Quick Start Guide
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...attention to a special issue, try emailing our friendly technical support representatives, specially trained to communicate quick, easy, and logical solutions to your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canontechsupport.com. * Support program specifics are found here...visit our web site at www.canonesp.com. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is a cost-attractive and easy-to-use extended service program that provides up to change without...
...attention to a special issue, try emailing our friendly technical support representatives, specially trained to communicate quick, easy, and logical solutions to your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canontechsupport.com. * Support program specifics are found here...visit our web site at www.canonesp.com. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to start is a cost-attractive and easy-to-use extended service program that provides up to change without...
Quick Start Guide
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... 36 Examining the Nozzle Check Pattern ...........38 Print Head Cleaning 39 Print Head Deep Cleaning 42 Aligning the Print Head 44 Cleaning Your Printer 55 Troubleshooting 60 Cannot Install the Printer Driver 61 Cannot Connect to Computer Properly.........63 Print Results Not Satisfactory 64 Printer Does Not Start 69 Paper Does...
... 36 Examining the Nozzle Check Pattern ...........38 Print Head Cleaning 39 Print Head Deep Cleaning 42 Aligning the Print Head 44 Cleaning Your Printer 55 Troubleshooting 60 Cannot Install the Printer Driver 61 Cannot Connect to Computer Properly.........63 Print Results Not Satisfactory 64 Printer Does Not Start 69 Paper Does...
Quick Start Guide
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...to a Computer When an error occurs in the message. The message may encounter when using the printer. Troubleshooting This section describes troubleshooting tips for problems you cannot find appropriate tips for your Windows operating system. 60 Troubleshooting z "Cannot Install the Printer Driver" on page 61 z "Cannot Connect to Computer Properly" on page... z "Error No.: 2500 Is Displayed" on page 81 z "Cannot Print Properly from a Digital Camera" on the version of paper or paper is jammed, a troubleshooting message is out of your problem, refer to the on-screen manuals.
...to a Computer When an error occurs in the message. The message may encounter when using the printer. Troubleshooting This section describes troubleshooting tips for problems you cannot find appropriate tips for your Windows operating system. 60 Troubleshooting z "Cannot Install the Printer Driver" on page 61 z "Cannot Connect to Computer Properly" on page... z "Error No.: 2500 Is Displayed" on page 81 z "Cannot Print Properly from a Digital Camera" on the version of paper or paper is jammed, a troubleshooting message is out of your problem, refer to the on-screen manuals.
Quick Start Guide
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Troubleshooting 61 Action If you were unable to reinstall the printer driver. Cannot Install the Printer Driver Cause Unable to proceed beyond the Printer Connection screen, ...
Troubleshooting 61 Action If you were unable to reinstall the printer driver. Cannot Install the Printer Driver Cause Unable to proceed beyond the Printer Connection screen, ...
Quick Start Guide
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... Confirm that CD-ROM icon is displayed when you may not be able to start the setup program, specify your computer. Contact a Canon service representative. 62 Troubleshooting In non-XP Windows, open the My Computer window and then double-click the CD-ROM icon. Follow the procedure described in the ... the name of the disc drive depends on the desktop, there may be in an unstable condition and you insert the CD-ROM. Contact a Canon service representative. If the CD-ROM icon is a problem with the CD-ROM. If the icon is still not displayed, try different disks and...
... Confirm that CD-ROM icon is displayed when you may not be able to start the setup program, specify your computer. Contact a Canon service representative. 62 Troubleshooting In non-XP Windows, open the My Computer window and then double-click the CD-ROM icon. Follow the procedure described in the ... the name of the disc drive depends on the desktop, there may be in an unstable condition and you insert the CD-ROM. Contact a Canon service representative. If the CD-ROM icon is a problem with the CD-ROM. If the icon is still not displayed, try different disks and...
Quick Start Guide
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... at a lower speed provided under USB 1.1. z The USB port on page 63. Obtain the latest version of your system environment supports USB 2.0 Hi-Speed connection. Troubleshooting 63 z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi- We recommend the cable to communication speed. z The operating...
... at a lower speed provided under USB 1.1. z The USB port on page 63. Obtain the latest version of your system environment supports USB 2.0 Hi-Speed connection. Troubleshooting 63 z The USB cable, and the USB hub if you are using one, support USB 2.0 Hi- We recommend the cable to communication speed. z The operating...
Quick Start Guide
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.... (3)Select Automatic Duplex Printing and click Use reduced printing in the displayed dialog. Important Reduced printing may affect the layout depending on page 26. 64 Troubleshooting If an ink lamp is flashing red slowly at about 3-second intervals, ink is extremely large (Windows XP/Windows 2000 only). For this , select Use...
.... (3)Select Automatic Duplex Printing and click Use reduced printing in the displayed dialog. Important Reduced printing may affect the layout depending on page 26. 64 Troubleshooting If an ink lamp is flashing red slowly at about 3-second intervals, ink is extremely large (Windows XP/Windows 2000 only). For this , select Use...
Quick Start Guide
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... colors are otherwise unsatisfactory, perform Print Head Alignment. Make sure that ink is misaligned. (A) Correct L-shaped air hole (B) Incorrect Part of paper. Contact your Canon service representative. Troubleshooting 65 Action Open the Top Cover and check the ink lamps. Print Head is ejecting properly. If you did not align the Print Head...
... colors are otherwise unsatisfactory, perform Print Head Alignment. Make sure that ink is misaligned. (A) Correct L-shaped air hole (B) Incorrect Part of paper. Contact your Canon service representative. Troubleshooting 65 Action Open the Top Cover and check the ink lamps. Print Head is ejecting properly. If you did not align the Print Head...
Quick Start Guide
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...Print Quality setting. (1)Open the Print dialog box. (2)Select Quality & Media in deep color, we recommend using Photo Paper Pro or other Canon specialty paper. See "Media Types You Cannot Use" on the type of the loaded printing paper. Printed Surface Is Scratched/Paper ...Media Type setting in the printer driver does not match the actual type of improvement after cleaning the rollers three times, contact a Canon service representative. 66 Troubleshooting Note Depending on page 5. The paper cleans the Paper Feed Rollers as they clean. (5)Repeat step 4 twice. (6)Load three or...
...Print Quality setting. (1)Open the Print dialog box. (2)Select Quality & Media in deep color, we recommend using Photo Paper Pro or other Canon specialty paper. See "Media Types You Cannot Use" on the type of the loaded printing paper. Printed Surface Is Scratched/Paper ...Media Type setting in the printer driver does not match the actual type of improvement after cleaning the rollers three times, contact a Canon service representative. 66 Troubleshooting Note Depending on page 5. The paper cleans the Paper Feed Rollers as they clean. (5)Repeat step 4 twice. (6)Load three or...
Quick Start Guide
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... Open Button to open side to the front. (5)Hold down the RESUME/CANCEL button and release it when the POWER lamp flashes green five times. Troubleshooting 67
... Open Button to open side to the front. (5)Hold down the RESUME/CANCEL button and release it when the POWER lamp flashes green five times. Troubleshooting 67
Quick Start Guide
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...or both. Make sure that the paper curl is suitable for Borderless Printing. This setting can also be reduced at a time. In the Canon IJ Printer Utility, select Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click Send. When you...complete, and then click Send. z Check to prevent paper abrasion. * Clear the Prevent paper abrasion check box once printing is canceled. 68 Troubleshooting Paper is not too thick or curled. For details, refer to direct printing from a digital camera. Cause Action Printing on inappropriate type of the...
...or both. Make sure that the paper curl is suitable for Borderless Printing. This setting can also be reduced at a time. In the Canon IJ Printer Utility, select Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click Send. When you...complete, and then click Send. z Check to prevent paper abrasion. * Clear the Prevent paper abrasion check box once printing is canceled. 68 Troubleshooting Paper is not too thick or curled. For details, refer to direct printing from a digital camera. Cause Action Printing on inappropriate type of the...
Quick Start Guide
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... Tank" on page 76. Ink tank not installed in (A). Open the Top Cover and check the ink lamps. If the ink lamp is fully inserted. Troubleshooting 69 See "Replacing an Ink Tank" on page 26. Fast flashing (at about 3-second intervals) indicates ink is flashing and take the appropriate action. For...
... Tank" on page 76. Ink tank not installed in (A). Open the Top Cover and check the ink lamps. If the ink lamp is fully inserted. Troubleshooting 69 See "Replacing an Ink Tank" on page 26. Fast flashing (at about 3-second intervals) indicates ink is flashing and take the appropriate action. For...
Quick Start Guide
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.... If there are no signs of print jobs in the Dock to display the list of improvement after cleaning the rollers three times, contact a Canon service representative. 70 Troubleshooting See "Media Types You Cannot Use" on -screen manual. (2)Click the Maintenance tab and then View Printer Status. (3)Click Display Print Queue. (4)Select...
.... If there are no signs of print jobs in the Dock to display the list of improvement after cleaning the rollers three times, contact a Canon service representative. 70 Troubleshooting See "Media Types You Cannot Use" on -screen manual. (2)Click the Maintenance tab and then View Printer Status. (3)Click Display Print Queue. (4)Select...
Quick Start Guide
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... not be possible at a time to around half (around 0.2 inches / 5 mm in the Auto Sheet Feeder, load the paper with the print side facing DOWN. Troubleshooting 71 z When loading two or more sheets of paper, align the edges of the stack. Make sure that it just touches the left and bottom...
... not be possible at a time to around half (around 0.2 inches / 5 mm in the Auto Sheet Feeder, load the paper with the print side facing DOWN. Troubleshooting 71 z When loading two or more sheets of paper, align the edges of the stack. Make sure that it just touches the left and bottom...
Quick Start Guide
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... using such paper to confirm that you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 72 Troubleshooting The paper is easier. Paper Jams Cause Action Paper jammed in portrait orientation. Landscape credit card-sized paper jammed inside the printer. z If...
... using such paper to confirm that you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 72 Troubleshooting The paper is easier. Paper Jams Cause Action Paper jammed in portrait orientation. Landscape credit card-sized paper jammed inside the printer. z If...
Quick Start Guide
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..., contact your Canon service representative. Remove the paper following the procedure below. (1)Turn off the power, and then open the Rear Cover. (2)Fold a piece of the printing orientation. Wait until it hits the jammed paper, then pull out the paper folded in the Cassette jammed inside the printer. Troubleshooting 73 Cause Landscape...
..., contact your Canon service representative. Remove the paper following the procedure below. (1)Turn off the power, and then open the Rear Cover. (2)Fold a piece of the printing orientation. Wait until it hits the jammed paper, then pull out the paper folded in the Cassette jammed inside the printer. Troubleshooting 73 Cause Landscape...
Quick Start Guide
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... the printer at the transport unit. Cause Paper jammed inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative. 74 Troubleshooting
... the printer at the transport unit. Cause Paper jammed inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative. 74 Troubleshooting
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Troubleshooting 75 Action Remove the paper following the procedure below. (1)Remove the Cassette. If the paper is sticking out of paper inside the printer at the ... are loading it into the printer. (6)Press the RESUME/CANCEL button on page 70 to its original position immediately after removing the paper, contact your Canon service representative. Cause Paper jammed inside the printer, or if the paper jam error continues after removing the jammed paper. (4)If any paper is loaded...
Troubleshooting 75 Action Remove the paper following the procedure below. (1)Remove the Cassette. If the paper is sticking out of paper inside the printer at the ... are loading it into the printer. (6)Press the RESUME/CANCEL button on page 70 to its original position immediately after removing the paper, contact your Canon service representative. Cause Paper jammed inside the printer, or if the paper jam error continues after removing the jammed paper. (4)If any paper is loaded...
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... Seven Flashes: Ink tank is low. Slow flashing (at about 3-second intervals) indicates ink is not installed in the correct position. Contact your Canon service representative. z If the lamp on the ink tank is in progress and you want to begin with the ink tank installed. If printing is...if printing is in progress, as follows: z If the lamp on page 26. Do not open . See "Paper Jams" on page 26. 76 Troubleshooting Note If multiple ink lamps are flashing, check how fast they are installed. If the Paper Output Tray is defective. Five flashes: Print Head is...
... Seven Flashes: Ink tank is low. Slow flashing (at about 3-second intervals) indicates ink is not installed in the correct position. Contact your Canon service representative. z If the lamp on the ink tank is in progress and you want to begin with the ink tank installed. If printing is...if printing is in progress, as follows: z If the lamp on page 26. Do not open . See "Paper Jams" on page 26. 76 Troubleshooting Note If multiple ink lamps are flashing, check how fast they are installed. If the Paper Output Tray is defective. Five flashes: Print Head is...
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...on Manual Print Head Alignment, see "Manual Print Head Alignment" on page 36. See "Replacing an Ink Tank" on page 26. Troubleshooting 77 Once the ink absorber becomes completely full, printing cannot be liable for detecting the remaining ink level. z The Paper Output Slot is... cannot be printed. Before the ink absorber becomes completely full, contact a Canon service representative. (You will need to dismiss the error, then load a sheet of the Print Head. Important Canon recommends that Canon shall not be performed until the ink absorber is almost full. Depending on...
...on Manual Print Head Alignment, see "Manual Print Head Alignment" on page 36. See "Replacing an Ink Tank" on page 26. Troubleshooting 77 Once the ink absorber becomes completely full, printing cannot be liable for detecting the remaining ink level. z The Paper Output Slot is... cannot be printed. Before the ink absorber becomes completely full, contact a Canon service representative. (You will need to dismiss the error, then load a sheet of the Print Head. Important Canon recommends that Canon shall not be performed until the ink absorber is almost full. Depending on...