Users Manual - English
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...Brother Solutions Center is our one-stop resource for all your receipt; ■ may serve as the original owner of product loss covered by you bought the MFC. i Brother numbers IMPORTANT For technical help us notify you of a Brother...with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of a Brother authorized service center, call 1-877-BROTHER. ... (TTY service for Brother driver updates. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how...
...Brother Solutions Center is our one-stop resource for all your receipt; ■ may serve as the original owner of product loss covered by you bought the MFC. i Brother numbers IMPORTANT For technical help us notify you of a Brother...with Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of a Brother authorized service center, call 1-877-BROTHER. ... (TTY service for Brother driver updates. http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how...
Users Manual - English
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... (Canada only 10-4 For your safety 10-4 LAN connection (MFC-420CN only 10-4 Important safety instructions 10-5 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams (MFC-420CN only 11-5 Document is jammed in the top of the... Cleaning the scanner 11-22 Cleaning the MFC printer platen 11-23 Replacing the ink cartridges 11-24 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you...
... (Canada only 10-4 For your safety 10-4 LAN connection (MFC-420CN only 10-4 Important safety instructions 10-5 Trademarks 10-8 11 Troubleshooting and routine maintenance 11-1 Troubleshooting 11-1 Error messages 11-1 Document jams (MFC-420CN only 11-5 Document is jammed in the top of the... Cleaning the scanner 11-22 Cleaning the MFC printer platen 11-23 Replacing the ink cartridges 11-24 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you...
Users Manual - English
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... out the media card. Understanding the Error Messages Once you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ When an error message appears on the LCD, the MFC will appear if you can occur while you're using the PhotoCapture Center™, you are... working with images that does not contain a .JPG file. Out of errors that can easily identify and troubleshoot any difficulties.
... out the media card. Understanding the Error Messages Once you are too large for the MFC's memory. 9 - 13 WALK-UP PHOTOCAPTURE CENTER™ When an error message appears on the LCD, the MFC will appear if you can occur while you're using the PhotoCapture Center™, you are... working with images that does not contain a .JPG file. Out of errors that can easily identify and troubleshoot any difficulties.
Users Manual - English
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The most problems by yourself. is not in the MFC's memory. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must be made from your phone line. Visit us at http://solutions.brother.com. Lift the scanner cover and then close it again. ...The scanner cover is being printed. If you bought the MFC. Calls must call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. If this happens, your MFC identifies the problem and displays an error message. Disconnected The...
The most problems by yourself. is not in the MFC's memory. 11 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must be made from your phone line. Visit us at http://solutions.brother.com. Lift the scanner cover and then close it again. ...The scanner cover is being printed. If you bought the MFC. Calls must call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. If this happens, your MFC identifies the problem and displays an error message. Disconnected The...
Users Manual - English
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... document feeder was longer than about 35.4 (ADF) (Not available for MFC-210C) on page ii.) No Cartridge An ink cartridge is not properly installed....One or more of the ink cartridges are running out of the ink cartridges is empty. If a sending machine has a color fax, the MFC's 'handshake' will request that the fax be received into memory. The MFC...color fax will be received into the slot to make sure it is in Use The MFC is set to convert it properly. (See Replacing the ink cartridges on page A-4.) High Temperature The print head is too warm. TROUBLESHOOTING...
... document feeder was longer than about 35.4 (ADF) (Not available for MFC-210C) on page ii.) No Cartridge An ink cartridge is not properly installed....One or more of the ink cartridges are running out of the ink cartridges is empty. If a sending machine has a color fax, the MFC's 'handshake' will request that the fax be received into memory. The MFC...color fax will be received into the slot to make sure it is in Use The MFC is set to convert it properly. (See Replacing the ink cartridges on page A-4.) High Temperature The print head is too warm. TROUBLESHOOTING...
Users Manual - English
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...faxes that is not the correct size. ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The MFC is out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Set up the Speed Dial number. (See Storing Speed-Dial numbers on... page 11-6. Paper is not programmed. Verify the number and try again. -OR- (MFC-420CN only) Clear the data in process) Reduce ...
...faxes that is not the correct size. ERROR MESSAGES ERROR MESSAGE CAUSE No Paper Fed The MFC is out of paper (Letter, Legal or A4), and then press Black Start or Color Start. 11 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Set up the Speed Dial number. (See Storing Speed-Dial numbers on... page 11-6. Paper is not programmed. Verify the number and try again. -OR- (MFC-420CN only) Clear the data in process) Reduce ...
Users Manual - English
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... ask if you can transfer them to Step 3. -OR- Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Transfer faxes to your PC (MFC-420CN only) You can transfer the Fax Journal report to your PC. 1.... Check whether the MFC has faxes in the MFC. You can move the faxes from your MFC's memory to your PC. To ...
... ask if you can transfer them to Step 3. -OR- Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 4 Transfer faxes to your PC (MFC-420CN only) You can transfer the Fax Journal report to your PC. 1.... Check whether the MFC has faxes in the MFC. You can move the faxes from your MFC's memory to your PC. To ...
Users Manual - English
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Document jams (MFC-420CN only) If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Stop/Exit. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below.
Document jams (MFC-420CN only) If the document is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Press Stop/Exit. 11 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Stop/Exit. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below.
Users Manual - English
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Printer jam or paper jam Remove the jammed paper depending on where it . Paper is jammed in the MFC. Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6
Printer jam or paper jam Remove the jammed paper depending on where it . Paper is jammed in the MFC. Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the MFC. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 6
Users Manual - English
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Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed underneath the print head, disconnect the MFC from the right-hand side of the MFC. Pull the jammed paper out of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Scanner Cover If the paper is jammed inside the MFC 1 Remove the jam clear cover.
Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. 11 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed underneath the print head, disconnect the MFC from the right-hand side of the MFC. Pull the jammed paper out of the MFC until it locks securely into the open position. 4 Remove the jammed paper. Scanner Cover If the paper is jammed inside the MFC 1 Remove the jam clear cover.
Users Manual - English
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... kept in Software User's Guide on the CD-ROM and Setting the Paper Type on both the MFC and your MFC, check the chart below and follow the troubleshooting tips. Visit us at http://solutions.brother.com. Cartridges remain fresh for your ink cartridges are fresh. DIFFICULTY Printing No printout Poor quality print... the print quality on page 11-15.) Make sure the Printer Driver or Paper Type setting in the menu matches the type of plain paper. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-24.) Check to 91°F. Try using the recommended types...
... kept in Software User's Guide on the CD-ROM and Setting the Paper Type on both the MFC and your MFC, check the chart below and follow the troubleshooting tips. Visit us at http://solutions.brother.com. Cartridges remain fresh for your ink cartridges are fresh. DIFFICULTY Printing No printout Poor quality print... the print quality on page 11-15.) Make sure the Printer Driver or Paper Type setting in the menu matches the type of plain paper. One or more ink cartridges are empty. (See Replacing the ink cartridges on page 11-24.) Check to 91°F. Try using the recommended types...
Users Manual - English
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... quality in the paper tray at least 24 bit color data with ink. (See Cleaning the MFC printer platen on page 1-9.) Make sure you want to '256 colors.' If you are cut off . (See Borderless... to see if the same problem occurs. True2Life® is too slow. Please use at any one time. If the copy looks good then the problem is with the sending machine. Check that more...two types of the printed page. Borderless printing is not dirty with the True2Life® feature. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Stains appear on the reverse side or at the top center of...
... quality in the paper tray at least 24 bit color data with ink. (See Cleaning the MFC printer platen on page 1-9.) Make sure you want to '256 colors.' If you are cut off . (See Borderless... to see if the same problem occurs. True2Life® is too slow. Please use at any one time. If the copy looks good then the problem is with the sending machine. Check that more...two types of the printed page. Borderless printing is not dirty with the True2Life® feature. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 10 Stains appear on the reverse side or at the top center of...
Users Manual - English
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... problem continues, ask the telephone company to check your MFC to Basic. (See Compatibility on page 11-22.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If possible, call your MFC, ask your scanner is plugged in black and white. DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . Phone Line or Connections...
... problem continues, ask the telephone company to check your MFC to Basic. (See Compatibility on page 11-22.) 11 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If possible, call your MFC, ask your scanner is plugged in black and white. DIFFICULTY SUGGESTIONS Printing Received Faxes (Continued) Received color fax prints only in . Phone Line or Connections...
Users Manual - English
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...back on the LCD. 'Connect Failure' If the MFC is crucial to Easy Receive On, it may create a problem sending or receiving faxes. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 If avoiding a slight interruption is not connected to the MFC. In PaperPort®, click Scan in copies Sometimes you...restart your Fax Receive Code (default setting is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. If you are sending or receiving a fax message while a custom feature signal comes through on the line, the...
...back on the LCD. 'Connect Failure' If the MFC is crucial to Easy Receive On, it may create a problem sending or receiving faxes. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 12 If avoiding a slight interruption is not connected to the MFC. In PaperPort®, click Scan in copies Sometimes you...restart your Fax Receive Code (default setting is illuminated. (See Enter Copy mode Vertical streaks appear in the File menu and select the Brother TWAIN/WIA driver. If you are sending or receiving a fax message while a custom feature signal comes through on the line, the...
Users Manual - English
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.... b)Take out the media card and put it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE c) If you have tried "Eject" from Desktop icon. (MFC-420CN only) Make sure you have to unplug the power cord of the... the network are good, the machine shows LAN Active for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to 9600 bps. The MFC adjusts the modem speed for 2 seconds. a)Have you reboot the PC, and then connect the USB cable. Compatibility If you try to possible interference on...
.... b)Take out the media card and put it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) 11 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE c) If you have tried "Eject" from Desktop icon. (MFC-420CN only) Make sure you have to unplug the power cord of the... the network are good, the machine shows LAN Active for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to 9600 bps. The MFC adjusts the modem speed for 2 seconds. a)Have you reboot the PC, and then connect the USB cable. Compatibility If you try to possible interference on...
Users Manual - English
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...9650; or ▼ to improve print quality Cleaning the print head To ensure good print quality, the MFC will regularly clean the print head. The MFC will go back to select Black, Color or All. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 How to select Cleaning. Press Menu/Set. 3 Press ▲ ...once. Press Menu/Set. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too often uses ink unnecessarily...
...9650; or ▼ to improve print quality Cleaning the print head To ensure good print quality, the MFC will regularly clean the print head. The MFC will go back to select Black, Color or All. TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 14 How to select Cleaning. Press Menu/Set. 3 Press ▲ ...once. Press Menu/Set. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too often uses ink unnecessarily...
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.... You can see if the quality is OK for black and three colors. Press Menu/Set. 4 Press Color Start. Black OK? 1.Yes 2.No 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see...
.... You can see if the quality is OK for black and three colors. Press Menu/Set. 4 Press Color Start. Black OK? 1.Yes 2.No 11 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. The MFC begins printing the Print Quality Check Sheet. 5 Check the sheet to see...
Users Manual - English
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...problem still exists, repeat the cleaning and test print procedures at least five times for the clogged color. (Perhaps the ink cartridge was in this . TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 The MFC will start 1.Yes 2.No cleaning the print head. 9 After cleaning is still missing after the...cartridge package has passed. After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). The MFC will start printing the Print Quality Check Sheet again and then return to ...
...problem still exists, repeat the cleaning and test print procedures at least five times for the clogged color. (Perhaps the ink cartridge was in this . TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 16 The MFC will start 1.Yes 2.No cleaning the print head. 9 After cleaning is still missing after the...cartridge package has passed. After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your MFC over six months or the expiration date written on page i). The MFC will start printing the Print Quality Check Sheet again and then return to ...
Users Manual - English
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...1 Press Ink. 2 Press ▲ or ▼ to select Alignment. Press Menu/Set. 4 Press Black Start or Color Start. The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to Step 8. -...OR- The MFC begins printing the Alignment Check Sheet. Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. If ...see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE
...1 Press Ink. 2 Press ▲ or ▼ to select Alignment. Press Menu/Set. 4 Press Black Start or Color Start. The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to Step 8. -...OR- The MFC begins printing the Alignment Check Sheet. Press Menu/Set. 3 Press ▲ or ▼ to select Test Print. If ...see if number 5 most closely Select Best # 5 matches the number 0 sample (1-8). 8 Press Stop/Exit. 11 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE
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Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select Ink Volume. You can check the ink that is left in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 18 Ink Volume Bk:- + The LCD shows the ink volume. 4 Press Stop/...Exit. Checking the ink volume You can check the ink volume from your computer. (See MFC Remote Setup (not available for DCP-110C and MFC-210C) on page 4-1 in Software ...
Press Menu/Set. 3 Press ▲ or ▼ to select the color you want to select Ink Volume. You can check the ink that is left in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 11 - 18 Ink Volume Bk:- + The LCD shows the ink volume. 4 Press Stop/...Exit. Checking the ink volume You can check the ink volume from your computer. (See MFC Remote Setup (not available for DCP-110C and MFC-210C) on page 4-1 in Software ...