User Guide
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...-1 For your safety 11-1 IT power system (For Norway only 11-1 LAN connection (FAX-1940CN and MFC-3340CN only 11-1 International ENERGY STAR® Compliance Statement ... 11-1 Important safety instructions 11-2 Trademarks 11-4 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of the...
...-1 For your safety 11-1 IT power system (For Norway only 11-1 LAN connection (FAX-1940CN and MFC-3340CN only 11-1 International ENERGY STAR® Compliance Statement ... 11-1 Important safety instructions 11-2 Trademarks 11-4 Troubleshooting and routine maintenance 12-1 Troubleshooting 12-1 Error messages 12-1 Document Jam 12-5 Document is jammed inside the front of the...
User Guide
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... message will appear if you can occur while you're using the PhotoCapture Center™, you are working with images that can easily identify and troubleshoot any difficulties. Out of errors that are too large for the machine's memory. Understanding the Error Messages Once you are familiar with the types of...
... message will appear if you can occur while you're using the PhotoCapture Center™, you are working with images that can easily identify and troubleshoot any difficulties. Out of errors that are too large for the machine's memory. Understanding the Error Messages Once you are familiar with the types of...
User Guide
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...correct most common error messages are shown below. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION BT Call Sign On The machine is ...error message. is not closed completely. Re-start printing from Manual to send or receive again. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 1 12 Troubleshooting and routine maintenance Troubleshooting Error messages As with any sophisticated office product, errors may occur. Print data remains in the...
...correct most common error messages are shown below. If you need additional help, the Brother Solutions Center offers latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com. ERROR MESSAGES ERROR MESSAGE CAUSE ACTION BT Call Sign On The machine is ...error message. is not closed completely. Re-start printing from Manual to send or receive again. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 1 12 Troubleshooting and routine maintenance Troubleshooting Error messages As with any sophisticated office product, errors may occur. Print data remains in the...
User Guide
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.... Allow the machine to warm up. Replace the ink cartridges. (See Replacing the ink cartridges on page 12-25.) Reinsert the correct media card. 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE See Document Jam on page 1-8. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is...
.... Allow the machine to warm up. Replace the ink cartridges. (See Replacing the ink cartridges on page 12-25.) Reinsert the correct media card. 12 - 2 TROUBLESHOOTING AND ROUTINE MAINTENANCE See Document Jam on page 1-8. Ink Empty One or more of the ink cartridges are running out of the ink cartridges is...
User Guide
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... Storing One-Touch Dial numbers on page 5-1 and Storing Speed-Dial numbers on page 6-2.) -OR- Clear the data in progress finish and then try again. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 3 No The number you can turn off Fax Storage. (See Setting Fax Storage on page 5-2.) (Fax sending or copy operation in...
... Storing One-Touch Dial numbers on page 5-1 and Storing Speed-Dial numbers on page 6-2.) -OR- Clear the data in progress finish and then try again. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 3 No The number you can turn off Fax Storage. (See Setting Fax Storage on page 5-2.) (Fax sending or copy operation in...
User Guide
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... follow the steps below before disconnecting the machine so you cannot enter fax transfer mode. 3. Press Menu/Set, 9, 0, 1. 2. Please see Using Brother PC-FAX software on the CD-ROM.) 12 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can transfer them to another fax machine If you can transfer the Fax Journal report to your...
... follow the steps below before disconnecting the machine so you cannot enter fax transfer mode. 3. Press Menu/Set, 9, 0, 1. 2. Please see Using Brother PC-FAX software on the CD-ROM.) 12 - 4 TROUBLESHOOTING AND ROUTINE MAINTENANCE You can transfer them to another fax machine If you can transfer the Fax Journal report to your...
User Guide
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Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 3 Press Stop/Exit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 5 Document is jammed inside the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below.
Document Jam If the document is not jammed. 2 Pull the jammed document out toward the front of the machine. 3 Press Stop/Exit. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 5 Document is jammed inside the front of the machine. 1 Remove any paper from the ADF that is jammed, follow the steps below.
User Guide
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Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper 12 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed in the machine. Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine.
Printer jam or paper jam Remove the jammed paper depending on where it . Jammed paper 12 - 6 TROUBLESHOOTING AND ROUTINE MAINTENANCE Paper is jammed in the machine. Paper Tray 2 Slowly pull out the jammed paper to remove it is jammed inside the paper tray 1 Pull the paper tray out of the machine.
User Guide
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TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 7 Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open position until it locks securely into place. 4 Remove the jammed paper. Pull the jammed paper out of the machine. Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open cover to take out the paper.
TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 7 Jam Clear Cover 2 Re-insert the jam clear cover. 3 If you can not pull out the jammed paper, close the document support and the document tray and lift the open position until it locks securely into place. 4 Remove the jammed paper. Pull the jammed paper out of the machine. Top Cover If the paper is jammed inside the machine 1 Remove the jam clear cover. Paper is jammed underneath the print head, disconnect the machine from the power source so you can move the print head to the open cover to take out the paper.
User Guide
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... driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. SUGGESTIONS Check the interface cable connection on page 1-15.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 9 Check the machine is a problem with your machine... kept in text or graphics. If you are having difficulty with your machine, check the chart below and follow the troubleshooting tips. Printed text or images are stacked. Cartridge expiration dates are printed on page 1-10.) The recommended environment for up...
... driver 'Basic' tab, click 'Settings', and check 'Enhanced Normal Printing'. The Brother Solutions Center offers the latest FAQs and troubleshooting tips. SUGGESTIONS Check the interface cable connection on page 1-15.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 9 Check the machine is a problem with your machine... kept in text or graphics. If you are having difficulty with your machine, check the chart below and follow the troubleshooting tips. Printed text or images are stacked. Cartridge expiration dates are printed on page 1-10.) The recommended environment for up...
User Guide
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... page 1-15.) Check that the paper size setting in the application and in your machine. Machine does not print from another fax machine. 12 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE The sender's scanner may improve the print speed. Colour Enhancement is with the sending machine. Printing Received Faxes Condensed print and white...
... page 1-15.) Check that the paper size setting in the application and in your machine. Machine does not print from another fax machine. 12 - 10 TROUBLESHOOTING AND ROUTINE MAINTENANCE The sender's scanner may improve the print speed. Colour Enhancement is with the sending machine. Printing Received Faxes Condensed print and white...
User Guide
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...setup. (See Basic receiving operations (FAX-1835C, FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you frequently encounter interference on the phone line, try to change the menu setting of Compatibility to Basic. (See ...you frequently get 'Result:NG' on the Transmission Verification Report, your phone type. (See Setting the Phone Line Type on page 12-23.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11 Phone Line or Connections Dialling does not work. (No dial tone) Check the machine is probably temporary noise...
...setup. (See Basic receiving operations (FAX-1835C, FAX-1840C, MFC-3240C and MFC-3340CN only) on page 4-1 and Basic receiving operations (FAX-1940CN only) on page 4-3.) If you frequently encounter interference on the phone line, try to change the menu setting of Compatibility to Basic. (See ...you frequently get 'Result:NG' on the Transmission Verification Report, your phone type. (See Setting the Phone Line Type on page 12-23.) TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 11 Phone Line or Connections Dialling does not work. (No dial tone) Check the machine is probably temporary noise...
User Guide
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...sending or receiving faxes. This program will repair and reinstall the software. 'Device Busy' Make sure the machine is common to the machine. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. Copying Difficulties Cannot make a copy Make sure that send and receive data ...3340CN only) on page 4-8 and Fax Detect (FAX-1840C and FAX-1940CN only) on the line as CNG Tone. Deactivate the fax by turning Fax Detect to sounds. Custom features on the LCD. 12 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE If your machine, it is illuminated. (See Enter ...
...sending or receiving faxes. This program will repair and reinstall the software. 'Device Busy' Make sure the machine is common to the machine. Brother's ECM feature should help overcome this problem by pressing Stop/Exit. Copying Difficulties Cannot make a copy Make sure that send and receive data ...3340CN only) on page 4-8 and Fax Detect (FAX-1840C and FAX-1940CN only) on the line as CNG Tone. Deactivate the fax by turning Fax Detect to sounds. Custom features on the LCD. 12 - 12 TROUBLESHOOTING AND ROUTINE MAINTENANCE If your machine, it is illuminated. (See Enter ...
User Guide
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...machine to a different port on and is On Line and in again. d) If an error message appears when you continue. Network Difficulties (FAX-1940CN and MFC-3340CN only) I cannot print over the Network Make sure that the cabling and network connections are good, the machine shows LAN Active ...media card into the media slot. Disconnect the USB cable. 2. Wait a while and then try to verify that your machine is being accessed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 13 Reconnect the LAN cable to the hub to eject the media card, it back in Ready mode. Install the ...
...machine to a different port on and is On Line and in again. d) If an error message appears when you continue. Network Difficulties (FAX-1940CN and MFC-3340CN only) I cannot print over the Network Make sure that the cabling and network connections are good, the machine shows LAN Active ...media card into the media slot. Disconnect the USB cable. 2. Wait a while and then try to verify that your machine is being accessed. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 13 Reconnect the LAN cable to the hub to eject the media card, it back in Ready mode. Install the ...
User Guide
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The machine adjusts the modem speed for fax operations. 1 Press Menu/Set, 2, 0, 2. 2 Press ▲ or ▼ to select Basic, (or Normal). 2.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you adjust the Equalization for compatibility. Compatibility If you are having difficulty sending or receiving a fax due to possible interference ... Stop/Exit. ■ Basic reduces the modem speed to use it only when needed. ■ Normal sets the modem speed at 14400 bps. 12 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE
The machine adjusts the modem speed for fax operations. 1 Press Menu/Set, 2, 0, 2. 2 Press ▲ or ▼ to select Basic, (or Normal). 2.Compatibility For FAX-1940CN, MFC-3240C and MFC-3340CN, you adjust the Equalization for compatibility. Compatibility If you are having difficulty sending or receiving a fax due to possible interference ... Stop/Exit. ■ Basic reduces the modem speed to use it only when needed. ■ Normal sets the modem speed at 14400 bps. 12 - 14 TROUBLESHOOTING AND ROUTINE MAINTENANCE
User Guide
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...the print has not improved, call your printed pages. The machine will go back to select Black, Color or All. How to select Cleaning. Touching the print head may cause permanent damage and may void the...quality Cleaning the print head To ensure good print quality, the machine will regularly clean the print head. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 15 You can start the cleaning process manually if needed. Cleaning the print ... line in the text or graphics on your Brother dealer for service. Press Menu/Set. 3 Press ▲ or ▼ to standby mode automatically.
...the print has not improved, call your printed pages. The machine will go back to select Black, Color or All. How to select Cleaning. Touching the print head may cause permanent damage and may void the...quality Cleaning the print head To ensure good print quality, the machine will regularly clean the print head. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 15 You can start the cleaning process manually if needed. Cleaning the print ... line in the text or graphics on your Brother dealer for service. Press Menu/Set. 3 Press ▲ or ▼ to standby mode automatically.
User Guide
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... Sheet and looking at the nozzle check pattern. 1 Press Ink Management. 2 Press ▲ or ▼ to select Test Print. Black OK? 1.Yes 2.No 12 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. 4 Press Colour Start. OK Poor The LCD will ask you can check this by following these steps: Colour block...
... Sheet and looking at the nozzle check pattern. 1 Press Ink Management. 2 Press ▲ or ▼ to select Test Print. Black OK? 1.Yes 2.No 12 - 16 TROUBLESHOOTING AND ROUTINE MAINTENANCE Press Menu/Set. 4 Press Colour Start. OK Poor The LCD will ask you can check this by following these steps: Colour block...
User Guide
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If you still see missing ink in your Brother dealer. When a print head nozzle is clogged the printed sample looks like this Print Quality Check Sheet, repeat the cleaning and test print procedures at ... ink cartridge. The LCD shows: Start Cleaning? 1.Yes 2.No Press 1 (Yes). If ink is finished, press Colour Start. Caution Do NOT touch the print head. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 17 The machine will start printing the Print Quality Check Sheet again and then return to step 5. 10 Press Stop/Exit...
If you still see missing ink in your Brother dealer. When a print head nozzle is clogged the printed sample looks like this Print Quality Check Sheet, repeat the cleaning and test print procedures at ... ink cartridge. The LCD shows: Start Cleaning? 1.Yes 2.No Press 1 (Yes). If ink is finished, press Colour Start. Caution Do NOT touch the print head. TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 - 17 The machine will start printing the Print Quality Check Sheet again and then return to step 5. 10 Press Stop/Exit...
User Guide
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... Menu/Set. 3 Press ▲ or ▼ to see if number 5 most closely matches the number 0 sample 1200dpi Adjust Select Best # 5 (1-8). 8 Press Stop/Exit. 12 - 18 TROUBLESHOOTING AND ROUTINE MAINTENANCE Checking the printing alignment You should rarely need to adjust the printing alignment however, if after transporting the machine your printed text...
... Menu/Set. 3 Press ▲ or ▼ to see if number 5 most closely matches the number 0 sample 1200dpi Adjust Select Best # 5 (1-8). 8 Press Stop/Exit. 12 - 18 TROUBLESHOOTING AND ROUTINE MAINTENANCE Checking the printing alignment You should rarely need to adjust the printing alignment however, if after transporting the machine your printed text...