Administration Guide
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Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15299-01
Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-15299-01
Administration Guide
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... with FCC requirements for a Class B digital device in the United States and certain other countries. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for FCC compliance of the FCC rules. These limits are designed to provide reasonable protection ...To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing...
... with FCC requirements for a Class B digital device in the United States and certain other countries. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for FCC compliance of the FCC rules. These limits are designed to provide reasonable protection ...To You, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, CCVP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Collaboration Without Limitation, EtherFast, EtherSwitch, Event Center, Fast Step, Follow Me Browsing...
Administration Guide
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... on Cisco Unified IP Phones 1-16 Overview 1-16 Required Network Components 1-16 Best Practices-Requirements and Recommendations 1-17 Security Restrictions 1-17 Overview of Configuring and Installing Cisco Unified IP Phones 1-18 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager 1-19 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration...
... on Cisco Unified IP Phones 1-16 Overview 1-16 Required Network Components 1-16 Best Practices-Requirements and Recommendations 1-17 Security Restrictions 1-17 Overview of Configuring and Installing Cisco Unified IP Phones 1-18 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-18 Checklist for Configuring the Cisco Unified IP Phone 7970 Series in Cisco Unified Communications Manager 1-19 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration...
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... Determining the MAC Address of a Cisco Unified IP Phone 2-14 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone 7970 Series Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 iv...
... Determining the MAC Address of a Cisco Unified IP Phone 2-14 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-1 Cisco Unified Communications Manager Configuration 3-2 Understanding the Cisco Unified IP Phone 7970 Series Components 3-2 Network and Access Ports 3-2 Handset 3-3 Speakerphone 3-3 Headset 3-3 Audio Quality Subjective to the User 3-4 Connecting a Headset 3-4 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 iv...
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... Menu (SIP Phones Only) 4-17 UI Configuration Menu 4-17 Media Configuration Menu 4-19 Power Save Configuration Menu 4-22 Ethernet Configuration Menu 4-23 Security Configuration Menu 4-23 QoS Configuration Menu 4-25 Network Configuration 4-25 Security Configuration Menu 4-29 CTL File Menu 4-30 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications...
... Menu (SIP Phones Only) 4-17 UI Configuration Menu 4-17 Media Configuration Menu 4-19 Power Save Configuration Menu 4-22 Ethernet Configuration Menu 4-23 Security Configuration Menu 4-23 QoS Configuration Menu 4-25 Network Configuration 4-25 Security Configuration Menu 4-29 CTL File Menu 4-30 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications...
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... Background Image 6-5 Configuring Wideband Codec 6-6 Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Touchscreen 6-7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 vi OL-15299-01
... Background Image 6-5 Configuring Wideband Codec 6-6 Configuring the Idle Display 6-7 Automatically Disabling the Cisco Unified IP Phone Touchscreen 6-7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-3 Network Statistics Screen 7-9 Firmware Versions Screen 7-11 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 vi OL-15299-01
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... Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying Voice VLAN Configuration 9-7 Verifying that the Phones Have Not Been Intentionally Reset 9-7 Eliminating DNS or Other Connectivity Errors 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-10 Cisco Unified IP Phone 7970G/7971G-GE Administration...
... Obtain IP Address 9-6 Cisco Unified IP Phone Resets Unexpectedly 9-6 Verifying Physical Connection 9-6 Identifying Intermittent Network Outages 9-6 Verifying DHCP Settings 9-7 Checking Static IP Address Settings 9-7 Verifying Voice VLAN Configuration 9-7 Verifying that the Phones Have Not Been Intentionally Reset 9-7 Eliminating DNS or Other Connectivity Errors 9-7 Checking Power Connection 9-8 Troubleshooting Cisco Unified IP Phone Security 9-8 General Troubleshooting Tips 9-10 Cisco Unified IP Phone 7970G/7971G-GE Administration...
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... the Cisco Unified IP Phones 7970 Series B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-2 Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Cisco Unified IP Phone 7970G/7971G-GE Administration...
... the Cisco Unified IP Phones 7970 Series B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-1 Support for International Call Logging C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-2 Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Cisco Unified IP Phone 7970G/7971G-GE Administration...
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INDEX Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 ix
INDEX Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager E-2 Configuring the Phone E-3 Performing Final End User Configuration Steps E-7 Contents OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 ix
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...intended for a list of the tasks involve configuring network settings and affect the phone's ability to function in the Cisco Unified IP Phone 7970 series on a Voice-over-IP (VoIP) network. See the "Related Documentation" section on page xii for end-... required to properly set up the Cisco Unified IP Phone 7970 Series on your network OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 xi Preface Overview Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 provides the ...
...intended for a list of the tasks involve configuring network settings and affect the phone's ability to function in the Cisco Unified IP Phone 7970 series on a Voice-over-IP (VoIP) network. See the "Related Documentation" section on page xii for end-... required to properly set up the Cisco Unified IP Phone 7970 Series on your network OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 xi Preface Overview Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 provides the ...
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... • Cisco Unified IP Phone 7970 Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for the Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the Cisco Unified IP Phone using...
... • Cisco Unified IP Phone 7970 Series Phone Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module 7914 Phone Guide • Installing the Wall Mount Kit for the Cisco Unified IP Phone • Regulatory Compliance and Safety Information for the Cisco Unified IP Phones • Open Source License Notices for the Cisco Unified IP Phones 7900 Series Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for the Cisco Unified IP Phone using...
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... Optional alternative keywords are grouped in braces and separated by vertical bars. A nonquoted set of Cisco cryptographic products does not imply third-party authority to comply with U.S. Delivery of characters. Further ...] string screen font Description Commands and keywords are in screen font. Importers, exporters, distributors and users are responsible for Cisco Unified Communications Manager 7.0 xiii and local laws, return this product you supply values are in italics. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for compliance with U.S.
... Optional alternative keywords are grouped in braces and separated by vertical bars. A nonquoted set of Cisco cryptographic products does not imply third-party authority to comply with U.S. Delivery of characters. Further ...] string screen font Description Commands and keywords are in screen font. Importers, exporters, distributors and users are responsible for Cisco Unified Communications Manager 7.0 xiii and local laws, return this product you supply values are in italics. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for compliance with U.S.
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... be careful. In this situation, you supply values are in the publication. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 7.0 xiv OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for preventing accidents. Warning Means danger. The symbol ^ represents the key labeled Control-for which you might do...
... be careful. In this situation, you supply values are in the publication. Caution Means reader be familiar with standard practices for Cisco Unified Communications Manager 7.0 xiv OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for preventing accidents. Warning Means danger. The symbol ^ represents the key labeled Control-for which you might do...
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..., and G.729, G729a, G.729b, and G.729ab. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified IP Phones, page 1-8 • Overview of the Cisco Unified IP Phone 7970 Series. For more . The Cisco Unified IP Phone 7970 Series provides a color touchscreen, support for up to a Cisco Unified IP Phone might cause interference. These phones also support uncompressed wideband (16bits, 16kHz) audio. They function...
..., and G.729, G729a, G.729b, and G.729ab. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified IP Phones, page 1-8 • Overview of the Cisco Unified IP Phone 7970 Series. For more . The Cisco Unified IP Phone 7970 Series provides a color touchscreen, support for up to a Cisco Unified IP Phone might cause interference. These phones also support uncompressed wideband (16bits, 16kHz) audio. They function...
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button 3 Display button Awakens the touchscreen from sleep mode or disables it for Cisco Unified Communications Manager 7.0 1-2 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for cleaning. No color-Ready for example, a Privacy button) Buttons illuminate ...-Sleep mode 4 Messages button Auto-dials your voice message service (varies by service). Understanding the Cisco Unified IP Phone 7970 Series Figure 1-1 Cisco Unified IP Phone 16 17 Chapter 1 An Overview of the Cisco Unified IP Phone 1 2 3 4 5 6 7 8 9 186428 15 14 13 12 11 10 1 Programmable...
button 3 Display button Awakens the touchscreen from sleep mode or disables it for Cisco Unified Communications Manager 7.0 1-2 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for cleaning. No color-Ready for example, a Privacy button) Buttons illuminate ...-Sleep mode 4 Messages button Auto-dials your voice message service (varies by service). Understanding the Cisco Unified IP Phone 7970 Series Figure 1-1 Cisco Unified IP Phone 16 17 Chapter 1 An Overview of the Cisco Unified IP Phone 1 2 3 4 5 6 7 8 9 186428 15 14 13 12 11 10 1 Programmable...
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... 16 Handset light strip 17 Touchscreen Allows you to access call or new voice message. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for voice communication. Toggles the Mute feature on -hook). Chapter 1 An Overview of the networking protocols that ...the Cisco Unified IP Phone 7970 Series supports. Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on or off ...
... 16 Handset light strip 17 Touchscreen Allows you to access call or new voice message. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for voice communication. Toggles the Mute feature on -hook). Chapter 1 An Overview of the networking protocols that ...the Cisco Unified IP Phone 7970 Series supports. Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on or off ...
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... authentication is also used to neighboring devices. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for 802.1X authentication. Chapter 1 An Overview of Service (QoS) configuration information with the Cisco Catalyst switch. Using CDP, a device can pass through the port. Cisco Peer-to -peer hierarchy of transferring Cisco Unified IP Phones use DHCP custom option 150. Hypertext Transfer Protocol...
... authentication is also used to neighboring devices. Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for 802.1X authentication. Chapter 1 An Overview of Service (QoS) configuration information with the Cisco Catalyst switch. Using CDP, a device can pass through the port. Cisco Peer-to -peer hierarchy of transferring Cisco Unified IP Phones use DHCP custom option 150. Hypertext Transfer Protocol...
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... gateways. Link Layer Discovery Protocol (LLDP) LLDP is disabled by default, but you are using IP, network devices sends packets across the network. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for voice products. some Cisco and third-party devices. Real-Time Transport Protocol RTP is supported on on the SW port to...
... gateways. Link Layer Discovery Protocol (LLDP) LLDP is disabled by default, but you are using IP, network devices sends packets across the network. OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for voice products. some Cisco and third-party devices. Real-Time Transport Protocol RTP is supported on on the SW port to...
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... Datagram Protocol (UDP) UDP is implemented, Cisco Unified IP Phones use a TFTP server other VoIP protocols, SIP is designed to use the TLS protocol when securely registering with Other Cisco Unified IP Communications Products, page 2-2 • Understanding the Phone Startup Process, page 2-7 • Network Configuration Menu, page 4-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 1-6 OL-15299...
... Datagram Protocol (UDP) UDP is implemented, Cisco Unified IP Phones use a TFTP server other VoIP protocols, SIP is designed to use the TLS protocol when securely registering with Other Cisco Unified IP Communications Products, page 2-2 • Understanding the Phone Startup Process, page 2-7 • Network Configuration Menu, page 4-5 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for Cisco Unified Communications Manager 7.0 1-6 OL-15299...
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..., and Users, page 5-1 • Troubleshooting and Maintenance, page 9-1 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for more information. By using their IP phones. For example, you can manually configure an IP address, TFTP server, subnet information, etc. Finally, because the Cisco Unified IP Phone is a network device, you can also use XML to enable users to...
..., and Users, page 5-1 • Troubleshooting and Maintenance, page 9-1 OL-15299-01 Cisco Unified IP Phone 7970G/7971G-GE Administration Guide for more information. By using their IP phones. For example, you can manually configure an IP address, TFTP server, subnet information, etc. Finally, because the Cisco Unified IP Phone is a network device, you can also use XML to enable users to...