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... 9-3 Identifying Error Messages 9-4 Registering the Phone with Cisco Unified Communications Manager 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-5 Verifying IP Addressing and Routing 9-5 Verifying DNS Settings 9-6 Verifying Cisco Unified Communications Manager Settings 9-6 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 x OL11954-01
... 9-3 Identifying Error Messages 9-4 Registering the Phone with Cisco Unified Communications Manager 9-4 Checking Network Connectivity 9-4 Verifying TFTP Server Settings 9-5 Verifying IP Addressing and Routing 9-5 Verifying DNS Settings 9-6 Verifying Cisco Unified Communications Manager Settings 9-6 Cisco Unified Communications Manager and TFTP Services Are Not Running 9-6 Creating a New Configuration File 9-7 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 x OL11954-01
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... messages, network statistics, and firmware information from the Cisco Unified IP Phone Explains how to obtain status information about the phone using the phone's web page Provides tips for troubleshooting the Cisco Unified IP Phone Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 xiv OL11954...
... messages, network statistics, and firmware information from the Cisco Unified IP Phone Explains how to obtain status information about the phone using the phone's web page Provides tips for troubleshooting the Cisco Unified IP Phone Provides suggestions for setting up a website for providing users with important information about their Cisco Unified IP Phones Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 xiv OL11954...
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... that runs on the phone. If you are using BootP to assign IP addresses to peer hierarchy of the Cisco Unified IP Phone What Networking Protocols Are Used? Using CDP, a device can advertise its IP address. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for voice communication. CPPDP is a Cisco proprietary protocol used by the Peer Firmware Sharing feature. Chapter 1 An...
... that runs on the phone. If you are using BootP to assign IP addresses to peer hierarchy of the Cisco Unified IP Phone What Networking Protocols Are Used? Using CDP, a device can advertise its IP address. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for voice communication. CPPDP is a Cisco proprietary protocol used by the Peer Firmware Sharing feature. Chapter 1 An...
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... within the application for additional information. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for the Cisco Unified IP Phone, page 5-2 Configuring Network Parameters Using the Cisco Unified IP Phone You can also obtain statistics about the Cisco Unified Communications Manager Administration application, refer to modify phone button templates, among other tasks. For more information about a call or firmware versions on the...
... within the application for additional information. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for the Cisco Unified IP Phone, page 5-2 Configuring Network Parameters Using the Cisco Unified IP Phone You can also obtain statistics about the Cisco Unified Communications Manager Administration application, refer to modify phone button templates, among other tasks. For more information about a call or firmware versions on the...
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...firmware image before it is installed on the Cisco Unified IP Phone." For more information about the CTL, refer to the network. The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to Cisco Unified Communications Manager Security Guide. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco... on the phone. Note Most security features are available only if a certificate trust list (CTL) is loaded on a phone. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified IP Phones Overview of Supported...
...firmware image before it is installed on the Cisco Unified IP Phone." For more information about the CTL, refer to the network. The Cisco Unified IP Phone can use 802.1X authentication to request and gain access to Cisco Unified Communications Manager Security Guide. Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco... on the phone. Note Most security features are available only if a certificate trust list (CTL) is loaded on a phone. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified IP Phones Overview of Supported...
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... accessories. You (or the phone users) can complete the phone installation. Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of installation tasks for the Cisco Unified IP Phone 7906G and 7911G. If you used auto-registration, you need to guide you install a phone, even if it is connected to the current firmware image. Checklist for your system...
... accessories. You (or the phone users) can complete the phone installation. Overview of Configuring and Installing Cisco Unified IP Phones Chapter 1 An Overview of installation tasks for the Cisco Unified IP Phone 7906G and 7911G. If you used auto-registration, you need to guide you install a phone, even if it is connected to the current firmware image. Checklist for your system...
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... image, the phone initializes its VLAN membership before it stores firmware images and user-defined preferences. Configuring VLAN. If the Cisco IP Phone is using external power, the switch provides in which it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for Cisco Unified Communications Manager 6.0 2-9 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for an IP address.
... image, the phone initializes its VLAN membership before it stores firmware images and user-defined preferences. Configuring VLAN. If the Cisco IP Phone is using external power, the switch provides in which it can proceed with the Dynamic Host Configuration Protocol (DHCP) request for Cisco Unified Communications Manager 6.0 2-9 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for an IP address.
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... 3-4 • Speaker, page 3-4 • Installing the Cisco Unified IP Phone, page 3-9 Network Requirements For the Cisco Unified IP Phones 7906G and 7911G to handle call processing Note The minimum firmware release that supports DHCP or manual assignment of IP address, gateway, and subnet mask Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. Before You Begin...
... 3-4 • Speaker, page 3-4 • Installing the Cisco Unified IP Phone, page 3-9 Network Requirements For the Cisco Unified IP Phones 7906G and 7911G to handle call processing Note The minimum firmware release that supports DHCP or manual assignment of IP address, gateway, and subnet mask Note The Cisco Unified IP Phone displays the date and time from Cisco Unified Communications Manager. Before You Begin...
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...: Procedure Notes Reference 1. Connect the handset to the current firmware image. Note Before you install a phone, even if it . See the "Providing Power to the - - Connect the footstand to the Cisco Unified IP Phones 7906G and 7911G" section on page 3-8 for Cisco Unified Communications Manager 6.0 3-9 When connecting phones powered by an external power supply, you must disconnect the...
...: Procedure Notes Reference 1. Connect the handset to the current firmware image. Note Before you install a phone, even if it . See the "Providing Power to the - - Connect the footstand to the Cisco Unified IP Phones 7906G and 7911G" section on page 3-8 for Cisco Unified Communications Manager 6.0 3-9 When connecting phones powered by an external power supply, you must disconnect the...
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... only. Settings include: • Enabled • Disabled-default From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. Indicates whether the phone supports the Real Time Control Protocol. Chapter 4 Configuring Settings on page 8-15 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for the firmware upgrade. The phone continues to use TFTP Server 1 or TFTP Server 2 to another...
... only. Settings include: • Enabled • Disabled-default From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration. Indicates whether the phone supports the Real Time Control Protocol. Chapter 4 Configuring Settings on page 8-15 OL11954-01 Cisco Unified IP Phone 7906G and 7911G for the firmware upgrade. The phone continues to use TFTP Server 1 or TFTP Server 2 to another...
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.... Settings include: • Enabled • Disabled-default OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-37 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-16 Network Configuration Menu Options (continued) Option Peer Firmware Sharing Description To Change The Peer Firmware Sharing feature provides these advantages in high speed campus...
.... Settings include: • Enabled • Disabled-default OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 4-37 Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-16 Network Configuration Menu Options (continued) Option Peer Firmware Sharing Description To Change The Peer Firmware Sharing feature provides these advantages in high speed campus...
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...is 25% of that image that specifies where the phone obtains the full size image. This image is not provided. Must be included for linking to create a version of the original size. Cisco Unified IP Phone 7906G and 7911G for Custom Background Images Each background image requires two PNG... URL support is not defined in the graphics program to full size and thumbnail images. The TFTP URI that appears on the phone. The Cisco Unified IP Phone firmware includes a default background image. An easy way to create a thumbnail image is to first create and save the full size...
...is 25% of that image that specifies where the phone obtains the full size image. This image is not provided. Must be included for linking to create a version of the original size. Cisco Unified IP Phone 7906G and 7911G for Custom Background Images Each background image requires two PNG... URL support is not defined in the graphics program to full size and thumbnail images. The TFTP URI that appears on the phone. The Cisco Unified IP Phone firmware includes a default background image. An easy way to create a thumbnail image is to first create and save the full size...
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... 9, "Troubleshooting and Maintenance." 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone OL11954-01 This chapter describes how to use the information on the Cisco Unified IP Phones 7906G and 7911G to view model information, status messages, network statistics, and firmware information for Cisco Unified Communications Manager 6.0 7-1 For more information, see the Status Menu, page 7-3. This...
... 9, "Troubleshooting and Maintenance." 7 C H A P T E R Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone OL11954-01 This chapter describes how to use the information on the Cisco Unified IP Phones 7906G and 7911G to view model information, status messages, network statistics, and firmware information for Cisco Unified Communications Manager 6.0 7-1 For more information, see the Status Menu, page 7-3. This...
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For more information, see the "Status Messages Screen" section on the Cisco Unified IP Phone Table 7-2 provides a list of Status menu options and a description of important system messages. Displays the time-stamped authentication successes... 7-15. Select Settings. Displays the Network Statistics screen, which shows a log of each. For more information, see the "Firmware Versions Screen" section on page 7-16 Status Messages Screen The Status Messages screen displays up . Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-4 OL11954-01
For more information, see the "Status Messages Screen" section on the Cisco Unified IP Phone Table 7-2 provides a list of Status menu options and a description of important system messages. Displays the time-stamped authentication successes... 7-15. Select Settings. Displays the Network Statistics screen, which shows a log of each. For more information, see the "Firmware Versions Screen" section on page 7-16 Status Messages Screen The Status Messages screen displays up . Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-4 OL11954-01
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...down -Check configuration of the phone firmware and place it in the phone. CTL update failed The phone could not update its Problem with the CTL file on the phone. server. Cisco Unified IP Phone 7906G and 7911G for details on page 4-7 for Cisco Unified Communications Manager 6.0 7-6 ...Security Guide. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Description Possible Explanation and Action CFG TFTP Size Error The configuration file...
...down -Check configuration of the phone firmware and place it in the phone. CTL update failed The phone could not update its Problem with the CTL file on the phone. server. Cisco Unified IP Phone 7906G and 7911G for details on page 4-7 for Cisco Unified Communications Manager 6.0 7-6 ...Security Guide. Status Menu Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Table 7-3 Status Messages on the Cisco Unified IP Phones 7906G and 7911G (continued) Message Description Possible Explanation and Action CFG TFTP Size Error The configuration file...
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... load ID assigned to the phone (from Cisco Unified Communications Manager Administration choose Device > Phone). See the "Firmware Versions Screen" section on page 7-15 to Cisco Unified Communications Manager Security Guide. 7-10 Cisco Unified IP Phone 7906G and 7911G for upgrades on the phones. Check the Load Server entry (from Cisco Unified Communications Manager, choose Device > Phone). Check the load ID assigned...
... load ID assigned to the phone (from Cisco Unified Communications Manager Administration choose Device > Phone). See the "Firmware Versions Screen" section on page 7-15 to Cisco Unified Communications Manager Security Guide. 7-10 Cisco Unified IP Phone 7906G and 7911G for upgrades on the phones. Check the Load Server entry (from Cisco Unified Communications Manager, choose Device > Phone). Check the load ID assigned...
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... each. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-15 Select Firmware Versions. To exit the Firmware Version screen, press the Exit softkey. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware version running on the phone. To display the...
... each. OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 7-15 Select Firmware Versions. To exit the Firmware Version screen, press the Exit softkey. Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Firmware Versions Screen The Firmware Versions screen displays information about the firmware version running on the phone. To display the...
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... Time obtained from the Date/Time Group in Cisco Unified Communications Manager to the phone Identifier of the firmware running on the phone Identifier of the factory-installed load running on the phone Version of the firmware running on any line for Cisco Unified Communications Manager 6.0 8-5 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Information Table 8-1 Device Information Area...
... Time obtained from the Date/Time Group in Cisco Unified Communications Manager to the phone Identifier of the firmware running on the phone Identifier of the factory-installed load running on the phone Version of the firmware running on any line for Cisco Unified Communications Manager 6.0 8-5 Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Information Table 8-1 Device Information Area...
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...peer to peer image distribution feature. Cisco VT Advantage/Unified Video Advantage (CVTA) If you are different than the log messages sent to 7911G only) OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-19 Access... image distribution fails, the phone will default to using the TFTP server to peer image distribution fails. Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Peer to download firmware. See the "Network Configuration...
...peer to peer image distribution feature. Cisco VT Advantage/Unified Video Advantage (CVTA) If you are different than the log messages sent to 7911G only) OL11954-01 Cisco Unified IP Phone 7906G and 7911G for Cisco Unified Communications Manager 6.0 9-19 Access... image distribution fails, the phone will default to using the TFTP server to peer image distribution fails. Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Peer to download firmware. See the "Network Configuration...
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...LQK scores decrease significantly • Check to see if the MOS LQK version changed after a firmware upgrade. Check packet transmit (TxCnt) and packet receive (RxCnt) counters to see if the phone is poor. • Noise or distortion in the audio channel such as echo or audio levels...Quality of packet loss and jitter. Note Voice quality metrics do not account for noise or distortion, only frame loss. 9-28 Cisco Unified IP Phone 7906G and 7911G for evidence of Calls Chapter 9 Troubleshooting and Maintenance Table 9-4 Changes to a cellular network or calling card network. • ...
...LQK scores decrease significantly • Check to see if the MOS LQK version changed after a firmware upgrade. Check packet transmit (TxCnt) and packet receive (RxCnt) counters to see if the phone is poor. • Noise or distortion in the audio channel such as echo or audio levels...Quality of packet loss and jitter. Note Voice quality metrics do not account for noise or distortion, only frame loss. 9-28 Cisco Unified IP Phone 7906G and 7911G for evidence of Calls Chapter 9 Troubleshooting and Maintenance Table 9-4 Changes to a cellular network or calling card network. • ...