Phone Guide
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Using Voice Messaging, Call Logs, and Directories 38 Accessing Voice Messages 38 Using Call Logs and Directories 39 Accessing Your User Options Web Pages 40 Logging In to the User Options Web Pages 40 Subscribing to Phone Services 41 Understanding Additional Configuration Options 42 Troubleshooting Your Phone 44 Using the Quality Reporting Tool 44 Cisco One-Year Limited Hardware Warranty Terms 45 Index 47 Cisco IP Phone 7960G and 7940G v
Using Voice Messaging, Call Logs, and Directories 38 Accessing Voice Messages 38 Using Call Logs and Directories 39 Accessing Your User Options Web Pages 40 Logging In to the User Options Web Pages 40 Subscribing to Phone Services 41 Understanding Additional Configuration Options 42 Troubleshooting Your Phone 44 Using the Quality Reporting Tool 44 Cisco One-Year Limited Hardware Warranty Terms 45 Index 47 Cisco IP Phone 7960G and 7940G v
Phone Guide
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... Logs and Directories" section on or off. 12 Volume button Controls the volume and other settings. 3 Model type Indicates your Cisco IP Phone model. 4 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • Web-based services (for example, a Personal Address Book...
... Logs and Directories" section on or off. 12 Volume button Controls the volume and other settings. 3 Model type Indicates your Cisco IP Phone model. 4 Programmable buttons Depending on configuration, programmable buttons provide access to: • Phone lines (line buttons) • Speed-dial numbers (speed-dial buttons) • Web-based services (for example, a Personal Address Book...
Phone Guide
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... section on page 14 for programmable buttons on page 37 for your primary phone line. Cisco IP Phone 7960G and 7940G 11 You might look like with an active call. Phone feature-Each corresponds to a speed-dial button. Activate a softkey by pressing...phone screen might have one line or multiple lines assigned to a web-based phone service. (For example, a Personal Address Book button). line 2 Programmable Indicate the configuration for related information. Phone services-Each corresponds to your phone. An Overview of phone screen features. 1 Primary phone Displays the phone...
... section on page 14 for programmable buttons on page 37 for your primary phone line. Cisco IP Phone 7960G and 7940G 11 You might look like with an active call. Phone feature-Each corresponds to a speed-dial button. Activate a softkey by pressing...phone screen might have one line or multiple lines assigned to a web-based phone service. (For example, a Personal Address Book button). line 2 Programmable Indicate the configuration for related information. Phone services-Each corresponds to your phone. An Overview of phone screen features. 1 Primary phone Displays the phone...
Phone Guide
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...Lines The Cisco IP Phone 7960G supports up to six lines and the Cisco IP Phone 7940G supports up to confuse lines and calls on your Cisco IP Phone. Calls Each line can adjust this icon appears next to the appropriate phone line: Understanding... Lines vs. Therefore, some of the features included in the cradle, no calls are used by your company and also on how your company's phone support team has configured...
...Lines The Cisco IP Phone 7960G supports up to six lines and the Cisco IP Phone 7940G supports up to confuse lines and calls on your Cisco IP Phone. Calls Each line can adjust this icon appears next to the appropriate phone line: Understanding... Lines vs. Therefore, some of the features included in the cradle, no calls are used by your company and also on how your company's phone support team has configured...
Phone Guide
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...Puts the first call on an active call Enter the MLPP access number (provided by your system administrator might configure for more details, see the "Prioritizing Critical Calls" section on a phone number in the directory. Click on page 32. 18 OL-4637-02 Make a priority (precedence) call ...log Choose > Missed Calls, Received Calls, or Placed Calls, then scroll to enter letters, then press Search. See the Customizing Your Cisco IP Phone on hold and dials the second. • EndCall-Disconnects the first call and dials the second. • Transf-Transfers the first party...
...Puts the first call on an active call Enter the MLPP access number (provided by your system administrator might configure for more details, see the "Prioritizing Critical Calls" section on a phone number in the directory. Click on page 32. 18 OL-4637-02 Make a priority (precedence) call ...log Choose > Missed Calls, Received Calls, or Placed Calls, then scroll to enter letters, then press Search. See the Customizing Your Cisco IP Phone on hold and dials the second. • EndCall-Disconnects the first call and dials the second. • Transf-Transfers the first party...
Phone Guide
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Verify that calls are being forwarded. if a call reaches you on page 40 for login instructions. Cisco IP Phone 7960G and 7940G 23 Also, check the status enabled on your phone. See the "Logging In to your User Options web pages, choose your device, then choose Forward all calls... Tips • ...other than the primary line, your phone does not provide you want to... You can set up call forwarding for each line on your primary line line near the bottom of the phone screen; For example, enter an access code such as you must configure this icon above the primary line...
Verify that calls are being forwarded. if a call reaches you on page 40 for login instructions. Cisco IP Phone 7960G and 7940G 23 Also, check the status enabled on your phone. See the "Logging In to your User Options web pages, choose your device, then choose Forward all calls... Tips • ...other than the primary line, your phone does not provide you want to... You can set up call forwarding for each line on your primary line line near the bottom of the phone screen; For example, enter an access code such as you must configure this icon above the primary line...
Phone Guide
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Making Conference Calls Your Cisco IP Phone allows you to join three or more people into one line. • cBarge-Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. Using your phone's configuration: • Confrn-Use ...Note that Meet-Me conferencing is a special feature that your system administrator must configure it for you can establish a Meet-Me conference using the Meet-Me softkey on your needs and your Cisco IP Phone, you . 24 OL-4637-02 Standard conference calling is an optional feature ...
Making Conference Calls Your Cisco IP Phone allows you to join three or more people into one line. • cBarge-Use this softkey to add yourself to an existing call on a shared line and to turn the call into a standard conference call. Using your phone's configuration: • Confrn-Use ...Note that Meet-Me conferencing is a special feature that your system administrator must configure it for you can establish a Meet-Me conference using the Meet-Me softkey on your needs and your Cisco IP Phone, you . 24 OL-4637-02 Standard conference calling is an optional feature ...
Phone Guide
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...time to retrieve the parked call before it from any Cisco IP Phone in the Cisco CallManager system (for example, a phone at its original destination. Cisco IP Phone 7960G and 7940G 27 You have access to these features unless your phone to store the call so that you or someone else...Call Handling Advanced Call Handling Advanced call-handling tasks involve special (non-standard) features that your system administrator might configure for your phone depending on your phone. Storing and Retrieving Parked Calls You can handle calls for co-workers who are in a conference room). The...
...time to retrieve the parked call before it from any Cisco IP Phone in the Cisco CallManager system (for example, a phone at its original destination. Cisco IP Phone 7960G and 7940G 27 You have access to these features unless your phone to store the call so that you or someone else...Call Handling Advanced Call Handling Advanced call-handling tasks involve special (non-standard) features that your system administrator might configure for your phone depending on your phone. Storing and Retrieving Parked Calls You can handle calls for co-workers who are in a conference room). The...
Phone Guide
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.... • You will be disconnected from another phone, the remote-in-use icon appears: . If...using Barge if the call is not configured for you. See if a co-...phone plays a fast busy tone. Typically, only one of these features will be configured for encryption. When the line is in -use call on your phone...phone screen; Advanced Call Handling Adding Yourself to a Shared-Line Call If you share a phone ...interruption, and call information changes on your phone screen and press cBarge. (You may ...calls. You can still use call on the phone screen. however, you can use . Highlight ...
.... • You will be disconnected from another phone, the remote-in-use icon appears: . If...using Barge if the call is not configured for you. See if a co-...phone plays a fast busy tone. Typically, only one of these features will be configured for encryption. When the line is in -use call on your phone...phone screen; Advanced Call Handling Adding Yourself to a Shared-Line Call If you share a phone ...interruption, and call information changes on your phone screen and press cBarge. (You may ...calls. You can still use call on the phone screen. however, you can use . Highlight ...
Phone Guide
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...icon appears if the call is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Cisco IP Phone 7960G and 7940G 31 Your phone is capable of all phones participating in the call have been verified. • Encrypted call -The identities of supporting...be verified. For more information, ask your phone might support making and receiving secure calls. Encrypted calls are interactions, restrictions, and limitations that affect how security features work on how your system administrator has configured your phone system, your system administrator.
...icon appears if the call is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Cisco IP Phone 7960G and 7940G 31 Your phone is capable of all phones participating in the call have been verified. • Encrypted call -The identities of supporting...be verified. For more information, ask your phone might support making and receiving secure calls. Encrypted calls are interactions, restrictions, and limitations that affect how security features work on how your system administrator has configured your phone system, your system administrator.
Phone Guide
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... making calls using either of speed dial buttons that has not already been configured as described in two ways: • Speed dialing with a button-You can configure. Log in to your desk phone. Add speed dial numbers to phone buttons Add speed dial numbers to use with an index code-Using the... Options Web Pages" section on your User Options pages.) If you would dial it from the main menu. Log in to place a call. Cisco IP Phone 7960G and 7940G 37 For example, enter an access code such as 9 or the area code, if necessary. Enter the number exactly as you to press a...
... making calls using either of speed dial buttons that has not already been configured as described in two ways: • Speed dialing with a button-You can configure. Log in to your desk phone. Add speed dial numbers to phone buttons Add speed dial numbers to use with an index code-Using the... Options Web Pages" section on your User Options pages.) If you would dial it from the main menu. Log in to place a call. Cisco IP Phone 7960G and 7940G 37 For example, enter an access code such as 9 or the area code, if necessary. Enter the number exactly as you to press a...
Phone Guide
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...exit the User pages. 40 OL-4637-02 For example, you can subscribe, refer to Customizing Your Cisco IP Phone on the Web at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm Logging In to which you can set up ... phone. Once you configure features and services on your system administrator. After you can access them on the web pages, you make your selection, a context-sensitive menu appears with other network devices in the "Select a device" drop-down list. Accessing Your User Options Web Pages Because your Cisco IP Phone is...
...exit the User pages. 40 OL-4637-02 For example, you can subscribe, refer to Customizing Your Cisco IP Phone on the Web at the following URL: http://www.cisco.com/univercd/cc/td/doc/product/voice/c_ipphon/index.htm Logging In to which you can set up ... phone. Once you configure features and services on your system administrator. After you can access them on the web pages, you make your selection, a context-sensitive menu appears with other network devices in the "Select a device" drop-down list. Accessing Your User Options Web Pages Because your Cisco IP Phone is...
Phone Guide
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... help logging in.) Phone services can access subscription phone services on your phone, you need to...on your phone Learn how to use phone services Then do this...Configure your Service URL Buttons from the "Available Services" drop-down list and enter a text description. Click Update after making changes, or click Unsubscribe. If you have added a service to a programmable button, press (the programmable button) that corresponds to Customizing Your Cisco IP Phone...choose Add/Update your Cisco IP Phone Services. After subscribing to your Cisco IP Phone Services. Click Update ...
... help logging in.) Phone services can access subscription phone services on your phone, you need to...on your phone Learn how to use phone services Then do this...Configure your Service URL Buttons from the "Available Services" drop-down list and enter a text description. Click Update after making changes, or click Unsubscribe. If you have added a service to a programmable button, press (the programmable button) that corresponds to Customizing Your Cisco IP Phone...choose Add/Update your Cisco IP Phone Services. After subscribing to your Cisco IP Phone Services. Click Update ...
Phone Guide
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... Assistant User Guide • "Using a Shared Line" section on page 28. Ask your phone system administrator based on page 41 • Cisco IP Phone 7914 Expansion Module Phone Guide Work with special services and features, if appropriate. This allows you ... Understanding Additional Configuration Options Your system administrator can locate User Guides and other documents listed in...
... Assistant User Guide • "Using a Shared Line" section on page 28. Ask your phone system administrator based on page 41 • Cisco IP Phone 7914 Expansion Module Phone Guide Work with special services and features, if appropriate. This allows you ... Understanding Additional Configuration Options Your system administrator can locate User Guides and other documents listed in...
Phone Guide
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...the Extension Mobility Service" section in the document called Customizing Your Cisco IP Phone on the Web Answer calls frequently or handle calls on page 34. Understanding Additional Configuration Options If you to set up the AutoAnswer feature for assistance ...and see the: • "Advanced Call Handling" section on page 27 • "Using a Shared Line" section on page 28 • "Using the Extension Mobility Service" section in Customizing Your Cisco IP Phone on the Web. Cisco IP Phone 7960G and 7940G...
...the Extension Mobility Service" section in the document called Customizing Your Cisco IP Phone on the Web Answer calls frequently or handle calls on page 34. Understanding Additional Configuration Options If you to set up the AutoAnswer feature for assistance ...and see the: • "Advanced Call Handling" section on page 27 • "Using a Shared Line" section on page 28 • "Using the Extension Mobility Service" section in Customizing Your Cisco IP Phone on the Web. Cisco IP Phone 7960G and 7940G...
Phone Guide
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...your phone. Using the Quality Reporting Tool Your system administrator may temporarily configure your Cisco IP Phone with your phone calls Press QRT. (You might have disabled this information to your system administrator. Then... Choose > Network Configuration and select the network configuration item... to access information about your Cisco IP Phone and phone calls to help troubleshoot performance problems. You can use the QRT softkey in one of problem categories. Access network configuration data Access status data Access phone model information Then... Some problem...
...your phone. Using the Quality Reporting Tool Your system administrator may temporarily configure your Cisco IP Phone with your phone calls Press QRT. (You might have disabled this information to your system administrator. Then... Choose > Network Configuration and select the network configuration item... to access information about your Cisco IP Phone and phone calls to help troubleshoot performance problems. You can use the QRT softkey in one of problem categories. Access network configuration data Access status data Access phone model information Then... Some problem...
Phone Guide
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... of 10 help, using 16 hold and switching calls 14 and transferring 22 using 21 I icons for call states 13 on buttons 16 installing, Cisco IP Phone 5 K keypad description of 10 entering text with 15 L line buttons, identifying 10 lines description of 12 viewing 11 M Malicious Call Identification ... 14 mute button, description of 10 mute, using 21 N navigation button, description of 10 network configuration data, locating 44 new calls, options for placing 17 O off-hook description of 12 dialing 17 on-hook description of 12 dialing 17 online help, using 16 Cisco IP Phone 7960G and 7940G 49
... of 10 help, using 16 hold and switching calls 14 and transferring 22 using 21 I icons for call states 13 on buttons 16 installing, Cisco IP Phone 5 K keypad description of 10 entering text with 15 L line buttons, identifying 10 lines description of 12 viewing 11 M Malicious Call Identification ... 14 mute button, description of 10 mute, using 21 N navigation button, description of 10 network configuration data, locating 44 new calls, options for placing 17 O off-hook description of 12 dialing 17 on-hook description of 12 dialing 17 online help, using 16 Cisco IP Phone 7960G and 7940G 49
Phone Guide
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speed dial buttons, configuring 37 buttons, identifying 10 labels 11 using 17 status data, locating 44 status line, viewing 11 suspicious calls, tracing 30 switching calls 14 T TAPS, using 6 text, entering on phone 15 Tool for Auto-Registered Phones Support 6 transferring, options for 22 troubleshooting, data for 44 U User Options web pages accessing 40 and phone services 41 V voice message indicator, identifying 38 voice message service, using 38 volume adjusting 35 using default 35 volume button, description of 10 W warnings, safety 2 WebDialer, using 18 Cisco IP Phone 7960G and 7940G 51
speed dial buttons, configuring 37 buttons, identifying 10 labels 11 using 17 status data, locating 44 status line, viewing 11 suspicious calls, tracing 30 switching calls 14 T TAPS, using 6 text, entering on phone 15 Tool for Auto-Registered Phones Support 6 transferring, options for 22 troubleshooting, data for 44 U User Options web pages accessing 40 and phone services 41 V voice message indicator, identifying 38 voice message service, using 38 volume adjusting 35 using default 35 volume button, description of 10 W warnings, safety 2 WebDialer, using 18 Cisco IP Phone 7960G and 7940G 51