Quick Start Guide
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...Live Tech Support - (1-800-828-4040) This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canontechsupport.com. * Support program specifics are found here. ...visit our web site at www.canonesp.com. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to buy" instructions are subject to three full years of the product Setup CD-ROM number (located on...
...Live Tech Support - (1-800-828-4040) This option provides live telephone technical support, free of service charges, MondaySaturday (excluding holidays), during your Canon service and support, call (1-800-385-2155), or visit our Web site at www.canontechsupport.com. * Support program specifics are found here. ...visit our web site at www.canonesp.com. www.canontechsupport.com For quick and comprehensive self-help in an intuitively guided interactive troubleshooting environment, the place to buy" instructions are subject to three full years of the product Setup CD-ROM number (located on...
Quick Start Guide
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... 36 Examining the Nozzle Check Pattern ...........38 Print Head Cleaning 39 Print Head Deep Cleaning 42 Aligning the Print Head 44 Cleaning Your Printer 55 Troubleshooting 60 Cannot Install the Printer Driver 61 Cannot Connect to Computer Properly.........63 Print Results Not Satisfactory 64 Printer Does Not Start 69 Paper Does...
... 36 Examining the Nozzle Check Pattern ...........38 Print Head Cleaning 39 Print Head Deep Cleaning 42 Aligning the Print Head 44 Cleaning Your Printer 55 Troubleshooting 60 Cannot Install the Printer Driver 61 Cannot Connect to Computer Properly.........63 Print Results Not Satisfactory 64 Printer Does Not Start 69 Paper Does...
Quick Start Guide
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... page 82 If an Error Occurs When the Printer Is Connected to End of Job" on page 64 z "Part of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in printing such as the printer is out of the Page Is Not Printed" on page... Displayed (Windows XP Only)" on page 63 z "Print Results Not Satisfactory" on page 64 z "Cannot Print to a Computer When an error occurs in the message. Troubleshooting This section describes troubleshooting tips for your Windows operating system. 60...
... page 82 If an Error Occurs When the Printer Is Connected to End of Job" on page 64 z "Part of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in printing such as the printer is out of the Page Is Not Printed" on page... Displayed (Windows XP Only)" on page 63 z "Print Results Not Satisfactory" on page 64 z "Cannot Print to a Computer When an error occurs in the message. Troubleshooting This section describes troubleshooting tips for your Windows operating system. 60...
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... have no application software running, including anti-virus software. (8)Follow the procedure described in the Easy Setup Instructions to proceed beyond the Printer Connection screen. Troubleshooting 61
... have no application software running, including anti-virus software. (8)Follow the procedure described in the Easy Setup Instructions to proceed beyond the Printer Connection screen. Troubleshooting 61
Quick Start Guide
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...disks and see if they are displayed, there is a problem with the CD-ROM. Cause Action Installation does not start installation. Contact a Canon service representative. The Setup CD-ROM is not displayed, restart your disc drive and then the name of the disc drive depends on your... that CD-ROM icon is not displayed on the desktop, there may not be a problem with the Setup CD-ROM. Contact a Canon service representative. 62 Troubleshooting Double-click the CD-ROM icon on your computer's disc drive. Click Start > My Computer > double-click the CD-ROM icon....
...disks and see if they are displayed, there is a problem with the CD-ROM. Cause Action Installation does not start installation. Contact a Canon service representative. The Setup CD-ROM is not displayed, restart your disc drive and then the name of the disc drive depends on your... that CD-ROM icon is not displayed on the desktop, there may not be a problem with the Setup CD-ROM. Contact a Canon service representative. 62 Troubleshooting Double-click the CD-ROM icon on your computer's disc drive. Click Start > My Computer > double-click the CD-ROM icon....
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... connection. In this case, the printer operates properly but printing speed may slow down due to communication speed. Obtain the latest version of your computer. Troubleshooting 63 Cannot Connect to Computer Properly Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work Cause Your system environment is not compatible...
... connection. In this case, the printer operates properly but printing speed may slow down due to communication speed. Obtain the latest version of your computer. Troubleshooting 63 Cannot Connect to Computer Properly Printing Speed Is Slow / USB 2.0 Hi-Speed Connection Does Not Work Cause Your system environment is not compatible...
Quick Start Guide
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... match the actual size of the printing paper, part of the page may not be printed. See "Replacing an Ink Tank" on page 26. 64 Troubleshooting If an ink lamp is flashing red slowly at about 3-second intervals, ink is empty. Note For details on different flashing speeds, see "Replacing an...
... match the actual size of the printing paper, part of the page may not be printed. See "Replacing an Ink Tank" on page 26. 64 Troubleshooting If an ink lamp is flashing red slowly at about 3-second intervals, ink is empty. Note For details on different flashing speeds, see "Replacing an...
Quick Start Guide
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..."Automatic Print Head Alignment" on the wrong side may be printed on only a particular side of the orange tape is remaining. Contact your Canon service representative. Printing on page 44 and perform Automatic Print Head Alignment. If this does not solve the problem, see "When Printing Becomes Faint... Print Head Deep Cleaning, turn off the tape completely along the perforation. Print the nozzle check pattern to be printed misaligned. Troubleshooting 65 Action Open the Top Cover and check the ink lamps. Cause Ink tank is not installed securely. / Part of the paper.
..."Automatic Print Head Alignment" on the wrong side may be printed on only a particular side of the orange tape is remaining. Contact your Canon service representative. Printing on page 44 and perform Automatic Print Head Alignment. If this does not solve the problem, see "When Printing Becomes Faint... Print Head Deep Cleaning, turn off the tape completely along the perforation. Print the nozzle check pattern to be printed misaligned. Troubleshooting 65 Action Open the Top Cover and check the ink lamps. Cause Ink tank is not installed securely. / Part of the paper.
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... Cause Paper Feed Rollers are no signs of improvement after cleaning the rollers three times, contact a Canon service representative. 66 Troubleshooting Media Type setting in deep color, we recommend using Photo Paper Pro or other Canon specialty paper. If there are dirty. Action Set the Print Quality setting to High in Windows or...
... Cause Paper Feed Rollers are no signs of improvement after cleaning the rollers three times, contact a Canon service representative. 66 Troubleshooting Media Type setting in deep color, we recommend using Photo Paper Pro or other Canon specialty paper. If there are dirty. Action Set the Print Quality setting to High in Windows or...
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... using a cotton swab or the like. Cause Inside of the printer as it feeds through the printer. Important Before cleaning the inner parts, be stained. Troubleshooting 67 In this sheet of the printer driver (Macintosh). z Check the page size setting in the paper source, the inside the printer may be sure...
... using a cotton swab or the like. Cause Inside of the printer as it feeds through the printer. Important Before cleaning the inner parts, be stained. Troubleshooting 67 In this sheet of the printer driver (Macintosh). z Check the page size setting in the paper source, the inside the printer may be sure...
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... is corrected to within approximately 0.08 to 0.2 inches / 2 to see that the paper you are printing on is canceled. 68 Troubleshooting Selecting the Prevent paper abrasion setting will widen the clearance between the Print Head and the loaded paper. Open the printer properties dialog box...details, refer to prevent paper abrasion. * Clear the Prevent paper abrasion check box once printing is suitable for Borderless Printing. In the Canon IJ Printer Utility, select Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click Send. Use ...
... is corrected to within approximately 0.08 to 0.2 inches / 2 to see that the paper you are printing on is canceled. 68 Troubleshooting Selecting the Prevent paper abrasion setting will widen the clearance between the Print Head and the loaded paper. Open the printer properties dialog box...details, refer to prevent paper abrasion. * Clear the Prevent paper abrasion check box once printing is suitable for Borderless Printing. In the Canon IJ Printer Utility, select Custom Settings in the Maintenance sheet, select the Prevent paper abrasion check box, and then click Send. Use ...
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... Tank" on page 76. Peel off the ink tank and the air hole is flashing red, an ink tank may be installed in proper position. Troubleshooting 69 Open the Top Cover and check the ink lamps. If an ink lamp is either flashing red at about 1-second intervals) indicates the tank...
... Tank" on page 76. Peel off the ink tank and the air hole is flashing red, an ink tank may be installed in proper position. Troubleshooting 69 Open the Top Cover and check the ink lamps. If an ink lamp is either flashing red at about 1-second intervals) indicates the tank...
Quick Start Guide
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... sure that the printer is cleaned. (5)Repeat step 4 twice. (6)Load three or more sheets of improvement after cleaning the rollers three times, contact a Canon service representative. 70 Troubleshooting Cause Unnecessary print jobs are left in queue. / Computer problems. Action Restarting your printer in the Printer List. (2)Select the print job to clean...
... sure that the printer is cleaned. (5)Repeat step 4 twice. (6)Load three or more sheets of improvement after cleaning the rollers three times, contact a Canon service representative. 70 Troubleshooting Cause Unnecessary print jobs are left in queue. / Computer problems. Action Restarting your printer in the Printer List. (2)Select the print job to clean...
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... on loading paper, see "Loading Paper" on page 11. z Always load the paper in the printer driver, the printer driver settings takes precedence when printing. Troubleshooting 71
... on loading paper, see "Loading Paper" on page 11. z Always load the paper in the printer driver, the printer driver settings takes precedence when printing. Troubleshooting 71
Quick Start Guide
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... button on . If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 72 Troubleshooting The paper is easier. z When reloading the paper in the printer, see "Loading Printing Paper" on page 70 to touch... the components inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative. Do ...
... button on . If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. 72 Troubleshooting The paper is easier. z When reloading the paper in the printer, see "Loading Printing Paper" on page 70 to touch... the components inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative. Do ...
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Troubleshooting 73 If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. Remove the paper following the procedure below. (1)Turn off the power, and then open the Rear Cover. (2)Fold a piece of the printing orientation. ...
Troubleshooting 73 If you cannot remove the jammed paper or the paper jam error continues after removing the paper, contact your Canon service representative. Remove the paper following the procedure below. (1)Turn off the power, and then open the Rear Cover. (2)Fold a piece of the printing orientation. ...
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... cannot remove the paper or if the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative. 74 Troubleshooting
... cannot remove the paper or if the paper tears inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative. 74 Troubleshooting
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Cause Paper jammed inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative. Caution Set the printer back to confirm that you are using the correct paper and are loading it into the printer correctly. ... Sheet Feeder, if necessary. (5)Insert the Cassette into the printer, see "Paper Does Not Feed Properly" on the printer. Reload paper in the Cassette. Troubleshooting 75 If the paper is sticking out of paper inside the printer at the duplex transport section. Action Remove the paper following the procedure below...
Cause Paper jammed inside the printer, or if the paper jam error continues after removing the paper, contact your Canon service representative. Caution Set the printer back to confirm that you are using the correct paper and are loading it into the printer correctly. ... Sheet Feeder, if necessary. (5)Insert the Cassette into the printer, see "Paper Does Not Feed Properly" on the printer. Reload paper in the Cassette. Troubleshooting 75 If the paper is sticking out of paper inside the printer at the duplex transport section. Action Remove the paper following the procedure below...
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... resumes printing. If printing is defective. The printer may have run out. See "Replacing an Ink Tank" on page 26. 76 Troubleshooting Slow flashing (at about 3-second intervals) indicates ink is empty. Follow the directions given in the Auto Sheet Feeder or Cassette and press...Three flashes: Paper Output Tray is recommended after the printing. Remove the jammed paper, reload paper properly in the correct position. Contact your Canon service representative. Replacing the ink tank is closed , open . See "Paper Jams" on the ink tank is still not resolved, the ...
... resumes printing. If printing is defective. The printer may have run out. See "Replacing an Ink Tank" on page 26. 76 Troubleshooting Slow flashing (at about 3-second intervals) indicates ink is empty. Follow the directions given in the Auto Sheet Feeder or Cassette and press...Three flashes: Paper Output Tray is recommended after the printing. Remove the jammed paper, reload paper properly in the correct position. Contact your Canon service representative. Replacing the ink tank is closed , open . See "Paper Jams" on the ink tank is still not resolved, the ...
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...then perform Manual Print Head Alignment. See "Replacing an Ink Tank" on page 36. Before the ink absorber becomes completely full, contact a Canon service representative. (You will need to the printer. Thirteen Flashes: Ink level cannot be recognized. You may not be correctly detected. For Automatic... is loaded in ink absorber to hold the RESUME/CANCEL button for any printer malfunction or damage caused by this error occurs. Troubleshooting 77 Cause Eight flashes: Ink absorber is not supported by refilled ink tanks. The reverse side of the paper loaded in the...
...then perform Manual Print Head Alignment. See "Replacing an Ink Tank" on page 36. Before the ink absorber becomes completely full, contact a Canon service representative. (You will need to the printer. Thirteen Flashes: Ink level cannot be recognized. You may not be correctly detected. For Automatic... is loaded in ink absorber to hold the RESUME/CANCEL button for any printer malfunction or damage caused by this error occurs. Troubleshooting 77 Cause Eight flashes: Ink absorber is not supported by refilled ink tanks. The reverse side of the paper loaded in the...