User Manual
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...the most of its capabilities, and to make settings for regular maintenance, roller replacement Chapter 5 Troubleshooting Troubleshooting information, application uninstall procedure Chapter 6 Appendix Product specifications and dimensional drawings Software Chapter 7 ISIS/TWAIN...the scanner. INTRODUCTION INTRODUCTION Thank you for using the scanner to familiarize yourself with its many functions. After reading this manual thoroughly before using the scanner. The Hardware section contains general information and instructions for purchasing the Canon DR-6010C Document Scanner. ...
...the most of its capabilities, and to make settings for regular maintenance, roller replacement Chapter 5 Troubleshooting Troubleshooting information, application uninstall procedure Chapter 6 Appendix Product specifications and dimensional drawings Software Chapter 7 ISIS/TWAIN...the scanner. INTRODUCTION INTRODUCTION Thank you for using the scanner to familiarize yourself with its many functions. After reading this manual thoroughly before using the scanner. The Hardware section contains general information and instructions for purchasing the Canon DR-6010C Document Scanner. ...
User Manual
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... Documents Do Not Feed Properly P.5-3 Saved Image Files Do Not Open P.5-4 Scanning Results Are Not as Expected P.5-4 If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. ✘ The Scanner Does... Is the power cord inserted into the power outlet? Chapter 5 Troubleshooting 5-1 Troubleshooting This section describes the possible problems that might occur during use of USB interfaces. The Scanner Does Not Turn ON P.5-1 The Scanner Is Not Recognized (Connecting via USB P.5-1 The PC Does Not...
... Documents Do Not Feed Properly P.5-3 Saved Image Files Do Not Open P.5-4 Scanning Results Are Not as Expected P.5-4 If, after consulting this section, you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. ✘ The Scanner Does... Is the power cord inserted into the power outlet? Chapter 5 Troubleshooting 5-1 Troubleshooting This section describes the possible problems that might occur during use of USB interfaces. The Scanner Does Not Turn ON P.5-1 The Scanner Is Not Recognized (Connecting via USB P.5-1 The PC Does Not...
User Manual
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...Troubleshooting Problem The USB hub is connected in the daisy chain. Refer to the system and set a unique SCSI ID for the SCSI card and the computer. Shut down both the PC and the scanner, and then turn the scanner ON first, and then the PC. (See p. 2-14.) Problem Solution The scanner... is not compatible with the scanner. Has the application software been set correctly. Problem Solution The scanner's SCSI ID is identical to the SCSI ID of all SCSI devices connected to the documentation for the scanner. (See p. 2-12.) Problem ...
...Troubleshooting Problem The USB hub is connected in the daisy chain. Refer to the system and set a unique SCSI ID for the SCSI card and the computer. Shut down both the PC and the scanner, and then turn the scanner ON first, and then the PC. (See p. 2-14.) Problem Solution The scanner... is not compatible with the scanner. Has the application software been set correctly. Problem Solution The scanner's SCSI ID is identical to the SCSI ID of all SCSI devices connected to the documentation for the scanner. (See p. 2-12.) Problem ...
User Manual
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...the stack of papers. (See "3-3 Placing Documents," on the hard disk. Before you are lower if your computer's standard USB interface is not compatible with Hi-Speed USB 2.0. Solution Quit all , turn OFF the scanner and wait at all other applications that are...compatible with the scanner. Problem Solution Static electricity, etc., is causing the pages of a document failing to be separated correctly by the scanner. Chapter 5 Troubleshooting IMPORTANT • If documents are not scanned normally even if the scanner setup is OK, a probable cause is that the scanner driver or ...
...the stack of papers. (See "3-3 Placing Documents," on the hard disk. Before you are lower if your computer's standard USB interface is not compatible with Hi-Speed USB 2.0. Solution Quit all , turn OFF the scanner and wait at all other applications that are...compatible with the scanner. Problem Solution Static electricity, etc., is causing the pages of a document failing to be separated correctly by the scanner. Chapter 5 Troubleshooting IMPORTANT • If documents are not scanned normally even if the scanner setup is OK, a probable cause is that the scanner driver or ...
User Manual
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... unit inside the scanner are as Expected If there is a problem with an application that the scanner cannot scan. Check...Canon dealer or your local authorized Canon dealer or service representative to purchase a roller replacement kit. Symptoms Problem Solution A TIFF file saved in CapturePerfect 3.0. ✘ Scanning Results Are Not as follows. Chapter 5 Troubleshooting Problem Solution Attempting to scan a document of the document. For precautions concerning documents, see "4-1 Regular Maintenance," on p. 3-1. Problem Solution The rollers inside the scanner...
... unit inside the scanner are as Expected If there is a problem with an application that the scanner cannot scan. Check...Canon dealer or your local authorized Canon dealer or service representative to purchase a roller replacement kit. Symptoms Problem Solution A TIFF file saved in CapturePerfect 3.0. ✘ Scanning Results Are Not as follows. Chapter 5 Troubleshooting Problem Solution Attempting to scan a document of the document. For precautions concerning documents, see "4-1 Regular Maintenance," on p. 3-1. Problem Solution The rollers inside the scanner...
User Manual
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...Troubleshooting Symptoms Problem Solution Text or images on the rear side of the paper size. "Scanning Side" is set [Deskew] to on . Symptoms Problem Solution Lines, smudges, or dirt appear on the image even after cleaning the scanning glass and rollers, the scanning glass inside the scanner... local authorized Canon dealer or service representative. Set "Scanning Side" to [Simplex]. The document has been fed at an angle. (skew) Use the document guide adapter to prevent document skew, and set to [Duplex]. The scanning glass or rollers inside the scanner may be ...
...Troubleshooting Symptoms Problem Solution Text or images on the rear side of the paper size. "Scanning Side" is set [Deskew] to on . Symptoms Problem Solution Lines, smudges, or dirt appear on the image even after cleaning the scanning glass and rollers, the scanning glass inside the scanner... local authorized Canon dealer or service representative. Set "Scanning Side" to [Simplex]. The document has been fed at an angle. (skew) Use the document guide adapter to prevent document skew, and set to [Duplex]. The scanning glass or rollers inside the scanner may be ...
User Manual
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... Operation Procedure 3-18 Cleaning Feed Path 4-1 Rollers 4-2 Scanner 4-1 Sensor Glass 4-2 Clearing a Paper Jam 3-26 Connection SCSI Connection 2-12 USB Connection 2-11 Connection to the Computer 2-11 D daisy-chain configuration 2-12 DIP switches 2-12 Disposal 1-4 document eject configurations 3-1 document feed tray 3-7 document guides 3-6 Documents 3-1 Double Feed Detection Function 3-30 DR-6010C monitor 3-11 E Eject Tray 3-3 event 3-12 Event...
... Operation Procedure 3-18 Cleaning Feed Path 4-1 Rollers 4-2 Scanner 4-1 Sensor Glass 4-2 Clearing a Paper Jam 3-26 Connection SCSI Connection 2-12 USB Connection 2-11 Connection to the Computer 2-11 D daisy-chain configuration 2-12 DIP switches 2-12 Disposal 1-4 document eject configurations 3-1 document feed tray 3-7 document guides 3-6 Documents 3-1 Double Feed Detection Function 3-30 DR-6010C monitor 3-11 E Eject Tray 3-3 event 3-12 Event...
Reference Guide
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... Guide Describes the procedures for purchasing the Document Scanner DR-6010C. Reference Guide (this manual) Provides an overview of the most of its capabilities, and to familiarize youreself with the scanner,) and the User Manual and CapturePerfect 3.0 Operation Guide (electronic manuals stored on the setup disc.) Before using the scanner. User Manual (electronic manual)* Consists of...
... Guide Describes the procedures for purchasing the Document Scanner DR-6010C. Reference Guide (this manual) Provides an overview of the most of its capabilities, and to familiarize youreself with the scanner,) and the User Manual and CapturePerfect 3.0 Operation Guide (electronic manuals stored on the setup disc.) Before using the scanner. User Manual (electronic manual)* Consists of...
Reference Guide
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... Scanner 6 Handling 6 Disposal 8 1-2 Features of the DR-6010C Document Scanner ... 9 1-3 Names and Functions of Parts 12 1-4 Installation Requirements 14 Chapter2 Basic Operation 16 2-1 Documents 16 2-2 Document Feed and Eject Tray 19 Preparing the Document Feed Tray 19 Preparing the Document Eject Tray 20 2-3 Placing Documents... Cleaning the Scanner 34 Cleaning the Feed Path 35 Cleaning the Sensor Glass and the Rollers........... 35 3-2 Replacing the Feed Rollers 43 Roller Replacement Cycle 43 Resetting the Counter 44 Chapter4 Troubleshooting 46 4-1 Troubleshooting 46 Chapter5...
... Scanner 6 Handling 6 Disposal 8 1-2 Features of the DR-6010C Document Scanner ... 9 1-3 Names and Functions of Parts 12 1-4 Installation Requirements 14 Chapter2 Basic Operation 16 2-1 Documents 16 2-2 Document Feed and Eject Tray 19 Preparing the Document Feed Tray 19 Preparing the Document Eject Tray 20 2-3 Placing Documents... Cleaning the Scanner 34 Cleaning the Feed Path 35 Cleaning the Sensor Glass and the Rollers........... 35 3-2 Replacing the Feed Rollers 43 Roller Replacement Cycle 43 Resetting the Counter 44 Chapter4 Troubleshooting 46 4-1 Troubleshooting 46 Chapter5...
Reference Guide
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... via USB Problem Solution The scanner is switched OFF. If the scanner is switched ON. Check each possible cause. The Scanner Does Not Turn ON P. 46 The Scanner Is Not Recognized P. 46 Scanning Is Not Performed P. 48 Slow Scanning Speed P. 48 Documents Do Not Feed Properly P. 49...you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. ✘ The Scanner Does Not Turn ON Check the following if the scanner does not turn the scanner ON. 46 Troubleshooting Make sure that the scanner is OFF, turn ON: • Is the power...
... via USB Problem Solution The scanner is switched OFF. If the scanner is switched ON. Check each possible cause. The Scanner Does Not Turn ON P. 46 The Scanner Is Not Recognized P. 46 Scanning Is Not Performed P. 48 Slow Scanning Speed P. 48 Documents Do Not Feed Properly P. 49...you still cannot resolve the problem, contact your local authorized Canon dealer or your service representative. ✘ The Scanner Does Not Turn ON Check the following if the scanner does not turn the scanner ON. 46 Troubleshooting Make sure that the scanner is OFF, turn ON: • Is the power...
Reference Guide
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... scanner's SCSI ID is not guaranteed to the documentation for more information. (See p. 14.) Problem The scanner does not support the USB cable. Check the SCSI IDs of all types of another SCSI device that the scanner and the computer are correctly connected. Do not use . Troubleshooting 47... the PC. Make sure that is not set a unique SCSI ID for the scanner. Refer to operate with the scanner. Chapter 4 Problem Solution The scanner does not support your local authorized Canon dealer or service representative for the SCSI card and the computer. Problem Solution The...
... scanner's SCSI ID is not guaranteed to the documentation for more information. (See p. 14.) Problem The scanner does not support the USB cable. Check the SCSI IDs of all types of another SCSI device that the scanner and the computer are correctly connected. Do not use . Troubleshooting 47... the PC. Make sure that is not set a unique SCSI ID for the scanner. Refer to operate with the scanner. Chapter 4 Problem Solution The scanner does not support your local authorized Canon dealer or service representative for the SCSI card and the computer. Problem Solution The...
Reference Guide
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... other applications that the last document scanned was scanned correctly. ✘ Slow Scanning Speed The following if the scanner does not scan an image even though the scanning operation is not running in the background on your PC. Quit all , turn the scanner ON first, and then the... software. • When system errors result in the PC system? Problem Solution The scanner is not ON, shut down the PC, then turn OFF the scanner and wait at all resident applications. 48 Troubleshooting Check to occur, restart the computer. • When scanning continues, make sure that...
... other applications that the last document scanned was scanned correctly. ✘ Slow Scanning Speed The following if the scanner does not scan an image even though the scanning operation is not running in the background on your PC. Quit all , turn the scanner ON first, and then the... software. • When system errors result in the PC system? Problem Solution The scanner is not ON, shut down the PC, then turn OFF the scanner and wait at all resident applications. 48 Troubleshooting Check to occur, restart the computer. • When scanning continues, make sure that...
Reference Guide
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Use a computer that is equipped with USB that the scanner cannot scan. Before you are lower if your local authorized Canon dealer or service representative to purchase a roller replacement kit. For precautions concerning documents, see "3-1 Regular Maintenance," on p. 16. Contact your computer's ...Speed USB 2.0. Problem Solution Static electricity, etc., is causing the pages of the document to stick together, and they need to be replaced. Check each possible cause. Troubleshooting 49 Chapter 4 Problem Solution Temporary files cannot be created in the TEMP folder, ...
Use a computer that is equipped with USB that the scanner cannot scan. Before you are lower if your local authorized Canon dealer or service representative to purchase a roller replacement kit. For precautions concerning documents, see "3-1 Regular Maintenance," on p. 16. Contact your computer's ...Speed USB 2.0. Problem Solution Static electricity, etc., is causing the pages of the document to stick together, and they need to be replaced. Check each possible cause. Troubleshooting 49 Chapter 4 Problem Solution Temporary files cannot be created in the TEMP folder, ...
Reference Guide
Page 55
... then scan the copy. Symptoms Problem Solution The scanned image is not possible. Symptoms Problem Solution A black margin appears around the scanned document. Troubleshooting 51 If the image is dark, set a higher [Brightness] setting, or if the image is not set [Deskew] to on... Side" is striped or dirty,) the probable causes are incorrect ISIS/ TWAIN driver settings or a problem with the scanning unit inside the scanner. Scanning results can also become skewed if the ISIS/TWAIN driver has not been installed correctly, or the application in the scanned image. Set...
... then scan the copy. Symptoms Problem Solution The scanned image is not possible. Symptoms Problem Solution A black margin appears around the scanned document. Troubleshooting 51 If the image is dark, set a higher [Brightness] setting, or if the image is not set [Deskew] to on... Side" is striped or dirty,) the probable causes are incorrect ISIS/ TWAIN driver settings or a problem with the scanning unit inside the scanner. Scanning results can also become skewed if the ISIS/TWAIN driver has not been installed correctly, or the application in the scanned image. Set...
Reference Guide
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...off." 52 Troubleshooting Symptoms Problem Solution The scanned image is abnormal in an abnormal scanned image. Try scanning with an application such as [Auto-detection], [Deskew], or [Border Removal] when scanning documents containing text or photos up to their edges. (The scanner cannot accurately ...when scanning documents containing text or photos up to their edges. The scanning glass or rollers inside the scanner may be scratched. Clean the scanning glass and rollers. (See p. 35.) If lines still appear on the scanned image. Contact your local authorized Canon dealer or...
...off." 52 Troubleshooting Symptoms Problem Solution The scanned image is abnormal in an abnormal scanned image. Try scanning with an application such as [Auto-detection], [Deskew], or [Border Removal] when scanning documents containing text or photos up to their edges. (The scanner cannot accurately ...when scanning documents containing text or photos up to their edges. The scanning glass or rollers inside the scanner may be scratched. Clean the scanning glass and rollers. (See p. 35.) If lines still appear on the scanned image. Contact your local authorized Canon dealer or...
Reference Guide
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...Roller Unit 38 Scanner 34 Sensor Glass 35 D Disposal 8 Document Eject Tray 20 Document Eject Tray 2 20 Document Feed Tray 19 Document Feed Tray Extension ...........19 Document Guides 23 Documents 16 DR-6010C monitor 27 ...Scanner 1 Moving the Scanner 6 N Names and Functions of Parts 12 O Options 55 P Page Separation Mode 22 Paper Jam 31 Placing Documents 22 Power 5 R Reference Guide 1 Regular Maintenance 34 Replacement Parts 55 Retard Roller 35 Roller Cover 40 Roller Unit 26, 35 S Scanning 27 Selection Lever 22, 25 Specifications 53 Straight Path 20 T Troubleshooting...
...Roller Unit 38 Scanner 34 Sensor Glass 35 D Disposal 8 Document Eject Tray 20 Document Eject Tray 2 20 Document Feed Tray 19 Document Feed Tray Extension ...........19 Document Guides 23 Documents 16 DR-6010C monitor 27 ...Scanner 1 Moving the Scanner 6 N Names and Functions of Parts 12 O Options 55 P Page Separation Mode 22 Paper Jam 31 Placing Documents 22 Power 5 R Reference Guide 1 Regular Maintenance 34 Replacement Parts 55 Retard Roller 35 Roller Cover 40 Roller Unit 26, 35 S Scanning 27 Selection Lever 22, 25 Specifications 53 Straight Path 20 T Troubleshooting...
Easy Start Guide
Page 1
...the places on the inside of Canon Inc. Load the retard roller so that all other countries. • imageFORMULA is installed on the scanner. 4. The setup menu automatically...and then install the roller unit and retard roller in a safe place for purchasing the Document Scanner DR-6010C. Click [Next]. ☞ Continued on the CD-ROM. Slide the lock lever ... manuals, store them in their respective companies. The manuals for the scanner (i.e., setup, cleaning, maintenance, and troubleshooting.) The "Software" volume explains the ISIS/TWAIN driver settings and Job...
...the places on the inside of Canon Inc. Load the retard roller so that all other countries. • imageFORMULA is installed on the scanner. 4. The setup menu automatically...and then install the roller unit and retard roller in a safe place for purchasing the Document Scanner DR-6010C. Click [Next]. ☞ Continued on the CD-ROM. Slide the lock lever ... manuals, store them in their respective companies. The manuals for the scanner (i.e., setup, cleaning, maintenance, and troubleshooting.) The "Software" volume explains the ISIS/TWAIN driver settings and Job...