Users Manual - English
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... Brother International Corporation, you will help , you bought the machine. and, will be made from your Brother product. Brother numbers IMPORTANT For technical help us notify you of enhancements to your receipt; may serve as the original owner of the product. Complete and fax the Brother ... 1-901-379-1215 (assistance via fax) i You can check here for Brother driver updates. http://solutions.brother.com/ NOTE You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most efficient way to date, check ...
... Brother International Corporation, you will help , you bought the machine. and, will be made from your Brother product. Brother numbers IMPORTANT For technical help us notify you of enhancements to your receipt; may serve as the original owner of the product. Complete and fax the Brother ... 1-901-379-1215 (assistance via fax) i You can check here for Brother driver updates. http://solutions.brother.com/ NOTE You can download the latest software and utilities and read FAQs and troubleshooting tips to learn how to get the most efficient way to date, check ...
Users Manual - English
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...basic Fax, Copy, Scan and Direct Print operations and how to configure and use your Brother machine for wireless printing directly from your machine and detailed troubleshooting tips. Product Safety Guide Quick Setup Guide Basic User's Guide Advanced User's Guide Software...Learn more advanced operations: Fax, Copy, security features, printing reports and performing routine maintenance. PDF file / Brother Solutions Center 1 v See troubleshooting tips. For USA: PDF file / Brother Solutions Center 1 For Other Countries: PDF file / CD-ROM / In the Box Follow these services. User...
...basic Fax, Copy, Scan and Direct Print operations and how to configure and use your Brother machine for wireless printing directly from your machine and detailed troubleshooting tips. Product Safety Guide Quick Setup Guide Basic User's Guide Advanced User's Guide Software...Learn more advanced operations: Fax, Copy, security features, printing reports and performing routine maintenance. PDF file / Brother Solutions Center 1 v See troubleshooting tips. For USA: PDF file / Brother Solutions Center 1 For Other Countries: PDF file / CD-ROM / In the Box Follow these services. User...
Users Manual - English
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B Troubleshooting 100 Identifying your problem 100 Error and maintenance messages 102 Transferring your faxes or Fax Journal report 110 Document Jams 112 Document is jammed in ...
B Troubleshooting 100 Identifying your problem 100 Error and maintenance messages 102 Transferring your faxes or Fax Journal report 110 Document Jams 112 Document is jammed in ...
Users Manual - English
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...think there is a problem with the above checks, identify your problem and then go to the page suggested below first and follow the troubleshooting tips. If you did not solve your problem with your machine, check each of the protective parts have been removed. Paper..., or the wireless connection is on page 102.) If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. You can correct most problems by yourself. Visit us at http://solutions.brother.com/ and click Manuals on your problem B First, check the following: ...
...think there is a problem with the above checks, identify your problem and then go to the page suggested below first and follow the troubleshooting tips. If you did not solve your problem with your machine, check each of the protective parts have been removed. Paper..., or the wireless connection is on page 102.) If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. You can correct most problems by yourself. Visit us at http://solutions.brother.com/ and click Manuals on your problem B First, check the following: ...
Users Manual - English
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Copying problems: Copying difficulties on page 128 Scanning problems: Scanning difficulties on page 129 Software and Network problems: Software difficulties on page 129 Network difficulties on page 130 Troubleshooting B 101
Copying problems: Copying difficulties on page 128 Scanning problems: Scanning difficulties on page 129 Software and Network problems: Software difficulties on page 129 Network difficulties on page 130 Troubleshooting B 101
Users Manual - English
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... off the Wait a few seconds, and then turn on the Touchscreen. The function you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. The device was processing. You can correct most common error and maintenance messages are shown in the table...
... off the Wait a few seconds, and then turn on the Touchscreen. The function you need more help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips: Visit us at http://solutions.brother.com/. The device was processing. You can correct most common error and maintenance messages are shown in the table...
Users Manual - English
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... the ADF cover of the machine on but do not use it . Close the ADF cover of the machine when you turned on page 51). Troubleshooting Error Message Cause Action Comm.Error Poor telephone line quality caused a communication error. Make sure you will pause its current print job and go into...
... the ADF cover of the machine on but do not use it . Close the ADF cover of the machine when you turned on page 51). Troubleshooting Error Message Cause Action Comm.Error Poor telephone line quality caused a communication error. Make sure you will pause its current print job and go into...
Users Manual - English
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... following: Refill paper in the manual feed slot. Make sure the paper guides are set to the correct size. The paper tray is busy. Troubleshooting Error Message Manual Feed No Belt Unit No HUB Support No Permission No Paper No Response/Busy No Toner No Tray No Waste Toner Cause...
... following: Refill paper in the manual feed slot. Make sure the paper guides are set to the correct size. The paper tray is busy. Troubleshooting Error Message Manual Feed No Belt Unit No HUB Support No Permission No Paper No Response/Busy No Toner No Tray No Waste Toner Cause...
Users Manual - English
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... us at : http://www.brother-usa.com/service/ 107 Replace DrumX 1 1 (X ) shows drum unit color that must be replaced. Replace the drum unit for the color indicated on the Touchscreen (see Replacing the belt unit on again. It is time to save . Troubleshooting Error Message Cause Action Registration .... (see Replacing the belt unit on the USB Flash memory drive or the file you are trying to replace the paper Call Brother Customer Service or a Brother B feeding kit. Registration failed. Replace the belt unit (see Replacing the drum units on page 86). Replace Fuser It is ...
... us at : http://www.brother-usa.com/service/ 107 Replace DrumX 1 1 (X ) shows drum unit color that must be replaced. Replace the drum unit for the color indicated on the Touchscreen (see Replacing the belt unit on again. It is time to save . Troubleshooting Error Message Cause Action Registration .... (see Replacing the belt unit on the USB Flash memory drive or the file you are trying to replace the paper Call Brother Customer Service or a Brother B feeding kit. Registration failed. Replace the belt unit (see Replacing the drum units on page 86). Replace Fuser It is ...
Users Manual - English
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...Flash memory Flash memory drive. A defective USB device or a high power consumption USB device has been connected to the USB direct interface. Troubleshooting Error Message Cause Action Toner Low If the Touchscreen shows Toner Low you that the toner cartridge is near the Buy a new waste ...switch of the Touchscreen and its life. Unplug the device from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW) on the Touchscreen now so a replacement toner cartridge will be stuck between the lower part of the USB Flash Flash memory drive...
...Flash memory Flash memory drive. A defective USB device or a high power consumption USB device has been connected to the USB direct interface. Troubleshooting Error Message Cause Action Toner Low If the Touchscreen shows Toner Low you that the toner cartridge is near the Buy a new waste ...switch of the Touchscreen and its life. Unplug the device from a USB Flash memory drive or digital camera supporting mass storage (For MFC-9330CDW and MFC-9340CDW) on the Touchscreen now so a replacement toner cartridge will be stuck between the lower part of the USB Flash Flash memory drive...
Users Manual - English
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... of the following : (Windows® XP, Windows Vista® and Windows® 7) From the (Start) menu, select All Programs > Brother > MFC-XXXX > PC-FAX Receiving > Receive. (XXXX is set PC Fax Receive on the machine (see Quick Setup Guide: Set your computer, and then turn...print backup copies. To exit and leave the faxes in the memory, press No. B 111 a Press to interrupt the error temporarily. Troubleshooting Transferring faxes to your computer B You can transfer the faxes from your machine's memory to your model name (if not already selected). e Press...
... of the following : (Windows® XP, Windows Vista® and Windows® 7) From the (Start) menu, select All Programs > Brother > MFC-XXXX > PC-FAX Receiving > Receive. (XXXX is set PC Fax Receive on the machine (see Quick Setup Guide: Set your computer, and then turn...print backup copies. To exit and leave the faxes in the memory, press No. B 111 a Press to interrupt the error temporarily. Troubleshooting Transferring faxes to your computer B You can transfer the faxes from your machine's memory to your model name (if not already selected). e Press...
Users Manual - English
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c Press . c Close the document cover. b Pull the jammed document out to push any paper from the ADF that is jammed at the output tray B a Remove any small paper scraps through. Document is not jammed. B 113 Troubleshooting Removing small documents jammed in the ADF B a Lift the document cover. d Press . b Insert a piece of stiff paper, such as cardstock, into the ADF to the right.
c Press . c Close the document cover. b Pull the jammed document out to push any paper from the ADF that is jammed at the output tray B a Remove any small paper scraps through. Document is not jammed. B 113 Troubleshooting Removing small documents jammed in the ADF B a Lift the document cover. d Press . b Insert a piece of stiff paper, such as cardstock, into the ADF to the right.
Users Manual - English
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Troubleshooting Paper is jammed at the output paper tray B When the paper is jammed at the output paper tray, follow the these steps: a Use both hands to fit the paper size. Make sure the guides are firmly in the machine. NOTE When the top cover is below the maximum paper mark ( ) in the paper tray. B 115 d Put the paper tray firmly back in the slots. b Remove the paper. c Make sure the paper is open, you cannot open the scanner. While pressing the green paper-guide release lever, slide the paper guides to open the scanner.
Troubleshooting Paper is jammed at the output paper tray B When the paper is jammed at the output paper tray, follow the these steps: a Use both hands to fit the paper size. Make sure the guides are firmly in the machine. NOTE When the top cover is below the maximum paper mark ( ) in the paper tray. B 115 d Put the paper tray firmly back in the slots. b Remove the paper. c Make sure the paper is open, you cannot open the scanner. While pressing the green paper-guide release lever, slide the paper guides to open the scanner.
Users Manual - English
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Troubleshooting e Close the fuser cover (1). B 117 c Pull the green tabs at the left and right sides toward you to gently pull the jammed paper out of the fuser unit. f Close the back cover until it locks in the closed position. Make sure the green tabs at the left and right sides lock into place. 1 1 d Use both hands to release the fuser cover (1).
Troubleshooting e Close the fuser cover (1). B 117 c Pull the green tabs at the left and right sides toward you to gently pull the jammed paper out of the fuser unit. f Close the back cover until it locks in the closed position. Make sure the green tabs at the left and right sides lock into place. 1 1 d Use both hands to release the fuser cover (1).
Users Manual - English
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Troubleshooting d Pull out the jammed paper slowly. B 119 IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Troubleshooting d Pull out the jammed paper slowly. B 119 IMPORTANT • We recommend that you place the toner cartridge and drum unit assemblies on a clean, flat surface with disposable paper underneath them in case you accidentally spill or scatter toner. • To prevent damage to the machine from static electricity, DO NOT touch the electrodes shown in the illustration.
Users Manual - English
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Troubleshooting d If paper is not caught inside the machine. c Make sure the jammed paper does not remain inside the machine, check underneath the paper tray. b Pull the paper tray completely out of the machine. B 121 e If the paper is jammed underneath the paper tray B If the Touchscreen shows Jam 2-sided, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. Paper is not caught in the paper tray, open the back cover.
Troubleshooting d If paper is not caught inside the machine. c Make sure the jammed paper does not remain inside the machine, check underneath the paper tray. b Pull the paper tray completely out of the machine. B 121 e If the paper is jammed underneath the paper tray B If the Touchscreen shows Jam 2-sided, follow these steps: a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine. Paper is not caught in the paper tray, open the back cover.
Users Manual - English
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... the driver Online. (Windows® XP and Windows Server® 2003) Click the Start button > Printers and Faxes. Right-click Brother MFC-XXXX Printer. When the menu bar appears, click Settings > Control Panel. If printer driver options appear, select your Secure Function Lock ...the memory. Right-click Brother MFC-XXXX Printer and click See what 's printing. Make sure Use Printer Online is cleared. (Windows Vista® and Windows Server® 2008) Click the (Start) button > Control Panel > Hardware and Sound > Printers. Press . Troubleshooting If you are having ...
... the driver Online. (Windows® XP and Windows Server® 2003) Click the Start button > Printers and Faxes. Right-click Brother MFC-XXXX Printer. When the menu bar appears, click Settings > Control Panel. If printer driver options appear, select your Secure Function Lock ...the memory. Right-click Brother MFC-XXXX Printer and click See what 's printing. Make sure Use Printer Online is cleared. (Windows Vista® and Windows Server® 2008) Click the (Start) button > Control Panel > Hardware and Sound > Printers. Press . Troubleshooting If you are having ...
Users Manual - English
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... for your setup (see your application's manual for more information). Make sure the telephone line cord is in the correct receive mode for a dial tone. Troubleshooting Paper handling difficulties (continued) Difficulties How do not hear ringing B when you call your machine to print the envelope size you are using. Suggestions Usually...
... for your setup (see your application's manual for more information). Make sure the telephone line cord is in the correct receive mode for a dial tone. Troubleshooting Paper handling difficulties (continued) Difficulties How do not hear ringing B when you call your machine to print the envelope size you are using. Suggestions Usually...
Users Manual - English
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...set your answering machine to answer within 4 rings. Try changing your resolution to External TAD (see Receive Mode settings on page 41). Troubleshooting Receiving Faxes (continued) Difficulties Cannot receive a fax. (continued) Suggestions If you are having problems receiving faxes or voice messages, set... the machine. Make sure your machine's scanner operation. Sending faxes Difficulties Cannot send a fax. Call your administrator to check your Brother machine's Easy Receive feature is in Fax mode (see Easy Receive on page 35). Make sure you to check that the receiving...
...set your answering machine to answer within 4 rings. Try changing your resolution to External TAD (see Receive Mode settings on page 41). Troubleshooting Receiving Faxes (continued) Difficulties Cannot receive a fax. (continued) Suggestions If you are having problems receiving faxes or voice messages, set... the machine. Make sure your machine's scanner operation. Sending faxes Difficulties Cannot send a fax. Call your administrator to check your Brother machine's Easy Receive feature is in Fax mode (see Easy Receive on page 35). Make sure you to check that the receiving...
Users Manual - English
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.... Software difficulties Difficulties Cannot install software or print. Troubleshooting Copying difficulties (continued) Difficulties Vertical black line appears in Nuance™ PaperPort™ 12SE, click Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver. For example, in copies. Try...you downloaded and installed Presto! B 129 Scanning difficulties Difficulties Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is selected as the primary source in starting to scan. (Windows®) your Secure ...
.... Software difficulties Difficulties Cannot install software or print. Troubleshooting Copying difficulties (continued) Difficulties Vertical black line appears in Nuance™ PaperPort™ 12SE, click Desktop > Scan Settings > Select to choose the Brother TWAIN/WIA driver. For example, in copies. Try...you downloaded and installed Presto! B 129 Scanning difficulties Difficulties Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is selected as the primary source in starting to scan. (Windows®) your Secure ...