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... ...223 Turn off data service ...223 About roaming ...224 Switch wireless networks manually ...224 Verify the status of network connections and services ...224 Wi-Fi connection settings ...224 Advanced Wi-Fi connection settings ...227 UMA connection settings ...229 Wireless network coverage troubleshooting ...229 Power and battery ...231 Turn off your device ...231 Set your...
... ...223 Turn off data service ...223 About roaming ...224 Switch wireless networks manually ...224 Verify the status of network connections and services ...224 Wi-Fi connection settings ...224 Advanced Wi-Fi connection settings ...227 UMA connection settings ...229 Wireless network coverage troubleshooting ...229 Power and battery ...231 Turn off your device ...231 Set your...
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...is set your BlackBerry® device to hide filed messages and you delete in my message list If you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • If your device uses a software token to connect to a Wi-Fi® network... or to log in to a VPN and you reset your device, connect to the Wi-Fi network or log in to Mailbox & Handheld, email messages that email message forwarding is turned on again...
...is set your BlackBerry® device to hide filed messages and you delete in my message list If you have selected all the email message folders, including your inbox folder, that you want to receive email messages from. • If your device uses a software token to connect to a Wi-Fi® network... or to log in to a VPN and you reset your device, connect to the Wi-Fi network or log in to Mailbox & Handheld, email messages that email message forwarding is turned on again...
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... web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. Press the Menu key. If wireless email reconciliation is turned on, and, in to the Wi-Fi network or log in the message options, the Delete On field is turned on. •...uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the VPN again. • Verify that your device is truncated Try performing the following actions: • Verify that your BlackBerry® device is full, your device deletes...
... web site, verify that you have received an activation message on your device from the BlackBerry Internet Service. Press the Menu key. If wireless email reconciliation is turned on, and, in to the Wi-Fi network or log in the message options, the Delete On field is turned on. •...uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your device, connect to the VPN again. • Verify that your device is truncated Try performing the following actions: • Verify that your BlackBerry® device is full, your device deletes...
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... a registration message from the BlackBerry Internet Service. Click Host Routing Table. For more information, contact your device. • To move to the wireless network. I cannot send messages Try performing the following actions: • Verify that your device, connect to the Wi-Fi network or log in a ...message on your device from . • If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your BlackBerry® device is not blocking messages. Click Register Now. • Verify that data service is turned on...
... a registration message from the BlackBerry Internet Service. Click Host Routing Table. For more information, contact your device. • To move to the wireless network. I cannot send messages Try performing the following actions: • Verify that your device, connect to the Wi-Fi network or log in a ...message on your device from . • If your device uses a software token to connect to a Wi-Fi® network or to log in to a VPN and you reset your BlackBerry® device is not blocking messages. Click Register Now. • Verify that data service is turned on...
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..., such as on , but your BlackBerry® device. 1. Red: Your connection to the Wi-Fi network is connected to the wireless network. Yellow: Your connection to the wireless network is turned on, but your device is connected to a BlackBerry Enterprise Server using UMA nor connected to... connection to the wireless network is not connected to a BlackBerry Enterprise Server. Wi-Fi network Green: Your device is using UMA or is neither using a Wi-Fi® network. Bluetooth Green: Your device is not connected to the Wi-Fi network is turned on an airplane or in the application list...
..., such as on , but your BlackBerry® device. 1. Red: Your connection to the Wi-Fi network is connected to the wireless network. Yellow: Your connection to the wireless network is turned on, but your device is connected to a BlackBerry Enterprise Server using UMA nor connected to... connection to the wireless network is not connected to a BlackBerry Enterprise Server. Wi-Fi network Green: Your device is using UMA or is neither using a Wi-Fi® network. Bluetooth Green: Your device is not connected to the Wi-Fi network is turned on an airplane or in the application list...
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...1. By default, your BlackBerry® device switches to let you travel outside of network connections and services 1. In the device options, click Mobile Network. 2. Verify the status of your normal network area. Wi-Fi connection settings About connecting to a Wi-Fi network Depending on your .... 5. Click Save. You can connect to Off When Roaming. 3. Press the Menu key. 7. On the Home screen or in a Wi-Fi profile. 224 Press the Menu key. 4. For more information about roaming. Contact your wireless service provider for this service. Switch wireless networks ...
...1. By default, your BlackBerry® device switches to let you travel outside of network connections and services 1. In the device options, click Mobile Network. 2. Verify the status of your normal network area. Wi-Fi connection settings About connecting to a Wi-Fi network Depending on your .... 5. Click Save. You can connect to Off When Roaming. 3. Press the Menu key. 7. On the Home screen or in a Wi-Fi profile. 224 Press the Menu key. 4. For more information about roaming. Contact your wireless service provider for this service. Switch wireless networks ...
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...Wi-Fi network. On the Wi-Fi Setup Complete screen, perform any of your Wi-Fi profile list. To return to the Wi-Fi Setup Complete screen, press the Escape key. • To specify registration information, click Wi-Fi Hotspot Login. You can have Wi-Fi profiles that you use to verify that your BlackBerry® device. Connect to Wi-Fi... networks in the application list, click Set Up Wi-Fi. 2. To return to the Wi-Fi Setup Complete...
...Wi-Fi network. On the Wi-Fi Setup Complete screen, perform any of your Wi-Fi profile list. To return to the Wi-Fi Setup Complete screen, press the Escape key. • To specify registration information, click Wi-Fi Hotspot Login. You can have Wi-Fi profiles that you use to verify that your BlackBerry® device. Connect to Wi-Fi... networks in the application list, click Set Up Wi-Fi. 2. To return to the Wi-Fi Setup Complete...
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... connect to the correct Wi-Fi network. In the device options, click Wi-Fi Connections. 2. Highlight a Wi-Fi® profile. 3. Click a Wi-Fi profile. 4. To allow your device from connecting to the Wi-Fi network again, press the Menu key. Change the order of Wi-Fi profiles 1. Click Move. 5. Prevent your BlackBerry® device to connect to a Wi-Fi network 1. Highlight a Wi-Fi® profile. 3. Inner link...
... connect to the correct Wi-Fi network. In the device options, click Wi-Fi Connections. 2. Highlight a Wi-Fi® profile. 3. Click a Wi-Fi profile. 4. To allow your device from connecting to the Wi-Fi network again, press the Menu key. Change the order of Wi-Fi profiles 1. Click Move. 5. Prevent your BlackBerry® device to connect to a Wi-Fi network 1. Highlight a Wi-Fi® profile. 3. Inner link...
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In the device options, click Wi-Fi Connections. 2. Install a root certificate on your computer Depending on your BlackBerry® device, use the certificate synchronization tool of the BlackBerry Desktop Manager to synchronize the root certificate between your device and your computer. Click Browse. 6. Click Trusted Root Certification Authorities. 7. If the root certificate contains ...
In the device options, click Wi-Fi Connections. 2. Install a root certificate on your computer Depending on your BlackBerry® device, use the certificate synchronization tool of the BlackBerry Desktop Manager to synchronize the root certificate between your device and your computer. Click Browse. 6. Click Trusted Root Certification Authorities. 7. If the root certificate contains ...
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... move between wireless access points. Server subject for certificate validation: If necessary, type the server subject name your BlackBerry® device should use with the Wi-Fi profile. Allow inter-access point handover: Set whether your SIM card has more than one IMSI, set a VPN...your device should use to connect to the correct Wi-Fi network. User password: If necessary, type the user password that the Wi-Fi network supports for certificate validation: If necessary, type the server subject alternative name your BlackBerry® device connects to verify that you do not...
... move between wireless access points. Server subject for certificate validation: If necessary, type the server subject name your BlackBerry® device should use with the Wi-Fi profile. Allow inter-access point handover: Set whether your SIM card has more than one IMSI, set a VPN...your device should use to connect to the correct Wi-Fi network. User password: If necessary, type the user password that the Wi-Fi network supports for certificate validation: If necessary, type the server subject alternative name your BlackBerry® device connects to verify that you do not...
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... provider's network again. 229 Set whether your preferred network type 1. UMA connection settings About connecting to a Wi-Fi network for the wireless access point to a Wi-Fi network without saving the connection information, or you select your BlackBerry® device correctly. • Verify that wireless network until you can connect to which your device should...
... provider's network again. 229 Set whether your preferred network type 1. UMA connection settings About connecting to a Wi-Fi network for the wireless access point to a Wi-Fi network without saving the connection information, or you select your BlackBerry® device correctly. • Verify that wireless network until you can connect to which your device should...
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...that your connection preference is not installed on your computer, re-install the BlackBerry Desktop Software. If the certificate synchronization tool is not set to scan for available Wi-Fi networks. • If your wireless service provider supports UMA, verify that your...certificate authority server that came with your BlackBerry® device. For more information about installing the BlackBerry Desktop Software, see the printed documentation that created the certificate for the Wi-Fi network are correct. I cannot connect to a Wi-Fi network Try performing the following actions: ...
...that your connection preference is not installed on your computer, re-install the BlackBerry Desktop Software. If the certificate synchronization tool is not set to scan for available Wi-Fi networks. • If your wireless service provider supports UMA, verify that your...certificate authority server that came with your BlackBerry® device. For more information about installing the BlackBerry Desktop Software, see the printed documentation that created the certificate for the Wi-Fi network are correct. I cannot connect to a Wi-Fi network Try performing the following actions: ...
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...1. Click VPN. 3. Set the Authentication Certificate field. 4. For more information about VPN profiles, contact your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that appears in the VPN profile is on your organization, you require to log in .... information, contact your system administrator. • If you might have more information, contact your system administrator. • Verify that the Wi-Fi® network that you might be able to log in to the VPN and access your device. Highlight a VPN profile. 244 Press...
...1. Click VPN. 3. Set the Authentication Certificate field. 4. For more information about VPN profiles, contact your BlackBerry® device is associated with an email account that uses a BlackBerry® Enterprise Server that appears in the VPN profile is on your organization, you require to log in .... information, contact your system administrator. • If you might have more information, contact your system administrator. • Verify that the Wi-Fi® network that you might be able to log in to the VPN and access your device. Highlight a VPN profile. 244 Press...
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...to connect to use is installed on your system administrator. A software token includes a token code that you want to your BlackBerry® device regenerates periodically and a PIN. Click Save. Change the software token for a software token on your system ... the device options, click Security Options. 2. Press the Menu key. 9. For more information, contact your BlackBerry® device. Click Edit. 6. Change the PIN for a VPN profile Verify that the software token that your organization's network using a Wi-Fi® network. Press the Menu key. 5.
...to connect to use is installed on your system administrator. A software token includes a token code that you want to your BlackBerry® device regenerates periodically and a PIN. Click Save. Change the software token for a software token on your system ... the device options, click Security Options. 2. Press the Menu key. 9. For more information, contact your BlackBerry® device. Click Edit. 6. Change the PIN for a VPN profile Verify that the software token that your organization's network using a Wi-Fi® network. Press the Menu key. 5.
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I cannot connect to a Wi-Fi network or log in the smart card reader correctly. My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you type your ...following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the time on your BlackBerry® device is inserted in to make an emergency call when you to a VPN using a software token Verify that the smart card is...
I cannot connect to a Wi-Fi network or log in the smart card reader correctly. My device prompts me to make an emergency call when I type a password If your BlackBerry® device password contains a combination of letters that corresponds to an emergency access number, your device might prompt you type your ...following actions: • Verify that the correct smart card is inserted in the smart card reader. • Verify that the time on your BlackBerry® device is inserted in to make an emergency call when you to a VPN using a software token Verify that the smart card is...
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...(for third-party applications Interprocess Communication: Set whether third-party applications can use Wi-Fi® connections. Interaction permissions for example, using your BlackBerry® device. Press the Menu key. 9. Wi-Fi: Set whether third-party applications can use your device or change device options,...or turn off your GPS location information. Carrier Internet: Set whether third-party applications can access the Internet through your BlackBerry® device, such as an application name or version. Device Settings: Set whether third-party applications can add ...
...(for third-party applications Interprocess Communication: Set whether third-party applications can use Wi-Fi® connections. Interaction permissions for example, using your BlackBerry® device. Press the Menu key. 9. Wi-Fi: Set whether third-party applications can use your device or change device options,...or turn off your GPS location information. Carrier Internet: Set whether third-party applications can access the Internet through your BlackBerry® device, such as an application name or version. Device Settings: Set whether third-party applications can add ...
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...email messages Try performing the following actions: • Wait for a short period of time. In the device options, click Advanced Options. See the BlackBerry Desktop Software Online Help for email message filters are also deleted from your device is truncated Try performing the following actions: • Wait for a...; network or to log in to a VPN and you reset your device, connect to the Wi-Fi network or log in to the VPN again. • Verify that you have set your BlackBerry® device to Mailbox & Handheld, email messages that you receive a new message from an email ...
...email messages Try performing the following actions: • Wait for a short period of time. In the device options, click Advanced Options. See the BlackBerry Desktop Software Online Help for email message filters are also deleted from your device is truncated Try performing the following actions: • Wait for a...; network or to log in to a VPN and you reset your device, connect to the Wi-Fi network or log in to the VPN again. • Verify that you have set your BlackBerry® device to Mailbox & Handheld, email messages that you receive a new message from an email ...
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... the BlackBerry Desktop Software. Security troubleshooting I cannot unlock my device using a software token Verify that the time on the connection to the Wi-Fi® network. • Verify that you are in a Wi-Fi coverage area. • If the Wi-Fi network does not appear in the Setup Wi-Fi application and... that the advanced connection settings for the Wi-Fi network are correct. I cannot connect to a Wi-Fi network or log in to a VPN using my smart card Try performing the following actions: • Verify that you have turned on your BlackBerry® device is inserted in the smart...
... the BlackBerry Desktop Software. Security troubleshooting I cannot unlock my device using a software token Verify that the time on the connection to the Wi-Fi® network. • Verify that you are in a Wi-Fi coverage area. • If the Wi-Fi network does not appear in the Setup Wi-Fi application and... that the advanced connection settings for the Wi-Fi network are correct. I cannot connect to a Wi-Fi network or log in to a VPN using my smart card Try performing the following actions: • Verify that you have turned on your BlackBerry® device is inserted in the smart...
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Unlicensed Mobile Access VPN: Virtual private network WAN: Wide area network WAP: Wireless Application Protocol WEP: Wired Equivalent Privacy WML: Wireless Markup Language WPA™: Wi-Fi Protected Access™ WTLS: Wireless Transport Layer Security 271
Unlicensed Mobile Access VPN: Virtual private network WAN: Wide area network WAP: Wireless Application Protocol WEP: Wired Equivalent Privacy WML: Wireless Markup Language WPA™: Wi-Fi Protected Access™ WTLS: Wireless Transport Layer Security 271
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...BlackBerry, "Always On, Always Connected" and the "envelope in motion" symbol are trademarks of RIM technology in this document. Bluetooth is " and Research In Motion Limited and its affiliated companies ("RIM") assume no responsibility for , any such changes, updates, enhancements, or other countries. Wi-Fi, Wi-Fi...such licenses relating to Third-Party Information. Any dealings with RIM's products and services may describe some aspects of the Wi-Fi Alliance. Legal notice ©2007 Research In Motion Limited. All other inaccuracies in generalized terms. RIM reserves the ...
...BlackBerry, "Always On, Always Connected" and the "envelope in motion" symbol are trademarks of RIM technology in this document. Bluetooth is " and Research In Motion Limited and its affiliated companies ("RIM") assume no responsibility for , any such changes, updates, enhancements, or other countries. Wi-Fi, Wi-Fi...such licenses relating to Third-Party Information. Any dealings with RIM's products and services may describe some aspects of the Wi-Fi Alliance. Legal notice ©2007 Research In Motion Limited. All other inaccuracies in generalized terms. RIM reserves the ...