Acer TravelMate 8571 Series Service Guide
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Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to any damage that appear on screen. Alerts you to do specific actions relevant to the current topic. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the accomplishment of procedures. 4
Conventions The following conventions are used in this manual: SCREEN MESSAGES Denotes actual messages that might result from doing or not doing specific actions. Gives precautionary measures to avoid possible hardware or software problems. Reminds you to any damage that appear on screen. Alerts you to do specific actions relevant to the current topic. NOTE WARNING CAUTION IMPORTANT Gives bits and pieces of additional information related to the accomplishment of procedures. 4
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Table of Contents Memory check 57 Power System Check 57 Touchpad Check 58 Power-On Self-Test (POST) Error Message 59 Index of Error Messages 60 InsydeH2O BIOS Beep Codes 63 Index of Symptom-to-FRU Error Message 67 Intermittent Problems 71 Undetermined Problems 72 Top View 73 Jumper and Connector Locations 73 Bottom View 74 FRU (Field Replaceable Unit) List 75 TravelMate 8571/8531 Exploded Diagram 76 TravelMate 8571/8531 FRU List 79 2
Table of Contents Memory check 57 Power System Check 57 Touchpad Check 58 Power-On Self-Test (POST) Error Message 59 Index of Error Messages 60 InsydeH2O BIOS Beep Codes 63 Index of Symptom-to-FRU Error Message 67 Intermittent Problems 71 Undetermined Problems 72 Top View 73 Jumper and Connector Locations 73 Bottom View 74 FRU (Field Replaceable Unit) List 75 TravelMate 8571/8531 Exploded Diagram 76 TravelMate 8571/8531 FRU List 79 2
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Press m to Chapter 4 Troubleshooting when problem arises. In this utility. To activate the BIOS Utility, press m during POST to run this menu, user can change boot device without entering BIOS Setup ..., and you want to "disabled". Your computer is a hardware configuration program built into your computer's BIOS (Basic Input/ Output System). However, if you encounter configuration problems, you may need to run Setup.
Press m to Chapter 4 Troubleshooting when problem arises. In this utility. To activate the BIOS Utility, press m during POST to run this menu, user can change boot device without entering BIOS Setup ..., and you want to "disabled". Your computer is a hardware configuration program built into your computer's BIOS (Basic Input/ Output System). However, if you encounter configuration problems, you may need to run Setup.
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...POST) Error Message" on page 59. Go To "Power System Check" on page 60. Use the customer-reported symptoms and go to test only Acer products. Chapter 4 55 "Power-On Self-Test (POST) Error Message" on page 59. Verify the symptoms by repeating the same operation. 3. ... Self-Test (POST) Error Message" on page 72. "Intermittent Problems" on .) POST does not complete. LCD display problems or others). Symptoms (Verified) Power failure. (The power indicator does not go on or stay on page 71. Non-Acer products, prototype cards, or modified options can give false errors and...
...POST) Error Message" on page 59. Go To "Power System Check" on page 60. Use the customer-reported symptoms and go to test only Acer products. Chapter 4 55 "Power-On Self-Test (POST) Error Message" on page 59. Verify the symptoms by repeating the same operation. 3. ... Self-Test (POST) Error Message" on page 72. "Intermittent Problems" on .) POST does not complete. LCD display problems or others). Symptoms (Verified) Power failure. (The power indicator does not go on or stay on page 71. Non-Acer products, prototype cards, or modified options can give false errors and...
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... 3. Replace the external diskette drive/CD-ROM module. 3. Do the following to fail. Replace the main board. If the tests detect a keyboard problem, do not work or an unexpected character appears, make sure that the diskette does not have any of these devices do the following one label...label attached to FDD Test. 3. System Check Procedures External Diskette Drive Check Do the following to isolate the problem to correct the problem. Do the following to isolate the problem to CD-ROM Test. 3. If an error occurs with the internal diskette drive, reconnect the diskette connector on...
... 3. Replace the external diskette drive/CD-ROM module. 3. Do the following to fail. Replace the main board. If the tests detect a keyboard problem, do not work or an unexpected character appears, make sure that the diskette does not have any of these devices do the following one label...label attached to FDD Test. 3. System Check Procedures External Diskette Drive Check Do the following to isolate the problem to correct the problem. Do the following to isolate the problem to CD-ROM Test. 3. If an error occurs with the internal diskette drive, reconnect the diskette connector on...
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... NOTE: Make sure that power is not correct, go to +20.5V Pin 2: 0V, Ground 1. If the voltage is not corrected, see "Undetermined Problems" on the computer using each of the power adapter for correct continuity and installation. 4. Check out the Power Management in the test items. 4. If the...the power adapter cable. then check that if the parameters shown in the test items. 3. Chapter 4 57 If you identify first the problem is supplied by the battery pack. NOTE: An audible noise from the diagnostics diskette and start the doagmpstotics program (please refer to the ...
... NOTE: Make sure that power is not correct, go to +20.5V Pin 2: 0V, Ground 1. If the voltage is not corrected, see "Undetermined Problems" on the computer using each of the power adapter for correct continuity and installation. 4. Check out the Power Management in the test items. 4. If the...the power adapter cable. then check that if the parameters shown in the test items. 3. Chapter 4 57 If you identify first the problem is supplied by the battery pack. NOTE: An audible noise from the diagnostics diskette and start the doagmpstotics program (please refer to the ...
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... for a short time. If the battery status indicator does not light up, remove the battery pack and let it return to correct the problem. Touchpad Check If the touchpad doesn't work, do the following figure. 3. After you use a discharged battery pack or a battery pack ... the touchpad. 3. See the following actions one at a time to room temperature. Re-install the battery pack. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in the computer. Power off the computer. 2. From Hardware: 1. Reconnect the touchpad cables...
... for a short time. If the battery status indicator does not light up, remove the battery pack and let it return to correct the problem. Touchpad Check If the touchpad doesn't work, do the following figure. 3. After you use a discharged battery pack or a battery pack ... the touchpad. 3. See the following actions one at a time to room temperature. Re-install the battery pack. This symptom is not a hardware problem. No service actions are necessary if the pointer movement stops in the computer. Power off the computer. 2. From Hardware: 1. Reconnect the touchpad cables...
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... information about a hardware device, e.g., the amount of the error messages occur during POST. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. The following lists the error messages that the BIOS displays on page 72. NOTE: .... NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error...
... information about a hardware device, e.g., the amount of the error messages occur during POST. The most likely cause is not listed, see "Undetermined Problems" on the screen and the error symptoms classified by function. The following lists the error messages that the BIOS displays on page 72. NOTE: .... NOTE: Perform the FRU replacement or actions in the sequence shown in FRU/Action column, if the FRU replacement does not solve the problem, put the original part back in the BIOS Setup Utility menus, reset the computer, enter Setup and install Setup defaults or correct the error...
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... LCD. Refresh battery (continue use battery until power off, then charge battery). System hangs intermittently. Action in Sequence Enter BIOS Setup Utility to Enabled. Print problems. Serial or parallel port device problems. Action in Sequence Reconnect the keyboard cable.
... LCD. Refresh battery (continue use battery until power off, then charge battery). System hangs intermittently. Action in Sequence Enter BIOS Setup Utility to Enabled. Print problems. Serial or parallel port device problems. Action in Sequence Reconnect the keyboard cable.
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Action in this list and the problem remains, see "Undetermined Problems" on page 72. 70 Chapter 4 Modem-Related Symptoms Symptom / Error Internal modem does not work . Symptom / Error Touchpad does not work correctly. Touchpad board System board Action in Sequence Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable.
Action in this list and the problem remains, see "Undetermined Problems" on page 72. 70 Chapter 4 Modem-Related Symptoms Symptom / Error Internal modem does not work . Symptom / Error Touchpad does not work correctly. Touchpad board System board Action in Sequence Modem phone port modem combo board System board NOTE: If you cannot find a symptom or an error in Sequence Reconnect touchpad cable.
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... nothing to do the following: 1. If no more errors. If any error is detected, do not replace any FRU. 3. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. FRU replacement should be caused by a variety of reasons that there are no error is detected, replace the FRU. When...
... nothing to do the following: 1. If no more errors. If any error is detected, do not replace any FRU. 3. Intermittent Problems Intermittent system hang problems can be considered only when a recurring problem exists. FRU replacement should be caused by a variety of reasons that there are no error is detected, replace the FRU. When...
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... one at the time of the failure is inoperative. Remove or disconnect all attached devices are supported by the computer. If the problem remains, replace the following devices: z Non-Acer devices z Printer, mouse, and other external devices z Battery pack z Hard disk drive z DIMM z CD-ROM/Diskette drive Module z PC Cards 4. Power-off...
... one at the time of the failure is inoperative. Remove or disconnect all attached devices are supported by the computer. If the problem remains, replace the following devices: z Non-Acer devices z Printer, mouse, and other external devices z Battery pack z Hard disk drive z DIMM z CD-ROM/Diskette drive Module z PC Cards 4. Power-off...