Getting Started Guide
Page 3
... ports for growing businesses with 8 to 50 employees. Complete the information below, and keep it for call control, voice messaging, and Cisco Unified IP Phones. To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product directly from Company telephone number Product model number Product serial number Maintenance contract number 2 Overview The UC 520 is tied to ship a replacement part within ten (10) working...
... ports for growing businesses with 8 to 50 employees. Complete the information below, and keep it for call control, voice messaging, and Cisco Unified IP Phones. To Receive a Return Materials Authorization (RMA) Number Contact the company from whom you purchased the product directly from Company telephone number Product model number Product serial number Maintenance contract number 2 Overview The UC 520 is tied to ship a replacement part within ten (10) working...
Getting Started Guide
Page 5
..., based on built-in the preconfigured software configuration on the UC 520. Table 1 Maximum Possible Configurations UC 520 Series Model UC520-8U-4FXO-K9 UC520W-8U-4FXO-K9 or UC520-8U-2BRI-K9 UC520W-8U-2BRI-K9 UC520-16U-4FXO-K9 UC520W-16U-4FXO-K9 or UC520-16U-2BRI-K9 UC520W-16U-2BRI-K9 UC520-24U-8FXO-K9 UC520-24U-4BRI-K9 UC520-32U-8FXO-K9 UC520W-32U-4BRI-K9 UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 Primary PSTN Enabled via Software Configuration Using...
..., based on built-in the preconfigured software configuration on the UC 520. Table 1 Maximum Possible Configurations UC 520 Series Model UC520-8U-4FXO-K9 UC520W-8U-4FXO-K9 or UC520-8U-2BRI-K9 UC520W-8U-2BRI-K9 UC520-16U-4FXO-K9 UC520W-16U-4FXO-K9 or UC520-16U-2BRI-K9 UC520W-16U-2BRI-K9 UC520-24U-8FXO-K9 UC520-24U-4BRI-K9 UC520-32U-8FXO-K9 UC520W-32U-4BRI-K9 UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 Primary PSTN Enabled via Software Configuration Using...
Getting Started Guide
Page 7
... IP phones to be connected All data devices to be connected Network on the UC 520. This system enables phone users to make and receive calls using the preconfigured numbers on page 42. 7 Table 3 lists the labels and descriptions for the interfaces on a Cisco Catalyst Express 520, along with the values for these interfaces in the software configuration on expansion port of the UC 520 IP Address in Software Configuration 10...
... IP phones to be connected All data devices to be connected Network on the UC 520. This system enables phone users to make and receive calls using the preconfigured numbers on page 42. 7 Table 3 lists the labels and descriptions for the interfaces on a Cisco Catalyst Express 520, along with the values for these interfaces in the software configuration on expansion port of the UC 520 IP Address in Software Configuration 10...
Getting Started Guide
Page 10
... teleworkers 28 IP phones UC520-32U-8FXO-K9 UC520-32U-4BRI-K9 32+4 for teleworkers 36 IP phones 4 analog1 UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 UC520-48U-T/E/F-K9 UC520-48U-T/E/B-K9 48+4 for teleworkers 52 IP phones 4 analog1 .1 Number of phones and devices supported in Cisco Unified CME, based on licensing and organized by model. License Support Table 6 lists the maximum number of analog station ports is increased to eight with factory-installed optional VIC. 10...
... teleworkers 28 IP phones UC520-32U-8FXO-K9 UC520-32U-4BRI-K9 32+4 for teleworkers 36 IP phones 4 analog1 UC520-48U-12FXO-K9 UC520-48U-6BRI-K9 UC520-48U-T/E/F-K9 UC520-48U-T/E/B-K9 48+4 for teleworkers 52 IP phones 4 analog1 .1 Number of phones and devices supported in Cisco Unified CME, based on licensing and organized by model. License Support Table 6 lists the maximum number of analog station ports is increased to eight with factory-installed optional VIC. 10...
Getting Started Guide
Page 11
Table 7 lists the maximum numbers of mailboxes supported on the UC 520, based on licensing and organized by model. Table 7 Cisco Unity Express License Support UC 520 Models UC520-8U-4FXO-K9 UC520W-8U-4FXO-K9 UC520-8U-2BRI-K9 UC520W-8U-2BRI-K9 UC520-16U-4FXO-K9 UC520W-16U-4FXO-K9 UC520-16U-2BRI-K9 UC520W-16U-2BRI-K9 UC520-24U-8FXO-K9 UC520-24U-4BRI-K9 Mailboxes 12 + 2 for teleworkers General Delivery Mailboxes (GDMs) 5 GDM 20...
Table 7 lists the maximum numbers of mailboxes supported on the UC 520, based on licensing and organized by model. Table 7 Cisco Unity Express License Support UC 520 Models UC520-8U-4FXO-K9 UC520W-8U-4FXO-K9 UC520-8U-2BRI-K9 UC520W-8U-2BRI-K9 UC520-16U-4FXO-K9 UC520W-16U-4FXO-K9 UC520-16U-2BRI-K9 UC520W-16U-2BRI-K9 UC520-24U-8FXO-K9 UC520-24U-4BRI-K9 Mailboxes 12 + 2 for teleworkers General Delivery Mailboxes (GDMs) 5 GDM 20...
Getting Started Guide
Page 12
... MoH port • Cables for WAN interfaces, voice interfaces, or additional LAN interfaces • PC with the product: • Accessory kit containing: - and 48-user models only) - Rubber feet for the 8- Regulatory Compliance and Safety Information Roadmap - Power supply bracket - Getting Started Guide for Cisco Unified Communications 500 Series Model UC 520 for chassis - Customer License Letter - Rack-mount brackets for Small Business (this guide) - Installing Components for Cisco...
... MoH port • Cables for WAN interfaces, voice interfaces, or additional LAN interfaces • PC with the product: • Accessory kit containing: - and 48-user models only) - Rubber feet for the 8- Regulatory Compliance and Safety Information Roadmap - Power supply bracket - Getting Started Guide for Cisco Unified Communications 500 Series Model UC 520 for chassis - Customer License Letter - Rack-mount brackets for Small Business (this guide) - Installing Components for Cisco...
Getting Started Guide
Page 14
3 Power over Ethernet (PoE) ports 4 Compact flash slot 5 WAN port 6 Expansion port 7 FXS ports 8 (Optional) One factory-installed VIC or T1/E1 VWIC 9 BRI ports 14 and 16-user model) 1 2 9 8 VIC 4FXS/DID 3 2 1 0 IN USE 3 7 Cisco Unified 500 Series 4 56 242833 1 Music-on-hold (MoH) port 2 Console/Aux port 3 Power over Ethernet (PoE) ports 4 FXO ports 5 Compact Flash slot 8 FXS ports 9 (Optional) Factory-installed VIC or T1/E1 VWIC Figure 4 UC 520 with BRI Ports (8-
3 Power over Ethernet (PoE) ports 4 Compact flash slot 5 WAN port 6 Expansion port 7 FXS ports 8 (Optional) One factory-installed VIC or T1/E1 VWIC 9 BRI ports 14 and 16-user model) 1 2 9 8 VIC 4FXS/DID 3 2 1 0 IN USE 3 7 Cisco Unified 500 Series 4 56 242833 1 Music-on-hold (MoH) port 2 Console/Aux port 3 Power over Ethernet (PoE) ports 4 FXO ports 5 Compact Flash slot 8 FXS ports 9 (Optional) Factory-installed VIC or T1/E1 VWIC Figure 4 UC 520 with BRI Ports (8-
Getting Started Guide
Page 15
...-user model) 1 10 8 Cisco Unified 500 Series 2 34 9 5 67 231726 1 Music-o n-hold (MoH) port 2 Console/Aux port 3 BRI ports 4 Power over Ethernet (PoE) ports 5 Compact flash slot 6 WAN port 7 Expansion port 8 Fixed configuration slot for BRI or FXO (depending on your configuration) 9 FXS ports 10 Expansion or fixed configuration slot (depending on your configuration) Cisco Product Identification Tool The Cisco Product Identification tool provides detailed illustrations and descriptions showing where to support services. Access the Cisco...
...-user model) 1 10 8 Cisco Unified 500 Series 2 34 9 5 67 231726 1 Music-o n-hold (MoH) port 2 Console/Aux port 3 BRI ports 4 Power over Ethernet (PoE) ports 5 Compact flash slot 6 WAN port 7 Expansion port 8 Fixed configuration slot for BRI or FXO (depending on your configuration) 9 FXS ports 10 Expansion or fixed configuration slot (depending on your configuration) Cisco Product Identification Tool The Cisco Product Identification tool provides detailed illustrations and descriptions showing where to support services. Access the Cisco...
Getting Started Guide
Page 20
A restricted access area can be accessed only through the vents is unrestricted. - Caution Do not place any modules or interface cards unless otherwise directed. Desktop Installation When installing the unit and power supply on top of clear space beside the cooling inlet and exhaust vents. Statement 1017 Installation Guidelines Before you install the UC 520, review the Regulatory Compliance and Safety Information for Cisco Unified...
A restricted access area can be accessed only through the vents is unrestricted. - Caution Do not place any modules or interface cards unless otherwise directed. Desktop Installation When installing the unit and power supply on top of clear space beside the cooling inlet and exhaust vents. Statement 1017 Installation Guidelines Before you install the UC 520, review the Regulatory Compliance and Safety Information for Cisco Unified...
Getting Started Guide
Page 21
... chassis for wall-mounting the router, consider cable limitations and wall structure. Place the unit on a wall, perform the following steps. Statement 248 Attaching the Chassis and Power Supply to the recessed areas on a flat surface. Please read the wall mounting instructions carefully before beginning installation. Wall-Mounting (8- Attach the four rubber pads to the Wall The unit has two keyholes on a wall. To install a chassis on...
... chassis for wall-mounting the router, consider cable limitations and wall structure. Place the unit on a wall, perform the following steps. Statement 248 Attaching the Chassis and Power Supply to the recessed areas on a flat surface. Please read the wall mounting instructions carefully before beginning installation. Wall-Mounting (8- Attach the four rubber pads to the Wall The unit has two keyholes on a wall. To install a chassis on...
Getting Started Guide
Page 27
... yellow 14 AWG ground wire to connect the host to be grounded. Warning This equipment needs to earth ground during normal use. and 16-User Model) 230868 27 Tighten the screws to a torque of the appropriate size. Attach the ground lug or ring terminal to the ground lug or ring terminal, using a crimp tool of 8-10 in...
... yellow 14 AWG ground wire to connect the host to be grounded. Warning This equipment needs to earth ground during normal use. and 16-User Model) 230868 27 Tighten the screws to a torque of the appropriate size. Attach the ground lug or ring terminal to the ground lug or ring terminal, using a crimp tool of 8-10 in...
Getting Started Guide
Page 35
... restricted access location are made using uninsulated exposed metal contacts, conductors, or terminals. A restricted access area can be made aware of security. Statement 1073 Warning Installation of the equipment must always be accessed only through an approved network termination unit with local and national electrical codes. Statement 1072 Warning No user-serviceable parts inside. Statement 1044 Warning When installing or replacing the unit, the ground connection must...
... restricted access location are made using uninsulated exposed metal contacts, conductors, or terminals. A restricted access area can be made aware of security. Statement 1073 Warning Installation of the equipment must always be accessed only through an approved network termination unit with local and national electrical codes. Statement 1072 Warning No user-serviceable parts inside. Statement 1044 Warning When installing or replacing the unit, the ground connection must...
Getting Started Guide
Page 42
...; Installing Cisco Configuration Assistant • Logging Into Cisco Unified CME and Cisco Unity Express GUI • Logging Into Cisco Unified CME Phone User Page Information About the Software Configuration This section contains the following topics: • Default Software Configuration • System Management Tools • Localization Support Default Software Configuration The default software configuration on a phone and retrieve the voice-mail message. Step 6 c. d. Press the [Message] button on the UC 520 includes these preconfigured parameters: • Network and...
...; Installing Cisco Configuration Assistant • Logging Into Cisco Unified CME and Cisco Unity Express GUI • Logging Into Cisco Unified CME Phone User Page Information About the Software Configuration This section contains the following topics: • Default Software Configuration • System Management Tools • Localization Support Default Software Configuration The default software configuration on a phone and retrieve the voice-mail message. Step 6 c. d. Press the [Message] button on the UC 520 includes these preconfigured parameters: • Network and...
Getting Started Guide
Page 43
... the online help. 43 Starting with this directory number, remaining numbers are automatically configured in pool of digits for each device. • Set the system time zone and time display for the extension numbers. After deploying the system, use the Cisco Configuration Assistant to personalize the initial software configuration, as required: • Change the default username and password for all devices. • Change the default hostname for each Cisco phone extension. • Configure Cisco phone features and intercom. • Configure extensions or build...
... the online help. 43 Starting with this directory number, remaining numbers are automatically configured in pool of digits for each device. • Set the system time zone and time display for the extension numbers. After deploying the system, use the Cisco Configuration Assistant to personalize the initial software configuration, as required: • Change the default username and password for all devices. • Change the default hostname for each Cisco phone extension. • Configure Cisco phone features and intercom. • Configure extensions or build...
Getting Started Guide
Page 44
... configuration on the front panel of the platform, by connection to program a small set of voice, networking, and security features. System Management Tools Table 9 lists the tools that shipped with the product. Logging Into Cisco Unified CME Phone User Page, page 49 For information about using this tool, see online help . Web-based application for installing and managing the UC 520. For information about using this tool, see online help . See the Getting Started...
... configuration on the front panel of the platform, by connection to program a small set of voice, networking, and security features. System Management Tools Table 9 lists the tools that shipped with the product. Logging Into Cisco Unified CME Phone User Page, page 49 For information about using this tool, see online help . Web-based application for installing and managing the UC 520. For information about using this tool, see online help . See the Getting Started...
Getting Started Guide
Page 45
... at your customer's site: • Basic network configuration including NTP configuration, Trivial File Transfer Protocol (TFTP), and DHCP options • Basic telephony features including user names, extension numbers, IP phone types and MAC addresses, PSTN parameters, basic voicemail, and dial peers for 911 and 9+ calls • Advanced telephony features including paging, intercom, call park, hunt group, and calling line identification (caller ID) blocking Before you can be used to search the Cisco Unified CME directory. English.
... at your customer's site: • Basic network configuration including NTP configuration, Trivial File Transfer Protocol (TFTP), and DHCP options • Basic telephony features including user names, extension numbers, IP phone types and MAC addresses, PSTN parameters, basic voicemail, and dial peers for 911 and 9+ calls • Advanced telephony features including paging, intercom, call park, hunt group, and calling line identification (caller ID) blocking Before you can be used to search the Cisco Unified CME directory. English.
Getting Started Guide
Page 47
... for Germany for all the firmware required for Cisco Unified CME 4.0(1). For information, see online help. Each file contains all phone types supported by that shipped with the product. Using a RJ-45 to RJ-45 Ethernet cable, connect the Ethernet port of the PC on the CD-ROM that appear. For information, see the Getting Started with Cisco Configuration Assistant at http://www...
... for Germany for all the firmware required for Cisco Unified CME 4.0(1). For information, see online help. Each file contains all phone types supported by that shipped with the product. Using a RJ-45 to RJ-45 Ethernet cable, connect the Ethernet port of the PC on the CD-ROM that appear. For information, see the Getting Started with Cisco Configuration Assistant at http://www...
Getting Started Guide
Page 48
... Configuration Assistant is connected to the UC 520 over the LAN or is installed to access Cisco.com and you must be used to customize the software configuration on a UC 520, follow these tasks: Prerequisites • Pentium III-based IBM PC or compatible computer with Voice Mail feature application. Additional PC-related requirements include: • Minimum screen resolution of 1024 x 768. • Windows XP (Service...
... Configuration Assistant is connected to the UC 520 over the LAN or is installed to access Cisco.com and you must be used to customize the software configuration on a UC 520, follow these tasks: Prerequisites • Pentium III-based IBM PC or compatible computer with Voice Mail feature application. Additional PC-related requirements include: • Minimum screen resolution of 1024 x 768. • Windows XP (Service...
Getting Started Guide
Page 49
... phone user page for adding or changing phones or voice mailboxes, creating individual phone user accounts, and managing AA scripts, follow these steps. Step 1 To log into this tool as speed dial and call forward, perform the following URL in the browser window, where ipaddr is the IP address of a Cisco Unified IP phone that is connected to a PoE port on the platform or switch and is active, using...
... phone user page for adding or changing phones or voice mailboxes, creating individual phone user accounts, and managing AA scripts, follow these steps. Step 1 To log into this tool as speed dial and call forward, perform the following URL in the browser window, where ipaddr is the IP address of a Cisco Unified IP phone that is connected to a PoE port on the platform or switch and is active, using...
Getting Started Guide
Page 50
... Cisco Smart Business Communications System Cisco Configuration Assistant Cisco Catalyst Express 520 switch Document Title Cisco Smart Business Communications System Setup shipped with product or on CD-ROM shipped with product. Getting Started with Cisco Configuration Assistant at http://www.cisco.com/go/configassist or on CD-ROM shipped with product Getting Started Guide for individual phone users are defined by the office administrator using the Cisco Unified...
... Cisco Smart Business Communications System Cisco Configuration Assistant Cisco Catalyst Express 520 switch Document Title Cisco Smart Business Communications System Setup shipped with product or on CD-ROM shipped with product. Getting Started with Cisco Configuration Assistant at http://www.cisco.com/go/configassist or on CD-ROM shipped with product Getting Started Guide for individual phone users are defined by the office administrator using the Cisco Unified...