Users Manual - English
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...help us notify you bought the machine. You can check here for your convenience and most from within that country. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your receipt;...by you in the event of the product. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to your Brother product. Register your product By registering your Fax Machine/...
...help us notify you bought the machine. You can check here for your convenience and most from within that country. Your registration with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your receipt;...by you in the event of the product. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to get the most efficient way to your Brother product. Register your product By registering your Fax Machine/...
Users Manual - English
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...Canada Compliance Statement (Canada only 11-4 For your safety 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of the...Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ......
...Canada Compliance Statement (Canada only 11-4 For your safety 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of the...Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ......
Users Manual - English
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... of Memory-This message will appear if you try to get your attention. No File-This message will appear if you can easily identify and troubleshoot any difficulties. Out of errors that does not contain a .JPG file. Media Error-This message will beep to access a media card in the drive (slot... can occur while you're using the PhotoCapture Center™, you are too large for the machine's memory. 10 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3340CN ONLY)
... of Memory-This message will appear if you try to get your attention. No File-This message will appear if you can easily identify and troubleshoot any difficulties. Out of errors that does not contain a .JPG file. Media Error-This message will beep to access a media card in the drive (slot... can occur while you're using the PhotoCapture Center™, you are too large for the machine's memory. 10 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3340CN ONLY)
Users Manual - English
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...'s memory. The USB cable was unplugged while the computer was sending the data to send or receive again. 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE ACTION Try the call . Re-start printing from within that is not in the machine's memory. If the...error message. Check the other person's fax machine stopped the call again. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. The most problems by yourself. Error messages As with any sophisticated office product...
...'s memory. The USB cable was unplugged while the computer was sending the data to send or receive again. 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE ACTION Try the call . Re-start printing from within that is not in the machine's memory. If the...error message. Check the other person's fax machine stopped the call again. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. The most problems by yourself. Error messages As with any sophisticated office product...
Users Manual - English
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...color fax will request that the fax be received into memory as black and white. See Document Jam on page 12-25.) No File (MFC-3340CN only) The media card in the media drive Reinsert the correct media card. The machine will request that you know is jammed in Use ...into memory. Near Empty One or more of ink. Take out the ink cartridge and put it in the proper position. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 inches. Media Error (MFC-3340CN only) The media card is either corrupted, improperly formatted, or there is in again seating it , the color fax ...
...color fax will request that the fax be received into memory as black and white. See Document Jam on page 12-25.) No File (MFC-3340CN only) The media card in the media drive Reinsert the correct media card. The machine will request that you know is jammed in Use ...into memory. Near Empty One or more of ink. Take out the ink cartridge and put it in the proper position. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 inches. Media Error (MFC-3340CN only) The media card is either corrupted, improperly formatted, or there is in again seating it , the color fax ...
Users Manual - English
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... or paper jam on page 12-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE
... or paper jam on page 12-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE
Users Manual - English
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...transfer a fax to your PC. For MFC-3340CN, you can forward the faxes to your PC. 3. Press Black Start. 5. After the faxes are transferred, disconnect the machine from inside the machine. Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 After the... the document support and the document tray. Go to Scan The machine has a mechanical problem. -OR- Transfer faxes to your PC (MFC-3340CN only) You can transfer the Fax Journal report to Init. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Unable to Change Unable to Clean Unable to...
...transfer a fax to your PC. For MFC-3340CN, you can forward the faxes to your PC. 3. Press Black Start. 5. After the faxes are transferred, disconnect the machine from inside the machine. Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 After the... the document support and the document tray. Go to Scan The machine has a mechanical problem. -OR- Transfer faxes to your PC (MFC-3340CN only) You can transfer the Fax Journal report to Init. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION Unable to Change Unable to Clean Unable to...
Users Manual - English
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Document is jammed inside the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below.
Document is jammed inside the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below.
Users Manual - English
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Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper is jammed in the machine. Printer jam or paper jam Remove the jammed paper depending on where it .
Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper is jammed in the machine. Printer jam or paper jam Remove the jammed paper depending on where it .
Users Manual - English
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Pull the jammed paper out of the machine. Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open position until it locks securely into place. 4 Remove the jammed paper.
Pull the jammed paper out of the machine. Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open position until it locks securely into place. 4 Remove the jammed paper.
Users Manual - English
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 5 Close the top cover.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 5 Close the top cover.
Users Manual - English
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...machine and your computer. Visit us at http://solutions.brother.com. Characters and lines are skewed. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. SUGGESTIONS Check the interface cable connection on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you continue to have horizontal... alignment on page 12-18.) Make sure the paper is a problem with your machine, check the chart below and follow the troubleshooting tips. If you are having difficulty with your machine If you think there is loaded properly in the printer driver 'Basic' tab...
...machine and your computer. Visit us at http://solutions.brother.com. Characters and lines are skewed. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. SUGGESTIONS Check the interface cable connection on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you continue to have horizontal... alignment on page 12-18.) Make sure the paper is a problem with your machine, check the chart below and follow the troubleshooting tips. If you are having difficulty with your machine If you think there is loaded properly in the printer driver 'Basic' tab...
Users Manual - English
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... the paper tray at any one time. Make sure the Printer Platen is not dirty with the True2Life® feature. Vertical black lines when receiving. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Machine feeds multiple pages Printed pages are not loaded in the printer driver 'Basic' tab. Printing appears dirty or ink...
... the paper tray at any one time. Make sure the Printer Platen is not dirty with the True2Life® feature. Vertical black lines when receiving. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Machine feeds multiple pages Printed pages are not loaded in the printer driver 'Basic' tab. Printing appears dirty or ink...
Users Manual - English
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...two pages. Make a copy to Fine or S.Fine. If possible, call your machine, ask your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you send a PC FAX message and get transmission error with... enter Fax Ask the other person to send the color fax again. (See Replacing the ink cartridges on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Change Tone/Pulse setting. (See Setting Tone and Pulse dialing mode on page 2-1.) Receiving Faxes Cannot receive a fax Make sure...
...two pages. Make a copy to Fine or S.Fine. If possible, call your machine, ask your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you send a PC FAX message and get transmission error with... enter Fax Ask the other person to send the color fax again. (See Replacing the ink cartridges on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Change Tone/Pulse setting. (See Setting Tone and Pulse dialing mode on page 2-1.) Receiving Faxes Cannot receive a fax Make sure...
Users Manual - English
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...will repair and reinstall the software. 'Device Busy' Make sure the machine is more sensitive to your machine answers, hang up immediately. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Try avoiding this problem. If you answered at the machine, press Black Start and hang up . Copying... fax by turning Easy Receive to Off. (See Easy Receive (MFC-3240C and MFC-3340CN only) on page 4-8.) Transferring a Fax Call to Easy Receive ON, it may see vertical streaks on copies. Make sure the Brother TWAIN/WIA driver is set to the machine. DIFFICULTY SUGGESTIONS Handling ...
...will repair and reinstall the software. 'Device Busy' Make sure the machine is more sensitive to your machine answers, hang up immediately. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Try avoiding this problem. If you answered at the machine, press Black Start and hang up . Copying... fax by turning Easy Receive to Off. (See Easy Receive (MFC-3240C and MFC-3340CN only) on page 4-8.) Transferring a Fax Call to Easy Receive ON, it may see vertical streaks on copies. Make sure the Brother TWAIN/WIA driver is set to the machine. DIFFICULTY SUGGESTIONS Handling ...
Users Manual - English
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...of the network are printed. Network Difficulties (MFC-3340CN only) I cannot print over the Network Make sure that the cabling and network connections are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Install the Windows®... 2000 update. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3340CN only) Removable Disk does not work , please turn off .) Cannot access Removable...
...of the network are printed. Network Difficulties (MFC-3340CN only) I cannot print over the Network Make sure that the cabling and network connections are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE Install the Windows®... 2000 update. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3340CN only) Removable Disk does not work , please turn off .) Cannot access Removable...
Users Manual - English
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Unless interference is a recurring problem on the phone line, we recommend that you adjust the Equalization for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to select Basic, (or Normal). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you can select High to return to 33600 bps...
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Unless interference is a recurring problem on the phone line, we recommend that you adjust the Equalization for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to select Basic, (or Normal). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you can select High to return to 33600 bps...
Users Manual - English
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...three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. You can start the cleaning process manually if needed. The machine will regularly clean the print head. ...print quality, the machine will clean the print head. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Caution Do NOT touch the print head. Clean the print head and ink cartridges if you clean the print head at once...
...three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. You can start the cleaning process manually if needed. The machine will regularly clean the print head. ...print quality, the machine will clean the print head. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Caution Do NOT touch the print head. Clean the print head and ink cartridges if you clean the print head at once...
Users Manual - English
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...: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the nozzles may be clogged. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 If you if the print quality is OK by printing the Print Quality Check Sheet and looking at the nozzle...
...: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the nozzles may be clogged. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 If you if the print quality is OK by printing the Print Quality Check Sheet and looking at the nozzle...
Users Manual - English
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...in this . Caution Do NOT touch the print head. The machine will start cleaning the print head. 9 After cleaning is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). Touching the print head may cause ..., check it by printing another Print Quality Check Sheet. When a print head nozzle is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE The machine will start printing the Print Quality Check Sheet again and then return to step 5. 10 Press Stop/Exit. If the...
...in this . Caution Do NOT touch the print head. The machine will start cleaning the print head. 9 After cleaning is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). Touching the print head may cause ..., check it by printing another Print Quality Check Sheet. When a print head nozzle is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE The machine will start printing the Print Quality Check Sheet again and then return to step 5. 10 Press Stop/Exit. If the...