Request Help Users Guide
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Table of Contents 1 Background 3 1.1 Overview ...3 1.2 Installation...4 2 Activation 5 3 Configuration 6 3.1 Creating and editing JSON files ...6 3.2 Settings ...7 3.3 Deploying the configuration file ...8 4 Usage 9 4.1 Requesting help from the machine's control panel 9 4.2 Troubleshooting ...10 Appendix 1 - Sample JSON File 11 ii
Table of Contents 1 Background 3 1.1 Overview ...3 1.2 Installation...4 2 Activation 5 3 Configuration 6 3.1 Creating and editing JSON files ...6 3.2 Settings ...7 3.3 Deploying the configuration file ...8 4 Usage 9 4.1 Requesting help from the machine's control panel 9 4.2 Troubleshooting ...10 Appendix 1 - Sample JSON File 11 ii
Request Help Users Guide
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... Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to efficiently troubleshoot the user's machine. 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to the dealer/administrator. • Customisable user and dealer/IT administrator contact information...
... Help" button to the machine's Services menu. • The last 10 errors and maintenance information recorded by the Brother machine can then analyse them to efficiently troubleshoot the user's machine. 1 Background 1.1 Overview 1 The Brother "Request Help" software solution allows users to the dealer/administrator. • Customisable user and dealer/IT administrator contact information...
Request Help Users Guide
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A copy of your request will also be sent to your Brother machine's Online User's Guide at support.brother.com for troubleshooting tips. 9 Contact your Brother dealer or IT administrator directly or see your personal email address. 4 NOTE If no errors have been stored in the machine's memory, ... the privacy notice and press OK. 4. 4 Usage 4.1 Requesting help from the machine's control panel If there is a problem with your problem shortly. Your Brother dealer or IT administrator will be sent. On your Brother machine, you with your machine's home screen, press Services. 2.
A copy of your request will also be sent to your Brother machine's Online User's Guide at support.brother.com for troubleshooting tips. 9 Contact your Brother dealer or IT administrator directly or see your personal email address. 4 NOTE If no errors have been stored in the machine's memory, ... the privacy notice and press OK. 4. 4 Usage 4.1 Requesting help from the machine's control panel If there is a problem with your problem shortly. Your Brother dealer or IT administrator will be sent. On your Brother machine, you with your machine's home screen, press Services. 2.
Request Help Users Guide
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Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. If the user has agreed to Home Screen > Services > Privacy Notice. 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10
Make sure that the machine is connected to the network and the Contact and Personal email addresses are configured correctly. If the user has agreed to Home Screen > Services > Privacy Notice. 4.2 Troubleshooting Problem Authenticate Err. (Authentication Error) Sending error I want to display the Privacy Notice again Solution Make sure the email settings are configured correctly. To view the privacy notice again, go to the Privacy Notice, the "Agree" button will be greyed out. 4 10
Basic Users Guide
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...) For the location of a Brother authorized service center, visit http://www.brother.ca/support. Service Center Locations (Canada only) For the location of a Brother authorized service center, call the country where you bought the machine. support.brother.com • Check here for Brother driver updates. • To ...resource for the latest firmware upgrade. i Calls must call 1-877-BROTHER (1-877-276-8437) or visit http://www.brother-usa.com/service. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to date, check here for all your Fax...
...) For the location of a Brother authorized service center, visit http://www.brother.ca/support. Service Center Locations (Canada only) For the location of a Brother authorized service center, call the country where you bought the machine. support.brother.com • Check here for Brother driver updates. • To ...resource for the latest firmware upgrade. i Calls must call 1-877-BROTHER (1-877-276-8437) or visit http://www.brother-usa.com/service. Download the latest software and utilities and read FAQs and troubleshooting tips to learn how to date, check here for all your Fax...
Basic Users Guide
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...Safety Guide Read this Guide for the operating system and connection type you set up your Brother machine without installing a printer driver. See troubleshooting tips. PDF file / Brother Solutions Center 1 Google Cloud Print Guide This Guide provides details about printing from your mobile ... machine, and installing the drivers and software for trademarks and legal limitations. PDF file / Brother Solutions Center 1 AirPrint Guide This Guide provides information for Brother iPrint&Scan This Guide provides useful information about how to your machine. Where Is It? ...
...Safety Guide Read this Guide for the operating system and connection type you set up your Brother machine without installing a printer driver. See troubleshooting tips. PDF file / Brother Solutions Center 1 Google Cloud Print Guide This Guide provides details about printing from your mobile ... machine, and installing the drivers and software for trademarks and legal limitations. PDF file / Brother Solutions Center 1 AirPrint Guide This Guide provides information for Brother iPrint&Scan This Guide provides useful information about how to your machine. Where Is It? ...
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vii Take a Look at support.brother.com. • Provides several ways to search! • Displays related questions for more information • Receives regular updates based on customer feedback Since the Brother Solutions Center is updated regularly, this screen is subject to your model's FAQs & Troubleshooting page on the Brother Solutions Center at our FAQs, Solutions, and Videos Online. Questions or Problems? Go to change without notice.
vii Take a Look at support.brother.com. • Provides several ways to search! • Displays related questions for more information • Receives regular updates based on customer feedback Since the Brother Solutions Center is updated regularly, this screen is subject to your model's FAQs & Troubleshooting page on the Brother Solutions Center at our FAQs, Solutions, and Videos Online. Questions or Problems? Go to change without notice.
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... Send Faxes from Your Computer 41 Receive Faxes on Your Computer (Windows® only 41 A Troubleshooting 43 Identify the Problem 43 Error and Maintenance Messages 44 Fax and Telephone Problems 50 Troubleshooting for Other Fax Problems 51 Print or Scan Problems 53 Document and Paper Jams 55 Find the... Jammed Document or Paper 55 Clear the Document Jam 55 Clear the Paper Jam 56 B Appendix ...63 How to Enter Text on Your Brother Machine 63 Supplies...65...
... Send Faxes from Your Computer 41 Receive Faxes on Your Computer (Windows® only 41 A Troubleshooting 43 Identify the Problem 43 Error and Maintenance Messages 44 Fax and Telephone Problems 50 Troubleshooting for Other Fax Problems 51 Print or Scan Problems 53 Document and Paper Jams 55 Find the... Jammed Document or Paper 55 Clear the Document Jam 55 Clear the Paper Jam 56 B Appendix ...63 How to Enter Text on Your Brother Machine 63 Supplies...65...
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... or hub is turned on and its link indicator is blinking. • Paper is offline. • Double-click the icon in Brother Status Monitor on Startup check box, the Status Monitor will launch automatically each time you start your computer. Find the Error Using the ... the task tray. • (Windows®) If you select the Load Status Monitor on your computer. • Click the Troubleshooting button to access Brother's troubleshooting website. A Troubleshooting Use this section to resolve problems you may encounter when using your machine, you can correct most problems yourself...
... or hub is turned on and its link indicator is blinking. • Paper is offline. • Double-click the icon in Brother Status Monitor on Startup check box, the Status Monitor will launch automatically each time you start your computer. Find the Error Using the ... the task tray. • (Windows®) If you select the Load Status Monitor on your computer. • Click the Troubleshooting button to access Brother's troubleshooting website. A Troubleshooting Use this section to resolve problems you may encounter when using your machine, you can correct most problems yourself...
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...instructions in the machine. Error and Maintenance Messages (MFC-L6800DW) If the LCD displays errors and your Android™ device supports the NFC feature, touch your device to the NFC logo on the Brother Solutions Center at support.brother.com. The most common error and maintenance messages..., see the Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting on your Brother machine to On. The toner cartridge is not installed completely. If the problem continues, contact Brother Customer Service or your Android™ device are shown in the machine. Find the ...
...instructions in the machine. Error and Maintenance Messages (MFC-L6800DW) If the LCD displays errors and your Android™ device supports the NFC feature, touch your device to the NFC logo on the Brother Solutions Center at support.brother.com. The most common error and maintenance messages..., see the Online User's Guide: Error and Maintenance Messages or see: FAQs & Troubleshooting on your Brother machine to On. The toner cartridge is not installed completely. If the problem continues, contact Brother Customer Service or your Android™ device are shown in the machine. Find the ...
Basic Users Guide
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... MP tray. Press Retry. Close the fuser cover. 45 The document was not inserted or fed correctly, or the document scanned from the ADF unit. A Troubleshooting Jam 2-sided Jam Inside Jam MP Tray Jam Rear See the Online User's Guide: Clean the Corona Wire. The paper is jammed inside back cover...
... MP tray. Press Retry. Close the fuser cover. 45 The document was not inserted or fed correctly, or the document scanned from the ADF unit. A Troubleshooting Jam 2-sided Jam Inside Jam MP Tray Jam Rear See the Online User's Guide: Clean the Corona Wire. The paper is jammed inside back cover...
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... that are in progress finish, and then try again. Reinstall the paper tray indicated on the LCD. Remove the toner cartridge and drum unit assembly. A Troubleshooting 47
... that are in progress finish, and then try again. Reinstall the paper tray indicated on the LCD. Remove the toner cartridge and drum unit assembly. A Troubleshooting 47
Basic Users Guide
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... the LCD end of its life. Choose a paper size supported by the defined tray. sided printing. Replace the drum unit with the drum was installed. A Troubleshooting 49 Supplies Drum End Soon The drum unit is time to turn off the machine, wait a few seconds, and then turn it on the LCD...
... the LCD end of its life. Choose a paper size supported by the defined tray. sided printing. Replace the drum unit with the drum was installed. A Troubleshooting 49 Supplies Drum End Soon The drum unit is time to turn off the machine, wait a few seconds, and then turn it on the LCD...
Basic Users Guide
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Print the Transmission Verification Report and check for Other Fax Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Difficulties Cannot send a fax. Ask the other party to the LINE jack. If there is plugged into the EXT jack. 3. ... message. • Limit your speaking to 20 seconds. • End your outgoing message with your Brother machine's Receive Mode to External TAD. A Troubleshooting 51 Remove the protective cap from your Brother machine's EXT jack, and then plug the telephone line cord from the wall telephone jack to answer...
Print the Transmission Verification Report and check for Other Fax Problems Related Models: MFC-L5700DW/MFC-L5800DW/MFC-L5850DW/MFC-L5900DW/MFC-L6700DW/MFC-L6800DW Difficulties Cannot send a fax. Ask the other party to the LINE jack. If there is plugged into the EXT jack. 3. ... message. • Limit your speaking to 20 seconds. • End your outgoing message with your Brother machine's Receive Mode to External TAD. A Troubleshooting 51 Remove the protective cap from your Brother machine's EXT jack, and then plug the telephone line cord from the wall telephone jack to answer...
Basic Users Guide
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To make sure the printer or scanner driver is installed on your machine has not been connected to Your Brother Machine A Troubleshooting 53 The Network Scanner Properties dialog box appears. (Windows Vista®, Windows® 7 and Windows® 8) Click ...Windows Vista®) Click (Start) > Control Panel > Hardware and Sound > Scanners and Cameras. (Windows® 7) Click (Start) > All Programs > Brother > Brother Utilities. Set up the wireless network connection. b. Try printing with an available IP address. (Windows®) a. Print or Scan Problems If you cannot print or...
To make sure the printer or scanner driver is installed on your machine has not been connected to Your Brother Machine A Troubleshooting 53 The Network Scanner Properties dialog box appears. (Windows Vista®, Windows® 7 and Windows® 8) Click ...Windows Vista®) Click (Start) > Control Panel > Hardware and Sound > Scanners and Cameras. (Windows® 7) Click (Start) > All Programs > Brother > Brother Utilities. Set up the wireless network connection. b. Try printing with an available IP address. (Windows®) a. Print or Scan Problems If you cannot print or...
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Jam 2-sided 4. A Troubleshooting If the document rips or tears, remove all small paper scraps to find it. The Document is Jammed in the Top of the ADF 1 Open ...
Jam 2-sided 4. A Troubleshooting If the document rips or tears, remove all small paper scraps to find it. The Document is Jammed in the Top of the ADF 1 Open ...
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A Troubleshooting 3 Fan the paper stack, and then put it back in the MP tray. 4 Reload paper in and around the MP tray. 1 Pull the paper tray ...
A Troubleshooting 3 Fan the paper stack, and then put it back in the MP tray. 4 Reload paper in and around the MP tray. 1 Pull the paper tray ...
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A Troubleshooting 6 Close the back cover until it locks in the closed position. 59 WARNING HOT SURFACE The machine's internal parts will be extremely hot. Paper is Jammed inside the Machine If the machine's control panel or the Status Monitor indicates that there is a jam ... gently pull the jammed paper out of the fuser unit. 5 Close the fuser cover. 3 Remove the toner cartridge and drum unit assembly. Wait for the internal fan to cool the extremely hot parts inside the machine. 2 Open the front cover. 4 Use both hands to cool down before touching them.
A Troubleshooting 6 Close the back cover until it locks in the closed position. 59 WARNING HOT SURFACE The machine's internal parts will be extremely hot. Paper is Jammed inside the Machine If the machine's control panel or the Status Monitor indicates that there is a jam ... gently pull the jammed paper out of the fuser unit. 5 Close the fuser cover. 3 Remove the toner cartridge and drum unit assembly. Wait for the internal fan to cool the extremely hot parts inside the machine. 2 Open the front cover. 4 Use both hands to cool down before touching them.
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A Troubleshooting 61 Paper is Jammed in the 2-sided Tray If the machine's control panel or the Status Monitor indicates that there is a jam in the 2sided paper tray, follow these steps: 1 Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. 2 Pull...
A Troubleshooting 61 Paper is Jammed in the 2-sided Tray If the machine's control panel or the Status Monitor indicates that there is a jam in the 2sided paper tray, follow these steps: 1 Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. 2 Pull...
Basic Users Guide
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T TAD (Telephone Answering Device), external 30, 37 Troubleshooting 43 document and paper jams 55 error and maintenance messages ..44 fax and telephone problems ...........50 print or scan problems 53 V Voice Mail 32, 37 VoIP systems 30, 37 Volume 7 W Warranty is in the box Notice of disclaimer iv 67 C Index
T TAD (Telephone Answering Device), external 30, 37 Troubleshooting 43 document and paper jams 55 error and maintenance messages ..44 fax and telephone problems ...........50 print or scan problems 53 V Voice Mail 32, 37 VoIP systems 30, 37 Volume 7 W Warranty is in the box Notice of disclaimer iv 67 C Index