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USER GUIDE Cisco Small Business Cisco SPA50X and SPA51X SIP IP Phones Models SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA512G, and SPA514G
USER GUIDE Cisco Small Business Cisco SPA50X and SPA51X SIP IP Phones Models SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA512G, and SPA514G
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... Using the Interactive Voice Response Menu on the Cisco SPA501G 60 Advanced Procedures for Technical Support Personnel 62 Rebooting Your Phone 63 Chapter 5: Using the Phone Web User Interface 64 Logging in to the Phone Web User Interface 65 Making the Web Configuration Utility Viewable ...Setting Voice Phone Parameters 68 Setting Voice User Parameters 69 Viewing Call History Lists 71 Using Your Personal Directory 72 Viewing Attendant Console Status 73 Appendix A: Where to Go From Here 74 Product Resources 74 Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 5
... Using the Interactive Voice Response Menu on the Cisco SPA501G 60 Advanced Procedures for Technical Support Personnel 62 Rebooting Your Phone 63 Chapter 5: Using the Phone Web User Interface 64 Logging in to the Phone Web User Interface 65 Making the Web Configuration Utility Viewable ...Setting Voice Phone Parameters 68 Setting Voice User Parameters 69 Viewing Call History Lists 71 Using Your Personal Directory 72 Viewing Attendant Console Status 73 Appendix A: Where to Go From Here 74 Product Resources 74 Cisco Small Business SPA50X and SPA51X SIP IP Phone User Guide 5
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Displays date and time, phone station name, line extensions, and softkey options (except on the Cisco SPA501G). Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9 Getting Started Understanding Your Phone Lines and Buttons 1 Understanding Your Phone Lines and Buttons The parts of a SPA509G IP phone are similar, but might vary. ...
Displays date and time, phone station name, line extensions, and softkey options (except on the Cisco SPA501G). Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 9 Getting Started Understanding Your Phone Lines and Buttons 1 Understanding Your Phone Lines and Buttons The parts of a SPA509G IP phone are similar, but might vary. ...
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... down through items shown on the IP phone screen (except on the Cisco SPA501G). Orange: Line is an inbound call , press to add functions such as a transfer). Conference-While on a call . Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 10 These keys can also be used). Getting Started Understanding Your Phone...
... down through items shown on the IP phone screen (except on the Cisco SPA501G). Orange: Line is an inbound call , press to add functions such as a transfer). Conference-While on a call . Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 10 These keys can also be used). Getting Started Understanding Your Phone...
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When the headset is lit green. Contact your phone administrator for more information. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 11 You might provide custom softkey buttons on your phone, such as call history, set up functions (such as a speed dial ...features and preferences (such as your directory, status, and speed dials), access your call forwarding), and provide phone status information. For the Cisco SPA501G, press Setup to access the Interactive Voice Response (IVR) menu that allows you might have all of the handset, headset, speaker when the...
When the headset is lit green. Contact your phone administrator for more information. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 11 You might provide custom softkey buttons on your phone, such as call history, set up functions (such as a speed dial ...features and preferences (such as your directory, status, and speed dials), access your call forwarding), and provide phone status information. For the Cisco SPA501G, press Setup to access the Interactive Voice Response (IVR) menu that allows you might have all of the handset, headset, speaker when the...
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... use the keypad to enter the number shown next to the menu or sub-menu item on the IP phone screen. (Not applicable to the Cisco SPA501G.) For example, to enter a star code. Transfers an active line on the phone to enable or disable an option. Enters a submenu and when pressed, ...obtain your changes. Selects the highlighted item on page 58. The IP address is on hold on an active shared line. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 13 Resumes a call that is displayed on the Network screen. See "Using Star Codes," on the IP phone screen. Getting...
... use the keypad to enter the number shown next to the menu or sub-menu item on the IP phone screen. (Not applicable to the Cisco SPA501G.) For example, to enter a star code. Transfers an active line on the phone to enable or disable an option. Enters a submenu and when pressed, ...obtain your changes. Selects the highlighted item on page 58. The IP address is on hold on an active shared line. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 13 Resumes a call that is displayed on the Network screen. See "Using Star Codes," on the IP phone screen. Getting...
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... and then Initializing Network. On models with phone line keys). Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 22 All of the IP phone screen. During this sequence, phones with no screen, such as the Cisco SPA501G, the lines glow green and you hear a dial tone when picking up sequence. The...
... and then Initializing Network. On models with phone line keys). Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 22 All of the IP phone screen. During this sequence, phones with no screen, such as the Cisco SPA501G, the lines glow green and you hear a dial tone when picking up sequence. The...
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... view Current IP. To get your IP address for the upgrade. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 24 Save the firmware to www.cisco.com/cisco/software/navigator.html?a=a&i=rpm, and enter the phone model number (for the Cisco SPA501G phone: STEP 1 Press the Setup button. STEP 2 Enter 110, then press...
... view Current IP. To get your IP address for the upgrade. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 24 Save the firmware to www.cisco.com/cisco/software/navigator.html?a=a&i=rpm, and enter the phone model number (for the Cisco SPA501G phone: STEP 1 Press the Setup button. STEP 2 Enter 110, then press...
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...with the IP phone might vary. to unmute. The button lights red. If no effect. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 27 Press Save. (Not available for the Cisco SPA501G.) Adjusting the Ringer Volume To adjust the ringer volume, press + on -hook and the ...speaker button is on the Volume button to decrease the volume. Consult the user documentation for your headset with ...
...with the IP phone might vary. to unmute. The button lights red. If no effect. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 27 Press Save. (Not available for the Cisco SPA501G.) Adjusting the Ringer Volume To adjust the ringer volume, press + on -hook and the ...speaker button is on the Volume button to decrease the volume. Consult the user documentation for your headset with ...
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...headset, handset, or speaker phone can be used during a call by pressing the line button, the audio is lifted (except on the Cisco SPA501G). STEP 3 Press option to enable or disable the feature. Sending Audio to the Speaker and Handset You can send the audio to the...to the speakerphone, make sure the speakerphone or headset light is muted. STEP 3 Press y/n to scroll through the choices. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 28 When you will disconnect the call. STEP 2 Select Preferences > Preferred Audio Device > edit. STEP 5 Press Save...
...headset, handset, or speaker phone can be used during a call by pressing the line button, the audio is lifted (except on the Cisco SPA501G). STEP 3 Press option to enable or disable the feature. Sending Audio to the Speaker and Handset You can send the audio to the...to the speakerphone, make sure the speakerphone or headset light is muted. STEP 3 Press y/n to scroll through the choices. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 28 When you will disconnect the call. STEP 2 Select Preferences > Preferred Audio Device > edit. STEP 5 Press Save...
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... call on hold, press the flashing red line button for the caller to modify a number. To redial another number from a history list on a Cisco SPA501G, press the Redial button. Using Basic Call Management Functions Putting a Call on Hold 3 Redialing a Call To redial the last number on all phones ... press dial to add a prefix or area code. Press edit and use the Softkey Buttons to indicate that the call is configured.) Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 30 A series of beeps (default) or (optional) music-on hold. When you are finished, press ok.
... call on hold, press the flashing red line button for the caller to modify a number. To redial another number from a history list on a Cisco SPA501G, press the Redial button. Using Basic Call Management Functions Putting a Call on Hold 3 Redialing a Call To redial the last number on all phones ... press dial to add a prefix or area code. Press edit and use the Softkey Buttons to indicate that the call is configured.) Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 30 A series of beeps (default) or (optional) music-on hold. When you are finished, press ok.
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...: • Enter the number to which you are transferring the call , press xfer. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 31 Performing an Attended Transfer To perform an attended transfer for all phones (except the Cisco SPA501G): STEP 1 During an active call . Transferring Calls You can perform types of the...
...: • Enter the number to which you are transferring the call , press xfer. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 31 Performing an Attended Transfer To perform an attended transfer for all phones (except the Cisco SPA501G): STEP 1 During an active call . Transferring Calls You can perform types of the...
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.... If you are calling answers, press Transfer again. To perform an attended transfer for all phones (except the Cisco SPA501G): STEP 1 During an active call , connecting the two callers. Performing an Unattended (Blind) Transfer To perform an unattended transfer for ...the Cisco SPA501G: STEP 1 During an active call is transferred with no longer remain part of the call , you are disconnected. The call is transferred to the other call , press the bXfer softkey. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 32
.... If you are calling answers, press Transfer again. To perform an attended transfer for all phones (except the Cisco SPA501G): STEP 1 During an active call , connecting the two callers. Performing an Unattended (Blind) Transfer To perform an unattended transfer for ...the Cisco SPA501G: STEP 1 During an active call is transferred with no longer remain part of the call , you are disconnected. The call is transferred to the other call , press the bXfer softkey. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 32
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... . STEP 2 Select Preferences. Select Missed Calls. - Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 33 Using Basic Call Management Functions Managing Missed Calls 3 Managing Missed Calls When enabled, the IP phone screen on the Cisco SPA501G): STEP 1 Press Setup. Turning the Missed Calls Shortcut On...when you miss a call (except on your IP phone notifies you want to return the missed call was unanswered. (Not available for the Cisco SPA501G.) To view and return a missed call: • If the IP phone screen shows a missed call and use the softkey buttons and...
... . STEP 2 Select Preferences. Select Missed Calls. - Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 33 Using Basic Call Management Functions Managing Missed Calls 3 Managing Missed Calls When enabled, the IP phone screen on the Cisco SPA501G): STEP 1 Press Setup. Turning the Missed Calls Shortcut On...when you miss a call (except on your IP phone notifies you want to return the missed call was unanswered. (Not available for the Cisco SPA501G.) To view and return a missed call: • If the IP phone screen shows a missed call and use the softkey buttons and...
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... screen displays Calls Forwarded. For the Cisco SPA501G, the Message indicator light flashes to where all calls should be forwarded. STEP 3 Enter a number to where all calls should be forwarded. STEP 4 Press ok. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 34 Enter *73 to deactivate call... to use the IP phone Web interface or Call Forward All Star Code to set call forwarding. STEP 2 Press edit. For the Cisco SPA501G, you can only use any steering digits, access codes, or area codes required to complete the call forwarding. Call Forward All by ...
... screen displays Calls Forwarded. For the Cisco SPA501G, the Message indicator light flashes to where all calls should be forwarded. STEP 3 Enter a number to where all calls should be forwarded. STEP 4 Press ok. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 34 Enter *73 to deactivate call... to use the IP phone Web interface or Call Forward All Star Code to set call forwarding. STEP 2 Press edit. For the Cisco SPA501G, you can only use any steering digits, access codes, or area codes required to complete the call forwarding. Call Forward All by ...
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...STEP 3 Enter the number of seconds to where the call is forwarded because there is no answer at your phone. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 36 STEP 2 Press the edit softkey. STEP 4 Press ok. it does not cancel Call Forward Busy or Call ...feature; To stop Call Forwarding All, press the -cfwd softkey, or: STEP 1 Press the Setup button and select Call Forward > edit. On the Cisco SPA501G, the delay interval is blank. To set by using the web configuration utility. Using Basic Call Management Functions Forwarding Calls 3 STEP 3 Enter vm for...
...STEP 3 Enter the number of seconds to where the call is forwarded because there is no answer at your phone. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 36 STEP 2 Press the edit softkey. STEP 4 Press ok. it does not cancel Call Forward Busy or Call ...feature; To stop Call Forwarding All, press the -cfwd softkey, or: STEP 1 Press the Setup button and select Call Forward > edit. On the Cisco SPA501G, the delay interval is blank. To set by using the web configuration utility. Using Basic Call Management Functions Forwarding Calls 3 STEP 3 Enter vm for...
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...Disturb feature to prevent incoming calls from your PC by using the web configuration utility. Enter *79 to deactivate call forward busy. On the Cisco SPA501G, the Message Indicator Light blinks red when Do Not Disturb is not configured, callers will hear a busy signal or a message. Do ... STEP 3 Press y/n and choose y. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 37 If you can only set Do Not Disturb in the web configuration utility or set Do Not Disturb from ringing your phone (except on the Cisco SPA501G). You can be immediately routed to deactivate...
...Disturb feature to prevent incoming calls from your PC by using the web configuration utility. Enter *79 to deactivate call forward busy. On the Cisco SPA501G, the Message Indicator Light blinks red when Do Not Disturb is not configured, callers will hear a busy signal or a message. Do ... STEP 3 Press y/n and choose y. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 37 If you can only set Do Not Disturb in the web configuration utility or set Do Not Disturb from ringing your phone (except on the Cisco SPA501G). You can be immediately routed to deactivate...
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... Deactivation by using Setup You can be enabled continuously or on another call ; For the Cisco SPA501G, you are on a per-call hears a busy signal or message. Call waiting can also deactivate Do Not Disturb by using the IP phone Web interface. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 38
... Deactivation by using Setup You can be enabled continuously or on another call ; For the Cisco SPA501G, you are on a per-call hears a busy signal or message. Call waiting can also deactivate Do Not Disturb by using the IP phone Web interface. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 38
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...in the following ways: • Pick up a call that is ringing at an extension in your phone administrator. (Not available for the Cisco SPA501G.) • Pick up a call ringing at an extension in the group that is ringing at specific extension using the Star Code Enter *...available for that call ringing at another extension. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 39 Call Waiting by using the softkey: STEP 1 Press the grPick softkey. Enter *72 before dialing a number to deactivate call waiting for the Cisco SPA501G.) • Pick up and press dial....
...in the following ways: • Pick up a call that is ringing at an extension in your phone administrator. (Not available for the Cisco SPA501G.) • Pick up a call ringing at an extension in the group that is ringing at specific extension using the Star Code Enter *...available for that call ringing at another extension. Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 39 Call Waiting by using the softkey: STEP 1 Press the grPick softkey. Enter *72 before dialing a number to deactivate call waiting for the Cisco SPA501G.) • Pick up and press dial....
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... that was entered in your company can pick any easilyremembered number (for example, 100). STEP 2 Enter the number of the park line (for the Cisco SPA501G.) Not all phone systems support call , you can either use the unpark softkey (if you know the park line number), or view a list of... press dial. STEP 2 Enter the extension number of the phone from the list. Parking a Call You can park a call .") Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 40 The call , press the park softkey. To unpark if you know the park line number: STEP 1 Press the unpark softkey...
... that was entered in your company can pick any easilyremembered number (for example, 100). STEP 2 Enter the number of the park line (for the Cisco SPA501G.) Not all phone systems support call , you can either use the unpark softkey (if you know the park line number), or view a list of... press dial. STEP 2 Enter the extension number of the phone from the list. Parking a Call You can park a call .") Cisco Small Business SPA50X and SPA51X Series SIP IP Phone User Guide 40 The call , press the park softkey. To unpark if you know the park line number: STEP 1 Press the unpark softkey...