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... Ring Types 6-4 Configuring a Custom Phone Ring 6-4 Configuring Wideband Codec 6-5 Configuring the Idle Display 6-6 Automatically Disabling the Cisco Unified IP Phone Backlight 6-7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-4 Network Statistics Screen 7-13 Firmware Versions Screen 7-15 Call Statistics Screen 7-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457...
... Ring Types 6-4 Configuring a Custom Phone Ring 6-4 Configuring Wideband Codec 6-5 Configuring the Idle Display 6-6 Automatically Disabling the Cisco Unified IP Phone Backlight 6-7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone 7-1 Model Information Screen 7-2 Status Menu 7-3 Status Messages Screen 7-4 Network Statistics Screen 7-13 Firmware Versions Screen 7-15 Call Statistics Screen 7-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457...
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... to view model information, status messages, network statistics, and firmware information from the Cisco Unified IP Phone Describes the information that you can obtain from a phone's web page, which you can use to remotely monitor the phone's operation and to assist with troubleshooting Provides tips for troubleshooting the Cisco Unified IP Phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 xiv OL-12457-01
... to view model information, status messages, network statistics, and firmware information from the Cisco Unified IP Phone Describes the information that you can obtain from a phone's web page, which you can use to remotely monitor the phone's operation and to assist with troubleshooting Provides tips for troubleshooting the Cisco Unified IP Phone Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 xiv OL-12457-01
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... Overview of devices. Using CDP, a device can advertise its IP address. CPPDP is enabled by the Peer Firmware Sharing feature. DHCP is used by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 1-7 If you configure...
... Overview of devices. Using CDP, a device can advertise its IP address. CPPDP is enabled by the Peer Firmware Sharing feature. DHCP is used by default. If disabled, you must manually configure the IP address, subnet mask, gateway, and a TFTP server on the phone. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 1-7 If you configure...
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... features, if appropriate. 1-12 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 To ensure that you distribute the most current feature and procedural information, familiarize yourself with Feature Information If you are a system administrator, you can also obtain statistics about a current call or firmware versions on the phone. In addition to providing...
... features, if appropriate. 1-12 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 To ensure that you distribute the most current feature and procedural information, familiarize yourself with Feature Information If you are a system administrator, you can also obtain statistics about a current call or firmware versions on the phone. In addition to providing...
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... device authentication. See the "Configuring Security on the Cisco Unified IP Phone" section on the phone. Each Cisco Unified IP Phone contains a unique manufacturing installed certificate (MIC), which is a permanent unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone. 1-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 Phones include a manufacturing installed certificate (MIC), but for...
... device authentication. See the "Configuring Security on the Cisco Unified IP Phone" section on the phone. Each Cisco Unified IP Phone contains a unique manufacturing installed certificate (MIC), which is a permanent unique proof of identity for the phone, and allows Cisco Unified Communications Manager to authenticate the phone. 1-16 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 Phones include a manufacturing installed certificate (MIC), but for...
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... can install the phone at : http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser After the phone is new, upgrade the phone to the current firmware image. Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7931G in conference rooms, do not have added the phones to the Cisco Unified Communications Manager database...
... can install the phone at : http://www.cisco.com/cgi-bin/tablebuild.pl/ip-7900ser After the phone is new, upgrade the phone to the current firmware image. Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of the Cisco Unified IP Phone Table 1-6 Checklist for Configuring the Cisco Unified IP Phone 7931G in conference rooms, do not have added the phones to the Cisco Unified Communications Manager database...
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... lost between phones, integrating traditional PBX functionality with a Cisco Unified Communications Manager system before sending and receiving calls. Cisco Unified Communications Manager also provides: • Firmware for phones • Authentication and encryption (if configured for Cisco Unified Communications Manager 6.0 2-2 OL-12457-01 Cisco Unified Communications Manager software sets up and tears down calls between the primary Communications Manager and a phone Cisco Unified IP Phone 7931G Administration Guide...
... lost between phones, integrating traditional PBX functionality with a Cisco Unified Communications Manager system before sending and receiving calls. Cisco Unified Communications Manager also provides: • Firmware for phones • Authentication and encryption (if configured for Cisco Unified Communications Manager 6.0 2-2 OL-12457-01 Cisco Unified Communications Manager software sets up and tears down calls between the primary Communications Manager and a phone Cisco Unified IP Phone 7931G Administration Guide...
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.... section on page 9-2. The Cisco Unified IP Phone has non-volatile Flash memory in Flash memory. Understanding the Phone Startup Process Chapter 2 Preparing to Install the Cisco Unified IP Phone on page 4-7. Obtaining Power from the Switch 2. Depending on your network configuration, not all of the voice VLAN defined on your Cisco Unified IP Phone. Cisco Unified IP Phone 7931G Administration Guide for an IP address. See the "Network...
.... section on page 9-2. The Cisco Unified IP Phone has non-volatile Flash memory in Flash memory. Understanding the Phone Startup Process Chapter 2 Preparing to Install the Cisco Unified IP Phone on page 4-7. Obtaining Power from the Switch 2. Depending on your network configuration, not all of the voice VLAN defined on your Cisco Unified IP Phone. Cisco Unified IP Phone 7931G Administration Guide for an IP address. See the "Network...
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..., and so on page 4-7. You can be retrieved for phone upgrades. Cisco Unified IP Phone 7931G Administration Guide for each phone's upgrade. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Note The phone also has a Network Configuration menu that menu, see the ...to optimize installation time for phone firmware upgrades and offload the WAN by storing images locally, negating the need to obtain configuration files. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. The phone continues to use TFTP ...
..., and so on page 4-7. You can be retrieved for phone upgrades. Cisco Unified IP Phone 7931G Administration Guide for each phone's upgrade. Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Note The phone also has a Network Configuration menu that menu, see the ...to optimize installation time for phone firmware upgrades and offload the WAN by storing images locally, negating the need to obtain configuration files. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. The phone continues to use TFTP ...
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... Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 The individual files making up the firmware image, and to automatically assemble transfer hierarchies on a per-file basis. This menu option indicates whether the phone supports peer to the other phones on the subnet using TCP connections. Device Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone...
... Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 The individual files making up the firmware image, and to automatically assemble transfer hierarchies on a per-file basis. This menu option indicates whether the phone supports peer to the other phones on the subnet using TCP connections. Device Configuration Menu Chapter 4 Configuring Settings on the Cisco Unified IP Phone...
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... 7-3 Cisco Unified IP Phone 7931G Administration Guide for the phone: • Model Information screen-Displays hardware and software information about troubleshooting the Cisco Unified IP Phone 7931G, see the "Model Information Screen" section on page 7-2. • Status menu-Provides access to screens that display the status messages, network statistics, and firmware versions. You can use the following menu and screen on the Cisco Unified IP Phone 7931G...
... 7-3 Cisco Unified IP Phone 7931G Administration Guide for the phone: • Model Information screen-Displays hardware and software information about troubleshooting the Cisco Unified IP Phone 7931G, see the "Model Information Screen" section on page 7-2. • Status menu-Provides access to screens that display the status messages, network statistics, and firmware versions. You can use the following menu and screen on the Cisco Unified IP Phone 7931G...
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... 2-15. See the "Determining the MAC Address of important system messages. Cisco Unified IP Phone 7931G Administration Guide for your phone, refer to manage the MIC for Cisco Unified Communications Manager 6.0 OL-12457-01 7-3 For information about the firmware running under SCCP or SIP. For more information, see the "Firmware Versions Screen" section on page 7-15. • Call Statistics-Displays...
... 2-15. See the "Determining the MAC Address of important system messages. Cisco Unified IP Phone 7931G Administration Guide for your phone, refer to manage the MIC for Cisco Unified Communications Manager 6.0 OL-12457-01 7-3 For information about the firmware running under SCCP or SIP. For more information, see the "Firmware Versions Screen" section on page 7-15. • Call Statistics-Displays...
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... the TFTPPath directory. For more information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7931G Administration Guide for details on assigning a static IP address. 802.1X Authentication is shut down -Check configuration of the phone firmware and place it in the phone. A certificate trust list (CTL) file is informational only. See the "Network...
... the TFTPPath directory. For more information about the CTL file, refer to Cisco Unified Communications Manager Security Guide. Cisco Unified IP Phone 7931G Administration Guide for details on assigning a static IP address. 802.1X Authentication is shut down -Check configuration of the phone firmware and place it in the phone. A certificate trust list (CTL) file is informational only. See the "Network...
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... Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description Possible Explanation and Action Load ...Firmware Versions Screen" section on this newer phone. Load Server is not compatible with the phone's hardware. Check the Load Server entry (from Cisco Unified Communications Manager, choose Device > Phone). For more information, refer to Cisco Unified Communications Manager Security Guide. 7-10 Cisco Unified IP Phone 7931G Administration Guide for upgrades on the phone...
... Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description Possible Explanation and Action Load ...Firmware Versions Screen" section on this newer phone. Load Server is not compatible with the phone's hardware. Check the Load Server entry (from Cisco Unified Communications Manager, choose Device > Phone). For more information, refer to Cisco Unified Communications Manager Security Guide. 7-10 Cisco Unified IP Phone 7931G Administration Guide for upgrades on the phone...
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... displayed on this screen. Table 7-4 explains the information that is running on the phone Identifies the digital signal processor (DSP) software version used Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 7-15 Table 7-4 Firmware Version Information Item Load File App Load ID JVM Load ID OS Load ID Boot Load ID DSP...
... displayed on this screen. Table 7-4 explains the information that is running on the phone Identifies the digital signal processor (DSP) software version used Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01 7-15 Table 7-4 Firmware Version Information Item Load File App Load ID JVM Load ID OS Load ID Boot Load ID DSP...
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... MAC address Directory number assigned to which the phone belongs Cisco Unified IP Phone 7931G Administration Guide for this phone Displays the following Cisco Unique Device Identifier (UDI) information about the phone: • Device Type-Indicates hardware type. For example, phone displays for all phone models • Device Description-Displays the name of the phone associated with the indicated model type •...
... MAC address Directory number assigned to which the phone belongs Cisco Unified IP Phone 7931G Administration Guide for this phone Displays the following Cisco Unique Device Identifier (UDI) information about the phone: • Device Type-Indicates hardware type. For example, phone displays for all phone models • Device Description-Displays the name of the phone associated with the indicated model type •...
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... Port Configuration option in the Network Configuration menu on the phone is set to download firmware. Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Loopback condition One-way audio Peer ...phone can occur when the following message appears in the switch console log: HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this case, the switch port on the remote logging machine to help debug the peer to peer image distribution feature. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified...
... Port Configuration option in the Network Configuration menu on the phone is set to download firmware. Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Loopback condition One-way audio Peer ...phone can occur when the following message appears in the switch console log: HALF_DUX_COLLISION_EXCEED_THRESHOLD To resolve this case, the switch port on the remote logging machine to help debug the peer to peer image distribution feature. Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified...
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... problems coming from a speakerphone, handsfree cellular phone or wireless headset. Monitoring the Voice Quality of packet loss and jitter. Cross-check with Conceal Ratio and Conceal Seconds for Cisco Unified Communications Manager 6.0 OL-12457-01 MOS LQK...Cisco Unified IP Phone 7931G Administration Guide for evidence of Calls Chapter 9 Troubleshooting and Maintenance Troubleshooting Tips When you observe significant and persistent changes to metrics, use Table 9-4 for general troubleshooting information: Table 9-4 Changes to see if the MOS LQK version changed after a firmware...
... problems coming from a speakerphone, handsfree cellular phone or wireless headset. Monitoring the Voice Quality of packet loss and jitter. Cross-check with Conceal Ratio and Conceal Seconds for Cisco Unified Communications Manager 6.0 OL-12457-01 MOS LQK...Cisco Unified IP Phone 7931G Administration Guide for evidence of Calls Chapter 9 Troubleshooting and Maintenance Troubleshooting Tips When you observe significant and persistent changes to metrics, use Table 9-4 for general troubleshooting information: Table 9-4 Changes to see if the MOS LQK version changed after a firmware...
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Index firmware, verifying version 7-15 Firmware Versions screen 7-15 forced authorization codes 5-10 Forwarding Delay 4-28 G G.729 1-1 G.729a 1-1 G.729ab 1-1 G.729b 1-1 GARP Enabled 4-29 group call pickup 5-11 H handset, connecting 3-7 headset 1-4, 5-21 ... Transfer Protocol See HTTP I icon lock 1-19 padlock 1-19 shield 1-19 idle display configuring 6-6 timeout 4-19 viewing settings 6-7 XML service 4-18, 6-6 Idle URL 4-18 IN-6 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01
Index firmware, verifying version 7-15 Firmware Versions screen 7-15 forced authorization codes 5-10 Forwarding Delay 4-28 G G.729 1-1 G.729a 1-1 G.729ab 1-1 G.729b 1-1 GARP Enabled 4-29 group call pickup 5-11 H handset, connecting 3-7 headset 1-4, 5-21 ... Transfer Protocol See HTTP I icon lock 1-19 padlock 1-19 shield 1-19 idle display configuring 6-6 timeout 4-19 viewing settings 6-7 XML service 4-18, 6-6 Idle URL 4-18 IN-6 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 6.0 OL-12457-01
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...4-12 Domain Name 4-8 Host Name 4-8 IP Address 4-9 Load Server 4-31 Log Server 4-35 MAC Address 4-8 Operational VLAN ID 4-12 PC Port Configuration 4-14 PC VLAN 4-15 Peer Firmware Sharing 4-34 RTP Control Protocol 4-32 ...Subnet Mask 4-9 SW Port Configuration 4-14 TFTP Server 1 4-10 TFTP Server 2 4-11 overview 4-1 unlocking options 4-4 Network Configuration web page 8-3, 8-6 network connectivity, verifying 9-4 networking protocol 802.1X 1-8 BootP 1-7 CDP 1-7 CPPDP 1-7 DHCP 1-7 IN-8 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified...
...4-12 Domain Name 4-8 Host Name 4-8 IP Address 4-9 Load Server 4-31 Log Server 4-35 MAC Address 4-8 Operational VLAN ID 4-12 PC Port Configuration 4-14 PC VLAN 4-15 Peer Firmware Sharing 4-34 RTP Control Protocol 4-32 ...Subnet Mask 4-9 SW Port Configuration 4-14 TFTP Server 1 4-10 TFTP Server 2 4-11 overview 4-1 unlocking options 4-4 Network Configuration web page 8-3, 8-6 network connectivity, verifying 9-4 networking protocol 802.1X 1-8 BootP 1-7 CDP 1-7 CPPDP 1-7 DHCP 1-7 IN-8 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified...