User Guide
Page 15
...-1 For your safety 11-1 IT power system (For Norway only 11-1 LAN connection (MFC-620CN only 11-1 International ENERGY STAR® Compliance Statement ... 11-1 Important safety instructions 11-2 Trademarks 11-4 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document jams 12-5 Document is jammed in the top of the ADF unit...
...-1 For your safety 11-1 IT power system (For Norway only 11-1 LAN connection (MFC-620CN only 11-1 International ENERGY STAR® Compliance Statement ... 11-1 Important safety instructions 11-2 Trademarks 11-4 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document jams 12-5 Document is jammed in the top of the ADF unit...
User Guide
Page 137
... if you try to get your attention. When an error message appears on the LCD, the machine will appear if you can easily identify and troubleshoot any difficulties. Media Error-This message will beep to access a media card in the drive (slot) that can occur while you're using the PhotoCapture...
... if you try to get your attention. When an error message appears on the LCD, the machine will appear if you can easily identify and troubleshoot any difficulties. Media Error-This message will beep to access a media card in the drive (slot) that can occur while you're using the PhotoCapture...
User Guide
Page 143
...start printing from Manual to another mode. 12 Troubleshooting and routine maintenance Troubleshooting Error messages As with any sophisticated office product, errors may occur. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Only) on page A-1.) Try the ...call . Visit us at http://solutions.brother.com. Connection Fail You tried to OFF. (See BT Call Sign ...
...start printing from Manual to another mode. 12 Troubleshooting and routine maintenance Troubleshooting Error messages As with any sophisticated office product, errors may occur. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Only) on page A-1.) Try the ...call . Visit us at http://solutions.brother.com. Connection Fail You tried to OFF. (See BT Call Sign ...
User Guide
Page 144
... a problem with the media drive. No Cartridge An ink cartridge is available, black and white faxes will be received into memory as black and white. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 The machine will be sent as a black and white fax. Media Error (MFC-620CN only) The media card is either corrupted...
... a problem with the media drive. No Cartridge An ink cartridge is available, black and white faxes will be received into memory as black and white. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 2 The machine will be sent as a black and white fax. Media Error (MFC-620CN only) The media card is either corrupted...
User Guide
Page 145
...Verify the number and try again. -OR- Print the faxes that is not the correct size. Not Registered You tried to access a One-Touch (FAX-2440C) or Speed-Dial number that are in the memory. (See Printing a fax from the memory on page 4-9.) (Printing operation in progress finish and then ... dialled does not Response/Busy answer or is out of paper (Letter, Legal or A4), and then press Mono Start or Colour Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE No The number you can turn off Fax Storage. (See Setting Fax Storage on page 5-2.) (Fax sending or copy operation in process...
...Verify the number and try again. -OR- Print the faxes that is not the correct size. Not Registered You tried to access a One-Touch (FAX-2440C) or Speed-Dial number that are in the memory. (See Printing a fax from the memory on page 4-9.) (Printing operation in progress finish and then ... dialled does not Response/Busy answer or is out of paper (Letter, Legal or A4), and then press Mono Start or Colour Start. 12 - 3 TROUBLESHOOTING AND ROUTINE MAINTENANCE No The number you can turn off Fax Storage. (See Setting Fax Storage on page 5-2.) (Fax sending or copy operation in process...
User Guide
Page 146
... faxes, disconnect the machine from the power source for several minutes then reconnect it . -OR- Go to your PC. 3. Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Press Mono Start. 5. After faxes are transferred, disconnect the machine from the power source for several hours...
... faxes, disconnect the machine from the power source for several minutes then reconnect it . -OR- Go to your PC. 3. Please see Using Brother PC-FAX software on the CD-ROM.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 4 Press Mono Start. 5. After faxes are transferred, disconnect the machine from the power source for several hours...
User Guide
Page 147
Press Stop/Exit. Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below.
Press Stop/Exit. Press Stop/Exit. 12 - 5 TROUBLESHOOTING AND ROUTINE MAINTENANCE Document jams If the document is not jammed. 2 Open the ADF cover. 3 Pull the jammed document out to the left . 4 Close the ADF cover. Document is jammed in the top of the ADF unit. 1 Take out any paper from the ADF that is not jammed. 2 Lift the document cover. 3 Pull the jammed document out to the right or left . 4 Close the document cover. Document is jammed inside the ADF unit. 1 Take out any paper from the ADF that is jammed, follow the steps below.
User Guide
Page 148
Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Printer jam or paper jam Remove the jammed paper depending on where it . Paper is jammed in the machine.
Paper Tray 2 Pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine. Jammed paper TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 6 Printer jam or paper jam Remove the jammed paper depending on where it . Paper is jammed in the machine.
User Guide
Page 149
Paper is jammed underneath the print head, disconnect the machine from the right-hand side of the machine. Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the machine until it locks securely into the open position. 4 Remove the jammed paper. Scanner Cover If the paper is jammed inside the machine 1 Remove the Jam Clear Cover.
Paper is jammed underneath the print head, disconnect the machine from the right-hand side of the machine. Jam Clear Cover 2 Re-insert the Jam Clear Cover. 3 If you can not pull out the jammed paper, lift the scanner cover from the power source so you can move the print head to take out the paper. 12 - 7 TROUBLESHOOTING AND ROUTINE MAINTENANCE Pull the jammed paper out of the machine until it locks securely into the open position. 4 Remove the jammed paper. Scanner Cover If the paper is jammed inside the machine 1 Remove the Jam Clear Cover.
User Guide
Page 150
Gently push the scanner cover support and close the scanner cover. 5 Lift the scanner cover to release the lock. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8
Gently push the scanner cover support and close the scanner cover. 5 Lift the scanner cover to release the lock. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 8
User Guide
Page 151
...to see if the LCD is adjusted correctly. (See How to load paper, envelopes and post cards on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE In the printer driver 'Basic' tab, click 'Settings,' and check 'Enhanced Normal Printing.' SUGGESTIONS Check the interface cable connection ...Characters and lines are skewed. Cartridge expiration dates are printed on both the machine and your computer. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. If you are having difficulty with your machine is between 20°C to two years if kept ...
...to see if the LCD is adjusted correctly. (See How to load paper, envelopes and post cards on page 1-15.) 12 - 9 TROUBLESHOOTING AND ROUTINE MAINTENANCE In the printer driver 'Basic' tab, click 'Settings,' and check 'Enhanced Normal Printing.' SUGGESTIONS Check the interface cable connection ...Characters and lines are skewed. Cartridge expiration dates are printed on both the machine and your computer. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. If you are having difficulty with your machine is between 20°C to two years if kept ...
User Guide
Page 152
... multiple pages Printed pages are not loaded in the Basic tab of the printed page. Highest resolution needs longer data processing, transfer and printing time. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Stains appear on the CD-ROM.) If the image data is with the sending machine. Print speed is not working...
... multiple pages Printed pages are not loaded in the Basic tab of the printed page. Highest resolution needs longer data processing, transfer and printing time. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 10 Stains appear on the CD-ROM.) If the image data is with the sending machine. Print speed is not working...
User Guide
Page 153
... Line Type on page 2-3.) Receiving Faxes Cannot receive a fax Make sure the machine is probably temporary noise or static on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Print the Transmission Verification Report and check for a dial tone. Make a copy to check the line. Check for an error. (See Printing...
... Line Type on page 2-3.) Receiving Faxes Cannot receive a fax Make sure the machine is probably temporary noise or static on page 12-23.) 12 - 11 TROUBLESHOOTING AND ROUTINE MAINTENANCE Print the Transmission Verification Report and check for a dial tone. Make a copy to check the line. Check for an error. (See Printing...
User Guide
Page 154
...on page 4-6.) Transferring a Fax Call to all devices that send and receive data on a single, shared line with the machine connected. Brother's ECM feature should help overcome this message or you restart your machine answers, hang up immediately. Copying Difficulties Cannot make a copy Make sure... custom features. This condition is related to your machine, it off as a calling fax machine and respond with no custom features. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Clean the scanner. (See Cleaning the scanner on page 12-23.) Poor copy results when using ...
...on page 4-6.) Transferring a Fax Call to all devices that send and receive data on a single, shared line with the machine connected. Brother's ECM feature should help overcome this message or you restart your machine answers, hang up immediately. Copying Difficulties Cannot make a copy Make sure... custom features. This condition is related to your machine, it off as a calling fax machine and respond with no custom features. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 12 Clean the scanner. (See Cleaning the scanner on page 12-23.) Poor copy results when using ...
User Guide
Page 155
... on page 8-1.) Then the current settings of the above do the following: 1. Print Network Configuration list. (See Printing reports on page 12-14. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE If the connections are good. Other Difficulties Incorrect LCD language See How to a different port on your machine is being accessed. DIFFICULTY...
... on page 8-1.) Then the current settings of the above do the following: 1. Print Network Configuration list. (See Printing reports on page 12-14. 12 - 13 TROUBLESHOOTING AND ROUTINE MAINTENANCE If the connections are good. Other Difficulties Incorrect LCD language See How to a different port on your machine is being accessed. DIFFICULTY...
User Guide
Page 156
... the phone line, we recommend that you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Press Menu/Set. 3 Press Stop/Exit. How to change LCD language You can change the LCD language. 1 Press Menu/Set...
... the phone line, we recommend that you may prefer to use it only when needed. ■ Normal sets the modem speed at 14400 bps. (Default) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 14 Press Menu/Set. 3 Press Stop/Exit. How to change LCD language You can change the LCD language. 1 Press Menu/Set...
User Guide
Page 157
... finished, the machine will clean the print head. If you get a horizontal line in the text or graphics on your Brother dealer for service. 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Touching the print head may cause permanent damage and may void the print head's warranty. 1 Press Ink ...Management. 2 Press ▲ or ▼ to select Black, Color or All. How to standby mode automatically. Clean the print head ...
... finished, the machine will clean the print head. If you get a horizontal line in the text or graphics on your Brother dealer for service. 12 - 15 TROUBLESHOOTING AND ROUTINE MAINTENANCE Touching the print head may cause permanent damage and may void the print head's warranty. 1 Press Ink ...Management. 2 Press ▲ or ▼ to select Black, Color or All. How to standby mode automatically. Clean the print head ...
User Guide
Page 158
... of the four colour blocks on your output, some of the nozzles may be clogged. Press Menu/Set. 4 Press Colour Start. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Checking the print quality If faded or streaked colours and text appears on the sheet. (BK/Colour). 7 If all lines...
... of the four colour blocks on your output, some of the nozzles may be clogged. Press Menu/Set. 4 Press Colour Start. Black OK? 1.Yes 2.No TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 16 Checking the print quality If faded or streaked colours and text appears on the sheet. (BK/Colour). 7 If all lines...
User Guide
Page 159
... then return to Step 5. 10 Press Stop/Exit. Or, the ink may void the print head's warranty. If you still see missing ink in your Brother dealer. After the print head nozzle is finished, press Colour Start. If the problem still exists, repeat the cleaning and test print procedures at least... Check Sheet. Start Cleaning? 1.Yes 2.No The machine will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE
... then return to Step 5. 10 Press Stop/Exit. Or, the ink may void the print head's warranty. If you still see missing ink in your Brother dealer. After the print head nozzle is finished, press Colour Start. If the problem still exists, repeat the cleaning and test print procedures at least... Check Sheet. Start Cleaning? 1.Yes 2.No The machine will start cleaning the print head. 9 After cleaning is cleaned, the horizontal lines are gone. 12 - 17 TROUBLESHOOTING AND ROUTINE MAINTENANCE
User Guide
Page 160
Press Menu/Set. 3 Press ▲ or ▼ to Step 8. -OR- TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 18 The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to see if ...
Press Menu/Set. 3 Press ▲ or ▼ to Step 8. -OR- TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 18 The LCD shows: Is Alignment OK? 1.Yes 2.No 5 Check the 600 dpi and 1200 dpi test prints to see if ...