.
Troubleshooting and Maintenance Guide - Page 6
... while installing, starting up all important data to be replaced. The...model. Connect the monitor to start
Symptom
Possible solution
Error message: Hard Restart the computer. Select the program that is not, contact Support. If closing programs does not work, restart the computer:
1. disk drive error.
1.
Use the Windows Task Manager to be locked up .
2 Chapter 2 Troubleshooting...
Troubleshooting and Maintenance Guide - Page 7
... are Adjust the monitor resolution setting in an exceedingly hot environment.
Computer shuts down menu.
3.
Right-click an empty area of the pins are bent, replace the monitor connector cable. ●...on the keyboard, to resume from the drop-down automatically. Press the Sleep button (select models only), or Esc on the monitor. Press the Power button to turn off the computer,...
Troubleshooting and Maintenance Guide - Page 8
... lights or stops flashing.
4 Chapter 2 Troubleshooting Push and hold the Connect button (B) on...the back of your computer, and then restart your models might have a choice, use , and within 30 ... computer, and then reconnect it .
● Replace the batteries in the following steps.
To ensure that... (12 inches) during initial setup or for re-synchronization.
● Ensure that the...
Troubleshooting and Maintenance Guide - Page 9
...select models only...sound 5 Replace the non...Troubleshoot common computer problems, and then select Troubleshoot audio playback.
If you connected the speakers to adjust volume. Use the front-panel buttons to enter the on -screen instructions... setup of...set appropriately. No sound is very low or unsatisfactory. Possible solution
Ensure that the volume is internal, try to your Internet service...
Troubleshooting and Maintenance Guide - Page 10
... the computer to expand the type of the driver if the new one does not solve your problem: 1. Select the Driver tab.
5. Or, to revert to an earlier version of Microsoft Windows. You can also set restore points manually. Software troubleshooting
Symptom To repair software problems, try these methods:
Updating device drivers
Microsoft System Restore
Possible solution
● Turn the...
Troubleshooting and Maintenance Guide - Page 11
...installed software programs or hardware drivers are damaged, you initially installed it . To uninstall a program: 1. Select the program you can reinstall it by using the HP Recovery Manager program (select models...folders. 2.
Select Drivers and Applications Reinstall. From the Start screen, type control panel, and then select Control Panel. 3. Software troubleshooting 7 Reinstall these ...
Troubleshooting and Maintenance Guide - Page 12
... you have created, and then reinstalls the operating system, programs, and drivers. Choosing a system recovery method
You must reinstall any software that came on...or installed. Back up any software programs you create. 4. Through the hard disk drive, from HP Support. To perform a System Recovery from a recovery image, see Microsoft System Restore under Software troubleshooting on ...
Troubleshooting and Maintenance Guide - Page 13
...the program to perform a system recovery. 1. Follow the on-screen instructions. 7. Back up any important data to save, and then remove the...the computer, reconnect all data and programs you created or installed. NOTE: If your cursor to the lower-right corner ...all data and programs you to display the charms toolbar, select Settings, select the Power icon, and then select Shut down. System...
Troubleshooting and Maintenance Guide - Page 14
... the program, it left off. It is normal for your computer model (typically 1-3 DVD discs). NOTE: The process of discs in a...System Recovery from media or from that were originally installed on the media is powering on your computer, ...set of recovery media for discs to be available on systems that the information written on your computer must have a DVD writer, and you the specific...
Troubleshooting and Maintenance Guide - Page 15
...you make it (for creating recovery media.
Insert the USB flash drive into a USB port on -screen instructions. Be sure to create the recovery drive. The system may not be able to continue. 4.
If ...deletes all open programs. 2. Click Next. Follow the on-screen instructions. 3. Select Recovery Media Creation, select Create recovery media using blank DVD(s), and then select Next.
4.
Troubleshooting and Maintenance Guide - Page 16
...Update to the original configuration when you first started your Windows operating system installation clean, restoring it to fix operating system bugs and improve performance. See System recovery on page 8 for programs you perform simple maintenance of dust and debris, and clean it works at the recommended intervals for additional cleaning instructions...check for driver updates for ...
Troubleshooting and Maintenance Guide - Page 17
... After the roller ball and rollers are completely dry, replace the ball and ball-cover ring. spray the cleaner into...ring counterclockwise to display the charms toolbar, and then select Settings.
Remove any debris that has accumulated in and around the ... . 2.
Turn off the computer. Cleaning the touch screen (select models only)
CAUTION: Do not spray or place the cleaner directly on ...
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