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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-11953-01
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 527-0883 Text Part Number: OL-11953-01
Administration Guide
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 © 2007 Cisco Systems, Inc. Changing the Way We Work, Live, Play, and Learn is a trademark or registered trademark of Cisco Systems, Inc. The use of the word partner does not imply a partnership relationship between Cisco and any other trademarks mentioned in this document or Website...
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 © 2007 Cisco Systems, Inc. Changing the Way We Work, Live, Play, and Learn is a trademark or registered trademark of Cisco Systems, Inc. The use of the word partner does not imply a partnership relationship between Cisco and any other trademarks mentioned in this document or Website...
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... the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-2 What Networking Protocols are Used? 1-5 What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? 1-10 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-12 Understanding Security Features for Cisco Unified IP Phones 1-13...
... the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-2 What Networking Protocols are Used? 1-5 What Features are Supported on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? 1-10 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-12 Understanding Security Features for Cisco Unified IP Phones 1-13...
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... 1-25 Overview of Configuring and Installing Cisco Unified IP Phones 1-26 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-26 Checklist for Configuring the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE in Cisco Unified Communications Manager 1-27 Installing Cisco Unified IP Phones 1-32 Checklist for Installing the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-32 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions...
... 1-25 Overview of Configuring and Installing Cisco Unified IP Phones 1-26 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-26 Checklist for Configuring the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE in Cisco Unified Communications Manager 1-27 Installing Cisco Unified IP Phones 1-32 Checklist for Installing the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1-32 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions...
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... a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-7 Installing the Cisco Unified IP Phone 3-8 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-11 Adjusting the Placement of the Cisco Unified IP Phone 3-13 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-13 Securing the Phone with a Cable Lock 3-13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
... a Headset 3-6 Using External Devices with Your Cisco Unified IP Phone 3-7 Installing the Cisco Unified IP Phone 3-8 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) 3-11 Adjusting the Placement of the Cisco Unified IP Phone 3-13 Adjusting Cisco Unified IP Phone Placement on the Desktop 3-13 Securing the Phone with a Cable Lock 3-13 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01...
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...Network Settings 3-18 Configuring Security on the Cisco Unified IP Phone 3-18 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-4 Overview of Options Configurable from a Phone 4-5 Network Configuration Menu 4-7 Device Configuration Menu... Menu 4-38 Network Configuration Menu 4-39 Security Configuration Menu 4-44 CTL File Screen 4-45 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 viii OL-11953-01
...Network Settings 3-18 Configuring Security on the Cisco Unified IP Phone 3-18 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 4-1 Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-4 Overview of Options Configurable from a Phone 4-5 Network Configuration Menu 4-7 Device Configuration Menu... Menu 4-38 Network Configuration Menu 4-39 Security Configuration Menu 4-44 CTL File Screen 4-45 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 viii OL-11953-01
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... 6-2 Ringlist.xml File Format Requirements 6-2 PCM File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-4 Creating Custom Background Images 6-5 List.xml File Format Requirements 6-5 PNG File Requirements for Custom Background Images 6-6 Configuring a Custom Background Image 6-7 Configuring Wideband Codec 6-8 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 ix
... 6-2 Ringlist.xml File Format Requirements 6-2 PCM File Requirements for Custom Ring Types 6-3 Configuring a Custom Phone Ring 6-4 Creating Custom Background Images 6-5 List.xml File Format Requirements 6-5 PNG File Requirements for Custom Background Images 6-6 Configuring a Custom Background Image 6-7 Configuring Wideband Codec 6-8 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 ix
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... Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 x OL-11953-01
... Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 x OL-11953-01
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... the Cisco Unified IP Phone 9-18 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified...
... the Cisco Unified IP Phone 9-18 Performing a Basic Reset 9-19 Performing a Factory Reset 9-20 Using the Quality Report Tool 9-21 Monitoring the Voice Quality of Calls 9-21 Using Voice Quality Metrics 9-22 Troubleshooting Tips 9-24 Where to Go for More Troubleshooting Information 9-25 Cleaning the Cisco Unified IP Phone 9-25 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified...
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... Configuring the Cisco Unified IP Phone Address Book Synchronizer A-6 Feature Support by Protocol for Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-3 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified...
... Configuring the Cisco Unified IP Phone Address Book Synchronizer A-6 Feature Support by Protocol for Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE B-1 Supporting International Users C-1 Adding Language Overlays to Phone Buttons C-1 Installing the Cisco Unified Communications Manager Locale Installer C-2 Technical Specifications D-1 Physical and Operating Environment Specifications D-1 Cable Specifications D-2 Network and Access Port Pinouts D-3 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified...
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... documentation. See the "Related Documentation" section on the network. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 xiii Preface Overview Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network.
... documentation. See the "Related Documentation" section on the network. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 xiii Preface Overview Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the phones on a Voice-over-IP (VoIP) network.
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... monitor the operation of a phone and to assist with troubleshooting Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users Via a Website" Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 xiv...
... monitor the operation of a phone and to assist with troubleshooting Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users Via a Website" Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 xiv...
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... following publications: Cisco Unified IP Phone 7961G, 7961G-GE and 7941G, 7941G-GE These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support _series_home.html • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone 7941G and 7941G-GE Installation Guide • Cisco Unified IP Phone 7961G and 7961G-GE Installation Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module...
... following publications: Cisco Unified IP Phone 7961G, 7961G-GE and 7941G, 7941G-GE These publications are available at the following URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support _series_home.html • Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Phone Guide • Cisco Unified IP Phone 7941G and 7941G-GE Installation Guide • Cisco Unified IP Phone 7961G and 7961G-GE Installation Guide • Cisco Unified IP Phone Features A-Z • Cisco Unified IP Phone Expansion Module...
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..., distribute or use . If you agree to comply with applicable laws and regulations. and local country laws. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with U.S. and local laws, return this product you are responsible for Cisco Unified Communications Manager 6.0 xvi OL-11953-01 Obtaining Documentation, Obtaining Support, and Security Guidelines Preface •...
..., distribute or use . If you agree to comply with applicable laws and regulations. and local country laws. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for compliance with U.S. and local laws, return this product you are responsible for Cisco Unified Communications Manager 6.0 xvi OL-11953-01 Obtaining Documentation, Obtaining Support, and Security Guidelines Preface •...
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Optional alternative keywords are in italics. Do not use quotation marks around the string or the string will include the quotation marks. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, the key combination ^D in screen font. Document Conventions This document uses the following conventions: Convention boldface font italic font [] { ... damage or loss of data. A nonquoted set of U.S. Caution Means reader be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Information you might do something that could result in italic screen font...
Optional alternative keywords are in italics. Do not use quotation marks around the string or the string will include the quotation marks. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, the key combination ^D in screen font. Document Conventions This document uses the following conventions: Convention boldface font italic font [] { ... damage or loss of data. A nonquoted set of U.S. Caution Means reader be found at: http://www.cisco.com/wwl/export/crypto/tool/stqrg.html. Information you might do something that could result in italic screen font...
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xviii Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for preventing accidents. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for Cisco Unified Communications Manager 6.0 OL-11953-01 You are in a situation that could cause bodily injury. Document Conventions Preface Warning Means danger.
xviii Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for preventing accidents. Before you work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar with standard practices for Cisco Unified Communications Manager 6.0 OL-11953-01 You are in a situation that could cause bodily injury. Document Conventions Preface Warning Means danger.
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.... The phone also supports wideband (16bits, 16kHz) audio. The Cisco Unified IP Phone functions much like other network devices, must be configured and managed. The phone also supports security features that provide voice communication over an Internet Protocol (IP) network. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony.
.... The phone also supports wideband (16bits, 16kHz) audio. The Cisco Unified IP Phone functions much like other network devices, must be configured and managed. The phone also supports security features that provide voice communication over an Internet Protocol (IP) network. The gigabit Ethernet Cisco Unified IP Phone 7961G-GE and 7941G-GE deliver the latest technology and advancements in Gigabit Ethernet VoIP telephony.
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... the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE • Understanding Security Features for Cisco Unified Communications Manager 6.0 1-2 OL-11953-01 Figure 1-1 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 4 5 6 7 8 9 15 14 13 12 11 10 137503 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified IP Phones, page 1-13 • Overview of the Cisco Unified IP Phone 7941G and 7941G-GE. Understanding the Cisco Unified IP Phone 7961G/7961G-GE and...
... the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE • Understanding Security Features for Cisco Unified Communications Manager 6.0 1-2 OL-11953-01 Figure 1-1 16 Cisco Unified IP Phone 7961G and 7961G-GE 2 1 3 1 4 5 6 7 8 9 15 14 13 12 11 10 137503 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified IP Phones, page 1-13 • Overview of the Cisco Unified IP Phone 7941G and 7941G-GE. Understanding the Cisco Unified IP Phone 7961G/7961G-GE and...
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Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-2 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 137504 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 1-3
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Figure 1-2 16 Cisco Unified IP Phone 7941G and 7941G-GE 2 1 3 1 15 14 4 5 6 7 8 9 13 12 11 10 137504 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 1-3
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... ring sounds. Use it to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on -hook). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy button) The buttons illuminate to : • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons...
... ring sounds. Use it to adjust the angle of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE 1 Programmable buttons 2 Phone screen 3 Footstand button 4 Messages button Depending on -hook). Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for example, a Privacy button) The buttons illuminate to : • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons...