Users Manual - English
Page 3
...as the original owner of the product. i http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to your product and special offers. Brother numbers IMPORTANT For technical help us notify you of enhancements ... date of your product should you lose your product with Brother: ■ may support an insurance claim by you in the event of a Brother authorized service center, call 1-800-284-4357. Your registration with Brother International Corporation, you will help , you bought the machine. ...
...as the original owner of the product. i http://solutions.brother.com You can download the latest software and utilities, read FAQs and troubleshooting tips to learn how to your product and special offers. Brother numbers IMPORTANT For technical help us notify you of enhancements ... date of your product should you lose your product with Brother: ■ may support an insurance claim by you in the event of a Brother authorized service center, call 1-800-284-4357. Your registration with Brother International Corporation, you will help , you bought the machine. ...
Users Manual - English
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...Canada Compliance Statement (Canada only 11-4 For your safety 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of... Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ......
...Canada Compliance Statement (Canada only 11-4 For your safety 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of... Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do you have Voice Mail A-2 Before you choose the ring pattern to register ......
Users Manual - English
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... beep to access a media card in the drive (slot) that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. To clear this error, take out the media card. Out of errors that does not contain a .JPG file. When an error message appears...
... beep to access a media card in the drive (slot) that can occur while you're using the PhotoCapture Center™, you can easily identify and troubleshoot any difficulties. To clear this error, take out the media card. Out of errors that does not contain a .JPG file. When an error message appears...
Users Manual - English
Page 145
.... Re-start printing from within that is not closed completely. Press Stop/Exit. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. The most problems by yourself. Cover is Open Top cover is being printed.... the other person's fax machine stopped the call the telephone company and ask them to send or receive again. 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you need additional help , you bought the machine. The USB cable was unplugged while the computer was sending...
.... Re-start printing from within that is not closed completely. Press Stop/Exit. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help , the Brother Solutions Center offers latest FAQs and troubleshooting tips. The most problems by yourself. Cover is Open Top cover is being printed.... the other person's fax machine stopped the call the telephone company and ask them to send or receive again. 12 - 1 TROUBLESHOOTING AND ROUTINE MAINTENANCE If you need additional help , you bought the machine. The USB cable was unplugged while the computer was sending...
Users Manual - English
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... ink cartridge. (See Ordering accessories and supplies on page 12-25.) Low Temperature The print head is not properly installed. does not contain a .JPG file. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 inches. Set Distinctive Ring to Off. (See Turning off the Distinctive Ring on page 1-8. While memory is available, black and white...
... ink cartridge. (See Ordering accessories and supplies on page 12-25.) Low Temperature The print head is not properly installed. does not contain a .JPG file. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 inches. Set Distinctive Ring to Off. (See Turning off the Distinctive Ring on page 1-8. While memory is available, black and white...
Users Manual - English
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... Setting Fax Storage on page 12-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clear the data in the machine. ACTION Add paper, and then press Black Start or Color Start. To gain extra memory, you...
... Setting Fax Storage on page 12-6.) Reload the correct size of paper (Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE Clear the data in the machine. ACTION Add paper, and then press Black Start or Color Start. To gain extra memory, you...
Users Manual - English
Page 148
...several minutes (which faxes will erase all faxes), and then reconnect it . (For details see Transfer faxes to Step 3. -OR- Please see Using Brother PC-FAX software on page 5-1 in the machine's memory, press 2. 4. Transfer faxes to another fax machine If you have not set up your PC...by pressing Menu/Set, 9, 0, 2 in Step1. Press Menu/Set, 2, 5, 1. 2. To transfer all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 For MFC-3340CN, you can transfer the Fax Journal report to your PC. Using ▲ or ▼, select 1.PC Fax ...
...several minutes (which faxes will erase all faxes), and then reconnect it . (For details see Transfer faxes to Step 3. -OR- Please see Using Brother PC-FAX software on page 5-1 in the machine's memory, press 2. 4. Transfer faxes to another fax machine If you have not set up your PC...by pressing Menu/Set, 9, 0, 2 in Step1. Press Menu/Set, 2, 5, 1. 2. To transfer all faxes in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 For MFC-3340CN, you can transfer the Fax Journal report to your PC. Using ▲ or ▼, select 1.PC Fax ...
Users Manual - English
Page 149
Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below.
Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document is jammed inside the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below.
Users Manual - English
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Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper is jammed in the machine. Printer jam or paper jam Remove the jammed paper depending on where it . Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine.
Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper is jammed in the machine. Printer jam or paper jam Remove the jammed paper depending on where it . Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine.
Users Manual - English
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Pull the jammed paper out of the machine. Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open position until it locks securely into place. 4 Remove the jammed paper.
Pull the jammed paper out of the machine. Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open position until it locks securely into place. 4 Remove the jammed paper.
Users Manual - English
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5 Close the top cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8
5 Close the top cover. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8
Users Manual - English
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...See About paper on page 2-4.) Make sure your machine, check the chart below and follow the troubleshooting tips. Visit us at http://solutions.brother.com. Clean the print head. (See Cleaning the print head on page 12-15.) Try... Paper' in the printer driver 'Basic' tab to help avoid banding on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Check the machine is adjusted correctly. (See How to two years if kept in Software User...' tab, click 'Settings', and check 'Enhanced Normal Printing'. The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
...See About paper on page 2-4.) Make sure your machine, check the chart below and follow the troubleshooting tips. Visit us at http://solutions.brother.com. Clean the print head. (See Cleaning the print head on page 12-15.) Try... Paper' in the printer driver 'Basic' tab to help avoid banding on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Check the machine is adjusted correctly. (See How to two years if kept in Software User...' tab, click 'Settings', and check 'Enhanced Normal Printing'. The Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Users Manual - English
Page 154
... you are using the Black Start key to '256 colors.' If the copy looks good then the problem is not full color in your machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Printing appears dirty or ink seems to reduce the print resolution. Make sure the Printer Platen is not dirty with...
... you are using the Black Start key to '256 colors.' If the copy looks good then the problem is not full color in your machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Printing appears dirty or ink seems to reduce the print resolution. Make sure the Printer Platen is not dirty with...
Users Manual - English
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...cartridges that are empty or nearly empty, and then ask the other party to Basic. (See Compatibility on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If there is no answer, check the telephone line cord connection and make sure all telephone connections are cut Turn on Auto...to check your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you frequently encounter interference on the phone line, try to change the menu setting of memory. Try changing your machine ...
...cartridges that are empty or nearly empty, and then ask the other party to Basic. (See Compatibility on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE If there is no answer, check the telephone line cord connection and make sure all telephone connections are cut Turn on Auto...to check your setup. (See Basic receiving operations (FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you frequently encounter interference on the phone line, try to change the menu setting of memory. Try changing your machine ...
Users Manual - English
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... to the machine. Copying Difficulties Cannot make a copy Make sure that send and receive data on a single phone line with custom features. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail, an alarm system or... any other custom feature on a single, shared line with your business, we recommend a separate phone line with fax receiving tones. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. This program will repair and reinstall the software. 'Device Busy' Make sure...
... to the machine. Copying Difficulties Cannot make a copy Make sure that send and receive data on a single phone line with custom features. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail, an alarm system or... any other custom feature on a single, shared line with your business, we recommend a separate phone line with fax receiving tones. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. This program will repair and reinstall the software. 'Device Busy' Make sure...
Users Manual - English
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... only) I cannot print over the Network Make sure that the cabling and network connections are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3340CN only) Removable Disk does not work , please turn them on again. (You will be...
... only) I cannot print over the Network Make sure that the cabling and network connections are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3340CN only) Removable Disk does not work , please turn them on again. (You will be...
Users Manual - English
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...for compatibility with your phone line, you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the modem speed to 33600 bps. Unless interference... the Equalization for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to select Basic, (or Normal). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you can select High to return to 9600 bps. Compatibility If you are having difficulty sending or receiving a fax due...
...for compatibility with your phone line, you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Press Menu/Set. 3 Press Stop/Exit. ■ Basic reduces the modem speed to 33600 bps. Unless interference... the Equalization for fax operations. 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to select Basic, (or Normal). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you can select High to return to 9600 bps. Compatibility If you are having difficulty sending or receiving a fax due...
Users Manual - English
Page 159
... The machine will regularly clean the print head. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can start the cleaning process manually if needed. Touching the print head may cause permanent damage and may void the print...colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too often uses ink unnecessarily. Clean the print head and ink cartridges if you clean the ...
... The machine will regularly clean the print head. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can start the cleaning process manually if needed. Touching the print head may cause permanent damage and may void the print...colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Cleaning too often uses ink unnecessarily. Clean the print head and ink cartridges if you clean the ...
Users Manual - English
Page 160
... machine begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Checking the print quality If faded or streaked colors and text appears on the sheet. 7 If all lines are clear...
... machine begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing short lines as shown below, press 2 (No). Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Checking the print quality If faded or streaked colors and text appears on the sheet. 7 If all lines are clear...
Users Manual - English
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..., check it by printing another Print Quality Check Sheet. If you still see Brother numbers on the cartridge package has passed. If ink is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If ink is still missing after the fifth cleaning and test print...the problem still exists, repeat the cleaning and test print procedures at least five times. After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). When a print head nozzle is...
..., check it by printing another Print Quality Check Sheet. If you still see Brother numbers on the cartridge package has passed. If ink is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE If ink is still missing after the fifth cleaning and test print...the problem still exists, repeat the cleaning and test print procedures at least five times. After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). When a print head nozzle is...