Installation Handbook
Page 3
... 44 Special signage installation guide 46 D series Full HD 55-inch dual-side display 46 Mounting installation ...49 Ceiling Mount ...49 Notice ...52 U-Mount ...54 H-mount ...58 Digital Signage Bar-Type Series 59 Installation notice ...59 Adjusting the OSD setting: For BH280/BH281/BH380 59 BH series HDMI connetion (EXCEPT BH280/BH281/BH380 60 Troubleshooting ...62 Connections...62 Picture/video ...65 Audio...68 Remote control...68 Touch function (selected models only 69 OSD menu/control panel/power button 71 LED indicators...73 Power ...73 System...
... 44 Special signage installation guide 46 D series Full HD 55-inch dual-side display 46 Mounting installation ...49 Ceiling Mount ...49 Notice ...52 U-Mount ...54 H-mount ...58 Digital Signage Bar-Type Series 59 Installation notice ...59 Adjusting the OSD setting: For BH280/BH281/BH380 59 BH series HDMI connetion (EXCEPT BH280/BH281/BH380 60 Troubleshooting ...62 Connections...62 Picture/video ...65 Audio...68 Remote control...68 Touch function (selected models only 69 OSD menu/control panel/power button 71 LED indicators...73 Power ...73 System...
Installation Handbook
Page 29
... Video signal transmission Cables required for each display • D-Sub/Composite cable for analog signals • DVI/HDMI/DP cable for more information. Video wall installation guide 29 Check the specifications of the purchased model for all cables and daisy chains are available for the available connections. • For cables that are not supplied with your needs and input source, different cables should be connected properly. If the video output is HDMI, you can use an adapter to the OUT ports...
... Video signal transmission Cables required for each display • D-Sub/Composite cable for analog signals • DVI/HDMI/DP cable for more information. Video wall installation guide 29 Check the specifications of the purchased model for all cables and daisy chains are available for the available connections. • For cables that are not supplied with your needs and input source, different cables should be connected properly. If the video output is HDMI, you can use an adapter to the OUT ports...
Installation Handbook
Page 34
... multiple sets of displays daisy chained. It is also helpful if additional adjustment is between 1 to set an ID number for configuration. Set the ID number starting from 1-98. 34 Video wall installation guide Each display must have installed the video wall, you need to identify one among the multiple displays easily. Following are connected. Pay attention not to 225. There is 1. Monitor ID number range is required for different displays, as power management, OSD control, or color...
... multiple sets of displays daisy chained. It is also helpful if additional adjustment is between 1 to set an ID number for configuration. Set the ID number starting from 1-98. 34 Video wall installation guide Each display must have installed the video wall, you need to identify one among the multiple displays easily. Following are connected. Pay attention not to 225. There is 1. Monitor ID number range is required for different displays, as power management, OSD control, or color...
Installation Handbook
Page 38
... optimize the video wall performance, change the OSD settings as change display settings. You can also adjust color settings of displays as well as suggested. 1. Use an appropriate RS-232C cable. Go to On. 3. and set different ID for the software and the user manuals. Visit the BenQ local website for each display easily on a host computer, or backup and restore calibration data quickly. You can create and edit display groups, view status of each display. 5. Make...
... optimize the video wall performance, change the OSD settings as change display settings. You can also adjust color settings of displays as well as suggested. 1. Use an appropriate RS-232C cable. Go to On. 3. and set different ID for the software and the user manuals. Visit the BenQ local website for each display easily on a host computer, or backup and restore calibration data quickly. You can create and edit display groups, view status of each display. 5. Make...
Installation Handbook
Page 59
... Digital Signage Bar-Type Series The bar type display panel is at its native resolution. You can be fully shown without distortion. Designed with full screen. • If the aspect ratio of the picture is positioned to present the best effect. The window is not1920x1080, only Zoom Out can make the following display effects by adjusting the OSD setting. • If the input source is positioned to 1920x1080. Adjusting the OSD setting...
... Digital Signage Bar-Type Series The bar type display panel is at its native resolution. You can be fully shown without distortion. Designed with full screen. • If the aspect ratio of the picture is positioned to present the best effect. The window is not1920x1080, only Zoom Out can make the following display effects by adjusting the OSD setting. • If the input source is positioned to 1920x1080. Adjusting the OSD setting...
Installation Handbook
Page 65
... image has a faulty coloration. the input source using the appropriate cable(s). Press any of the displayed is not Make sure the power switch is not Depending on the back of the control panel (keypad) buttons and check if the OSD menu could be displayed. Picture/video No picture is connected firmly to the properly. display. somewhere else. replacement. Possible causes Possible solutions The power cord is reduced. switched on . See the user manual for damaged. Try with another display resolution...
... image has a faulty coloration. the input source using the appropriate cable(s). Press any of the displayed is not Make sure the power switch is not Depending on the back of the control panel (keypad) buttons and check if the OSD menu could be displayed. Picture/video No picture is connected firmly to the properly. display. somewhere else. replacement. Possible causes Possible solutions The power cord is reduced. switched on . See the user manual for damaged. Try with another display resolution...
Installation Handbook
Page 67
... control panel to move the picture to move the picture down. to the right; What is the recommended refresh rate? On your display is 60 Hz. The way to Supported PAP input signal combination in the user manual of the purchased model for details. The PIP function will be disabled if the video wall or the touch function is in Picture) function? Position and V. press /- Try with another video cable...
... control panel to move the picture to move the picture down. to the right; What is the recommended refresh rate? On your display is 60 Hz. The way to Supported PAP input signal combination in the user manual of the purchased model for details. The PIP function will be disabled if the video wall or the touch function is in Picture) function? Position and V. press /- Try with another video cable...
Installation Handbook
Page 68
... Set the Audio Source of the IR remote control Check the specifications and adjust the distance between range. control. Refer to DisplayPort or HDMI. Audio The image is displayed but no sound is damaged. does not light up. If so, contact the BenQ authorized service partner for replacement. The main board could be Contact the BenQ authorized service partner for Windows Operating Systems) or the graphic card's manufacturer. Your display's audio input is not Make sure the setting in Speaker...
... Set the Audio Source of the IR remote control Check the specifications and adjust the distance between range. control. Refer to DisplayPort or HDMI. Audio The image is displayed but no sound is damaged. does not light up. If so, contact the BenQ authorized service partner for replacement. The main board could be Contact the BenQ authorized service partner for Windows Operating Systems) or the graphic card's manufacturer. Your display's audio input is not Make sure the setting in Speaker...
Installation Handbook
Page 69
... detergent to turn off the display and unplug the power cord before you clean the screen. 2. Troubleshooting 69 Check the user manual for the supported operating systems. Visit the BenQ local website for your display only; Remove dust or dirt from your computer to your OS. It is not installed. Poor USB connection. The drawing is used. No stable or enough power supplied for the appropriate driver files. Clean the touch sensor properly...
... detergent to turn off the display and unplug the power cord before you clean the screen. 2. Troubleshooting 69 Check the user manual for the supported operating systems. Visit the BenQ local website for your display only; Remove dust or dirt from your computer to your OS. It is not installed. Poor USB connection. The drawing is used. No stable or enough power supplied for the appropriate driver files. Clean the touch sensor properly...
Installation Handbook
Page 78
...; Prevent using colors of contrasting brightness, e.g., black and white. Preventing afterimage burn-in If you will not be diminished. Power-saving mode or a dynamic screen saver should be using grey as the pattern changes. A previous image can cause the liquid crystals to user manuals for an extended period of similar brightness and regularly show a moving image along with time. Power saving mode • After using the product for 12 hours, turn off...
...; Prevent using colors of contrasting brightness, e.g., black and white. Preventing afterimage burn-in If you will not be diminished. Power-saving mode or a dynamic screen saver should be using grey as the pattern changes. A previous image can cause the liquid crystals to user manuals for an extended period of similar brightness and regularly show a moving image along with time. Power saving mode • After using the product for 12 hours, turn off...
Installation Handbook
Page 85
... a different video source (e.g. Yes No Please try with a shorter USB cable (Figure 3). computer). Please try use a USB-powered hub (Figure 7) to connect the video source (e.g. Contact the service provider for IFP & IL 85 Try with Windows Paint (for drawing on the video source (e.g. Intermittent touch signal loss Check item Please try with another USB port on the touchscreen. computer). Please try to connect the display to un-install the Smart Notebook software (if...
... a different video source (e.g. Yes No Please try with a shorter USB cable (Figure 3). computer). Please try use a USB-powered hub (Figure 7) to connect the video source (e.g. Contact the service provider for IFP & IL 85 Try with Windows Paint (for drawing on the video source (e.g. Intermittent touch signal loss Check item Please try with another USB port on the touchscreen. computer). Please try to connect the display to un-install the Smart Notebook software (if...
Installation Handbook
Page 87
... working, please add a USB hub/extender. Yes No Check the timing using is no display, please add the display port repeater (ex.HDMI repeater). Check item Keep the display powered on the Windows operating system. Failed calibration Check if completed Does the problem still exist? Add extender/repeater Check if completed Does the problem still exist? If there is supported by the device. Contact the service provider to see if a calibration software...
... working, please add a USB hub/extender. Yes No Check the timing using is no display, please add the display port repeater (ex.HDMI repeater). Check item Keep the display powered on the Windows operating system. Failed calibration Check if completed Does the problem still exist? Add extender/repeater Check if completed Does the problem still exist? If there is supported by the device. Contact the service provider to see if a calibration software...
Installation Handbook
Page 91
... other video wall controller? Please provide the installer's contact name & phone number. _______ meters. Is the original cable provided by BenQ being used? What is the signal cable (HDMI, DVI, VGA, etc.) length, including trunking in wall? Daisy Chain: HDMI D-Sub DVI IR RS232 Display No daisy Port chain Question Yes No Are the affected units connected to the display? Desktop Laptop Not certain Other What is the main device (video source) connected...
... other video wall controller? Please provide the installer's contact name & phone number. _______ meters. Is the original cable provided by BenQ being used? What is the signal cable (HDMI, DVI, VGA, etc.) length, including trunking in wall? Daisy Chain: HDMI D-Sub DVI IR RS232 Display No daisy Port chain Question Yes No Are the affected units connected to the display? Desktop Laptop Not certain Other What is the main device (video source) connected...
DMS Local User Manual
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... located in the security settings menu for the service. For other mail services this setting in DMS Local. CPU Free memory Hard disk space Connectivity Display Resolution Intel i7 2.6GHz 8 GB 2GB • Wi-Fi capability • RJ-45 Ethernet port 1054x640 or higher Operating system Other It is suggested that the resolution for your computer's is a software tool for full functionality...
... located in the security settings menu for the service. For other mail services this setting in DMS Local. CPU Free memory Hard disk space Connectivity Display Resolution Intel i7 2.6GHz 8 GB 2GB • Wi-Fi capability • RJ-45 Ethernet port 1054x640 or higher Operating system Other It is suggested that the resolution for your computer's is a software tool for full functionality...
InstaQPrint User Manual
Page 42
... are entering correct login information. This will help section. Alert: Invalid credentials This error might be displayed even upon entering password incorrectly. If you're using the right password. It might occur when inputting incorrect login information. Troubleshooting Here we have these problems: ● The app keeps asking for the issue in mind that passwords are case-sensitive. Please describe your...
... are entering correct login information. This will help section. Alert: Invalid credentials This error might be displayed even upon entering password incorrectly. If you're using the right password. It might occur when inputting incorrect login information. Troubleshooting Here we have these problems: ● The app keeps asking for the issue in mind that passwords are case-sensitive. Please describe your...
InstaQPrint User Manual
Page 47
... which the first part(s) identify the specific network to any network-connected device in the same dialogue window 2. Make sure that your password, tap 'Manual setup' button in either of your network printer. To select a driver for some email services can refer to any network and are connecting to do as follows: 1. You can be found below. 47 Input server name, port number and security...
... which the first part(s) identify the specific network to any network-connected device in the same dialogue window 2. Make sure that your password, tap 'Manual setup' button in either of your network printer. To select a driver for some email services can refer to any network and are connecting to do as follows: 1. You can be found below. 47 Input server name, port number and security...
InstaQPrint User Manual
Page 57
... properly even if USB Host mode is stable ● Please restart your mobile device, your Internet connection is supported. Please note that your printer and the router ● Re-install the app if the problem persists Internal error: EPIPE (Broken pipe) This error appears when the ...screen ● Select 'Printer' menu ● Tap 'Protocol' entry in such case the app is not likely to specific electrical design of the menu ● Select 'BJNP' protocol If you are using a printer manufactured by selecting BJNP as well. Sadly in the 'Advanced Options' section of the USB port...
... properly even if USB Host mode is stable ● Please restart your mobile device, your Internet connection is supported. Please note that your printer and the router ● Re-install the app if the problem persists Internal error: EPIPE (Broken pipe) This error appears when the ...screen ● Select 'Printer' menu ● Tap 'Protocol' entry in such case the app is not likely to specific electrical design of the menu ● Select 'BJNP' protocol If you are using a printer manufactured by selecting BJNP as well. Sadly in the 'Advanced Options' section of the USB port...
User Manual
Page 4
... Adjusting audio volume level 30 Important instructions for using the touch screen 35 Menu operations 36 One touch menu operation 36 Settings menu 36 System settings 42 Android system interface 47 Main interface 47 APPS 54 BenQ Suggest 54 InstaQShare 55 InstaQPrint 56 WPS Office 57 Keeper 59 Screen Push 59 Maths Tutor 60 Email 61 Side Tool Bar 62 Zoom 63 Product information 64 Specifications...
... Adjusting audio volume level 30 Important instructions for using the touch screen 35 Menu operations 36 One touch menu operation 36 Settings menu 36 System settings 42 Android system interface 47 Main interface 47 APPS 54 BenQ Suggest 54 InstaQShare 55 InstaQPrint 56 WPS Office 57 Keeper 59 Screen Push 59 Maths Tutor 60 Email 61 Side Tool Bar 62 Zoom 63 Product information 64 Specifications...
User Manual
Page 77
... a supported resolution and try again. Refer to Supported input signal resolution on page 71 to select a supported resolution and try again. • Are there any loose cable connections? Have you locked the control panel buttons? Unlock the buttons and try again. Troubleshooting 73 Troubleshooting Problem No picture No sound The computer input image looks strange The control panel buttons do not work Solution Check the following : • Have you turned on the mute function on the display or the input source device...
... a supported resolution and try again. Refer to Supported input signal resolution on page 71 to select a supported resolution and try again. • Are there any loose cable connections? Have you locked the control panel buttons? Unlock the buttons and try again. Troubleshooting 73 Troubleshooting Problem No picture No sound The computer input image looks strange The control panel buttons do not work Solution Check the following : • Have you turned on the mute function on the display or the input source device...
User Manual
Page 78
... position in menu. • Check whether VGA is not well connected or has quality problem. • Adjust chromaticity and brightness or contrast in menu. • Select automatic correction in menu. • Adjust clock and phase position in menu. • Check whether touch driver is installed and started. • Check whether the size of color, color is incorrect Display format that transmit infrared signals which may cause interference to signal transmission between the remote control and the remote control sensor window. • Check...
... position in menu. • Check whether VGA is not well connected or has quality problem. • Adjust chromaticity and brightness or contrast in menu. • Select automatic correction in menu. • Adjust clock and phase position in menu. • Check whether touch driver is installed and started. • Check whether the size of color, color is incorrect Display format that transmit infrared signals which may cause interference to signal transmission between the remote control and the remote control sensor window. • Check...
