Monitoring Guide
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... can use to monitor a data attribute of a BlackBerry device user 24 Changing and deleting rules...25 Changing the order that rules appear in the BlackBerry Monitoring Service console 26 Specify a threshold maintenance window 27 5 Alarms...28 Identifying alarms...28 Color, state, and severity of alarm icons 28 Identifying alarms and alarm severity in the alarm panel 28 Check for alarms for a BlackBerry Enterprise Server component or BlackBerry device user 29 Managing alarms...
... can use to monitor a data attribute of a BlackBerry device user 24 Changing and deleting rules...25 Changing the order that rules appear in the BlackBerry Monitoring Service console 26 Specify a threshold maintenance window 27 5 Alarms...28 Identifying alarms...28 Color, state, and severity of alarm icons 28 Identifying alarms and alarm severity in the alarm panel 28 Check for alarms for a BlackBerry Enterprise Server component or BlackBerry device user 29 Managing alarms...
Monitoring Guide
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...settings for servers that the BlackBerry Monitoring Service uses SNMP to monitor.. 41 Change SNMP port numbers and community names 41 Configuring non-SNMP server monitoring...42 Change how often the BlackBerry Monitoring Service collects data from a server that it does not use SNMP to monitor...42 Change the key store password for the certificate that the BlackBerry Monitoring Service console uses...... 42 Import a new SSL certificate for the BlackBerry Monitoring Service 43 10 BlackBerry Monitoring Service log files...45 Changing how BlackBerry Monitoring Service components create log files...
...settings for servers that the BlackBerry Monitoring Service uses SNMP to monitor.. 41 Change SNMP port numbers and community names 41 Configuring non-SNMP server monitoring...42 Change how often the BlackBerry Monitoring Service collects data from a server that it does not use SNMP to monitor...42 Change the key store password for the certificate that the BlackBerry Monitoring Service console uses...... 42 Import a new SSL certificate for the BlackBerry Monitoring Service 43 10 BlackBerry Monitoring Service log files...45 Changing how BlackBerry Monitoring Service components create log files...
Monitoring Guide
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...; Client Access License information, such as the number of the BlackBerry device users that the BlackBerry Enterprise Server sends to BlackBerry devices 5 The BlackBerry Monitoring Service monitors the BlackBerry Enterprise Server components. It polls each component and retrieves SNMP data that it stores in a database and displays in your organization's environment by creating thresholds that are configured for BlackBerry devices that monitor the activity of components that are running BlackBerry® Device Software version 4.5 or later. Feature web-based administration...
...; Client Access License information, such as the number of the BlackBerry device users that the BlackBerry Enterprise Server sends to BlackBerry devices 5 The BlackBerry Monitoring Service monitors the BlackBerry Enterprise Server components. It polls each component and retrieves SNMP data that it stores in a database and displays in your organization's environment by creating thresholds that are configured for BlackBerry devices that monitor the activity of components that are running BlackBerry® Device Software version 4.5 or later. Feature web-based administration...
Monitoring Guide
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... a network management tool that can receive SNMP trap messages. 6 Monitoring Guide BlackBerry Monitoring Service Feature Description • messaging statistics, such as the number of email messages that BlackBerry devices send and receive • messaging server information, such as the hung thread count • connection information for the BlackBerry Configuration Database, BlackBerry Controller, and SRP connections user monitoring and diagnostic tests for BlackBerry devices You can use the BlackBerry Monitoring Service console to run default reports or create custom reports to...
... a network management tool that can receive SNMP trap messages. 6 Monitoring Guide BlackBerry Monitoring Service Feature Description • messaging statistics, such as the number of email messages that BlackBerry devices send and receive • messaging server information, such as the hung thread count • connection information for the BlackBerry Configuration Database, BlackBerry Controller, and SRP connections user monitoring and diagnostic tests for BlackBerry devices You can use the BlackBerry Monitoring Service console to run default reports or create custom reports to...
Monitoring Guide
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...: 8 Monitoring Guide Web address and user roles for the BlackBerry Monitoring Service console Role Security Administrator Enterprise Administrator Monitoring System Administrator Monitoring View Administrator Permission performs all actions in the BlackBerry Administration Service console and BlackBerry Monitoring Service console views but cannot change contacts • configure notifications for BlackBerry device user accounts • generates reports • creates charts • views alarms in the alarm panel • views messages in the BlackBerry Monitoring Service console...
...: 8 Monitoring Guide Web address and user roles for the BlackBerry Monitoring Service console Role Security Administrator Enterprise Administrator Monitoring System Administrator Monitoring View Administrator Permission performs all actions in the BlackBerry Administration Service console and BlackBerry Monitoring Service console views but cannot change contacts • configure notifications for BlackBerry device user accounts • generates reports • creates charts • views alarms in the alarm panel • views messages in the BlackBerry Monitoring Service console...
Monitoring Guide
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...and View a device permissions, when you can use to locate the BlackBerry Enterprise Server, component, or BlackBerry device that you want to configure. For more information, see the BlackBerry Enterprise Server Installation Guide. For more information about the installation process, see the BlackBerry Enterprise Server Administration Guide. Overview of the BlackBerry Monitoring Service console Best practice If you create an administrator account by assigning permissions to the administrator account. • Assign the View a user permission and select the All groups option...
...and View a device permissions, when you can use to locate the BlackBerry Enterprise Server, component, or BlackBerry device that you want to configure. For more information, see the BlackBerry Enterprise Server Installation Guide. For more information about the installation process, see the BlackBerry Enterprise Server Administration Guide. Overview of the BlackBerry Monitoring Service console Best practice If you create an administrator account by assigning permissions to the administrator account. • Assign the View a user permission and select the All groups option...
Monitoring Guide
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... of the computer that hosts the BlackBerry Monitoring Service. To access the BlackBerry device dashboard, you must configure your BlackBerry device to view alarms, messages, and the status of BlackBerry® Enterprise Server instances and BlackBerry Enterprise Server components. You can use the BlackBerry device dashboard to use a direct TLS connection. After you configure the TLS Default setting, you can type the web address for the BlackBerry Configuration Database. 10 In the BlackBerry device options, on the Security Options menu, on the BlackBerry device dashboard. You...
... of the computer that hosts the BlackBerry Monitoring Service. To access the BlackBerry device dashboard, you must configure your BlackBerry device to view alarms, messages, and the status of BlackBerry® Enterprise Server instances and BlackBerry Enterprise Server components. You can use the BlackBerry device dashboard to use a direct TLS connection. After you configure the TLS Default setting, you can type the web address for the BlackBerry Configuration Database. 10 In the BlackBerry device options, on the Security Options menu, on the BlackBerry device dashboard. You...
Monitoring Guide
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... Configuration menu, expand Servers. 2. The BlackBerry® Monitoring Service stores the SNMP data in a database and displays it in your organization's environment, make sure that you have the SNMP port number and community name of SNMP servers, click the wrench icon beside the BlackBerry Enterprise Server that you want to monitor. 4. In the list of the computer that hosts the BlackBerry Enterprise Server. Click Manage servers. 3. In the BlackBerry Monitoring Service console, on monitoring check...
... Configuration menu, expand Servers. 2. The BlackBerry® Monitoring Service stores the SNMP data in a database and displays it in your organization's environment, make sure that you have the SNMP port number and community name of SNMP servers, click the wrench icon beside the BlackBerry Enterprise Server that you want to monitor. 4. In the list of the computer that hosts the BlackBerry Enterprise Server. Click Manage servers. 3. In the BlackBerry Monitoring Service console, on monitoring check...
Monitoring Guide
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... level or status of the data attributes, and you can create thresholds that you can use to monitor a BlackBerry Enterprise Server component, 23 Generate a graph that you want to identify which BlackBerry Enterprise Server instance hosts the component. Click an instance of the data attributes. Related topics Create a threshold that you can view a component's configuration settings to graph. 5. For example, you want to view. On the appropriate tab, locate the configuration settings or data attributes...
... level or status of the data attributes, and you can create thresholds that you can use to monitor a BlackBerry Enterprise Server component, 23 Generate a graph that you want to identify which BlackBerry Enterprise Server instance hosts the component. Click an instance of the data attributes. Related topics Create a threshold that you can view a component's configuration settings to graph. 5. For example, you want to view. On the appropriate tab, locate the configuration settings or data attributes...
Monitoring Guide
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... fails over to a standby BlackBerry Enterprise Server component, the BlackBerry Monitoring Service changes the status of specific components. A failover stops the operation of the standby component to detect hung threads. The BlackBerry Monitoring Service console does not display components that the failover process stops. If you configure the BlackBerry Monitoring Service to receive SNMP trap messages from sending or receiving email messages. The status of load-balanced components in the BlackBerry Monitoring Service console. A hung thread might prevent BlackBerry device users...
... fails over to a standby BlackBerry Enterprise Server component, the BlackBerry Monitoring Service changes the status of specific components. A failover stops the operation of the standby component to detect hung threads. The BlackBerry Monitoring Service console does not display components that the failover process stops. If you configure the BlackBerry Monitoring Service to receive SNMP trap messages from sending or receiving email messages. The status of load-balanced components in the BlackBerry Monitoring Service console. A hung thread might prevent BlackBerry device users...
Monitoring Guide
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... BlackBerry® Enterprise Server over the wireless network. Press the Menu key. 3. Click Diagnostics Test. 4. On the menu, click Send. 20 In the BlackBerry Monitoring Service console, on the Device Diagnostics statistics tab, in the Configuration section, check the Time stamp value to determine whether the diagnostic test results are not current, the BlackBerry Monitoring Service console displays the results of a request. Click the display name for a BlackBerry device...
... BlackBerry® Enterprise Server over the wireless network. Press the Menu key. 3. Click Diagnostics Test. 4. On the menu, click Send. 20 In the BlackBerry Monitoring Service console, on the Device Diagnostics statistics tab, in the Configuration section, check the Time stamp value to determine whether the diagnostic test results are not current, the BlackBerry Monitoring Service console displays the results of a request. Click the display name for a BlackBerry device...
Monitoring Guide
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... services. 2. In the Device drop-down list, click the modem. 4. Click Edit configuration. 4. Click Email. 3. Click SMS. 3. Add the SMTP settings for the messaging server. c. You cannot use a BlackBerry device as the computer that hosts the BlackBerry Monitoring Service. To test that the BlackBerry Monitoring Service sent the test email message. 6. Configure the BlackBerry Monitoring Service to send SMS text messages To send notification messages as SMS text messages from the BlackBerry® Monitoring Service to contacts, you must be located...
... services. 2. In the Device drop-down list, click the modem. 4. Click Edit configuration. 4. Click Email. 3. Click SMS. 3. Add the SMTP settings for the messaging server. c. You cannot use a BlackBerry device as the computer that hosts the BlackBerry Monitoring Service. To test that the BlackBerry Monitoring Service sent the test email message. 6. Configure the BlackBerry Monitoring Service to send SMS text messages To send notification messages as SMS text messages from the BlackBerry® Monitoring Service to contacts, you must be located...
Monitoring Guide
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... trap messages from the BlackBerry® Enterprise Server instances so that host the BlackBerry® Enterprise Server instances to send SNMP trap messages to receive SNMP trap messages from the SNMP trap messages. Click Manage traps. 3. If the computer that hosts the BlackBerry Monitoring Service has multiple IP addresses, the BlackBerry Monitoring Service will check all of the BlackBerry Enterprise Server instances and components from . 6. If you can obtain information about the activity and connection status...
... trap messages from the BlackBerry® Enterprise Server instances so that host the BlackBerry® Enterprise Server instances to send SNMP trap messages to receive SNMP trap messages from the SNMP trap messages. Click Manage traps. 3. If the computer that hosts the BlackBerry Monitoring Service has multiple IP addresses, the BlackBerry Monitoring Service will check all of the BlackBerry Enterprise Server instances and components from . 6. If you can obtain information about the activity and connection status...
Monitoring Guide
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... a new report using report settings that you saved Before you begin: Create a custom report and save the report settings so that the BlackBerry Monitoring Service returns in the custom report, perform the following actions: • Click the name of the server that hosts the BlackBerry Enterprise Server component or the group of BlackBerry device users that you can generate a new report using the same settings later, select the Save report configuration check box. 13. In the BlackBerry® Monitoring Service console, on the Monitoring menu...
... a new report using report settings that you saved Before you begin: Create a custom report and save the report settings so that the BlackBerry Monitoring Service returns in the custom report, perform the following actions: • Click the name of the server that hosts the BlackBerry Enterprise Server component or the group of BlackBerry device users that you can generate a new report using the same settings later, select the Save report configuration check box. 13. In the BlackBerry® Monitoring Service console, on the Monitoring menu...
Monitoring Guide
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... use historical data that the tool uses to create appropriate thresholds. You can run the tool, the tool lists the components and data attributes that it uses default settings to create appropriate thresholds, or you accumulate more accurate. If you can create a configuration file to change the settings in a command prompt window and a log file that the BlackBerry Threshold Analysis Tool creates thresholds for The BlackBerry® Threshold Analysis Tool creates thresholds for . 48 To locate data attributes in the BlackBerry Monitoring Service...
... use historical data that the tool uses to create appropriate thresholds. You can run the tool, the tool lists the components and data attributes that it uses default settings to create appropriate thresholds, or you accumulate more accurate. If you can create a configuration file to change the settings in a command prompt window and a log file that the BlackBerry Threshold Analysis Tool creates thresholds for The BlackBerry® Threshold Analysis Tool creates thresholds for . 48 To locate data attributes in the BlackBerry Monitoring Service...
Monitoring Guide
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...You can use ANSI® or UTF-8 encoding. Monitoring Guide Configuring the BlackBerry Threshold Analysis Tool Locations and names of data attributes in the BlackBerry Monitoring Service console Names of data attributes that the BlackBerry Threshold Analysis Tool displays in the command prompt window and log file Synchronization Service > Database connection > Errors DCS_syncserver_databaseconn_connectionstats > errs Configuring the BlackBerry Threshold Analysis Tool When you run the tool. To add comments to create thresholds. Sample: Configuration file with a number sign...
...You can use ANSI® or UTF-8 encoding. Monitoring Guide Configuring the BlackBerry Threshold Analysis Tool Locations and names of data attributes in the BlackBerry Monitoring Service console Names of data attributes that the BlackBerry Threshold Analysis Tool displays in the command prompt window and log file Synchronization Service > Database connection > Errors DCS_syncserver_databaseconn_connectionstats > errs Configuring the BlackBerry Threshold Analysis Tool When you run the tool. To add comments to create thresholds. Sample: Configuration file with a number sign...
Monitoring Guide
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...tool creates to the BlackBerry Monitoring Service database. You can run the tool without adding or updating any new rules to the BlackBerry Monitoring Service. • Type thresholdtool [-update | -noupdate] -i to specify a configuration file that hosts the BlackBerry® Monitoring Service, in the Windows® Services, stop the BlackBerry Monitoring Service Application Core service. 1. Run the BlackBerry Threshold Analysis Tool Before you must use to the path where the thresholdtool.exe file is :\Program Files\Research In Motion\BlackBerry Enterprise Server\Monitoring Service...
...tool creates to the BlackBerry Monitoring Service database. You can run the tool without adding or updating any new rules to the BlackBerry Monitoring Service. • Type thresholdtool [-update | -noupdate] -i to specify a configuration file that hosts the BlackBerry® Monitoring Service, in the Windows® Services, stop the BlackBerry Monitoring Service Application Core service. 1. Run the BlackBerry Threshold Analysis Tool Before you must use to the path where the thresholdtool.exe file is :\Program Files\Research In Motion\BlackBerry Enterprise Server\Monitoring Service...
Monitoring Guide
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... is located on a separate computer. Configure the SNMP trap service To send SNMP trap messages from the BlackBerry® Enterprise Server to . Monitoring Guide Configuring SNMP traps Configuring SNMP traps To monitor a BlackBerry® Enterprise Server using SNMP traps, you must specify where the SNMP trap service can use the SNMP trap management tool that you installed or a standalone SNMP trap management tool. On the computer that hosts the BlackBerry Enterprise Server, in the Windows® Services, change...
... is located on a separate computer. Configure the SNMP trap service To send SNMP trap messages from the BlackBerry® Enterprise Server to . Monitoring Guide Configuring SNMP traps Configuring SNMP traps To monitor a BlackBerry® Enterprise Server using SNMP traps, you must specify where the SNMP trap service can use the SNMP trap management tool that you installed or a standalone SNMP trap management tool. On the computer that hosts the BlackBerry Enterprise Server, in the Windows® Services, change...
Monitoring Guide
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...out the line 0. 5. By default, the JNDI delegate port is configured to the firewall. 61 Add the JNDI delegate port that hosts a BlackBerry Administration Service instance, navigate to port 5000. 4. Monitoring Guide Troubleshooting Troubleshooting 13 Troubleshooting: BlackBerry Monitoring Service connections A user cannot log in step 3 to 0 (any port from port 1000 to :\Program Files \Research In Motion\BlackBerry Enterprise Server\BAS\server\default\conf. 2. Possible solution Configure the JNDI delegate port to use a specific port number and open service-port-bindings...
...out the line 0. 5. By default, the JNDI delegate port is configured to the firewall. 61 Add the JNDI delegate port that hosts a BlackBerry Administration Service instance, navigate to port 5000. 4. Monitoring Guide Troubleshooting Troubleshooting 13 Troubleshooting: BlackBerry Monitoring Service connections A user cannot log in step 3 to 0 (any port from port 1000 to :\Program Files \Research In Motion\BlackBerry Enterprise Server\BAS\server\default\conf. 2. Possible solution Configure the JNDI delegate port to use a specific port number and open service-port-bindings...
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... documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software. 66 Any Third Party Products and Services that your airtime service provider has agreed to do so. Certain features outlined in relation thereto. Installation or use Third Party Products and Services until all of third party rights. Your use Third Party Products and Services and if any third party licenses are required to support...
... documentation require a minimum version of BlackBerry® Enterprise Server, BlackBerry® Desktop Software, and/or BlackBerry® Device Software. 66 Any Third Party Products and Services that your airtime service provider has agreed to do so. Certain features outlined in relation thereto. Installation or use Third Party Products and Services until all of third party rights. Your use Third Party Products and Services and if any third party licenses are required to support...