Administration Guide
Page 2
... equipment described in accordance with radio and television reception. and/or its peripheral devices. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Class A or Class B digital devices. Operation of Cisco Systems, Inc.; However, there is operated in a particular installation. could void the FCC... the following information is not installed in the U.S. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. Copyright ©...
... equipment described in accordance with radio and television reception. and/or its peripheral devices. Cisco Unified IP Phone 7965G and 7945G Administration Guide for Class A or Class B digital devices. Operation of Cisco Systems, Inc.; However, there is operated in a particular installation. could void the FCC... the following information is not installed in the U.S. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. Copyright ©...
Administration Guide
Page 6
... MAC Address of a Cisco Unified IP Phone 2-13 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-2 Cisco Unified Communications Manager Configuration 3-2 Safety 3-2 Understanding the Cisco Unified IP Phone 7965G and 7945G Components 3-3 Network and Access Ports 3-4 Handset 3-4 Speakerphone 3-4 Headset 3-4 Audio Quality Subjective to the User 3-5 Connecting a Headset 3-5 Disabling a Headset 3-5 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-6 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP...
... MAC Address of a Cisco Unified IP Phone 2-13 Setting Up the Cisco Unified IP Phone 3-1 Before You Begin 3-1 Network Requirements 3-2 Cisco Unified Communications Manager Configuration 3-2 Safety 3-2 Understanding the Cisco Unified IP Phone 7965G and 7945G Components 3-3 Network and Access Ports 3-4 Handset 3-4 Speakerphone 3-4 Headset 3-4 Audio Quality Subjective to the User 3-5 Connecting a Headset 3-5 Disabling a Headset 3-5 Using External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-6 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP...
Administration Guide
Page 7
Contents 4 C H A P T E R 5 C H A P T E R OL-14641-01 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Device Configuration Menu 4-11 CallManager Configuration menu 4-11 SIP Configuration Menu (SIP...
Contents 4 C H A P T E R 5 C H A P T E R OL-14641-01 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7965G and 7945G 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-3 Overview of Options Configurable from a Phone 4-4 Network Configuration Menu 4-5 Device Configuration Menu 4-11 CallManager Configuration menu 4-11 SIP Configuration Menu (SIP...
Administration Guide
Page 8
... Versions Screen 7-10 Expansion Module(s) Screen (SCCP Phones Only) 7-10 Call Statistics Screen 7-11 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-3 Network Configuration 8-4 Network Statistics 8-8 Device Logs 8-11 Streaming Statistics 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 viii OL-14641-01
... Versions Screen 7-10 Expansion Module(s) Screen (SCCP Phones Only) 7-10 Call Statistics Screen 7-11 Monitoring the Cisco Unified IP Phone Remotely 8-1 Accessing the Web Page for a Phone 8-2 Disabling and Enabling Web Page Access 8-3 Device Information 8-3 Network Configuration 8-4 Network Statistics 8-8 Device Logs 8-11 Streaming Statistics 8-11 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 viii OL-14641-01
Administration Guide
Page 9
...: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-4 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-6 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets...
...: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-3 Checking Network Connectivity 9-3 Verifying TFTP Server Settings 9-3 Verifying IP Addressing and Routing 9-4 Verifying DNS Settings 9-4 Verifying Cisco Unified Communications Manager Settings 9-4 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-4 Creating a New Configuration File 9-5 Registering the Phone with Cisco Unified Communications Manager 9-6 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-6 Cisco Unified IP Phone Resets...
Administration Guide
Page 11
... tasks involve configuring network settings and affect the phone's ability to understand, install, configure, manage, and troubleshoot the phones in the Cisco Unified IP Phone 7965G and 7945G on a Voice-over-IP (VoIP) network. Preface Overview Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 provides the information you need to function in the network. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide...
... tasks involve configuring network settings and affect the phone's ability to understand, install, configure, manage, and troubleshoot the phones in the Cisco Unified IP Phone 7965G and 7945G on a Voice-over-IP (VoIP) network. Preface Overview Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified Communications Manager 6.1 provides the information you need to function in the network. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide...
Administration Guide
Page 12
... for the Cisco Unified IP Phone 7965G and 7945G using the SCCP or SIP protocol with important information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7965 Series Phone Guide • Cisco Unified IP Phone Features A-Z Cisco Unified IP Phone 7965G and 7945G Administration Guide for the Cisco Unified IP Phone 7965G and 7945G" Provides information about setting up...
... for the Cisco Unified IP Phone 7965G and 7945G using the SCCP or SIP protocol with important information about Cisco Unified IP Phones or Cisco Unified Communications Manager, refer to the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html • Cisco Unified IP Phone 7965 Series Phone Guide • Cisco Unified IP Phone Features A-Z Cisco Unified IP Phone 7965G and 7945G Administration Guide for the Cisco Unified IP Phone 7965G and 7945G" Provides information about setting up...
Administration Guide
Page 14
... brackets. Before you might do something that could cause bodily injury. A nonquoted set of the hazards involved with electrical circuitry and be familiar with standard practices for Cisco Unified Communications Manager 6.1 xiv OL-14641-01 Nonprinting characters, such as passwords are grouped...end of each warning to material not covered in equipment damage or loss of data. In this device. Statement 1071 Cisco Unified IP Phone 7965G and 7945G Administration Guide for preventing accidents. Note Means reader take note. Warnings use quotation marks around the string or...
... brackets. Before you might do something that could cause bodily injury. A nonquoted set of the hazards involved with electrical circuitry and be familiar with standard practices for Cisco Unified Communications Manager 6.1 xiv OL-14641-01 Nonprinting characters, such as passwords are grouped...end of each warning to material not covered in equipment damage or loss of data. In this device. Statement 1071 Cisco Unified IP Phone 7965G and 7945G Administration Guide for preventing accidents. Note Means reader take note. Warnings use quotation marks around the string or...
Administration Guide
Page 17
... Cisco Unified Communications Manager 6.1 1-3 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G 1 Programmable buttons Depending on -hook). No color-Ready for input 4 Messages button Green steady-Sleep mode Auto-dials your voice message service (varies by service). 5 Directories button Opens/closes the Directories menu. Use it to change phone screen and ring settings...
... Cisco Unified Communications Manager 6.1 1-3 Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7965G and 7945G 1 Programmable buttons Depending on -hook). No color-Ready for input 4 Messages button Green steady-Sleep mode Auto-dials your voice message service (varies by service). 5 Directories button Opens/closes the Directories menu. Use it to change phone screen and ring settings...
Administration Guide
Page 18
... (center) 14 Keypad 15 Softkey buttons Allows you to select an item that is a device-discovery protocol that the Cisco Unified IP Phone 7965G and 7945G supports. Chapter 1 An Overview of the networking protocols that runs on all menu items. Allows you to ...Select button-scroll to highlight a line using BootP to assign IP addresses to access other devices in the network configuration settings on the screen. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 6.1 1-4 OL-14641-01 If you are using...
... (center) 14 Keypad 15 Softkey buttons Allows you to select an item that is a device-discovery protocol that the Cisco Unified IP Phone 7965G and 7945G supports. Chapter 1 An Overview of the networking protocols that runs on all menu items. Allows you to ...Select button-scroll to highlight a line using BootP to assign IP addresses to access other devices in the network configuration settings on the screen. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 6.1 1-4 OL-14641-01 If you are using...
Administration Guide
Page 20
...VoIP protocols, SIP is used to establish, maintain, and terminate calls between two or more information about LLDP-MED support, see the "Network Configuration" section on the endpoint itself. Signaling allows call control servers and endpoint clients such as interactive voice and video, over IP. Cisco Unified IP Phone 7965G... other phones and gateways. You can enable it on a global basis by the Peer Firmware Sharing feature. SCCP includes a messaging set that can be carried across network boundaries. CPPDP is also used by Cisco Unified Communications ...
...VoIP protocols, SIP is used to establish, maintain, and terminate calls between two or more information about LLDP-MED support, see the "Network Configuration" section on the endpoint itself. Signaling allows call control servers and endpoint clients such as interactive voice and video, over IP. Cisco Unified IP Phone 7965G... other phones and gateways. You can enable it on a global basis by the Peer Firmware Sharing feature. SCCP includes a messaging set that can be carried across network boundaries. CPPDP is also used by Cisco Unified Communications ...
Administration Guide
Page 22
... the Cisco Unified IP Phone You can also use the context-sensitive help available within the application for the Cisco Unified IP Phone from the phone, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone," and see Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone." Chapter 1 An Overview of the IP network. See the "Telephony Features Available for the Phone" section on the Cisco Unified IP Phone 7965G and...
... the Cisco Unified IP Phone You can also use the context-sensitive help available within the application for the Cisco Unified IP Phone from the phone, see Chapter 4, "Configuring Settings on the Cisco Unified IP Phone," and see Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone." Chapter 1 An Overview of the IP network. See the "Telephony Features Available for the Phone" section on the Cisco Unified IP Phone 7965G and...
Administration Guide
Page 23
... you configure security-related settings in your company or network-and about available Cisco Unified IP Phone features-including features specific to your network or company. Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified IP Phone users in Cisco Unified Communications Manager Administration, the phone configuration file will contain...
... you configure security-related settings in your company or network-and about available Cisco Unified IP Phone features-including features specific to your network or company. Table 1-2 Cisco Unified IP Phone and Cisco Unified Communications Manager Security Topics Topic Reference Detailed explanation of security, including set up, configuration, and troubleshooting information for Cisco Unified IP Phone users in Cisco Unified Communications Manager Administration, the phone configuration file will contain...
Administration Guide
Page 24
... Cisco Unified IP Phone" section on page 9-14 802.1X Authentication for Cisco Unified IP Phones See these sections: • "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-15 • "802.1X Authentication and Status" section on page 4-34 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-9 1-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-2 Cisco Unified IP Phone and Cisco Unified...
... Cisco Unified IP Phone" section on page 9-14 802.1X Authentication for Cisco Unified IP Phones See these sections: • "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on page 1-15 • "802.1X Authentication and Status" section on page 4-34 • "Troubleshooting Cisco Unified IP Phone Security" section on page 9-9 1-10 Cisco Unified IP Phone 7965G and 7945G Administration Guide for Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-2 Cisco Unified IP Phone and Cisco Unified...
Administration Guide
Page 25
... to validate that file tampering did not occur after the file creation. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for device authentication. For information about current security settings on a phone, look at the Security Configuration menus on the Cisco Unified IP Phone." Table 1-3 Overview of Security Features Feature Image authentication Customer-site certificate installation Device authentication...
... to validate that file tampering did not occur after the file creation. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for device authentication. For information about current security settings on a phone, look at the Security Configuration menus on the Cisco Unified IP Phone." Table 1-3 Overview of Security Features Feature Image authentication Customer-site certificate installation Device authentication...
Administration Guide
Page 26
.... Understanding Security Features for Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-3 Overview of Security Features (continued) Feature Description Secure SRST reference (SCCP pohones only) After you configure a SRST reference for a phone. See the "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on Cisco Unified IP Phones, page 1-15 • Security Restrictions, page 1-17 1-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide...
.... Understanding Security Features for Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-3 Overview of Security Features (continued) Feature Description Secure SRST reference (SCCP pohones only) After you configure a SRST reference for a phone. See the "Supporting 802.1X Authentication on Cisco Unified IP Phones" section on Cisco Unified IP Phones, page 1-15 • Security Restrictions, page 1-17 1-12 Cisco Unified IP Phone 7965G and 7945G Administration Guide...
Administration Guide
Page 27
... with it. To view the security mode that support Cisco Unified Communications Manager 6.0 or later use a security profile, which defines whether the phone is set for Cisco Unified IP Phones Understanding Security Profiles Cisco Unified IP Phones that is nonsecure, authenticated, or encrypted. When a call in the establishment of the call are authenticated by Cisco Unified Communications Manager. For information about configuring the security...
... with it. To view the security mode that support Cisco Unified Communications Manager 6.0 or later use a security profile, which defines whether the phone is set for Cisco Unified IP Phones Understanding Security Profiles Cisco Unified IP Phones that is nonsecure, authenticated, or encrypted. When a call in the establishment of the call are authenticated by Cisco Unified Communications Manager. For information about configuring the security...
Administration Guide
Page 31
... used to the "System Configuration Overview" chapter in Cisco Unified Communications Manager, page 1-18 • Installing Cisco Unified IP Phones, page 1-21 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for more information. For information and a checklist for setting up the IP telephony system and configured system-wide features in this setting based on which the user initiated the barge...
... used to the "System Configuration Overview" chapter in Cisco Unified Communications Manager, page 1-18 • Installing Cisco Unified IP Phones, page 1-21 OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for more information. For information and a checklist for setting up the IP telephony system and configured system-wide features in this setting based on which the user initiated the barge...
Administration Guide
Page 33
.... Refer to "?" Refer to meet user needs. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager Administration. Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager Table 1-6 provides an overview and checklist of configuration tasks...
.... Refer to "?" Refer to meet user needs. OL-14641-01 Cisco Unified IP Phone 7965G and 7945G Administration Guide for the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager Administration. Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Checklist for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager Table 1-6 provides an overview and checklist of configuration tasks...
Administration Guide
Page 34
... the field name; Users can add or change speed-dial settings on page 5-16 1-20 Cisco Unified IP Phone 7965G and 7945G Administration Guide for example, directory number and presence group. Provides IP Phone services. See the "Setting Up Services" section on page 5-15. for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager (continued) Configuration Step and Purpose For More...
... the field name; Users can add or change speed-dial settings on page 5-16 1-20 Cisco Unified IP Phone 7965G and 7945G Administration Guide for example, directory number and presence group. Provides IP Phone services. See the "Setting Up Services" section on page 5-15. for Configuring the Cisco Unified IP Phone 7965G and 7945G in Cisco Unified Communications Manager (continued) Configuration Step and Purpose For More...