Users Manual - English
Page 6
...responsible for warranty service: Report your bill of sale. What is the length of the Warranty Periods: Machines: one year from the original purchase date. Accompanying Consumable and Accessory Items: 90 days from the original purchase date or...Fuser and Laser Units. This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to transporting this Product without authorization from Brother and/or alteration/removal of the serial number). For the name of consumable, whichever comes first. What Brother will repair or replace...
...responsible for warranty service: Report your bill of sale. What is the length of the Warranty Periods: Machines: one year from the original purchase date. Accompanying Consumable and Accessory Items: 90 days from the original purchase date or...Fuser and Laser Units. This limited warranty is VOID if this Product has been altered or modified in any way (including but not limited to transporting this Product without authorization from Brother and/or alteration/removal of the serial number). For the name of consumable, whichever comes first. What Brother will repair or replace...
Users Manual - English
Page 25
...clear the paper jam. Wait a few seconds, and then turn it back on page i.) The front cover or fuser cover is open Toner Life End Paper error Scan lock The machine is ready to print again. If you cannot...clear the error and you see the same service call indication after turning the machine back on, please call Brother Customer Service. (See Brother numbers on and try to print. Close the cover. Put paper in Memory Service error Cover open . ...message. Follow the steps below. 1. Check the LCD message. Turn off the power switch. 2. Replace the toner cartridge with a new...
...clear the paper jam. Wait a few seconds, and then turn it back on page i.) The front cover or fuser cover is open Toner Life End Paper error Scan lock The machine is ready to print again. If you cannot...clear the error and you see the same service call indication after turning the machine back on, please call Brother Customer Service. (See Brother numbers on and try to print. Close the cover. Put paper in Memory Service error Cover open . ...message. Follow the steps below. 1. Check the LCD message. Turn off the power switch. 2. Replace the toner cartridge with a new...
Users Manual - English
Page 148
...-BROTHER (in Canada). Check the paper type and quality. (See Acceptable paper and other print media on the CD-ROM.) The drum unit may be contaminated. Examples of paper in the tray or rotate the paper 180° in the input tray. 132 Put in a new drum unit. (See Replacing... the drum unit on page 163.) The fuser unit may cause the problem. (See Acceptable paper and other print media on page 14.) Make sure that you use...
...-BROTHER (in Canada). Check the paper type and quality. (See Acceptable paper and other print media on the CD-ROM.) The drum unit may be contaminated. Examples of paper in the tray or rotate the paper 180° in the input tray. 132 Put in a new drum unit. (See Replacing... the drum unit on page 163.) The fuser unit may cause the problem. (See Acceptable paper and other print media on page 14.) Make sure that you use...
Users Manual - English
Page 151
...on page 27 or Advanced tab in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may be contaminated. Clean the drum unit. (See Cleaning the ...drum unit on . Put in the Software User's Guide on the CD-ROM.) Clean the scanner window and the corona wire of the drum unit. (See Cleaning the laser... the drum unit on the OPC drum surface. Call Brother Customer Service at 3.7 in Canada). 135 Put in a new drum unit. (See Replacing the drum unit on black text and graphics at 3.7...
...on page 27 or Advanced tab in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may be contaminated. Clean the drum unit. (See Cleaning the ...drum unit on . Put in the Software User's Guide on the CD-ROM.) Clean the scanner window and the corona wire of the drum unit. (See Cleaning the laser... the drum unit on the OPC drum surface. Call Brother Customer Service at 3.7 in Canada). 135 Put in a new drum unit. (See Replacing the drum unit on black text and graphics at 3.7...
Users Manual - English
Page 152
... the corona wire inside the drum unit by sliding the blue tab. Call Brother Customer Service at 1-877-BROTHER (1-877-276-8437) (in USA) or 1-877-BROTHER (in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may be contaminated. Put in Canada). Make sure that you....) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 163.) Clean the laser scanner window and the corona wire inside the drum unit. (See Cleaning the laser scanner window on page 154 and Cleaning the corona wire on page 160.) ...
... the corona wire inside the drum unit by sliding the blue tab. Call Brother Customer Service at 1-877-BROTHER (1-877-276-8437) (in USA) or 1-877-BROTHER (in a new drum unit. (See Replacing the drum unit on page 163.) The fuser unit may be contaminated. Put in Canada). Make sure that you....) The drum unit may be damaged. Put in a new drum unit. (See Replacing the drum unit on page 163.) Clean the laser scanner window and the corona wire inside the drum unit. (See Cleaning the laser scanner window on page 154 and Cleaning the corona wire on page 160.) ...
Users Manual - English
Page 155
If this happens, your telephone line. See Transferring your faxes or Fax Journal report on the power. The fuser cover is not closed completely. Error Message Access Error Cartridge Error Comm.Error Connection Fail Cooling Down Wait for a while Cover is Open Cover... fax machine Check the other Try to another telephone line. Visit us at http://solutions.brother.com/. The toner cartridge is too hot. Make sure that the exhaust outlet is not in the memory. C You can be replaced. Press Stop/Exit. The temperature of the machine when you turned on page 144...
If this happens, your telephone line. See Transferring your faxes or Fax Journal report on the power. The fuser cover is not closed completely. Error Message Access Error Cartridge Error Comm.Error Connection Fail Cooling Down Wait for a while Cover is Open Cover... fax machine Check the other Try to another telephone line. Visit us at http://solutions.brother.com/. The toner cartridge is too hot. Make sure that the exhaust outlet is not in the memory. C You can be replaced. Press Stop/Exit. The temperature of the machine when you turned on page 144...
Users Manual - English
Page 156
...seconds, and then turn it on the drum unit. (See needs to Distinctive Ring mode. Replace the drum unit. (See Replacing the drum unit on page 147.) machine. Verify the number and try again. You cannot change... is jammed inside the (See Paper jams on page 163.) The duplex tray is out of fuser unit does not rise at a specified temperature within specified time. The machine is not installed properly...paper in the paper tray or MP tray. Remove the paper and load it again. Do one of the machine. The machine can be cleaned. The number you dialed does not answer or is ...
...seconds, and then turn it on the drum unit. (See needs to Distinctive Ring mode. Replace the drum unit. (See Replacing the drum unit on page 147.) machine. Verify the number and try again. You cannot change... is jammed inside the (See Paper jams on page 163.) The duplex tray is out of fuser unit does not rise at a specified temperature within specified time. The machine is not installed properly...paper in the paper tray or MP tray. Remove the paper and load it again. Do one of the machine. The machine can be cleaned. The number you dialed does not answer or is ...
Users Manual - English
Page 157
... drum unit on the USB Flash memory drive or the file you are trying to replace the fuser unit. 1-877-BROTHER (1-877-276-8437) (in U.S.A) 1-877-BROTHER (in process Do one of the file on page 163.) The drum unit counter was not reset when a new drum was installed. 1 Open the front cover,... and then press Clear/Back. 2 Press 1 to replace the fuser unit. C Press Stop/Exit and wait until the other ...
... drum unit on the USB Flash memory drive or the file you are trying to replace the fuser unit. 1-877-BROTHER (1-877-276-8437) (in U.S.A) 1-877-BROTHER (in process Do one of the file on page 163.) The drum unit counter was not reset when a new drum was installed. 1 Open the front cover,... and then press Clear/Back. 2 Press 1 to replace the fuser unit. C Press Stop/Exit and wait until the other ...
Users Manual - English
Page 181
... the machine's Serial Number on the LCD please call Brother Customer Service: (in USA) 1-877-BROTHER (1-877-276-8437) (in Canada) 1-877-BROTHER C LCD message Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Replace Parts Description Replace paper feeding kit for Tray 1. Fuser Unit Replace Parts Replace laser unit. a Press Menu, 8, 2. 82.Page Counter a Total :XXXXXX b Fax...
... the machine's Serial Number on the LCD please call Brother Customer Service: (in USA) 1-877-BROTHER (1-877-276-8437) (in Canada) 1-877-BROTHER C LCD message Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Replace Parts Description Replace paper feeding kit for Tray 1. Fuser Unit Replace Parts Replace laser unit. a Press Menu, 8, 2. 82.Page Counter a Total :XXXXXX b Fax...
Service Manual
Page 21
Machine life: 200,000 pages MTBF (Meantime between failure): Up to 4000 hours MTTR (Meantime to repair): Average 0.5 hours Monthly volume: 30,000 pages Periodical replacement parts: Parts Approximate Life (pages) Fuser unit 100,000 Laser unit 100,000 PF kit China MP: 25,000 Tray 1/2: 100,000 India MP: 12,000 Tray 1/2: 80,000 Others MP: 50,000 Tray 1/2: 100,000 * As for periodical replacement parts, refer to maintain the product. 2.5 Service Information These are key service information to CHAPTER 4 in the Service Manual. 1-8 Confidential
Machine life: 200,000 pages MTBF (Meantime between failure): Up to 4000 hours MTTR (Meantime to repair): Average 0.5 hours Monthly volume: 30,000 pages Periodical replacement parts: Parts Approximate Life (pages) Fuser unit 100,000 Laser unit 100,000 PF kit China MP: 25,000 Tray 1/2: 100,000 India MP: 12,000 Tray 1/2: 80,000 Others MP: 50,000 Tray 1/2: 100,000 * As for periodical replacement parts, refer to maintain the product. 2.5 Service Information These are key service information to CHAPTER 4 in the Service Manual. 1-8 Confidential
Service Manual
Page 73
Handle PCBs with the power switched on . Wait until it has cooled down sufficiently before replacing consumable items. DO NOT remove or damage the caution label located on or around the fuser. (5) Verify again that you touch a metal portion of the machine to prevent any covers or ... if an error or malfunction occurs with the machine. It is the countermeasure procedures that you need to anticipate all means. warning The fuser unit becomes extremely hot during troubleshooting. (1) Always turn off the power and unplug the power cable before accessing the PCBs. 1. INTRODUCTION...
Handle PCBs with the power switched on . Wait until it has cooled down sufficiently before replacing consumable items. DO NOT remove or damage the caution label located on or around the fuser. (5) Verify again that you touch a metal portion of the machine to prevent any covers or ... if an error or malfunction occurs with the machine. It is the countermeasure procedures that you need to anticipate all means. warning The fuser unit becomes extremely hot during troubleshooting. (1) Always turn off the power and unplug the power cable before accessing the PCBs. 1. INTRODUCTION...
Service Manual
Page 77
.... processing. machine that is indicated on the LCD Error Message Access Error Cartridge Error Replace Parts Drum Replace Parts Fuser Unit Replace Parts Laser Unit Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Comm.Error Connection Fail Type of Replace the drum unit. For the communications errors, the equipment also prints out the transmission...
.... processing. machine that is indicated on the LCD Error Message Access Error Cartridge Error Replace Parts Drum Replace Parts Fuser Unit Replace Parts Laser Unit Replace Parts PF Kit MP Replace Parts PF Kit 1 Replace Parts PF Kit 2 Comm.Error Connection Fail Type of Replace the drum unit. For the communications errors, the equipment also prints out the transmission...
Service Manual
Page 78
...Use The machine is not blocked by something. Distinctive Ring mode. The drum unit has reached Replace the drum unit. Jam Duplex The paper is too hot. During the cooling down mode, you turned...Jam The document was too long. Remove the duplex tray and install it on the drum unit. Do one of the machine when you will pause its life. 3-21 3-23 Duplex Disabled The duplex tray is...is not installed properly. Receive Mode from the inside the back of the machine. 3-28 Cover is Open The fuser cover is too hot. Drum Error The corona wire on . 3-17 3-19 3-20 3-21 3-37 Init ...
...Use The machine is not blocked by something. Distinctive Ring mode. The drum unit has reached Replace the drum unit. Jam Duplex The paper is too hot. During the cooling down mode, you turned...Jam The document was too long. Remove the duplex tray and install it on the drum unit. Do one of the machine when you will pause its life. 3-21 3-23 Duplex Disabled The duplex tray is...is not installed properly. Receive Mode from the inside the back of the machine. 3-28 Cover is Open The fuser cover is too hot. Drum Error The corona wire on . 3-17 3-19 3-20 3-21 3-37 Init ...
Service Manual
Page 81
... the end user to quickly find out the problem. 3.1 Error Indication Error codes Problem 1E Replacement time of the drum unit 1F Two or more optional trays are installed 24 Internal temperature sensor failure 35 EEPROM of main PCB failure 36 HVPS PCB during standby failure Main PCB... paper feed kit T2 Replacement time of the fuser 54 unit 55 Replacement time of the laser unit 56 Back cover opened 57 Paper jam (Duplex tray) 58 Fuser unit failure Refer Error to: codes Problem 3-12 59 Fuser unit failure (Detect fuser failure at start-up) 3-12 63 Replace toner or Toner life ...
... the end user to quickly find out the problem. 3.1 Error Indication Error codes Problem 1E Replacement time of the drum unit 1F Two or more optional trays are installed 24 Internal temperature sensor failure 35 EEPROM of main PCB failure 36 HVPS PCB during standby failure Main PCB... paper feed kit T2 Replacement time of the fuser 54 unit 55 Replacement time of the laser unit 56 Back cover opened 57 Paper jam (Duplex tray) 58 Fuser unit failure Refer Error to: codes Problem 3-12 59 Fuser unit failure (Detect fuser failure at start-up) 3-12 63 Replace toner or Toner life ...
Service Manual
Page 82
detection error until Drum Unit is 83 replaced.) (Discharge detection error occurs when the machine 3-23 AE 3-31 detects the drum discharge with Drum life reaches more than twice the standard Drum Life.) ... 86 Tray 2 is not installed into the machine 3-35 A5 Fax scanning error (Warning) 3-30 D1 Modem initialization failed 3-36 Fax scanning error (Error) A6 Fuser error other than 58, 59, 3-30 DD 68, 69, 6A, 6B, 6C, 6D, 6E, 6F, 3-36 76, 78, DE and E2 are occurred Scanning color...
detection error until Drum Unit is 83 replaced.) (Discharge detection error occurs when the machine 3-23 AE 3-31 detects the drum discharge with Drum life reaches more than twice the standard Drum Life.) ... 86 Tray 2 is not installed into the machine 3-35 A5 Fax scanning error (Warning) 3-30 D1 Modem initialization failed 3-36 Fax scanning error (Error) A6 Fuser error other than 58, 59, 3-30 DD 68, 69, 6A, 6B, 6C, 6D, 6E, 6F, 3-36 76, 78, DE and E2 are occurred Scanning color...
Service Manual
Page 87
... T2. ■ Error code 54 Replace Parts Fuser Unit Replacement time of the fuser unit User Check • Replace the fuser unit with a new one. Step 1 Cause Remedy Replacement time of the fuser unit Replace the fuser unit. ■ Error code 55 Replace Parts Laser Unit Replacement time of the laser unit Step Cause Remedy 1 Replacement time of the laser unit Replace the laser unit. 3-15 Confidential Step 1 Cause...
... T2. ■ Error code 54 Replace Parts Fuser Unit Replacement time of the fuser unit User Check • Replace the fuser unit with a new one. Step 1 Cause Remedy Replacement time of the fuser unit Replace the fuser unit. ■ Error code 55 Replace Parts Laser Unit Replacement time of the laser unit Step Cause Remedy 1 Replacement time of the laser unit Replace the laser unit. 3-15 Confidential Step 1 Cause...
Service Manual
Page 88
... PCB ASSY. Step 1 2 3 Cause Remedy Harness connection failure of relay Check the harness connection of the machine and remove the jammed paper. Main PCB failure Replace the main PCB ASSY. ■ Error code 57 Jam Duplex Pull out the Duplex Tray at the back of the relay rear PCB ASSY. Paper... jam (Duplex tray) Step Cause 1 DX feed ASSY failure 2 Main PCB failure 3 Plate gear damaged Remedy Replace the X feed ASSY. ■ Error code 56 Cover is Open Close the Fuser Cover which can be found behind the Back Cover up the machine...
... PCB ASSY. Step 1 2 3 Cause Remedy Harness connection failure of relay Check the harness connection of the machine and remove the jammed paper. Main PCB failure Replace the main PCB ASSY. ■ Error code 57 Jam Duplex Pull out the Duplex Tray at the back of the relay rear PCB ASSY. Paper... jam (Duplex tray) Step Cause 1 DX feed ASSY failure 2 Main PCB failure 3 Plate gear damaged Remedy Replace the X feed ASSY. ■ Error code 56 Cover is Open Close the Fuser Cover which can be found behind the Back Cover up the machine...
Service Manual
Page 89
... Low Toner of the toner cartridge is hot. Replace toner or Toner life end User Check • Replace the toner cartridge with a new one . Replace the relay front PCB ASSY. Fuser unit failure Error code 59 Self-Diagnostic Will Automatically Restart within 15 minutes. Fuser unit failure (Detect fuser failure at start-up) User Check • Turn...
... Low Toner of the toner cartridge is hot. Replace toner or Toner life end User Check • Replace the toner cartridge with a new one . Replace the relay front PCB ASSY. Fuser unit failure Error code 59 Self-Diagnostic Will Automatically Restart within 15 minutes. Fuser unit failure (Detect fuser failure at start-up) User Check • Turn...
Service Manual
Page 90
... failure of relay Check the harness connection of fuser unit unit. and reconnect it . 3 Fuser unit failure Replace the fuser unit 4 Main PCB failure Replace the main PCB ASSY. 3-18 Confidential Temperature rise when heater is off Step 1 2 Cause Fuser unit failure Main PCB failure Remedy Replace the fuser unit Replace the main PCB ASSY. ■ Error code 69...
... failure of relay Check the harness connection of fuser unit unit. and reconnect it . 3 Fuser unit failure Replace the fuser unit 4 Main PCB failure Replace the main PCB ASSY. 3-18 Confidential Temperature rise when heater is off Step 1 2 Cause Fuser unit failure Main PCB failure Remedy Replace the fuser unit Replace the main PCB ASSY. ■ Error code 69...
Service Manual
Page 157
... listed below should be released from the power outlet before replacing the periodical replacement parts. • If the Fuser Unit is replaced after errors related to the Fuser Unit occur, it is calculated when simplex printed the normal business document (ISO/IEC19752) on ... at an angle. 4-2 Confidential Parts Name Fuser Unit Laser Unit PF kit for Tray 1 *3 PF kit for Tray 2 *3 MP PF tray *2 LCD Message (HL-5380DN) REPLACE FUSER REPLACE LASER REPLACE PF KIT1 REPLACE PF KIT2 Qty 1 1 1 1 REPLACE PF KIT MP 1 Approximate Life *1 Replacement (number of prints) Procedure 100,000 pages...
... listed below should be released from the power outlet before replacing the periodical replacement parts. • If the Fuser Unit is replaced after errors related to the Fuser Unit occur, it is calculated when simplex printed the normal business document (ISO/IEC19752) on ... at an angle. 4-2 Confidential Parts Name Fuser Unit Laser Unit PF kit for Tray 1 *3 PF kit for Tray 2 *3 MP PF tray *2 LCD Message (HL-5380DN) REPLACE FUSER REPLACE LASER REPLACE PF KIT1 REPLACE PF KIT2 Qty 1 1 1 1 REPLACE PF KIT MP 1 Approximate Life *1 Replacement (number of prints) Procedure 100,000 pages...