Blackberry PRD-07630-054 - Enterprise Server Small/Medium Business Edition Support and Manuals
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Popular Blackberry PRD-07630-054 Manual Pages
Resource Kit - Page 4
... a source BlackBerry Enterprise Server 51
Configure the default settings to apply to specific user accounts ...BlackBerry Administration Service 62
Configuration file error ...62
XML Manifest Failed to Load ...63
Destination 5.0 server found but unable to find BUA installation 63
One or more user accounts do not have a Destination Server set 64
Troubleshooting preview errors ...64
ERROR...
Resource Kit - Page 6
... domain consists of organizer data and calendar information starts.
Live mode
Running the BlackBerry Enterprise Transporter in live mode or in a different MDM domain. Installation and Administration Guide
BlackBerry Enterprise Transporter
BlackBerry Enterprise
1
Transporter
You can use the BlackBerry Enterprise Transporter to move user accounts from one or more information on the...
Resource Kit - Page 8
... enable bulk mode, it is a best practice to configure a single default setting to apply to all of the BlackBerry Enterprise Server.
If you install a new BlackBerry Enterprise Server environment as part of the migration process, it is a best practice to use this option to upgrade your organization's environment in phases to the new production environment. If...
Resource Kit - Page 9
... Enterprise Server 5.0 or later, there might be moved only to devices.
Installation and Administration Guide
BlackBerry Enterprise Transporter
Data Group data
Software configurations
IT policy data
BlackBerry MDS Integration Service data
BlackBerry Browser configuration settings Synchronized public contacts and databases, and additional private contact folders
Description
The migration...
Resource Kit - Page 13
... to migrate user accounts and user configuration settings. Installation and Administration Guide
System requirements
Item
Requirement
configuration is not supported for the In the source and destination BlackBerry Administration Service, create an
BlackBerry Administration
administrator account that you must install the BlackBerry Enterprise Server User Administration Tool on the...
Resource Kit - Page 62
... to override the proxy server that is displayed with the error message to the BlackBerry Administration Service. Installation and Administration Guide
Troubleshooting
Troubleshooting
13
Configuration errors and warnings
The BlackBerry Enterprise Transporter cannot connect to the BlackBerry Administration Service
Possible cause
If you configured, in the EnterpriseTransporter.exe.config...
Resource Kit - Page 63
... file is 5.0 SP1 or later.
63
The BlackBerry Enterprise Transporter uses the BlackBerry Enterprise Server User Administration Tool to assign default settings for groups, IT policies, and software configurations to the user accounts that hosts the BlackBerry Enterprise Transporter. Installation and Administration Guide
Troubleshooting
• Use the sample configuration file located in...
Resource Kit - Page 64
....
64 Installation and Administration Guide
Troubleshooting
One or more user accounts do not have a Destination Server set
Description
This message appears if you did not select a destination BlackBerry Enterprise Server for one or more information about configuring the settings for user accounts that you want to move, see Configure the default settings that apply to specific user accounts...
Resource Kit - Page 66
... encryption scheme
Description
This message appears when the destination BlackBerry Enterprise Server does not support the encryption scheme that is specified in the source MDM domain with the email address that has never had BlackBerry devices activated. Installation and Administration Guide
Troubleshooting
User validation error messages
No users have been activated on destination server...
Resource Kit - Page 68
... SQL Server errors.
Installation and Administration Guide
Troubleshooting
This message appears only if the BlackBerry Enterprise Server instances in the BlackBerry Configuration Database.
Possible solution
To determine the cause of the BlackBerry Device Software that is empty. Possible solution
After the migration process completes, configure the WLAN base configuration set is...
Resource Kit - Page 69
Installation and Administration Guide
Troubleshooting
Failed to the destination BlackBerry Enterprise Server.
69
The BlackBerry Enterprise Transporter can move the user account again. Possible solution
Try performing the following actions: • Review the BlackBerry Messaging Agent log file for user
Description
This message appears when the BlackBerry Enterprise Transporter cannot ...
Resource Kit - Page 71
... the log file for the BlackBerry Policy Service to the BlackBerry device. Installation and Administration Guide
Troubleshooting
MIGRATION / FAILED
Description
This message appears when the BlackBerry Enterprise Transporter cannot add the data for the user account to determine the cause of the error. By default, the log files for the BlackBerry Policy Service are
located at :\Program Files...
Resource Kit - Page 72
... Guide
Troubleshooting
Possible solution
Try performing the following actions:
• Manually resend the IT policy from the device. Any other task / FAILED or NOT_STARTED
Description
This message appears if some other task failed but the command does not complete. By default, the log files are located at :\Users \\AppData\Roaming\Research In Motion\BlackBerry...
Resource Kit - Page 73
....
• Run the migration process with Ignore warnings selected. Installation and Administration Guide
Troubleshooting
IT policy error messages
Last IT Policy Command Failed or Pending
Description
These messages appear when the last Set IT Policy command that is associated with a user account. This can happen if the BlackBerry Device Software is earlier than version 4.0.2. • If...
Resource Kit - Page 80
.../or BlackBerry Device Software. Any Third Party Products and Services that your airtime service provider has agreed to support all necessary licenses have been acquired. NOTHING IN THIS DOCUMENTATION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR
80 Prior to subscribing for, installing, or using any Third Party Products and Services, it is your service provider...
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