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... 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified CallManager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Verifying DNS Settings 9-5 Verifying Cisco Unified CallManager Settings 9-5 Cisco Unified CallManager and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Registering the Phone with Cisco Unified CallManager 9-8 Cisco Unified IP Phone 7961G/7961G-GE and...
... 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified CallManager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Verifying DNS Settings 9-5 Verifying Cisco Unified CallManager Settings 9-5 Cisco Unified CallManager and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Registering the Phone with Cisco Unified CallManager 9-8 Cisco Unified IP Phone 7961G/7961G-GE and...
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... CallManager Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone" Explains how to view model information, status messages, network statistics, and firmware information from the Cisco Unified IP Phone Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely" Describes the information that you can obtain from the phone's web page, and how to use this information to remotely...
... CallManager Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone" Explains how to view model information, status messages, network statistics, and firmware information from the Cisco Unified IP Phone Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely" Describes the information that you can obtain from the phone's web page, and how to use this information to remotely...
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... and viewing statistics from the Cisco Unified CallManager Administration application. See the "Telephony Features Available for the Cisco Unified IP Phone" section on the Cisco Unified IP Phone." 1-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for guidance. Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
... and viewing statistics from the Cisco Unified CallManager Administration application. See the "Telephony Features Available for the Cisco Unified IP Phone" section on the Cisco Unified IP Phone." 1-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for guidance. Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE...
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... with the firmware image before it is installed on the phone. Phones include a manufacturing installed certificate (MIC), but for additional security, you can be installed by the Cisco Unified CallManager. Occurs between the entities using the CAPF1. Validates digitally-signed files that no tampering has occurred to signaling packets during transmission. 1-14 Cisco Unified IP Phone 7961G/7961G-GE...
... with the firmware image before it is installed on the phone. Phones include a manufacturing installed certificate (MIC), but for additional security, you can be installed by the Cisco Unified CallManager. Occurs between the entities using the CAPF1. Validates digitally-signed files that no tampering has occurred to signaling packets during transmission. 1-14 Cisco Unified IP Phone 7961G/7961G-GE...
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... Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-4 Checklist for Configuring the Cisco Unified IP Phone 7961G/7961G-GE/7941G/7941G-GE in confer- Associate a user with each phone provides directions for connecting the phone handset, cables, and other accessories. Installing Cisco Unified IP Phones After you enable or disable DHCP service. The Cisco Unified IP Phone Installation Guide that...
... Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-4 Checklist for Configuring the Cisco Unified IP Phone 7961G/7961G-GE/7941G/7941G-GE in confer- Associate a user with each phone provides directions for connecting the phone handset, cables, and other accessories. Installing Cisco Unified IP Phones After you enable or disable DHCP service. The Cisco Unified IP Phone Installation Guide that...
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... the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Telephony Products • Adding Phones to a networking device, such as call processing system. Cisco Unified CallManager also provides: • Firmware for phones • Authentication and encryption (if configured for the telephony system) • Configuration file and CTL file, via TFTP service • Phone registration Cisco Unified IP Phone 7961G/7961G...
... the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Telephony Products • Adding Phones to a networking device, such as call processing system. Cisco Unified CallManager also provides: • Firmware for phones • Authentication and encryption (if configured for the telephony system) • Configuration file and CTL file, via TFTP service • Phone registration Cisco Unified IP Phone 7961G/7961G...
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..., page 2-12. • Resolving Startup Problems, page 9-2. Obtaining Power from the Switch 2. If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch, the switch next informs the phone of the voice VLAN defined on Your Network Understanding the Phone Startup Process Table 2-4 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Startup Process Step 1. At startup, the...
..., page 2-12. • Resolving Startup Problems, page 9-2. Obtaining Power from the Switch 2. If the Cisco Unified IP Phone is connected to a Cisco Catalyst switch, the switch next informs the phone of the voice VLAN defined on Your Network Understanding the Phone Startup Process Table 2-4 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Startup Process Step 1. At startup, the...
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... initially add the phone to configure for the Cisco Unified IP Phone Expansion Module 7914. 3-12 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for one or more phones that you want to Cisco Unified CallManager by selecting 7914 14-Button Line Expansion Module in the Module 1 or Module 2 fields and selecting the appropriate expansion module firmware.
... initially add the phone to configure for the Cisco Unified IP Phone Expansion Module 7914. 3-12 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for one or more phones that you want to Cisco Unified CallManager by selecting 7914 14-Button Line Expansion Module in the Module 1 or Module 2 fields and selecting the appropriate expansion module firmware.
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... 2. To add support for more details. You can configure speed dial buttons and program buttons to use the default firmware load. Click OK. Related Topic • Configuring Softkey Templates, page 5-18 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for one expansion module, in the Module 2 field, select 7914 14-Button...
... 2. To add support for more details. You can configure speed dial buttons and program buttons to use the default firmware load. Click OK. Related Topic • Configuring Softkey Templates, page 5-18 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for one expansion module, in the Module 2 field, select 7914 14-Button...
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... > Status > Firmware Versions. Step 3 Step 4 Press **# to the Settings Menu by using the Settings Access field in the cluster. • The CAPF is running and configured. • The phone should begin with P00307. For more information. From the phone, choose Settings > Security Configuration. The phone prompts for an authentication string. 3-20 Cisco Unified IP Phone 7961G/7961G-GE and...
... > Status > Firmware Versions. Step 3 Step 4 Press **# to the Settings Menu by using the Settings Access field in the cluster. • The CAPF is running and configured. • The phone should begin with P00307. For more information. From the phone, choose Settings > Security Configuration. The phone prompts for an authentication string. 3-20 Cisco Unified IP Phone 7961G/7961G-GE and...
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... TFTP Server 2) from which the phone firmware can set , the phone contacts the designated server for the firmware upgrade. Use Cisco Unified CallManager Administration > Device > Phone > Phone Configuration. Device Configuration Menu Chapter 4 Configuring Settings on . 4-28 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01 The phone continues to use TFTP Server 1 or...
... TFTP Server 2) from which the phone firmware can set , the phone contacts the designated server for the firmware upgrade. Use Cisco Unified CallManager Administration > Device > Phone > Phone Configuration. Device Configuration Menu Chapter 4 Configuring Settings on . 4-28 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01 The phone continues to use TFTP Server 1 or...
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...URI that appears in the example is to create a thumbnail image is the only supported method for Cisco Unified CallManager 6-6 OL-11528-01 List.xml Example The Cisco Unified IP Phone firmware includes a default background image. HTTP URL support is 25% of the original size. An easy way...xml file that will resize a graphic. This image is not defined in the graphics program to full size and thumbnail images. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for linking to create a version of the full size image. PNG File Requirements for...
...URI that appears in the example is to create a thumbnail image is the only supported method for Cisco Unified CallManager 6-6 OL-11528-01 List.xml Example The Cisco Unified IP Phone firmware includes a default background image. HTTP URL support is 25% of the original size. An easy way...xml file that will resize a graphic. This image is not defined in the graphics program to full size and thumbnail images. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for linking to create a version of the full size image. PNG File Requirements for...
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... messages, network statistics, firmware versions, and Expansion Module information. • Call Statistics screen-Displays counters and statistics for the current call. CH A P T E R 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the information on these topics: • Model Information Screen, page 7-2 Cisco Unified IP Phone 7961G/7961G-GE and 7941G...
... messages, network statistics, firmware versions, and Expansion Module information. • Call Statistics screen-Displays counters and statistics for the current call. CH A P T E R 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the information on these topics: • Model Information Screen, page 7-2 Cisco Unified IP Phone 7961G/7961G-GE and 7941G...
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..., see the "Network Statistics Screen" section on page 7-13. • Firmware Versions-Displays the Firmware Versions screen, which shows information about the firmware running on page 1-18. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for your phone, refer to manage the LSC for Cisco Unified CallManager OL-11528-01 7-3 Status Menu The Status menu...
..., see the "Network Statistics Screen" section on page 7-13. • Firmware Versions-Displays the Firmware Versions screen, which shows information about the firmware running on page 1-18. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for your phone, refer to manage the LSC for Cisco Unified CallManager OL-11528-01 7-3 Status Menu The Status menu...
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.... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for file system on the TFTP Server. You must manually add the phone to auto-register. See the "Network Configuration Menu" section on page 4-7 for details on page 2-15 for details. • If you are using static IP addresses, check configuration of the phone firmware and...
.... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for file system on the TFTP Server. You must manually add the phone to auto-register. See the "Network Configuration Menu" section on page 4-7 for details on page 2-15 for details. • If you are using static IP addresses, check configuration of the phone firmware and...
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...Load Server is not valid. See the "Network Configuration Menu" section on page 4-7 section for Cisco Unified CallManager OL-11528-01 Check the DHCP server configuration. 7-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for details. • If you are using DHCP, the...DNS server address. • If the phone has a static IP address, verify that the default router has been configured. Re-enter the load displayed on the phones. The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for details. •...
...Load Server is not valid. See the "Network Configuration Menu" section on page 4-7 section for Cisco Unified CallManager OL-11528-01 Check the DHCP server configuration. 7-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for details. • If you are using DHCP, the...DNS server address. • If the phone has a static IP address, verify that the default router has been configured. Re-enter the load displayed on the phones. The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for details. •...
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Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware version that is running on the Expansion Module(s), if connected to the phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01 7-15 To exit the...
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware version that is running on the Expansion Module(s), if connected to the phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified CallManager OL-11528-01 7-15 To exit the...
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... a voice message waiting on the phone Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if connected to which the phone belongs Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for this phone Displays the following Cisco Unique Device Identifier (UDI...
... a voice message waiting on the phone Phone load ID for the first Cisco Unified IP Phone Expansion Module 7914, if connected to the phone Phone load ID for the second Cisco Unified IP Phone Expansion Module 7914, if connected to which the phone belongs Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for this phone Displays the following Cisco Unique Device Identifier (UDI...
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... indicate bursty impairment. Voice quality metrics do not account for noise or distortion, only frame loss. 9-24 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for evidence of Calls Chapter 9 Troubleshooting and Maintenance Table 9-5 Changes to see if the...wireless headset. Cross-check with Conceal Ratio and Conceal Seconds for Cisco Unified CallManager OL-11528-01 MOS LQK scores decrease significantly • Check to see if the MOS LQK version changed after a firmware upgrade. Monitoring the Voice Quality of packet loss and jitter. ...
... indicate bursty impairment. Voice quality metrics do not account for noise or distortion, only frame loss. 9-24 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for evidence of Calls Chapter 9 Troubleshooting and Maintenance Table 9-5 Changes to see if the...wireless headset. Cross-check with Conceal Ratio and Conceal Seconds for Cisco Unified CallManager OL-11528-01 MOS LQK scores decrease significantly • Check to see if the MOS LQK version changed after a firmware upgrade. Monitoring the Voice Quality of packet loss and jitter. ...
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...services 1-4 settings 1-4 features configuring on phone, overview 1-10 configuring with Cisco Unified CallManager, overview 1-10 informing users about, overview 1-11 file authentication 1-14 file format List.xml 6-5 RingList.xml 6-2 firmware, verifying version 7-15 Firmware Versions screen 7-15 footstand button, identifying 1-4 using to adjust phone height 3-14 forced authorization codes 5-9...Host Name 4-7 HTTP, description 1-6 HTTP Configuration menu about 4-17 options Authentication URL 4-17 Directories URL 4-17 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for...
...services 1-4 settings 1-4 features configuring on phone, overview 1-10 configuring with Cisco Unified CallManager, overview 1-10 informing users about, overview 1-11 file authentication 1-14 file format List.xml 6-5 RingList.xml 6-2 firmware, verifying version 7-15 Firmware Versions screen 7-15 footstand button, identifying 1-4 using to adjust phone height 3-14 forced authorization codes 5-9...Host Name 4-7 HTTP, description 1-6 HTTP Configuration menu about 4-17 options Authentication URL 4-17 Directories URL 4-17 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for...