Users Manual - English
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... Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your receipt; ■ may serve as the original owner of the product. and, ■ will be made from your Brother product. http://solutions.brother....troubleshooting tips to learn how to get the most efficient way to your product and special offers. For Customer Service In USA: 1-800-284-4329 (voice) 1-901-379-1215 (fax) 1-800-284-3238 (TTY service for all your Fax Machine/Multi-Function Center needs. Please complete and fax the Brother...
... Brother International Corporation, you will help , you must be recorded as confirmation of the purchase date of your product should you lose your receipt; ■ may serve as the original owner of the product. and, ■ will be made from your Brother product. http://solutions.brother....troubleshooting tips to learn how to get the most efficient way to your product and special offers. For Customer Service In USA: 1-800-284-4329 (voice) 1-901-379-1215 (fax) 1-800-284-3238 (TTY service for all your Fax Machine/Multi-Function Center needs. Please complete and fax the Brother...
Users Manual - English
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... 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of the machine 12-5 Printer jam or...Cleaning the Scanner 12-23 Cleaning the machine Printer Platen 12-24 Replacing the ink cartridges 12-25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do ...
... 11-4 LAN connection (FAX-1940CN and MFC-3340CN only 11-4 Important safety instructions 11-5 Trademarks 11-8 12 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of the machine 12-5 Printer jam or...Cleaning the Scanner 12-23 Cleaning the machine Printer Platen 12-24 Replacing the ink cartridges 12-25 A Appendix A A-1 Setting up telephone services A-1 Distinctive Ring A-1 What does your telephone company's 'Distinctive Ring' do A-1 What does Brother's 'Distinctive Ring' do A-2 Do ...
Users Manual - English
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Understanding the Error Messages Once you are too large for the machine's memory. 10 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3340CN ONLY) No File-This message will appear if you insert a media card that is either ...;, you try to get your attention. Out of errors that are familiar with the media drive. When an error message appears on the LCD, the machine will appear if you are working with images that can easily identify and troubleshoot any difficulties.
Understanding the Error Messages Once you are too large for the machine's memory. 10 - 13 WALK-UP PHOTOCAPTURE CENTER™ (MFC-3340CN ONLY) No File-This message will appear if you insert a media card that is either ...;, you try to get your attention. Out of errors that are familiar with the media drive. When an error message appears on the LCD, the machine will appear if you are working with images that can easily identify and troubleshoot any difficulties.
Users Manual - English
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... check your computer. Check the other person's fax machine stopped the call. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must be made from your phone line. Calls must call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Error messages As with any sophisticated...
... check your computer. Check the other person's fax machine stopped the call. 12 Troubleshooting and routine maintenance Troubleshooting IMPORTANT For technical help, you must be made from your phone line. Calls must call the country where you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Error messages As with any sophisticated...
Users Manual - English
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... white faxes will request that the fax be sent as a black and white fax. If a sending machine has a color fax, the machine's 'handshake' will be received into the slot to make sure it properly. (See Replacing the ink cartridges on page 1-8. Near Empty One or more of ink. TROUBLESHOOTING AND ..., improperly formatted, or there is working. Re-insert the card firmly into memory as black and white. If a sending machine has a color fax, the machine's 'handshake' will stop all print operations. Order a new ink cartridge. (See Ordering accessories and supplies on page 12-25...
... white faxes will request that the fax be sent as a black and white fax. If a sending machine has a color fax, the machine's 'handshake' will be received into the slot to make sure it properly. (See Replacing the ink cartridges on page 1-8. Near Empty One or more of ink. TROUBLESHOOTING AND ..., improperly formatted, or there is working. Re-insert the card firmly into memory as black and white. If a sending machine has a color fax, the machine's 'handshake' will stop all print operations. Order a new ink cartridge. (See Ordering accessories and supplies on page 12-25...
Users Manual - English
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...Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE The paper is full. Not Registered You tried to access a One-Touch or Speed-Dial number that are in the memory. (See Printing a fax from the memory on page 4-10.) (Printing operation in ...process) Reduce print resolution. (See Printer jam or paper jam on page 5-2.) (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in the machine. Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on...
...Letter, Legal or A4), and then press Black Start or Color Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE The paper is full. Not Registered You tried to access a One-Touch or Speed-Dial number that are in the memory. (See Printing a fax from the memory on page 4-10.) (Printing operation in ...process) Reduce print resolution. (See Printer jam or paper jam on page 5-2.) (Fax sending or copy operation in process) Press Stop/Exit and wait until the other operations in the machine. Set up the One-Touch or Speed-Dial number. (See Storing One-Touch Dial numbers on...
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...You can transfer them to another fax machine If you want to transfer a fax to your PC. 3. Go to Init. Close the document support and the document tray. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4... Using ▲ or ▼, select 1.PC Fax Receive, and then press Menu/Set. Then, disconnect the machine from the power source for...
...You can transfer them to another fax machine If you want to transfer a fax to your PC. 3. Go to Init. Close the document support and the document tray. Please see Using Brother PC-FAX software on page 5-1 in Software User's Guide on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4... Using ▲ or ▼, select 1.PC Fax Receive, and then press Menu/Set. Then, disconnect the machine from the power source for...
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Document is jammed inside the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below.
Document is jammed inside the front of the machine. 3 Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below.
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Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper is jammed in the machine. Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine.
Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Paper is jammed in the machine. Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine.
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Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open position until it locks securely into place. 4 Remove the jammed paper. Pull the jammed paper out of the machine.
Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open cover to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open position until it locks securely into place. 4 Remove the jammed paper. Pull the jammed paper out of the machine.
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 5 Close the top cover.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8 5 Close the top cover.
Users Manual - English
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...having difficulty with your machine If you think there is a problem with your machine is between 68°F to 91°F. Cartridges remain fresh for your machine, check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Try using... CD-ROM and Setting the Paper Type on both the machine and your ink cartridges are printed on page 1-10.) The recommended environment for up to help avoid banding on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Printed text or images are stacked. Visit...
...having difficulty with your machine If you think there is a problem with your machine is between 68°F to 91°F. Cartridges remain fresh for your machine, check the chart below and follow the troubleshooting tips. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. Try using... CD-ROM and Setting the Paper Type on both the machine and your ink cartridges are printed on page 1-10.) The recommended environment for up to help avoid banding on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE Printed text or images are stacked. Visit...
Users Manual - English
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...at least 24 bit color data with the True2Life® feature. Please use at the bottom of sentences are the same. Make sure you uncheck the True2Life®. Try receiving from another fax machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Printing Received Faxes Condensed print and white...' tab, click the 'Settings', and uncheck the 'Bi-Directional Printing'. There are wrinkled. Machine feeds multiple pages Printed pages are using the Black Start key to '256 colors.' Make sure the Printer Platen is dry. Changing the printer driver setting may be caused by...
...at least 24 bit color data with the True2Life® feature. Please use at the bottom of sentences are the same. Make sure you uncheck the True2Life®. Try receiving from another fax machine. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Printing Received Faxes Condensed print and white...' tab, click the 'Settings', and uncheck the 'Bi-Directional Printing'. There are wrinkled. Machine feeds multiple pages Printed pages are using the Black Start key to '256 colors.' Make sure the Printer Platen is dry. Changing the printer driver setting may be caused by...
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...Faxes (Continued) Received color fax prints only in . Phone Line or Connections Dialing does not work. (No dial tone) Check the machine is printed Reduction) on page 4-10.) on page 12-14.) Poor sending quality. If there is still no ringing when you call your setup. (See Basic receiving operations (FAX-1840C...static on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE There is no answer, check the telephone line cord connection and make sure all telephone connections are cut Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto off or a single page is ...
...Faxes (Continued) Received color fax prints only in . Phone Line or Connections Dialing does not work. (No dial tone) Check the machine is printed Reduction) on page 4-10.) on page 12-14.) Poor sending quality. If there is still no ringing when you call your setup. (See Basic receiving operations (FAX-1840C...static on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE There is no answer, check the telephone line cord connection and make sure all telephone connections are cut Turn on Auto Reduction. (See Printing a reduced incoming fax (Auto off or a single page is ...
Users Manual - English
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... and is common to all devices that the Copy mode on page 9-1.) key is ( 51). Make sure the Brother TWAIN/WIA driver is crucial to sounds. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Software Difficulties (MFC-3240C and MFC-3340CN only) Cannot install software or print Run...the Scanner on the CD-ROM. If you are sending or receiving a fax message while a custom feature signal comes through on a single, shared line with your machine is set to the machine. Custom features on the LCD. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. Copying...
... and is common to all devices that the Copy mode on page 9-1.) key is ( 51). Make sure the Brother TWAIN/WIA driver is crucial to sounds. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Software Difficulties (MFC-3240C and MFC-3340CN only) Cannot install software or print Run...the Scanner on the CD-ROM. If you are sending or receiving a fax message while a custom feature signal comes through on a single, shared line with your machine is set to the machine. Custom features on the LCD. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. Copying...
Users Manual - English
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... restarted. 3. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3340CN only) Removable Disk does not work , please turn off your PC and machine, and then turn it off.) Cannot access Removable Disk from within Windows®, you must take out the media card before you try again... the USB cable. c) If you have tried "Eject" from Desktop icon. e)If all of the network are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE If possible, try connecting the machine to verify that your hub using a different cable.
... restarted. 3. DIFFICULTY SUGGESTIONS PhotoCapture Center™ Difficulties (MFC-3340CN only) Removable Disk does not work , please turn off your PC and machine, and then turn it off.) Cannot access Removable Disk from within Windows®, you must take out the media card before you try again... the USB cable. c) If you have tried "Eject" from Desktop icon. e)If all of the network are good, the machine shows LAN Active for 2 seconds. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE If possible, try connecting the machine to verify that your hub using a different cable.
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.... 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to select Basic, (or Normal). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you can select High to return to 9600 bps. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 The machine adjusts the modem speed for compatibility with your phone line, you may prefer to use...
.... 1 Press Menu/Set, 2, 0, 1. 2 Press ▲ or ▼ to select Basic, (or Normal). 1.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you can select High to return to 9600 bps. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 The machine adjusts the modem speed for compatibility with your phone line, you may prefer to use...
Users Manual - English
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Cleaning the print head consumes ink. The machine will regularly clean the print head. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can start the cleaning process manually if needed. Touching the print head may cause...2 Press ▲ or ▼ to select Black, Color or All. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Press Menu/Set. 3 ...
Cleaning the print head consumes ink. The machine will regularly clean the print head. If you get a horizontal line in the text or graphics on page i). 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can start the cleaning process manually if needed. Touching the print head may cause...2 Press ▲ or ▼ to select Black, Color or All. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on your printed pages. Press Menu/Set. 3 ...
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.../Set. 3 Press ▲ or ▼ to select Test Print. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 OK Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the... nozzles may be clogged. The machine begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing ...
.../Set. 3 Press ▲ or ▼ to select Test Print. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 OK Poor The LCD will ask you can check this by following these steps: Color block quality check The LCD shows: Is Quality OK? 1.Yes 2.No 6 Check the quality of the... nozzles may be clogged. The machine begins printing the Print Quality Check Sheet. 5 Check the sheet to see missing ...
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..., the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). The machine will start cleaning the print head. 9 After cleaning...and test print procedures at least five times. 8 Press 2 (No) for the clogged color. (Perhaps the ink cartridge was in this . Or, the ink may void the print head's warranty. The machine will start printing the Print Quality Check Sheet again and then return to step 5. 10 ...
..., the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE After the print head nozzle is still missing, call Brother Customer Service (see missing ink in your machine over six months or the expiration date written on page i). The machine will start cleaning the print head. 9 After cleaning...and test print procedures at least five times. 8 Press 2 (No) for the clogged color. (Perhaps the ink cartridge was in this . Or, the ink may void the print head's warranty. The machine will start printing the Print Quality Check Sheet again and then return to step 5. 10 ...