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... Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 x OL-11953-01
... Maintenance 9-1 Resolving Startup Problems 9-2 Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process 9-2 Symptom: The Cisco Unified IP Phone Does Not Register with Cisco Unified Communications Manager 9-3 Identifying Error Messages 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-4 Verifying IP Addressing and Routing 9-5 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 x OL-11953-01
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... monitor the operation of a phone and to assist with troubleshooting Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users Via a Website" Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 xiv...
... monitor the operation of a phone and to assist with troubleshooting Chapter 9, "Troubleshooting and Maintenance" Provides tips for troubleshooting the Cisco Unified IP Phone Appendix A, "Providing Information to Users Via a Website" Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 xiv...
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.... If you must manually configure the IP address, subnet mask, gateway, and a TFTP server on all Cisco-manufactured equipment. CPPDP is a Cisco proprietary protocol used by default. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-6 OL-11953-01 Using CDP, a device can advertise its IP address. The Cisco Unified IP Phone uses CDP to configure additional network...
.... If you must manually configure the IP address, subnet mask, gateway, and a TFTP server on all Cisco-manufactured equipment. CPPDP is a Cisco proprietary protocol used by default. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 1-6 OL-11953-01 Using CDP, a device can advertise its IP address. The Cisco Unified IP Phone uses CDP to configure additional network...
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... 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? In addition to providing documentation, it is important to inform users of available Cisco Unified IP Phone features-including those features, if appropriate. For more information about a current call or firmware versions on the phone itself. Related Topic • Telephony Features Available for...
... 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE? In addition to providing documentation, it is important to inform users of available Cisco Unified IP Phone features-including those features, if appropriate. For more information about a current call or firmware versions on the phone itself. Related Topic • Telephony Features Available for...
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.... 1-16 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for additional security, you can be installed by the Cisco Unified Communications Manager. Determines whether a secure connection between the phone and a Cisco Unified Communications Manager...Phones include a manufacturing installed certificate (MIC), but for Cisco Unified Communications Manager 6.0 OL-11953-01 Tampering with the firmware image before it is installed on a phone. The phone validates the signature to make sure that the phone downloads. See the "Configuring Security on the Cisco Unified IP Phone...
.... 1-16 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for additional security, you can be installed by the Cisco Unified Communications Manager. Determines whether a secure connection between the phone and a Cisco Unified Communications Manager...Phones include a manufacturing installed certificate (MIC), but for Cisco Unified Communications Manager 6.0 OL-11953-01 Tampering with the firmware image before it is installed on a phone. The phone validates the signature to make sure that the phone downloads. See the "Configuring Security on the Cisco Unified IP Phone...
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... about upgrading, refer to the Readme file for Installing the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Table 1-7 provides an overview and checklist of the Cisco Unified IP Phone Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified Communications Manager database, you need to the current firmware image. Checklist for your system and user needs. The...
... about upgrading, refer to the Readme file for Installing the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE Table 1-7 provides an overview and checklist of the Cisco Unified IP Phone Installing Cisco Unified IP Phones After you have added the phones to the Cisco Unified Communications Manager database, you need to the current firmware image. Checklist for your system and user needs. The...
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... tears down calls between the primary Communications Manager and a phone) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 2-2 OL-11953-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Telephony Products • Determining the MAC Address for a Cisco Unified IP Phone, page 2-20 Understanding Interactions with the corporate...
... tears down calls between the primary Communications Manager and a phone) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 2-2 OL-11953-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Interactions with Other Cisco Unified IP Telephony Products • Determining the MAC Address for a Cisco Unified IP Phone, page 2-20 Understanding Interactions with the corporate...
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... in-line power through a standard startup process that loads a phone image stored in which it stores firmware images and user-defined preferences. Resolving Startup Problems, page 9-2. 2-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on your specific network configuration, not all of...
... in-line power through a standard startup process that loads a phone image stored in which it stores firmware images and user-defined preferences. Resolving Startup Problems, page 9-2. 2-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 Chapter 2 Preparing to Install the Cisco Unified IP Phone on your specific network configuration, not all of...
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.... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a graphical representation of the connections. Note Before you do not connect one now. You can add a headset later if you install a phone, even if it . See Figure 3-1 for Cisco Unified Communications Manager 6.0 3-8 OL-11953-01 Installing the Cisco Unified IP Phone Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You...
.... Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for a graphical representation of the connections. Note Before you do not connect one now. You can add a headset later if you install a phone, even if it . See Figure 3-1 for Cisco Unified Communications Manager 6.0 3-8 OL-11953-01 Installing the Cisco Unified IP Phone Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone You...
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... Security on the Cisco Unified IP Phone, page 3-18 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) The Cisco Unified IP Phone Expansion Module 7914 attaches to a Cisco Unified IP Phone 7961G and 7961G-GE to Cisco Unified Communications Manager by selecting 7914 14-Button Line Expansion Module in the Module 1 or Module 2 fields and selecting the appropriate expansion module firmware. See Step 6 in...
... Security on the Cisco Unified IP Phone, page 3-18 Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) The Cisco Unified IP Phone Expansion Module 7914 attaches to a Cisco Unified IP Phone 7961G and 7961G-GE to Cisco Unified Communications Manager by selecting 7914 14-Button Line Expansion Module in the Module 1 or Module 2 fields and selecting the appropriate expansion module firmware. See Step 6 in...
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...Expansion Module. Related Topic • Configuring Softkey Templates, page 5-28 3-12 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the changes to the top of the page. The Phone Configuration page appears. To add support for one expansion module, in the ... criteria. In the Firmware Load Information section of the phones matching your search criteria and click Find. See the "How Users Subscribe to use the default firmware load. Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Step 3 ...
...Expansion Module. Related Topic • Configuring Softkey Templates, page 5-28 3-12 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the changes to the top of the page. The Phone Configuration page appears. To add support for one expansion module, in the ... criteria. In the Firmware Load Information section of the phones matching your search criteria and click Find. See the "How Users Subscribe to use the default firmware load. Chapter 3 Setting Up the Cisco Unified IP Phone Attaching the Cisco Unified IP Phone Expansion Module 7914 (SCCP Phones Only) Step 3 ...
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... verify the image, choose Settings > Status > Firmware Versions. Refer to Cisco Unified Communications Manager Security Guide for Cisco Unified Communications Manager 6.0 OL-11953-01 3-19 Step 3 Press **# to the Settings Menu by using locking and unlocking options.) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for more information, see the Cisco Unified Communications Manager Administration Guide. This menu...
... verify the image, choose Settings > Status > Firmware Versions. Refer to Cisco Unified Communications Manager Security Guide for Cisco Unified Communications Manager 6.0 OL-11953-01 3-19 Step 3 Press **# to the Settings Menu by using locking and unlocking options.) Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for more information, see the Cisco Unified Communications Manager Administration Guide. This menu...
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... > Phone > Phone Configuration. Settings include: Enabled Disabled-default If this feature is set the Load Server to obtain configuration files. For additional information, see the following sections: From Cisco Unified Communications Manager Administration, choose > Device > Phone > Phone Configuration. • Call Statistics Screen, page 7-17 • Streaming Statistics, page 8-14 4-40 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for phone...
... > Phone > Phone Configuration. Settings include: Enabled Disabled-default If this feature is set the Load Server to obtain configuration files. For additional information, see the following sections: From Cisco Unified Communications Manager Administration, choose > Device > Phone > Phone Configuration. • Call Statistics Screen, page 7-17 • Streaming Statistics, page 8-14 4-40 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for phone...
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... Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-14 Network Configuration Menu Options (continued) Option Peer Firmware Sharing Description To Change The Peer Firmware Sharing feature provides these advantages in branch deployment scenarios over bandwidth-limited WAN links. Settings include: • Enabled • Disabled-default Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications...
... Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-14 Network Configuration Menu Options (continued) Option Peer Firmware Sharing Description To Change The Peer Firmware Sharing feature provides these advantages in branch deployment scenarios over bandwidth-limited WAN links. Settings include: • Enabled • Disabled-default Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications...
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... and URL attributes must be 25% of the size of the full size image. List.xml Example The Cisco Unified IP Phone firmware includes a default background image. This image is not provided. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Custom Background Images Each background image requires two PNG files: • Full size image-Version that appears...
... and URL attributes must be 25% of the size of the full size image. List.xml Example The Cisco Unified IP Phone firmware includes a default background image. This image is not provided. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Custom Background Images Each background image requires two PNG files: • Full size image-Version that appears...
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... these topics: • Model Information Screen, page 7-2 • Status Menu, page 7-3 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the phone: • Model Information screen-Displays hardware and software information about troubleshooting the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE, see Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely." This chapter includes these screens to monitor the operation of this...
... these topics: • Model Information Screen, page 7-2 • Status Menu, page 7-3 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the phone: • Model Information screen-Displays hardware and software information about troubleshooting the Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE, see Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely." This chapter includes these screens to monitor the operation of this...
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Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the security features) is installed on the phone or is not installed on the phone. Status Menu The Status menu includes theses options, which provide information about how to manage the LSC for your phone, refer to the phone. For more information, see the "Network Statistics Screen" section on page...
Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for the security features) is installed on the phone or is not installed on the phone. Status Menu The Status menu includes theses options, which provide information about how to manage the LSC for your phone, refer to the phone. For more information, see the "Network Statistics Screen" section on page...
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A certificate trust list (CTL) file is shut down -Check configuration of the phone firmware and place it in the phone. DHCP server did not respond. • Network is busy-The errors should only copy files into this ...; Errors persist-Consider assigning a static IP address. None. For more information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. See the "Network Configuration Menu" section on the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details on assigning a static IP address. 802.1X Authentication is down ...
A certificate trust list (CTL) file is shut down -Check configuration of the phone firmware and place it in the phone. DHCP server did not respond. • Network is busy-The errors should only copy files into this ...; Errors persist-Consider assigning a static IP address. None. For more information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. See the "Network Configuration Menu" section on the phone. Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details on assigning a static IP address. 802.1X Authentication is down ...
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... the DHCP server configuration. 7-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. • If you were attempting to verify the phone setting. Occurs if you are using DHCP, the DHCP server has not provided a default router. See the "Network Configuration Menu" section on the phone. See the "Firmware Versions Screen" section on page 7-15...
... the DHCP server configuration. 7-10 Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for details. • If you were attempting to verify the phone setting. Occurs if you are using DHCP, the DHCP server has not provided a default router. See the "Network Configuration Menu" section on the phone. See the "Firmware Versions Screen" section on page 7-15...
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... 2 Step 3 Press the Settings button. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware version that is running on the Expansion Module(s), if connected to the phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 7-15
... 2 Step 3 Press the Settings button. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware version that is running on the Expansion Module(s), if connected to the phone Cisco Unified IP Phone 7961G/7961G-GE and 7941G/7941G-GE for Cisco Unified Communications Manager 6.0 OL-11953-01 7-15