Administration Guide
Page 5
... xvii An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7931G 1-2 Accessing Phone Menus and Local Features 1-5 What Networking Protocols Are Used? 1-6 What Features are Supported on the Cisco Unified IP Phone 7931G? 1-10 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-12 Understanding Security Features for Cisco Unified IP Phones 1-13 Overview of Supported Security...
... xvii An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7931G 1-2 Accessing Phone Menus and Local Features 1-5 What Networking Protocols Are Used? 1-6 What Features are Supported on the Cisco Unified IP Phone 7931G? 1-10 Feature Overview 1-10 Configuring Telephony Features 1-11 Configuring Network Parameters Using the Cisco Unified IP Phone 1-12 Providing Users with Feature Information 1-12 Understanding Security Features for Cisco Unified IP Phones 1-13 Overview of Supported Security...
Administration Guide
Page 6
... IP Phones 1-26 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-26 Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified Communications Manager 1-27 Installing Cisco Unified IP Phones 1-32 Checklist for Installing the Cisco Unified IP Phone 7931G 1-33 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone...
... IP Phones 1-26 Configuring Cisco Unified IP Phones in Cisco Unified Communications Manager 1-26 Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified Communications Manager 1-27 Installing Cisco Unified IP Phones 1-32 Checklist for Installing the Cisco Unified IP Phone 7931G 1-33 Preparing to Install the Cisco Unified IP Phone on Your Network 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-2 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone...
Administration Guide
Page 7
... External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-7 Securing the Phone with a Cable Lock 3-9 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-12 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7931G 4-1 Displaying a Configuration Menu 4-3 Unlocking and Locking Options 4-4 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL...
... External Devices with Your Cisco Unified IP Phone 3-6 Installing the Cisco Unified IP Phone 3-7 Securing the Phone with a Cable Lock 3-9 Mounting the Phone to the Wall 3-11 Verifying the Phone Startup Process 3-12 Configuring Startup Network Settings 3-13 Configuring Security on the Cisco Unified IP Phone 3-13 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7931G 4-1 Displaying a Configuration Menu 4-3 Unlocking and Locking Options 4-4 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL...
Administration Guide
Page 8
... Users 5-1 Telephony Features Available for the Phone 5-2 Configuring Corporate and Personal Directories 5-18 Configuring Corporate Directories 5-19 Configuring Personal Directory 5-19 Modifying Phone Button Templates 5-20 Configuring Softkey Templates 5-21 Setting Up Services 5-22 Adding Users to Cisco Unified Communications Manager 5-23 Managing the Cisco Unified CM User Options Web Pages 5-24 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 viii OL-12457...
... Users 5-1 Telephony Features Available for the Phone 5-2 Configuring Corporate and Personal Directories 5-18 Configuring Corporate Directories 5-19 Configuring Personal Directory 5-19 Modifying Phone Button Templates 5-20 Configuring Softkey Templates 5-21 Setting Up Services 5-22 Adding Users to Cisco Unified Communications Manager 5-23 Managing the Cisco Unified CM User Options Web Pages 5-24 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 viii OL-12457...
Administration Guide
Page 9
... for Custom Ring Types 6-4 Configuring a Custom Phone Ring 6-4 Configuring Wideband Codec 6-5 Configuring the Idle Display 6-6 Automatically Disabling the Cisco Unified IP Phone Backlight 6-7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-4 Network Statistics Screen 7-13 Firmware Versions Screen 7-15 Call Statistics Screen 7-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457...
... for Custom Ring Types 6-4 Configuring a Custom Phone Ring 6-4 Configuring Wideband Codec 6-5 Configuring the Idle Display 6-6 Automatically Disabling the Cisco Unified IP Phone Backlight 6-7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-4 Network Statistics Screen 7-13 Firmware Versions Screen 7-15 Call Statistics Screen 7-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457...
Administration Guide
Page 10
... 9-4 Verifying IP Addressing and Routing 9-5 Verifying DNS Settings 9-5 Verifying Cisco Unified Communications Manager Settings 9-6 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Registering the Phone with Cisco Unified Communications Manager 9-8 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-8 Cisco Unified IP Phone Resets Unexpectedly 9-9 Verifying Physical Connection 9-9 Identifying Intermittent Network Outages 9-9 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager...
... 9-4 Verifying IP Addressing and Routing 9-5 Verifying DNS Settings 9-5 Verifying Cisco Unified Communications Manager Settings 9-6 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Registering the Phone with Cisco Unified Communications Manager 9-8 Symptom: Cisco Unified IP Phone Unable to Obtain IP Address 9-8 Cisco Unified IP Phone Resets Unexpectedly 9-9 Verifying Physical Connection 9-9 Identifying Intermittent Network Outages 9-9 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager...
Administration Guide
Page 11
... Obtain Support for the Cisco Unified IP Phone A-2 How Users Access the Online Help System on the Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-4 How Users Configure Personal Directory Entries A-5 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-5 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457...
... Obtain Support for the Cisco Unified IP Phone A-2 How Users Access the Online Help System on the Phone A-2 How Users Get Copies of Cisco Unified IP Phone Manuals A-3 How Users Subscribe to Services and Configure Phone Features A-3 How Users Access a Voice Messaging System A-4 How Users Configure Personal Directory Entries A-5 Installing and Configuring the Cisco Unified IP Phone Address Book Synchronizer A-5 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457...
Administration Guide
Page 13
... and detailed information for procedures that you need to perform in the network. Because of the complexity of the phone to function in Cisco Unified Communications Manager or other network devices. Preface Overview Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Phone 7931G on the network.
... and detailed information for procedures that you need to perform in the network. Because of the complexity of the phone to function in Cisco Unified Communications Manager or other network devices. Preface Overview Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Phone 7931G on the network.
Administration Guide
Page 14
... as follows: Chapter 1, "An Overview of the Cisco Unified IP Phone" Chapter 2, "Preparing to Install the Cisco Unified IP Phone on Your Network" Chapter 3, "Setting Up the Cisco Unified IP Phone" Chapter 4, "Configuring Settings on the Cisco Unified IP Phone" Chapter 5, "Configuring Features, Templates, Services, and Users" Chapter 6, "Customizing the Cisco Unified IP Phone" Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone" Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely" Chapter 9, "Troubleshooting and Maintenance" Provides...
... as follows: Chapter 1, "An Overview of the Cisco Unified IP Phone" Chapter 2, "Preparing to Install the Cisco Unified IP Phone on Your Network" Chapter 3, "Setting Up the Cisco Unified IP Phone" Chapter 4, "Configuring Settings on the Cisco Unified IP Phone" Chapter 5, "Configuring Features, Templates, Services, and Users" Chapter 6, "Customizing the Cisco Unified IP Phone" Chapter 7, "Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone" Chapter 8, "Monitoring the Cisco Unified IP Phone Remotely" Chapter 9, "Troubleshooting and Maintenance" Provides...
Administration Guide
Page 16
... Cisco Unified Communications Manager 6.0 xvi OL-12457-01 Cisco Unified IP Phone 7931G Administration Guide for compliance with U.S. Obtaining Documentation, Obtaining Support, and Security Guidelines Preface • Cisco Unified Communications Manager Features and Services Guide • Cisco Unified Communications Manager Bulk Administration Guide • Cisco Unified Communications Manager Troubleshooting Guide • Installing and Configuring the Cisco Customer Directory Configuration Plugin • Cisco IP Telephony Platform Administration Guide • Cisco Unified...
... Cisco Unified Communications Manager 6.0 xvi OL-12457-01 Cisco Unified IP Phone 7931G Administration Guide for compliance with U.S. Obtaining Documentation, Obtaining Support, and Security Guidelines Preface • Cisco Unified Communications Manager Features and Services Guide • Cisco Unified Communications Manager Bulk Administration Guide • Cisco Unified Communications Manager Troubleshooting Guide • Installing and Configuring the Cisco Customer Directory Configuration Plugin • Cisco IP Telephony Platform Administration Guide • Cisco Unified...
Administration Guide
Page 19
... Cisco Unified IP Phone 7931G provides a pixel-based backlit display, 24 configurable line buttons, and a variety of other network devices, must be configured and managed. Illuminated mute and speakerphone keys give a clear indication of G.711, G.728/iLBC, and G.729. This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7931G, page 1-2 • Accessing Phone Menus and Local Features, page 1-5 Cisco Unified IP Phone 7931G Administration...
... Cisco Unified IP Phone 7931G provides a pixel-based backlit display, 24 configurable line buttons, and a variety of other network devices, must be configured and managed. Illuminated mute and speakerphone keys give a clear indication of G.711, G.728/iLBC, and G.729. This chapter includes the following topics: • Understanding the Cisco Unified IP Phone 7931G, page 1-2 • Accessing Phone Menus and Local Features, page 1-5 Cisco Unified IP Phone 7931G Administration...
Administration Guide
Page 20
Understanding the Cisco Unified IP Phone 7931G Figure 1-1 shows the main components of Configuring and Installing Cisco Unified IP Phones, page 1-26 Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to the manufacturer's documentation of the interfering device. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified IP Phones, page 1-13 • Overview of the Cisco Unified IP Phone 7931G. Understanding the Cisco Unified IP Phone 7931G Chapter 1 An Overview of the Cisco Unified IP Phone • What...
Understanding the Cisco Unified IP Phone 7931G Figure 1-1 shows the main components of Configuring and Installing Cisco Unified IP Phones, page 1-26 Caution Using a cell, mobile, or GSM phone, or two-way radio in close proximity to the manufacturer's documentation of the interfering device. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified IP Phones, page 1-13 • Overview of the Cisco Unified IP Phone 7931G. Understanding the Cisco Unified IP Phone 7931G Chapter 1 An Overview of the Cisco Unified IP Phone • What...
Administration Guide
Page 22
... features (for example, Privacy, Conference), and local features (for Cisco Unified Communications Manager 6.0 1-4 OL-12457-01 Understanding the Cisco Unified IP Phone 7931G Chapter 1 An Overview of the Cisco Unified IP Phone 1 Programmable Depending on hold Line buttons are numbered 24-1 in ...buttons are configured as follows: • Line button 24-Displays the Application menu • Line button 23-Activates an optional headset • Line button 22-Displays the Directories menu • Line button 21-Accesses a voice messaging system Cisco Unified IP Phone 7931G Administration ...
... features (for example, Privacy, Conference), and local features (for Cisco Unified Communications Manager 6.0 1-4 OL-12457-01 Understanding the Cisco Unified IP Phone 7931G Chapter 1 An Overview of the Cisco Unified IP Phone 1 Programmable Depending on hold Line buttons are numbered 24-1 in ...buttons are configured as follows: • Line button 24-Displays the Application menu • Line button 23-Activates an optional headset • Line button 22-Displays the Directories menu • Line button 21-Accesses a voice messaging system Cisco Unified IP Phone 7931G Administration ...
Administration Guide
Page 23
... message waiting. Cisco Unified IP Phone 7931G Administration Guide for an incoming call to retrieve a call status, phone number, and soft key labels. 14 Cisco Unified Shows the Cisco Unified IP Phone model number. ...Cisco Unified Communications Manager 6.0 OL-12457-01 1-5 When the speakerphone is on hold . indicator light 13 Phone screen Displays information such as line/call on , the button is at the center of the Cisco Unified IP Phone Accessing Phone Menus and Local Features 2 Paper label Allows you access local features by pressing the line buttons that are configured...
... message waiting. Cisco Unified IP Phone 7931G Administration Guide for an incoming call to retrieve a call status, phone number, and soft key labels. 14 Cisco Unified Shows the Cisco Unified IP Phone model number. ...Cisco Unified Communications Manager 6.0 OL-12457-01 1-5 When the speakerphone is on hold . indicator light 13 Phone screen Displays information such as line/call on , the button is at the center of the Cisco Unified IP Phone Accessing Phone Menus and Local Features 2 Paper label Allows you access local features by pressing the line buttons that are configured...
Administration Guide
Page 24
... access to settings, the Settings softkey is an option in the phone configuration file that the Cisco Unified IP Phone 7931G supports. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 6.0 1-6 OL-12457-01 Be default, while a phone is starting up and before it registers with Cisco Unified Communications Manager, the last softkey on page 5-20. For additional...
... access to settings, the Settings softkey is an option in the phone configuration file that the Cisco Unified IP Phone 7931G supports. Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for Cisco Unified Communications Manager 6.0 1-6 OL-12457-01 Be default, while a phone is starting up and before it registers with Cisco Unified Communications Manager, the last softkey on page 5-20. For additional...
Administration Guide
Page 25
... also is used to network devices. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 1-7 Using CDP, a device can advertise its IP address. DHCP enables you to connect an IP phone into the network and have the phone become operational without you are using BootP to assign IP addresses to configure additional network parameters. With this method...
... also is used to network devices. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 1-7 Using CDP, a device can advertise its IP address. DHCP enables you to connect an IP phone into the network and have the phone become operational without you are using BootP to assign IP addresses to configure additional network parameters. With this method...
Administration Guide
Page 26
... information. If you are using DHCP, you should disable the PC port and voice VLAN. IP is connected. IP addresses, subnets, and gateways identifications are automatically assigned if you are not using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). Cisco Unified IP Phone 7931G Administration Guide for 802.1X authentication. Chapter 1 An Overview of transferring information and moving...
... information. If you are using DHCP, you should disable the PC port and voice VLAN. IP is connected. IP addresses, subnets, and gateways identifications are automatically assigned if you are not using the Cisco Unified IP Phone with Dynamic Host Configuration Protocol (DHCP). Cisco Unified IP Phone 7931G Administration Guide for 802.1X authentication. Chapter 1 An Overview of transferring information and moving...
Administration Guide
Page 27
... by default, but you to Cisco Systems. Cisco Unified IP Phones use the TLS protocol when securely registering with RTP to the phone type. TFTP requires a TFTP server in conjunction with Cisco Unified Communications Manager. If you to obtain a configuration file specific to provide QoS data (such as IP Phones. Cisco Unified IP Phone 7931G Administration Guide for delivery of the Cisco Unified IP Phone What Networking Protocols Are Used...
... by default, but you to Cisco Systems. Cisco Unified IP Phones use the TLS protocol when securely registering with RTP to the phone type. TFTP requires a TFTP server in conjunction with Cisco Unified Communications Manager. If you to obtain a configuration file specific to provide QoS data (such as IP Phones. Cisco Unified IP Phone 7931G Administration Guide for delivery of the Cisco Unified IP Phone What Networking Protocols Are Used...
Administration Guide
Page 28
... and receive telephone calls. Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on a phone, but if your network requires it, you can manually configure an IP address, TFTP 1-10 Cisco Unified IP Phone 7931G Administration Guide for the Phone" section on the Cisco Unified IP Phone 7931G? By using DHCP, you to configure on the Cisco Unified IP Phone 7931G? Related Topics • Understanding Interactions with other features. As...
... and receive telephone calls. Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on a phone, but if your network requires it, you can manually configure an IP address, TFTP 1-10 Cisco Unified IP Phone 7931G Administration Guide for the Phone" section on the Cisco Unified IP Phone 7931G? By using DHCP, you to configure on the Cisco Unified IP Phone 7931G? Related Topics • Understanding Interactions with other features. As...
Administration Guide
Page 29
...-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to Cisco Unified Communications Manager documentation, including Cisco Unified Communications Manager System Guide. See the "Telephony Features Available for the Cisco Unified IP Phone from the Cisco Unified Communications Manager Administration application. Cisco Unified IP Phone 7931G Administration Guide for guidance. Finally, because the Cisco Unified IP Phone is a network device, you...
...-based application to set up phone registration criteria and calling search spaces, to configure corporate directories and services, and to Cisco Unified Communications Manager documentation, including Cisco Unified Communications Manager System Guide. See the "Telephony Features Available for the Cisco Unified IP Phone from the Cisco Unified Communications Manager Administration application. Cisco Unified IP Phone 7931G Administration Guide for guidance. Finally, because the Cisco Unified IP Phone is a network device, you...