Service Guide
Page 7
...Heatsink Fan Assembly 32 Removing the Processor 34 Removing the Optical Drive 36 Removing the Hard Disk Drive 39 Removing the Power Supply 40 Removing the Memory Modules 42 Removing an Expansion Card 43 Removing the Front I/O and Card Reader Boards 46 Removing... the Mainboard 49 Removing the Top Bezel 51 System Troubleshooting 53 Hardware Diagnostic Procedure 53 System Check Procedures 54 Power System Check 54 System External Inspection 54 System Internal Inspection 54 Checkpoints 55 Viewing BIOS checkpoints 55 Bootblock Initialization Code ...
...Heatsink Fan Assembly 32 Removing the Processor 34 Removing the Optical Drive 36 Removing the Hard Disk Drive 39 Removing the Power Supply 40 Removing the Memory Modules 42 Removing an Expansion Card 43 Removing the Front I/O and Card Reader Boards 46 Removing... the Mainboard 49 Removing the Top Bezel 51 System Troubleshooting 53 Hardware Diagnostic Procedure 53 System Check Procedures 54 Power System Check 54 System External Inspection 54 System Internal Inspection 54 Checkpoints 55 Viewing BIOS checkpoints 55 Bootblock Initialization Code ...
Service Guide
Page 10
... Applications Acer eRecovery Management Acrobat Reader Acrobat Flash Player Arcade Deluxe Cyberlink Power Director McAfee Internet Security MyWinLocker Microsoft Works Nero 9 Essentials Power supply 220-watts (115/230V AC) PFC or non-PFC power supply Dimension and weight Dimension (DxWxH) X3950: 367.8 x 100 x 281...
... Applications Acer eRecovery Management Acrobat Reader Acrobat Flash Player Arcade Deluxe Cyberlink Power Director McAfee Internet Security MyWinLocker Microsoft Works Nero 9 Essentials Power supply 220-watts (115/230V AC) PFC or non-PFC power supply Dimension and weight Dimension (DxWxH) X3950: 367.8 x 100 x 281...
Service Guide
Page 13
Rear Panel No. Icon 1 2 3 4 5 6 7 8 9 HDMI 10 11 12 13 14 Component Audio in or side speaker jack Gigabit LAN port (10/100/1000 Mbps) Key hole Lock slot Power connector Power supply (Photo shows PFC power supply) PS2 keyboard port PS2 mouse port HDMI port VGA/monitor port USB 2.0 ports Microphone/speaker-out/line-in jack Line-out jack Expansion slot (Photo shows graphics card and network card) Chapter 1 5
Rear Panel No. Icon 1 2 3 4 5 6 7 8 9 HDMI 10 11 12 13 14 Component Audio in or side speaker jack Gigabit LAN port (10/100/1000 Mbps) Key hole Lock slot Power connector Power supply (Photo shows PFC power supply) PS2 keyboard port PS2 mouse port HDMI port VGA/monitor port USB 2.0 ports Microphone/speaker-out/line-in jack Line-out jack Expansion slot (Photo shows graphics card and network card) Chapter 1 5
Service Guide
Page 14
Internal Components No. Component 1 Optical drive 2 Memory 3 Expansion cards 4 Mainboard 5 Heatsink fan assembly 6 Power supply 6 Chapter 1
Internal Components No. Component 1 Optical drive 2 Memory 3 Expansion cards 4 Mainboard 5 Heatsink fan assembly 6 Power supply 6 Chapter 1
Service Guide
Page 35
Main Unit Disassembly X3950 model MAIN UNIT DISASSEMBLY MAIN UNIT Ax2 SIDE PANEL FRONT BEZEL HEATSINK FAN ASSEMBLY PROCESSOR Cx2 HDD-ODD BRACKET Ax3, Bx1 POWER SUPPLY MEMORY MODULES PCI CARD Bx1 FRONT I/O AND CARD READER BOARD BRACKET Bx6 MAINBOARD Bx2 OPTICAL DISK DRIVE Dx4 HDD MODULE HDD Ax1 TV TUNER CARD or NETWORK CARD or GRAPHICS CARD Bx2 FRONT I/O BOARD Bx2 CARD READER BOARD Chapter 3 27
Main Unit Disassembly X3950 model MAIN UNIT DISASSEMBLY MAIN UNIT Ax2 SIDE PANEL FRONT BEZEL HEATSINK FAN ASSEMBLY PROCESSOR Cx2 HDD-ODD BRACKET Ax3, Bx1 POWER SUPPLY MEMORY MODULES PCI CARD Bx1 FRONT I/O AND CARD READER BOARD BRACKET Bx6 MAINBOARD Bx2 OPTICAL DISK DRIVE Dx4 HDD MODULE HDD Ax1 TV TUNER CARD or NETWORK CARD or GRAPHICS CARD Bx2 FRONT I/O BOARD Bx2 CARD READER BOARD Chapter 3 27
Service Guide
Page 36
X5950 model MAIN UNIT DISASSEMBLY MAIN UNIT Ax2 SIDE PANEL FRONT BEZEL HEATSINK FAN ASSEMBLY PROCESSOR Cx2 HDD-ODD BRACKET Ax3, Bx1 POWER SUPPLY MEMORY MODULES PCI CARD Bx1 FRONT I/O AND CARD READER BOARD BRACKET Bx6 MAINBOARD TOP BEZEL Bx2 OPTICAL DISK DRIVE Dx4 HDD MODULE HDD Ax1 TV TUNER CARD or NETWORK CARD or GRAPHICS CARD Bx2 FRONT I/O BOARD Bx2 CARD READER BOARD Screw List Code A B C D 28 Screw #6-32 L5 BZN #6-32 L6 NI M3xL5 BZN #6-32*3/16 NI Part No. 86.00J07.B60 86.00J44.C60 86.1A324.5R0 86.5A5B6.012 Chapter 3
X5950 model MAIN UNIT DISASSEMBLY MAIN UNIT Ax2 SIDE PANEL FRONT BEZEL HEATSINK FAN ASSEMBLY PROCESSOR Cx2 HDD-ODD BRACKET Ax3, Bx1 POWER SUPPLY MEMORY MODULES PCI CARD Bx1 FRONT I/O AND CARD READER BOARD BRACKET Bx6 MAINBOARD TOP BEZEL Bx2 OPTICAL DISK DRIVE Dx4 HDD MODULE HDD Ax1 TV TUNER CARD or NETWORK CARD or GRAPHICS CARD Bx2 FRONT I/O BOARD Bx2 CARD READER BOARD Screw List Code A B C D 28 Screw #6-32 L5 BZN #6-32 L6 NI M3xL5 BZN #6-32*3/16 NI Part No. 86.00J07.B60 86.00J44.C60 86.1A324.5R0 86.5A5B6.012 Chapter 3
Service Guide
Page 48
Removing the Power Supply 1. Disconnect the power cables from their mainboard connectors. 6. See "Removing the Side Panel" on page 34. 4. See "Removing the Processor" on page 29. 2. Screw (Quantity) #6-32 L6 NI (1) Color Silver Torque 5.7 to 6.3 kgf-cm Part No. 86.00J44.C60 40 Chapter 3 Remove the screw (B) that secures the power supply . See "Removing the Heatsink Fan Assembly" on page 36. 5. See "Remove the HDD-ODD bracket" on page 32. 3.
Removing the Power Supply 1. Disconnect the power cables from their mainboard connectors. 6. See "Removing the Side Panel" on page 34. 4. See "Removing the Processor" on page 29. 2. Screw (Quantity) #6-32 L6 NI (1) Color Silver Torque 5.7 to 6.3 kgf-cm Part No. 86.00J44.C60 40 Chapter 3 Remove the screw (B) that secures the power supply . See "Removing the Heatsink Fan Assembly" on page 36. 5. See "Remove the HDD-ODD bracket" on page 32. 3.
Service Guide
Page 49
X3950 Screw (Quantity) #6-32 L5 BZN (3) Color Black 8. X5950 Torque 5.5 to 6.5 kgf-cm Part No. 86.00J07.B60 X3950 X5950 Chapter 3 41 7. Lift the power supply module off the unit. Remove the three screws (A) that secure the power supply module.
X3950 Screw (Quantity) #6-32 L5 BZN (3) Color Black 8. X5950 Torque 5.5 to 6.5 kgf-cm Part No. 86.00J07.B60 X3950 X5950 Chapter 3 41 7. Lift the power supply module off the unit. Remove the three screws (A) that secure the power supply module.
Service Guide
Page 75
... check procedure is the most likely cause. Processor/Processor Fan-Related Symptoms Symptom / Error Processor fan does not run but fails to enter power saving mode when the Power Management Mode is set to a check procedure, replace the FRU indicated in the right column is indicated, the first Action/ FRU listed in.... If directed to match its speed requirement before diagnosing any processor problems. Mainboard and memory-Related Symptoms Symptom / Error Memory test failed. System works but power supply fan runs. Index of Symptom-to Enabled.
... check procedure is the most likely cause. Processor/Processor Fan-Related Symptoms Symptom / Error Processor fan does not run but fails to enter power saving mode when the Power Management Mode is set to a check procedure, replace the FRU indicated in the right column is indicated, the first Action/ FRU listed in.... If directed to match its speed requirement before diagnosing any processor problems. Mainboard and memory-Related Symptoms Symptom / Error Memory test failed. System works but power supply fan runs. Index of Symptom-to Enabled.
Service Guide
Page 79
... page 74. Keyboard-Related Symptoms Symptom / Error Check or do the following in sequence Some or all keys on keyboard do not work. Keyboard Power Supply-Related Symptoms Symptom / Error Check or do the following in BIOS Setup of the machine, just above the connector for the printer. Chapter 4 71 in...
... page 74. Keyboard-Related Symptoms Symptom / Error Check or do the following in sequence Some or all keys on keyboard do not work. Keyboard Power Supply-Related Symptoms Symptom / Error Check or do the following in BIOS Setup of the machine, just above the connector for the printer. Chapter 4 71 in...
Service Guide
Page 82
... below to isolate the failing FRU. If the problem persists, replace the FRU one at a time. NOTE: Verify that the power supply being used at the time of the following devices: Non-Acer devices Printer, mouse, and other external devices Hard disk drive DIMM CD/DVD-ROM drive...
... below to isolate the failing FRU. If the problem persists, replace the FRU one at a time. NOTE: Verify that the power supply being used at the time of the following devices: Non-Acer devices Printer, mouse, and other external devices Hard disk drive DIMM CD/DVD-ROM drive...
Service Guide
Page 91
... MB.SE509.001 MEMORY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB-UFFERED DIMM W/O ECC F DIE (46NM) KN.2GB0H.009 POINTING DEVICE POWER SUPPLY LOGITECH 0810_USB OPTICAL MOUSE USB M-UAY-ACR2 MS.11200.018 POWER SUPPLY 220W NPFC 115V/230V LITEON PS-5221-06A1-ROHS PY.2200F.006 EUP SCREWS SCREW I NO6-32 L5 BZN SCREW...
... MB.SE509.001 MEMORY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB-UFFERED DIMM W/O ECC F DIE (46NM) KN.2GB0H.009 POINTING DEVICE POWER SUPPLY LOGITECH 0810_USB OPTICAL MOUSE USB M-UAY-ACR2 MS.11200.018 POWER SUPPLY 220W NPFC 115V/230V LITEON PS-5221-06A1-ROHS PY.2200F.006 EUP SCREWS SCREW I NO6-32 L5 BZN SCREW...
Service Guide
Page 93
... MB.SE509.001 MEMORY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB-UFFERED DIMM W/O ECC F DIE (46NM) KN.2GB0H.009 POINTING DEVICE POWER SUPPLY LOGITECH 0810_USB OPTICAL MOUSE USB M-UAY-ACR2 MS.11200.018 POWER SUPPLY 220W NPFC 115V/230V LITEON PS-5221-06A1-ROHS PY.2200F.006 EUP SCREWS SPEAKER SCREW I NO6-32 L5 BZN... SCREW PAN #6-32 L6 NI BOXER WZS SCREW #6-32 L5 PAN NI SCRW PAN M3 L5 BZN SCREW FLAT #6-32*3/16 NI SPEAKER CHIAMAW 9M-20A200-000 ACER LOGO...
... MB.SE509.001 MEMORY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB-UFFERED DIMM W/O ECC F DIE (46NM) KN.2GB0H.009 POINTING DEVICE POWER SUPPLY LOGITECH 0810_USB OPTICAL MOUSE USB M-UAY-ACR2 MS.11200.018 POWER SUPPLY 220W NPFC 115V/230V LITEON PS-5221-06A1-ROHS PY.2200F.006 EUP SCREWS SPEAKER SCREW I NO6-32 L5 BZN... SCREW PAN #6-32 L6 NI BOXER WZS SCREW #6-32 L5 PAN NI SCRW PAN M3 L5 BZN SCREW FLAT #6-32*3/16 NI SPEAKER CHIAMAW 9M-20A200-000 ACER LOGO...
Service Guide
Page 95
... KB.RF403.362 MAINBOARD AX1900 INTEL G41 ICH7 GMA X4500 W/RTC BATTERY W/O CPU&MEMORY MB.SE509.001 MEMORY POWER SUPPLY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB-UFFERED DIMM W/O ECC F DIE (46NM) KN.2GB0H.009 POWER SUPPLY 220W NPFC 115V/230V LITEON PS-5221-06A1-ROHS PY.2200F.006 EUP SCREWS SPEAKER SCREW I NO6-32... #6-32 L5 PAN NI SCREW NO4-40 L6.5 PAN NI SCRW PAN M3 L5 BZN SCREW FLAT #6-32*3/16 NI SPEAKER CHIAMAW 9M-20A200-000 ACER LOGO LF 0810 86.00J07.B60 86.00J44.C60 86.00J90.B60 86.00N03.B40 86.1A324.5R0 86.5A5B6.012 SP.10600.011 Chapter...
... KB.RF403.362 MAINBOARD AX1900 INTEL G41 ICH7 GMA X4500 W/RTC BATTERY W/O CPU&MEMORY MB.SE509.001 MEMORY POWER SUPPLY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB-UFFERED DIMM W/O ECC F DIE (46NM) KN.2GB0H.009 POWER SUPPLY 220W NPFC 115V/230V LITEON PS-5221-06A1-ROHS PY.2200F.006 EUP SCREWS SPEAKER SCREW I NO6-32... #6-32 L5 PAN NI SCREW NO4-40 L6.5 PAN NI SCRW PAN M3 L5 BZN SCREW FLAT #6-32*3/16 NI SPEAKER CHIAMAW 9M-20A200-000 ACER LOGO LF 0810 86.00J07.B60 86.00J44.C60 86.00J90.B60 86.00N03.B40 86.1A324.5R0 86.5A5B6.012 SP.10600.011 Chapter...
Service Guide
Page 97
... KB.RF403.362 MAINBOARD AX1900 INTEL G41 ICH7 GMA X4500 W/RTC BATTERY W/O CPU&MEMORY MB.SE509.001 MEMORY POWER SUPPLY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB-UFFERED DIMM W/O ECC F DIE (46NM) KN.2GB0H.009 POWER SUPPLY 220W NPFC 115V/230V LITEON PS-5221-06A1-ROHS PY.2200F.006 EUP SCREWS SPEAKER SCREW I NO6-32... #6-32 L5 PAN NI SCREW NO4-40 L6.5 PAN NI SCRW PAN M3 L5 BZN SCREW FLAT #6-32*3/16 NI SPEAKER CHIAMAW 9M-20A200-000 ACER LOGO LF 0810 86.00J07.B60 86.00J44.C60 86.00J90.B60 86.00N03.B40 86.1A324.5R0 86.5A5B6.012 SP.10600.011 Chapter...
... KB.RF403.362 MAINBOARD AX1900 INTEL G41 ICH7 GMA X4500 W/RTC BATTERY W/O CPU&MEMORY MB.SE509.001 MEMORY POWER SUPPLY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB-UFFERED DIMM W/O ECC F DIE (46NM) KN.2GB0H.009 POWER SUPPLY 220W NPFC 115V/230V LITEON PS-5221-06A1-ROHS PY.2200F.006 EUP SCREWS SPEAKER SCREW I NO6-32... #6-32 L5 PAN NI SCREW NO4-40 L6.5 PAN NI SCRW PAN M3 L5 BZN SCREW FLAT #6-32*3/16 NI SPEAKER CHIAMAW 9M-20A200-000 ACER LOGO LF 0810 86.00J07.B60 86.00J44.C60 86.00J90.B60 86.00N03.B40 86.1A324.5R0 86.5A5B6.012 SP.10600.011 Chapter...
Service Guide
Page 99
... MEMORY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB-UFFERED DIMM W/O ECC F DIE (46NM) KN.2GB0H.009 POINTING DEVICE POWER SUPPLY MOUSE USB OPT SM-9625S LITEON NEW SILVER COLOR AC-MT-113 MS.11200.068 POWER SUPPLY 220W NPFC 115V/230V LITEON PS-5221-06A1-ROHS PY.2200F.006 EUP SCREWS Chapter 6 SCREW I NO6-32...
... MEMORY MEMORY SAMSUNG DDR3 1333MHZ 2G UNB-UFFERED DIMM W/O ECC F DIE (46NM) KN.2GB0H.009 POINTING DEVICE POWER SUPPLY MOUSE USB OPT SM-9625S LITEON NEW SILVER COLOR AC-MT-113 MS.11200.068 POWER SUPPLY 220W NPFC 115V/230V LITEON PS-5221-06A1-ROHS PY.2200F.006 EUP SCREWS Chapter 6 SCREW I NO6-32...